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Located In: Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Google Logo 3.8 Google reviews (4745)
Best Price From £1269.00pp
Jul 2025
£1719 pp
All Inclusive
Aug 2025
£1499 pp
All Inclusive
Sep 2025
£1269 pp
All Inclusive
Oct 2025
£1429 pp
All Inclusive
Nov 2025
£1409 pp
All Inclusive
Dec 2025
£1369 pp
All Inclusive
Jan 2026
£1519 pp
All Inclusive
Feb 2026
£1609 pp
All Inclusive
Mar 2026
£1639 pp
All Inclusive
Apr 2026
£1559 pp
All Inclusive
May 2026
£1589 pp
All Inclusive
Jun 2026
£1669 pp
All Inclusive
Jul 2026
£2179 pp
All Inclusive
Oct 2026
£1839 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Star Class
Dining
Hotel Reviews
More...
Overview

Overview

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.

How far is the nearest beach?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.

Distance from the airport

Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Pools
Restaurant
Bar
Beach
Golf
Spa
Wifi
Kids Club
For Families
Waterpark
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Accommodation
Junior Suite
  • Swim-out or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower

Entourage Suite
  • Garden view
  • Private balcony
  • King-size bed
  • Sofa bed
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a rain shower

Director’s Suite – One Bedroom
  • Swim-out or garden view Director’s Suites available
  • King-size bed
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe

Director’s Suite – Two Bedroom
  • Garden view
  • Private terrace or balcony
  • King-size bed and 2 queen-size beds
  • Lounge area
  • Sofa bed
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe

Star Class Junior Suite
  • Star Class amenities
  • Swim-out, ocean view or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower

Facilities

Facilities

  • Swimming pools
  • Splash zone
  • Water slides
  • Lazy river
  • FlowRider (local charge)
  • Spa
  • Fitness centre
  • Children’s club
  • Cinema
  • Labyrinth
  • Trampoline zone
  • Golf simulator
  • Basketball court
  • Arcade games
  • Mini golf
  • Yoga
  • Kickboxing
  • Aqua fit
  • Pool zumba
  • Beach fitness course
  • Entertainment
  • Parties
  • Beauty bar
  • Restaurants
  • Bars
  • Excursions
  • Wedding services
All-Inclusive

All-Inclusive

  • Unlimited reservation-free dining
  • Handcrafted cocktails
  • Signature à la carte and buffet restaurants
  • Romantic dinners on the beach
  • 24/7 room service
  • Up to 11 gourmet restaurants per resort

If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Star Class

Star Class

Star Class benefits include the following:

  • Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
  • Personal rider with preferred bar labels and in-room snacks
  • Preferred room locations
  • Access to private Star Class pool
  • Nightly turndown service
  • Preferential reservations in a la carte restaurants
  • Exclusive beach area with dedicated bar and waiter service
  • Exclusive access to the Green Room Lounge
  • Personalised check-in and late check-out (subject to availability)
  • Selected premium drinks menu available in Lounge (some restrictions apply)
  • Daily continental breakfast service in the Green Room Lounge
  • Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
  • Upgraded robes and slippers in room
  • 25 percent discount on spa treatments (some restrictions apply)
  • Selection of in-suite liquors (upgraded room categories one bottle per week)
  • Upgraded minibar, restocked daily (according to consumption)
  • Upgraded room service menu
  • Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
  • Pillow menu
  • Complimentary access to the FlowRider surf machine (some restrictions apply)

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.

Dining

Dining

Guy’s Burger Joint

  • Serves burgers

So Cal Gourmet Emporium

  • Serves gourmet cuisines from around the globe

East Sushi & Teppanyaki Bar

  • Japanese cuisine

Sunset Strip Steakhouse & Grill

  • Serves succulent cuts and grill favourites

Gusto Italian Trattoria

  • Serves Italian comfort food

Overtime Sports Bar

  • Serves traditional pub food

Sutra Indian Restaurant & Hookah Lounge

  • Serves authentic Indian cuisine

La Cocina Mexican Cuisine

  • Serves authentic Mexican cuisine

The Shores Beach Club & Restaurant

  • Serves classic dishes

6th Sense Chef’s Table (Local Charge)

  • Customised fine dining destination

Star Class Bar & Grill

  • Reserved for Star Class guests
Hotel Reviews
Google Logo 3.8 Google reviews (4745)
Sara Munoz
Overall this trip was a great trip. A few issues here and there but nothing that would cause us not to return. Butler's Vick and Roy where amazing. Our star service was worth it. The food was good everywhere we went. Wish there was a few more options but again not bad at all. We didn't have issues with our room at all. Service was great. You could see all tbe staff busy and doing their best.
Takada Dixon Epps
This was my 3rd time vacationing here. It will probably be my last. The service has really dropped. For my husbands birthday I️ booked a Butler Swim Out Jr Suite. The room was great. Upon arrival they were informed it was his birthday. We received nothing until 5 days later towards the end of our trip and after complaining. They constantly ran out of Food at the Star Class Grill. The Mexican Restaurant service was really bad. The Sports Bar served soggy onion rings and cold chicken wings. Breakfast was Great and Catch Restaurant was Fantastic. We were informed on 4 different occasions that a manger would contact us and they never did. The room service menu has been severely downgraded for Star Class. Thankful for the great housekeeping service and Harvey Jose and trainee Josue at the Star Class. Miguel saved the day with reservations and Damian did follow up and follow through At the end of our vacation. All in all for the price you pay for Star Class and a Butler, you may want to look into someplace better
Danielle Lamothe
We visit the Cancun area 5-6 times per year because we love the area, the level of service we receive and how accessible it is from the states. We've stayed at various different resorts and hotel brands and this was by far the most disappointing. This was also the most expensive place we've stayed to date and definitely won't return. We traveled as a family of 5 and booked 2 rooms, non star class and not in the adults section. The swim out room was fantastic, highly recommend. The other saving grace was the lazy river and the bar along the lazy river. Bring your own floats - they are hard to come by during peak times and we are ao glad we brought our own from Amazon ($20 for a pack of 5). Could not get a chair at the pool even going out early, there's simply not enough chairs for the size of the resort. There were chairs at the kids pool, but our kids are 15+. Swim out suites come with loungers so this is a nice perk of this room. Buffet was mediocre at best but we don't come here for 5 star meals so this was fine. Guy's burgers is a joke. They ran out of burgers on numerous occasions. How does this continue to happen day after day? Poor management. They're also not even remotely close to what a Guy's burger should be. Tried booking dinner reservations and was only able to book one night for the 5 of us at the steak house, our meal was actually pretty good and service was good as well. My husband and I were able to book a reservation for 2 at the Indian restaurant and we enjoyed our meal and service from Rene, he was great! As others have mentioned, this place is understaffed and in poor condition for only being 4 years old. I had high hopes and wanted to love it but sadly won't be returning. We came in with a very open mind and tried to block out all of the negative reviews but there are so many fantastic options in the Cancun area, choose somewhere else!
Ovin Gamage
Planet Hollywood Cancun is a beautiful all-inclusive resort that's perfect for a trip with friends or family. We were there for a close friend's wedding, and it turned out to be a great spot for a dream destination wedding. The service was solid, and the rooms were spacious, modern, and very clean. There are several restaurants on-site, and we tried a few—most were really good, but just a heads-up: you do need to make reservations in advance. The buffet was decent too, though there's definitely some room for improvement. The drinks were great, and I really enjoyed the bars throughout the resort. They had a wide selection of alcohol, which was a nice bonus. The resort also has a beach area, which added to the overall experience. I would definitely recommend for a fun and relaxing getaway.
Hector
Service is awesome, bring some dollar bills to tip the amazing staff. It truly is all inclusive besides a few upgrades that are optional. Buffet food was decent but the restaurants were much better. You need the app to make these reservations. I didn’t really get too involved in the activities they had because I was attending wedding events throughout my time there but they looked like fun. Beach had amazing views. Pool and lazy river were tons of fun. On my last day I went to the gym which I now regret. They have a club too within the resort that I would recommend you go with friends. Overall I would recommend this if you can get a good deal.
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BEST PRICE FROM Flight & Hotel
£1269pp
Jul 2025
£1719pp
All Inclusive
Aug 2025
£1499pp
All Inclusive
Sep 2025
£1269pp
All Inclusive
Oct 2025
£1429pp
All Inclusive
Nov 2025
£1409pp
All Inclusive
Dec 2025
£1369pp
All Inclusive
Jan 2026
£1519pp
All Inclusive
Feb 2026
£1609pp
All Inclusive
Mar 2026
£1639pp
All Inclusive
Apr 2026
£1559pp
All Inclusive
May 2026
£1589pp
All Inclusive
Jun 2026
£1669pp
All Inclusive
Jul 2026
£2179pp
All Inclusive
Oct 2026
£1839pp
All Inclusive

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