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Located In: Mexico

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Google Logo 4.0 Google reviews (4636)
Best Price From £1529.00pp
Apr 2024
£1869 pp
All Inclusive
May 2024
£1599 pp
All Inclusive
Jun 2024
£1699 pp
All Inclusive
Jul 2024
£1749 pp
All Inclusive
Aug 2024
£1649 pp
All Inclusive
Sep 2024
£1569 pp
All Inclusive
Oct 2024
£1599 pp
All Inclusive
Nov 2024
£1609 pp
All Inclusive
Dec 2024
£1529 pp
All Inclusive
Jan 2025
£1839 pp
All Inclusive
Feb 2025
£1919 pp
All Inclusive
Mar 2025
£1909 pp
All Inclusive
Apr 2025
£2039 pp
All Inclusive
May 2025
£1719 pp
All Inclusive
Jun 2025
£1849 pp
All Inclusive
Jul 2025
£2009 pp
All Inclusive
Aug 2025
£2059 pp
All Inclusive
Oct 2025
£1889 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Star Class
Dining
Hotel Reviews
More...
Overview

Overview

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enj...

Revel in the star treatment on the sun-drenched shores of Costa Mujeres, Mexico, during a luxury holiday at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. This spectacular beachfront complex provides the perfect spot to enjoy the ultimate tropical escape with friends, family or as a couple, boasting sumptuous living spaces and a spectrum of phenomenal dining destinations. Guests are sure to be dazzled by the resort’s unbelievable leisure features, with pools, a spa, fitness centre, cinema and a trampoline zone all on offer. Sports, entertainment and activities galore are also on tap, ensuring every moment of your stay at Planet Hollywood Cancun is full of fun and excitement.

How far is the nearest beach?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located next to the beach.

Distance from the airport

Cancun International Airport is approximately 35km away from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Pools
Restaurant
Bar
Beach
Golf
Spa
Wifi
Kids Club
For Families
Waterpark
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Accommodation
Junior Suite
  • Swim-out or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower

Entourage Suite
  • Garden view
  • Private balcony
  • King-size bed
  • Sofa bed
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a rain shower

Director’s Suite – One Bedroom
  • Swim-out or garden view Director’s Suites available
  • King-size bed
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe

Director’s Suite – Two Bedroom
  • Garden view
  • Private terrace or balcony
  • King-size bed and 2 queen-size beds
  • Lounge area
  • Sofa bed
  • TV
  • Wi-Fi
  • Minibar
  • 24-hour room service
  • Bathrobes and slippers
  • Bathroom with a jacuzzi and a rain shower
  • Walk-in wardrobe

Star Class Junior Suite
  • Star Class amenities
  • Swim-out, ocean view or garden view Junior Suites available
  • Private balcony
  • King-size bed or 2 queen-size beds
  • Sofa bed
  • Lounge area
  • TV
  • Wi-Fi
  • 24-hour room service
  • Bathrobes and slippers
  • Bath amenities
  • Bathroom with a rain shower


Facilities

Facilities

  • Swimming pools
  • Splash zone
  • Water slides
  • Lazy river
  • FlowRider (local charge)
  • Spa
  • Fitness centre
  • Children’s club
  • Cinema
  • Labyrinth
  • Trampoline zone
  • Golf simulator
  • Basketball court
  • Arcade games
  • Mini golf
  • Yoga
  • Kickboxing
  • Aqua fit
  • Pool zumba
  • Beach fitness course
  • Entertainment
  • Parties
  • Beauty bar
  • Restaurants
  • Bars
  • Excursions
  • Wedding services

All-Inclusive

All-Inclusive

If you choose to go all inclusive, the programme generally consists of breakfast, lunch and dinner. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day.

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.


Star Class

Star Class

Star Class benefits include the following:

  • Personal agent to handle all arrangements, restaurant reservations, aromatherapy in room, ironing (1 set of clothing), polishing and shoe cleaning, ice delivery, preparation of Jacuzzi (upgraded room categories), escort to restaurant (upgraded room categories), organising of special occasions (birthdays, anniversaries etc) and laundry pick-up (service charge applies)
  • Personal rider with preferred bar labels and in-room snacks
  • Preferred room locations
  • Access to private Star Class pool
  • Nightly turndown service
  • Preferential reservations in a la carte restaurants
  • Exclusive beach area with dedicated bar and waiter service
  • Exclusive access to the Green Room Lounge
  • Personalised check-in and late check-out (subject to availability)
  • Selected premium drinks menu available in Lounge (some restrictions apply)
  • Daily continental breakfast service in the Green Room Lounge
  • Evening hors d’oeuvres and afternoon snacks including decadent desserts in the Green Room Lounge
  • Upgraded robes and slippers in room
  • 25 percent discount on spa treatments (some restrictions apply)
  • Selection of in-suite liquors (upgraded room categories one bottle per week)
  • Upgraded minibar, restocked daily (according to consumption)
  • Upgraded room service menu
  • Complimentary access to the hydrotherapy pool (reservation required, 1 hour per day, per person)
  • Pillow menu
  • Complimentary access to the FlowRider surf machine (some restrictions apply)

Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the benefits programme on arrival at the hotel.


Dining

Dining

Guy’s Burger Joint

  • Serves burgers

So Cal Gourmet Emporium

  • Serves gourmet cuisines from around the globe

East Sushi & Teppanyaki Bar

  • Japanese cuisine

Sunset Strip Steakhouse & Grill

  • Serves succulent cuts and grill favourites

Gusto Italian Trattoria

  • Serves Italian comfort food

Overtime Sports Bar

  • Serves traditional pub food

Sutra Indian Restaurant & Hookah Lounge

  • Serves authentic Indian cuisine

La Cocina Mexican Cuisine

  • Serves authentic Mexican cuisine

The Shores Beach Club & Restaurant

  • Serves classic dishes

6th Sense Chef’s Table (Local Charge)

  • Customised fine dining destination

Star Class Bar & Grill

  • Reserved for Star Class guests

Hotel Reviews
Google Logo 4.0 Google reviews (4636)
Blaine Lewis
Beautiful beach. Excellent staff. Well serviced rooms. 24. Jr room service. Great app to take care of all your needs Restaurant reservations can be a challenge, TIP: you need to book via the app right at MIDNIGHT to guarantee a reservation, but if you do, you’ll have no issues. We were there spring break week and it didn’t seem I’m overcrowded or crazy busy. We stayed in swim out room at the Adult scene. Zero complaints!! Yes, people get up as early as 6am to reserve pool seats. Deal with it…..sleep in and don’t complain or be an early bird if you want your choice! NOTE: you are far North of any ‘excursion’ type of activities. If you like excursions, don’t stay here or plan to be on a bus 1/2 a day to do anything!!!

Kim Epple
We stayed for 3 nights in a Director 2 bedroom (which is actually 2 rooms next to each other, NOT two connected rooms. However, rooms were clean and everything was functional, and elevator was never busy. I will agree with other reviews that for the most part, if you’re not waving a tip, you’re not getting any service. HOWEVER, if you do, it’s the best service! So choose your path! I had an excellent massage in the spa with Guadalupe! Best deep tissue massage. They also have a unique hydrotherapy that an attendant walks you through with quite a few different steps to it, and I really enjoyed it! The location was terrible for our family because it was an hour from anything. We like to go walk around town and it was too far to do that, so we were stuck there. The dinner reservations were a joke. Nearly impossible to get (we were never able to get a time and restaurant that we wanted) so we were stuck with the buffet, which was incredibly bland. However, we did have a great waiter named Mario that was hilarious and made the night better! The burger place for lunch was good and the kids enjoyed being able to get ice cream whenever they wanted. We had booked transportation for the airport to the hotel through the PH website and it never showed, and in talking with several people at the hotel (after being on the phone too), nobody would do anything or help us. Not at all. So we were just out there money and had to pay for a separate ride to get to the hotel. Absurd. Power went out while we were there and it took forever to get someone to come fix it (it wasn’t all rooms). My husband went down to the front desk to find someone and had me call to the front desk- phone rang and the front desk was just ignoring it. Same with concierge and operator. We did have greet help from a concierge named Ricky who helped with an excursion reservation. All in all I would never stay here again but my kids said they would, so we won’t be back as a family!

Brent Myren
My Family really enjoyed the stay at PH. For value, I think this resort has it all. The restaurants on most nights were good. They weren't spectacular, they weren't bad, they were just good. The steakhouse had very good steak for Mexican standards. We were all really impressed with our experience there. Overall the food was good. The beach at this resort is outstanding. Clean, unobstructed, no vendors bugging you. 2 Beach bars and lots of seats and umbrellas. Pools and daily activities were always fun and entertaining. The resort is nicely set back from all the busyness of the activities giving you some quiet if needed. The rooms were cleaned everyday. The only thing about the rooms I noticed is they're worn down a little and it's a little odd given that the resort is so new. Didn't really bug us too much. Our bed frame was broken. We just dealt with it. I do have to say the the service in this resort is above all the most impressive. Everyone from bartenders to wait staff to anyone wearing a PH uniform were all so very kind and helpful making this a place I would definitely return too. It's a bit far out of Cancun, like 40 min taxi ride to the downtown core. Other than that, it had everything you needed and more. Could easily just spend a week here and not need to leave for anything. Don't hesitate if you're thinking of going here. Great for Adults and Families

Derek Blotske
The rooms were clean and the staff was extremely friendly. The biggest downfall to this resort is the booking system for evening suppers. We never did get it figured out and were forced to eat the buffet every night. We were told by others that were there longer that we needed to get up at midnight to get on the supper list. Who the hell wants to get up at midnight while on vacation? For the size of the resort they need more specialty restaurants. This place is huge.

Jayden messner
Disappointed with housekeeping. Cleaning was minimal. Doesn’t really clean anything, doesn’t change sheets (even when we asked them to!) or restock mini fridge everyday. We also tried calling housekeeping many times as well as the front desk and no one answered. I was called by guest services to give my review and they did seem to step things up after I expressed that I’d wasn’t happy with everything. I’d highly suggest getting a dehumidifier. It was always getting filled up and we had to keep emptying water. We walked to the front desk & requested to have our TV fixed many times, they kept saying someone was going to show up to fix it. That person took many days to show up. Beach and pool are nice! Entertainment is pretty good. It’s lively at night with the shows and the club was fun!! Food is alright. Kinda hard to get dinner reservations. Had a rock in my omelet one morning. Dinner took forever for us at the Italian restaurant. The second night at the steak house was great. I would say the food had its ups and down but I did have some very good meals. The serving staff is working very hard to provide good service. There must be something lacking in the management department. Seems that don’t have enough staff to keep up with demand. Don’t get me wrong, we still had a wonderful time! I loved laying at the pool, beach, and enjoyed my nights as well. But overall I would not come to this resort again as they couldn’t keep up with some basic requests. I felt I had to tip before basic service was even given. This resort is also a bit spread out for me. I wish the buffet was closer to the beach and pool area. I feel there are better resorts.


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BEST PRICE FROM Flight & Hotel
£1529pp
Apr 2024
£1869pp
All Inclusive
May 2024
£1599pp
All Inclusive
Jun 2024
£1699pp
All Inclusive
Jul 2024
£1749pp
All Inclusive
Aug 2024
£1649pp
All Inclusive
Sep 2024
£1569pp
All Inclusive
Oct 2024
£1599pp
All Inclusive
Nov 2024
£1609pp
All Inclusive
Dec 2024
£1529pp
All Inclusive
Jan 2025
£1839pp
All Inclusive
Feb 2025
£1919pp
All Inclusive
Mar 2025
£1909pp
All Inclusive
Apr 2025
£2039pp
All Inclusive
May 2025
£1719pp
All Inclusive
Jun 2025
£1849pp
All Inclusive
Jul 2025
£2009pp
All Inclusive
Aug 2025
£2059pp
All Inclusive
Oct 2025
£1889pp
All Inclusive

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