Park MGM Las Vegas

Kate

Service was great. Room was great. I liked the floorboards, and the vintage bathroom. My view down the southern end of the strip was nice. Only con that there was a hairball in the shower, kindly left by the previous tenant. But I appreciate that the NYE staff were extremely busy, and this was something easily overlooked! Room was otherwise clean. And I loved the "emergency kit" of Tylenol and eye masks - cute touch!

Janae Johnson

The staff was very nice and welcoming from the moment we checked in until we checked out. The rooms are clean, simple and yet, bright. The shower hot water was a huge plus. Also, this is the only non-smoking casino and hotel which is a plus for Vegas. We were able to watch the NY celebration right from our room. Great location on the strip, though on the busy end. But if you are attending a concert at the Dolby, I would suggest to stay here. The food options are endless and all every place we ate was not a disappointment for us. I would recommend to stay here.

Angie Albonico

Negatives: NO point in app! Checked in through the app, Sat outside for 2 hours , at 310 contacted concierge through MGM app they said that my room was not marked as ready because it showed me as not checked in.However on my side it was clearly checked in and said my room was being prepared. He told me I Had to go stand in the long line to get to customer service I explained this was our first time here and this has not been the best first impression and I was told they would make it right. So far all the front desk did was gaslight me and tell me that the app didn't let it go through because my credit card was not processing yet. I got no email or notification from the app. No apologies. No nothing from the front desk. I on person asked housekeeping to take care of our room since we were leaving the room late in the day and they said they would do that yet we came back to our room not being cleaned. Okay Positives: The room is nice and clean. Pillows are nice. Shower pressure is great!! Probably best I've in a hotel in very long time. spacious room. Hotel is easy to navigate. 2queen

Andrés Zamudio

Overall it's a decent hotel but there's nothing oustanding about it. Rooms are super basic, so if you are looking for something nice this is not the place. Clean and comfortable but that's it, there's not even a fridge. Location is good, on the south end of the Strip but withing walking distance of many places. I liked that the casino is smoke free. Nice food and drink option. Great value if you want a simple hotel.

Christina Chaccour

I recently stayed at Park MGM Las Vegas and, unfortunately, my experience was far below expectations for a property marketed as a four-star hotel. From the moment I entered the room, it was evident that cleanliness and hygiene were not priorities. The room looked as though it had never been vacuumed, and I found hair on the bathroom floor—an unacceptable oversight. Adding to the disappointment, the room had an unpleasant, stale odor, masked poorly by a cheap, old perfume smell. Although the hotel advertises itself as smoke-free, the entire property carried an unpleasant scent that was hard to ignore. The condition of the room’s furniture and closet left much to be desired; they felt outdated and unmaintained, more befitting of a budget motel than a high-end hotel. Additionally, the staff attempted to withhold part of the $100 dining credit I received through my AMEX program. It seemed as though honoring this benefit was treated as optional, and had I not brought it up, they would not have corrected it. To provide some context, I stayed in another five-star property during the same week, and the difference in quality and service was stark. This comparison only solidified my decision to avoid Park MGM in the future. This experience fell far below the standards I expect, and I cannot recommend this hotel to anyone looking for a comfortable and clean stay in Las Vegas.