Occidental Cozumel

Rhonda Pruitt

We just spent seven nights at the Occidental Cozumel. We paid for the royal level, and I must admit, we may have been better off paying for a standard room with hopes of being in a building where the air conditioner was working better. When we arrived our air was at 23 degrees Celsius, then by the second day and throughout the remainder of our trip, our room’s temperature had increased to 27.5 degrees Celsius. Needless to say, we were very miserable. After showering, I was already in a sweat before my clothes were put on. This issue was reported to the Royal service desk on several occasions, and, on each occasion, we received different stories and unfulfilled guarantees about it being serviced / fixed. Aside from that, we tried each of the specialty restaurants (and buffet) and were underwhelmed. Drinks also tasted watered down. In addition, we had consulted with Simon at the concierge desk concerning taxis to go downtown. He quoted us a price of $200 round trip, but then denied it once the driver’s price was more. So, that also put a negative spin on our trip as integrity was loss. We did not want to deal with concierge about anything else after that. Moreover, the current photo on the website of the beach definitely needs to be updated! The beach, or lack thereof, looks nothing like it. I guess it has been washed away???? You have a small area to the right of the pool with chairs out, but still it looks NOTHING like the photo on the website! Put it this way, a stroll along the beach would be impossible. On a more positive note, I feel that the workers work hard and try to be as friendly as possible. Room service and maintenance of rooms were also okay. With regards to activities, we wish they had more of a variety. This is the only reason I gave a rating of three. The truth of the matter is we (party of 19) have no intentions on vacationing there again!

Angie Olivares

The waiters, Olga May, Claudia Vargas y Marcos Canul were attentive and wonderful! Service was good :) mixed drinks were delicious. Food was also good, every night was something different! They have pool activities and night shows every night (which end at 10). They have a little nightclub in case you want to keep the night going with dancing fun! Wonderful experience.

Evan Lowther

Stayed here many times over the last decade. Everything here has been amazing. The location is beautiful! The resort itself is wonderful and accommodates our needs well. The room even with AC going full blast was still a little warm but got much cooler at night when the sun went down. The best part of the resort and the reason we always return is the service and the staff. The staff always goes above and beyond what is needed to make sure we have a wonderful stay. The restaurant staff (Aurelio, Alisa, Eduardo and Juan) were fantastic and made sure our evening meals were amazing. Our room cleaning staff (Magdalena) took great care of our rooms and any special requests we had. The person who helped us the most by far was Sergio. He went above and beyond multiple times in accommodating my wife's very difficult and severe dietary restrictions. Without him, our stay would not have been as good of an experience. Staff like him is the reason we love this place so much!

Rick Peck

Staff is fantastic. Eduardo in Los Olivos was very helpful. I asked for some changes to a dish and he and the restaurant Captain made sure it happened. Rooms, not so much. The AC throughout the resort is not working well and doesn’t properly cool the rooms. They offered compensation. We will see if it happens.

Robert S

Hotel has no air conditioning in any rooms. I understand that hurricane Beryl hit almost 2 weeks ago but all other resorts have restored A/C already. The service has been wonderful. At the seafood restaurant (Coral) the service was amazing. Noemy, Miguel, Crisli, Juan and Sofia were amazing and provided incredible service. I pray that these workers get the recognition they deserve but the resort has gone way down over the past couple of years. They've lost most of their beach. We've been here several times but this will be our last.