Occidental Cozumel

AuthenticSailor

Let me start by saying we booked the Royal upgrade on this vacation. We'll worth it IMO, for the restaurant experience. We had a la carte dinners every night and you have the option for breakfasts and lunches too at the Caretta restaurant exclusive for Royal guests. We never ate at the buffet for dinner once and only a couple times for breakfast. So 5 stars on the food. The service and employees were also 5 stars. However, the room we were put in (building 21, first floor) was terribly musty and the air was never dry even with the air running constantly. I believe it is a water leak from behind the wall in the bathroom. There was no way to get rid of the smell. They really should not be putting people in that room, could even be a health issue. We tried to get a room switch but they had nothing else. We had to wash everything on returning home, some items twice. All our clothes had that musty smell, even ones that remained clean/unused. Even our backpacks had to be washed, and the suitcases wiped down too. We went with two other couples and they had second floor rooms with no issues. Beach towels were easy to obtain. They could use more beach loungers, you had to go 'claim' some in the morning to ensure you had a place to park yourself during the day. The kayaks have no seat backs, still useable though. Pools are not warm at all but still played pool volleyball which was fun. The grounds are beautiful, and there is some entertainment each night. It's too bad that the room spoiled the 5 star experience for us, I wouldn't return. Your mileage may vary.

Keli Julien

The didn’t have safe’s or fridges in the king room we were originally booked in for. They don’t have charge for tipping less then 100 pesos so my conversion is almost $8 every tip, they are so slow at checking you in and out. Dinner at the Mexican restaurant took 45 Mins to even have our drink delivered to the table and reservations all week long were only Available for 9PM. They don’t have washrooms at the adult pool that was a first for me. Our highlight was Ana Gil, she was the best experience we had here, the live shows are also really well done… I love how quiet the place is it has a very relaxing vibe. And beautiful Sunsets.

Jon Centers

Food quality is mediocre on certain items, especially the pasta - but it is quite good in other areas. Service is excellent. Victor at the main bar is the best barman in cozumel. Also want to call out the crew at olivo's. Luis and team including Jorge and Eduardo are excellent. We had the romance package and Luis's team delivered in flying colors to make our valentine's day extra special. Huge plus for partnering with and hosting the dive shop on-premises. Very convenient.

Brent Geary

Absolutely beautiful stay! Every single thing about this place is what a vacation is supposed to be! Relaxing, beautiful and friendly. The food was good and they had a lot of choices. We tried everything and every place, except one. We did not get an opportunity to try the Mediterranean place but, if it was as good as the Mexican place (that require reservations) I am sure it was delicious. The Mexican restaurant was off the charts! Best fish I have ever had! The service is also top notch! Everything we needed was there or they got it. Lined a car rental up, an excursion..ect. Thank you Michael Lima! I was to give a special shout out to the three folks who really stood out to us. Didn't catch all of their last names but... Michael Lima!! Excellent service and friendly. He was easy to talk to, easy to work with and I very much enjoyed our conversations. Isaias as well! Great guy, also good at what he does, friendly and had some great conversations with him as well. And...can't forget Johnny be good!! (Not sure if it was spelled that way) but...super nice guy, super helpful and we also had some great conversations with him. If you get a chance, go stay at the Occidental in Cozumel. You will not regret it.

Steve Perron

Despite the 40 year low temperatures, we had a very nice stay. The resort was beautiful and the staff excellent. Greeted every day by smiles from Michelle Garcia at breakfast and the other staff, like Maria at reception made us feel more like family. Jesus and Jonni, the bellmen helped us and always waved when passing. Hard to hear at meal times due to stone rooms but food was good everywhere. Drinks could strong but they would moderate on request. Wildlife was friendy too.