Occidental Cozumel

Charles Kay

I have been coming to the Occidental Cozumel for many years and stayed at least 6 or 7 times. I come mostly for the scuba diving ( extra charge) which is always very good and Pro Dive has a shop on the property which is very convenient. The grounds are always well maintained, the staff is always extremely helpful and friendly and the rooms are always clean and comfortable and quiet. Although the room prices vary with the season, I have always found the resort very reasonably priced. As an all-- inclusive I would describe the food as adequate and OK but hardly like a 5 star restaurant. Person who might want a more upscale dining experience might think about paying more for the "Royal Level" on the property which has a private dining room and meals. But I'm not here for that so the usual dining has been fine for me. Unfortunately, the beach area has receded somewhat over the years, but as I'm not really one to sit on the beach it really hasn't affected my opinion of the hotel. But there still is a beach area and the pools are pretty nice. There is no question I will return in the future.

D W

A lovely hotel on Cozumel, snack bar was always fully stocked and the ice cream machine was fun. The drink ladies are impressive I don’t know how they balance the tray so perfectly without breaking a sweat. The animation staff was nice I loved the international night. The beach side pool is such a cool feature I wish more hotels had. It was my second time here and I would consider coming back a beautiful hotel at a decent price. The hotel is surrounded by lush green trees and plants, easy to spot local wild life. This hotel is perfect for those who like nature

Melissa DeGeorge

Everything met or exceeded my expectations. I have allergies(milk, eggs, gluten, and cashews) and couldn't eat the buffet as it was prepared, and the chef made me meals every day for breakfast and dinner. The concierge helped me by purchasing an SD card. Another staff member was able to go to the store for me when the hotel shop didn't have what I needed. The dive center and guides were wonderful. Great instructor, Carolina, and overall, a fun group. I will definitely book another trip.

Tanner Jennings

This is my third time here and I love it. The employees are incredibly nice and helpful with everything you need. The location is perfect where you are near the beach but you get some privacy as the resort is in the jungle. You get to see tons of the cute animals because of this. The rooms are nice, but we had an issue with the bathroom door. Overall a wonderful time and we plan to come back.

Joanie P Desaulniers

We were at the resort from March 14 to March 21 and me and my boyfriend had an amazing time. Beautiful resort well maintained, lots of vegetation and wild animals and birds. The view is beautiful from the pool/beach. Rooms were nice and clean. Good food especially at the beach buffet La Posada for lunch (they offer different kind of ceviche!). As for à-la-carte restaurants, we did not like the food at the Coral tho a lot of people we spoke to liked it. We really liked Los Olivos, especially the salad bar, but the staff were disorganised. And a special note for La Piazza for late night snack; good pizza and good dessert! But what makes the stay so great is the staff, they are very welcoming and incredibly helpful. Special shoot out to the staff at the concierge desk (Royal) Maricruz, Omar and the other lady whom I forgot to write her name! (sorry!), at the buffet team Captain Shany who did an amazing job at making us feel like special guests, hostess Brenda and Sofia who always received us with a smile, waiters and waitresses Angel, Julio, Isandra, Karina and Carla (I know I'm missing some names, because they were all wonderful!), bartenders Jose, Johnny and Dany who made really good drinks, bell boy Johnni who was our first contact into the resort and instantly made us feel welcomed and the maids who made sure our room was always clean and tidy. Thank you all for making our stay so enjoyable and memorable! One last thing for the management: it was very difficult to get change for tipping as the ATM distributed big bills. That's definitly something to improve for guests experience.