Occidental Cozumel

Crystal

Not sure how or when this resort was designated a 5 star. The rooms are cleaned well and spacious but mildew on the ceilings and water dripping from the roof. The food at the buffet...edible but barely, half the time it's cold. If they ran out of something it's like they just chose not to refill it if it's the main dishes everyone actually wants, like steak for the tacos. The specialty restaurants were good. The pool closes at 8 but best not to get there past 5pm or you aren't getting a towel because they close the stand. If you need any extra blankets for the room, be prepared to call multiple times and wait half a day. The front desk doesn't tell you at check in that in order to use room service you have to open up a credit so when you try to order, they tell you to come to the front to open the credit. I'm literally ordering room service because I don't want to get up and go anywhere. The lunch buffet is at the pool, but you better walk back to your room for a pair of shorts if they don't like the cover up you're wearing, even though the Services guide on the QR you scan says nothing about dress code for the buffet. Essentially, the place sucks and if I had the means I would have left and went to a resort elsewhere nearby. The beach and pool are nice at least, allows myself time to forget I'm here. The servers and staff are also very nice, but maybe understaffed with the time it takes to get just get your drink at the buffet. To no fault of the resort, but taxis cost $20 to go anywhere and back. So if you like excursions it's going to cost you $40 round trip so I'd get a rental if you dare to brave this place.

Tara Latham

We have had yet another amazing 2 week holiday here. All the colleagues we had contact with were helpful and friendly. Karla and Laura at the pool bar do not stop and always have a smile on their face. The rooms are cleaned daily, and are kept spotless by the housekeeping team. The entertainment team were great also. We were fortunate to stay in the Royal Level with access to the Royal Restuarant. The breakfast Lunch and Dinner menu and the quality of the freshly cooked food served is outstanding along with the service. We would like to say a special Thank You to Lupe, Carlos Och, Rogelio, chef Paulo for sharing their knowledge and recommendations on the Mexican food and drink available to us. Also a special thanks to all the guys, Yazmin, Claudia, Armondo please see photos, unfortunately we didn’t get to catch them all on camera and I am sorry if I have missed their names. Thank you for making our holiday very special❤️

ConkyJo

Outstanding Service. They treat us like family every year we visit. We feel like family. Thank you to the amazing staff, especially Alberto, Guadalupe, Yazzie, Carlo, the amazing Chef, and everyone else!! You made Christmas and my Birthday 2025 super special! Looking forward to seeing you all real soon. Mucho, mucho Gracias.

Ken Lo

1. The property is very well maintained, with lush grounds everywhere. For those that appreciate the greenery, this property is outstanding. It takes a lot of work to maintain such a place. 2. Our room was big, very strong AC. Strong water pressure. The housekeeper was friendly. We got whatever we asked. 3. Food was great. A lot of variety at the buffet restaurant. Service was always prompt. Some food was replenished slowly but it's understandable. A la carte restaurants had limited selection on the menu, but mostly delicious. TBH I prefer the buffet restaurant. 4. Pools were great. Drink services were great. Overall, everyone who worked there was courteous, and hardworking. I don't understand why some are complaining about this property. NOTE: I did not tip at all, but I still received amazing service. Note on the sales practice of their vacations club: We were intercepted by a salesman when we checked in, and we were to told to go for breakfast with them the next day and learn about how to make vacations more affordable with them in the future. We were told we will get some perks such as a free vacation certificate and some discounted snorkeling excursions. He said the breakfast would take 90 minutes. Next day we went and the breakfast was at the buffet restaurant, accompanied by the salesman. After eating we were asked a bunch of questions, then walked back to their office for more information. There were two packages that were being offered both with high upfront costs. After learning more we decided we could not do it. The whole thing took about 3 hours. And I attached the vacations certificate so you can decide whether it's worth it or not. Hint: the certificate is free, the vacation is not.

Susan Wicks

Most beautiful resort ever! Esthetically designed and maintained. I looked to see what could be improved and found nothing. Security is unobtrusive but reliable. Environmentally responsible. I reported a broken toilet and less than 10 minutes later it was repaired. Great beach and dive shop. Front desk always helpful. Recommend highly.