Occidental Cozumel

Brent Geary

Absolutely beautiful stay! Every single thing about this place is what a vacation is supposed to be! Relaxing, beautiful and friendly. The food was good and they had a lot of choices. We tried everything and every place, except one. We did not get an opportunity to try the Mediterranean place but, if it was as good as the Mexican place (that require reservations) I am sure it was delicious. The Mexican restaurant was off the charts! Best fish I have ever had! The service is also top notch! Everything we needed was there or they got it. Lined a car rental up, an excursion..ect. Thank you Michael Lima! I was to give a special shout out to the three folks who really stood out to us. Didn't catch all of their last names but... Michael Lima!! Excellent service and friendly. He was easy to talk to, easy to work with and I very much enjoyed our conversations. Isaias as well! Great guy, also good at what he does, friendly and had some great conversations with him as well. And...can't forget Johnny be good!! (Not sure if it was spelled that way) but...super nice guy, super helpful and we also had some great conversations with him. If you get a chance, go stay at the Occidental in Cozumel. You will not regret it.

Kianna Wong

Roger and Jesus were absolute highlights of our stay at the Occidental Cozumel! As the activity coordinators, they brought so much fun, energy, and laughter to the resort. They were a huge part of what made our trip so memorable. My husband especially couldn’t wait to join in on their activities—half the reason was just to hang out with them! They are amazing at getting people involved while keeping everything light, fun, and welcoming. Pool volleyball was a total crowd favorite and always a blast. They were also fantastic hosts during the evening shows and really kept the energy up. Roger and Jesus truly made the experience special, and we’re so grateful for the joy they brought to our vacation. The resort is lucky to have them!

Tara Latham

We have had yet another amazing 2 week holiday here. All the colleagues we had contact with were helpful and friendly. Karla and Laura at the pool bar do not stop and always have a smile on their face. The rooms are cleaned daily, and are kept spotless by the housekeeping team. The entertainment team were great also. We were fortunate to stay in the Royal Level with access to the Royal Restuarant. The breakfast Lunch and Dinner menu and the quality of the freshly cooked food served is outstanding along with the service. We would like to say a special Thank You to Lupe, Carlos Och, Rogelio, chef Paulo for sharing their knowledge and recommendations on the Mexican food and drink available to us. Also a special thanks to all the guys, Yazmin, Claudia, Armondo please see photos, unfortunately we didn’t get to catch them all on camera and I am sorry if I have missed their names. Thank you for making our holiday very special❤️

cheri knight

We have been to 5 star resorts that we have paid upwards of $6000 for. This one we paid $1800 and for that money it was ok. The food was basically the same every meal, not alot of choices. The rooms on the ground floor smelt old and damp. Its a walk to the beach. If you dont get up at 7am to reserve a chair, you dont get one. Pools aren't heated and small. Ocean was warmer and very nice. Side note..Air Canada rep was no help when flights were canceled. He promised us the world if anything happen..until it happen. The resort have 6 different prices to 6 different couples for an extra night stay when we did get canceled. They need to have a person who speaks all languages to communicate in time of needs!!

She Rides

Staff are very friendly and accommodating. Beautiful landscaping and scenery throughout resort. My only complaint is that I booked a deluxe room the same as my friends. They were in a different unit but my room didn’t have a mini frig or even an ice machine that worked. We were stocked with water, soda and beer but with no way to keep them cold we didn’t even get to use them. My friends units which looked the exact same as ours did have a mini frig. A little frustrating. Otherwise good.