Grand Oasis Cancun

Russell Baker

We have just arrived home after spending a splendid week at the grand oasis. Take absolutely zero notice of previous bad reviews because they are nonsense. On arrival we were greeted and escorted to check in. It was very quick checking in and we were directed to our rooms which was a long walk as this hotel is a vast complex it's not just a hotel and restaurant. Our room was on the 6th floor and we had an ocean View which was lovely. The room itself was clean and although it wasn't huge it was easily large enough for two people especially due to the fact that there is so much entertainment within the complex there is no need to spend any time in the room other than what you would normally do in a bedroom. The elevators are very entertaining as they have a mind of their own but you do get to your correct floor eventually. Our room was refreshed daily however the only minus point was coffee not replaced but if you ask that reception they would supply coffee or slip a cleaner $1 and you can have coffee. Coffee machine work lovely and also an ironing board and iron were supplied. The air conditioning works extremely well and is quiet. If there is more than one person staying allow the toilet 10 minutes to fill up with water otherwise it doesn't flush. We had the all-inclusive blue band which is standard and doesn't allow you entry to gourmet restaurants we knew this in advance however if you want to upgrade it is very simple to do so but everybody we spoke to who had upgraded commented that it wasn't worth the upgrade as the buffet restaurant included with the blue band was suitable. We dying in the Tatish buffet restaurant regularly and found the food very varied and of a good standard for such a high turnover of customers. Some of the food in the restaurant isn't always hot but what can you expect when they're feeding 500 covers per hour. The whole complex is very well run and all and I repeat all of the staff whatever their job is were extremely friendly very helpful and always available for any advice. This complex caters for all ages from one week old to 188 years old. Basically if you don't like the entertainment in one part of the hotel go somewhere else in the hotel. The grand oasis is located directly on the beach which is of top quality and there is always lifeguards on duty as the Caribbean Sea can be a little choppy. Smoking is permitted within the hotel we just recommend if you are a smoker be polite and respectful of those who aren't. There are quite a lot of birds on this site which include beautiful peacocks and pea hens doves and white ibis be mindful of the fact that if you do use the outside dining these birds are likely to jump on the table and eat your food from your hand you only have to wave them away and they are gone. Everywhere you walk within this massive complex there is somewhere to eat and a bar even in the swimming pool you can get a drink while you are swimming. So in summary from a couple that have had many holidays in many different countries and hotels this is one of the very best we have ever been to. We would be delighted to return however the only reason we won't is because we live in England and Cancun is halfway around the world for us. This is true and honest review from very satisfied customers.

Ashley Verdon

I was super nervous about our trip to grand oasis due to all the negative reviews and all I can say is please don’t listen to any of them, people obviously just like to complain about every little thing, I’m sure some people did have issues with things as per life when you’re traveling. This resort is absolutely beautiful the beach is amazing, the food is great, yes there are lines and wait time during check in and for the Buffett depending on the time you go. All the staff is super friendly and helpful our room was cleaned daily if we wanted, I seen lots of comments about the rooms being outdated. No they aren’t brand new renovated rooms but they are clean, comfy and perfect for the small amount of time you spend in them. Book the trip this resort is great

Tracy Watson

Do not book this resort!!! Check in took almost two hours. Line was insane and had very little staff to accommodate everyone. Workers kept disappearing into back. Asked for two queen room a month before and was told at check in they could not accommodate our request. Was told they would bring extra bed to room and they did not. Room was dirty and had pubic hair all over the toilet seat. Towels were full of holes. Next day we got our double room only to have more things broken or dirty. Shower dripping and unclean toilet again, safe didn't work, bedside lamp didn't work, blinds two different lengths that did not close properly and had stains all over them. Food is very mediocre and had little to no flavor. Recycled food as most was dry or stale. Have only had a few staff that were proud to serve Shout out to Katrina and Victor in the buffet who seemed to take pride in their job. Bartenders seemed to be annoyed when you ask for ice water or something non alcoholic. I could write a book about the quality of this resort. I'm sure i will receive the same response as everyone else. Forgot to mention 1 working elevator that fits 4 people. (Apparently the elevator has been out of service for months). Also not very wheelchair accessible

Joan Clifford

AWFUL 😔😞 Terrible service! Gross 🤢 food! Spent a week there hungry every day! I will never go back! I wanted to add details about my trip. it was supposed to be quiet time for my husband and I. our shower never worked it was hot or it was cold the bathroom door didn't shut there was a leak in the bathroom that dripped we did call maintenance they fixed the drip and the bathroom door but the shower was always hot or cold never in between. we were there for an all-inclusive, there were a couple of restaurants we had to pay for to enjoy that weren't included. one was the ice cream shop gelato and me we were literally asked to leave because our arm wristband wasn't the right color, when we checked in we were told we could pay for it and we intended to pay for it but the girl in there rudely told us she was not going to serve us. completely humiliating and embarrassing. we went down to the concierge service and talked to Diego He did give us a different color wristband and told the ice cream shop girl to serve us. but the damage and the embarrassment was already done. we were also kicked out of a restaurant because my husband was wearing a tank top which was disgusting since there are women in there wearing bikinis with their boobs and butts hanging out. we participated in the pitch to buy into a vacation for there. truly glad we did not sign up. we basically did it so that we could go see the Mayan temple at a cheaper price. which to be honest it wasn't a cheaper price because when we got on the bus we had to pay another $40. each. I feel like it was all a scam to take as much money from us as possible. Don't get me wrong I was there to spend money and had money to spend but to be cheated and robbed was not part of my deal. on top of all the hardships inside the hotel ,restaurants and ice cream shops . The day we spent on the beach we watched and witnessed somebody drowned and die. Also not a good time.

Kim Lynne

We booked 11 days here for a get away. It was a total waste of money and absolutely filthy! Cleaning- The sheets were all stained up, sand all over the room including in the tub, fake nails were on the night table,the closet was filled with dust. I can say they have never cleaned by the night stands or under the bed with the amount of dust and sand before we arrived. The rooms were so small we couldn't even move. They put us on the loudest side of the hotel after being told we would have ocean view...you only get that if you upgrade again. Do not buy into the all inclusive package because it is nothing to what it says. One other family we spoke with was so upset they booked 2 weeks had to upgrade from the party side to the ocean the doors don't lock or even close, they had access to only 2 restaurants. No housekeeping was done even though we had the request on the door. We had to ask 3 times for a cot. By day 2 we wanted to leave. The package was supposed to include restaurants we got one buffet which was good until day 6 of the same food. People drunk yelling in the hallway fighting at 2 am. Toilets overflowing into the halls so we could enjoy the sewage smell on the same floor. After speaking to the manager about the cockroach problem we had assured us someone would be up to clean. A man came to the door with a can of raid! No apology for any of the concerns brought up. So yup we get to go back from our trip and have everything we brought properly sanitized so our home isnt infested.