Grand Oasis Cancun

Russell Baker

We have just arrived home after spending a splendid week at the grand oasis. Take absolutely zero notice of previous bad reviews because they are nonsense. On arrival we were greeted and escorted to check in. It was very quick checking in and we were directed to our rooms which was a long walk as this hotel is a vast complex it's not just a hotel and restaurant. Our room was on the 6th floor and we had an ocean View which was lovely. The room itself was clean and although it wasn't huge it was easily large enough for two people especially due to the fact that there is so much entertainment within the complex there is no need to spend any time in the room other than what you would normally do in a bedroom. The elevators are very entertaining as they have a mind of their own but you do get to your correct floor eventually. Our room was refreshed daily however the only minus point was coffee not replaced but if you ask that reception they would supply coffee or slip a cleaner $1 and you can have coffee. Coffee machine work lovely and also an ironing board and iron were supplied. The air conditioning works extremely well and is quiet. If there is more than one person staying allow the toilet 10 minutes to fill up with water otherwise it doesn't flush. We had the all-inclusive blue band which is standard and doesn't allow you entry to gourmet restaurants we knew this in advance however if you want to upgrade it is very simple to do so but everybody we spoke to who had upgraded commented that it wasn't worth the upgrade as the buffet restaurant included with the blue band was suitable. We dying in the Tatish buffet restaurant regularly and found the food very varied and of a good standard for such a high turnover of customers. Some of the food in the restaurant isn't always hot but what can you expect when they're feeding 500 covers per hour. The whole complex is very well run and all and I repeat all of the staff whatever their job is were extremely friendly very helpful and always available for any advice. This complex caters for all ages from one week old to 188 years old. Basically if you don't like the entertainment in one part of the hotel go somewhere else in the hotel. The grand oasis is located directly on the beach which is of top quality and there is always lifeguards on duty as the Caribbean Sea can be a little choppy. Smoking is permitted within the hotel we just recommend if you are a smoker be polite and respectful of those who aren't. There are quite a lot of birds on this site which include beautiful peacocks and pea hens doves and white ibis be mindful of the fact that if you do use the outside dining these birds are likely to jump on the table and eat your food from your hand you only have to wave them away and they are gone. Everywhere you walk within this massive complex there is somewhere to eat and a bar even in the swimming pool you can get a drink while you are swimming. So in summary from a couple that have had many holidays in many different countries and hotels this is one of the very best we have ever been to. We would be delighted to return however the only reason we won't is because we live in England and Cancun is halfway around the world for us. This is true and honest review from very satisfied customers.

Ashley Verdon

I was super nervous about our trip to grand oasis due to all the negative reviews and all I can say is please don’t listen to any of them, people obviously just like to complain about every little thing, I’m sure some people did have issues with things as per life when you’re traveling. This resort is absolutely beautiful the beach is amazing, the food is great, yes there are lines and wait time during check in and for the Buffett depending on the time you go. All the staff is super friendly and helpful our room was cleaned daily if we wanted, I seen lots of comments about the rooms being outdated. No they aren’t brand new renovated rooms but they are clean, comfy and perfect for the small amount of time you spend in them. Book the trip this resort is great

Tracy Watson

Do not book this resort!!! Check in took almost two hours. Line was insane and had very little staff to accommodate everyone. Workers kept disappearing into back. Asked for two queen room a month before and was told at check in they could not accommodate our request. Was told they would bring extra bed to room and they did not. Room was dirty and had pubic hair all over the toilet seat. Towels were full of holes. Next day we got our double room only to have more things broken or dirty. Shower dripping and unclean toilet again, safe didn't work, bedside lamp didn't work, blinds two different lengths that did not close properly and had stains all over them. Food is very mediocre and had little to no flavor. Recycled food as most was dry or stale. Have only had a few staff that were proud to serve Shout out to Katrina and Victor in the buffet who seemed to take pride in their job. Bartenders seemed to be annoyed when you ask for ice water or something non alcoholic. I could write a book about the quality of this resort. I'm sure i will receive the same response as everyone else. Forgot to mention 1 working elevator that fits 4 people. (Apparently the elevator has been out of service for months). Also not very wheelchair accessible

Regina Rafailov

I needed a vacation for my birthday and this was my first time in Mexico. It wasn’t bad at all, but it wasn’t amazing either. Nothing NEW I can say besides Download their app and make reservations to the restaurants weeks prior … or else you’ll only get one or two in a whole week stay. The buffet was alright … there were 2…. Which wasn’t replenished daily… Example: I love watermelon and the watermelon tray left over from Thursday was dumped on-top of Friday … small soggy chunks … on top while the new on the bottom. lol ok … yes we are tourists but not lowlives that have no standards. It was honestly not appetizing at ALL. Whoever is running that place, please focus more on the foot quality and demonstration vs. obsessing over seating and greeting within a minute. I rather wait a while and have your staff worry more about the quality of food rather then how quick they get us in and out. Let’s just say I ate to survive, and not to enjoy. Which really really sucked. Small tip: create something to let people know where the line starts for the omelettes - so people don’t pile up like a mosh pit. If you’re gonna have weed dealers hanging out in an all inclusive, at least make sure they don’t take advantage of the tourists that pay to relax. The liquor is not top shelf not bottom shelf … Not sure if it was even liquor because I was NEVER ever buzzed for the entire 5 days …. Ummm really ? 8 cocktails and nothing? Spare me. They don’t allow Ubers to the front of the hotel because they rather ram you and charge you extra with their own cars that can pull up to the front. lol. Example: Uber to airport $13 Cab in front of hotel: $25 lol After a few weird scenarios regarding money - one says to me ma’am you are in Cancun… everything expensive…. After I asked if he thinks ANYWHERE in Mexico is more expensive than where I’m from in NYC … he didn’t answer … because he would look mental if he said yes. lol. Maybe that line works on others …. But a NYER? lol spare me there is no reason I’m paying $15 for a cocktail in midtown manhattan, And zona hotelera restaurants want to charge $19 lmfaooo Awerighty then, I’ll just save my money for principle reasons. Honestly I didn’t care much for it , loved the beach … that was all. Nothing was changed , nothing was cleaned, no extra towels , nada .

Caroll Sánchez

To be honest it has been the worst all inclusive we've stayed in. The drinks are LAME! They do not prepare any drinks correctly, they have premixed liquids, which they just pour in a plastic glass with a lot of ice and a ton of bad quality liquor and then they put the dirty spoon from other drinks to mix yours, even if the tastes shock. They do not blend anything, the tap beer is also very bad, only xx Lager. Service is awful, is like they are making you a favor. Also most of the restaurants are not included in the "basic" all inclusive. Like "all inclusive" doesn't mean ALL INCLUSIVE. So there is only 2 buffet Restaurants at opposite sides of the Hotel where you can eat, or the "fast food" court la placita and hippie chick. Everything has very long lines, other restaurants or bars (even some coffee shops) are just for the "pyramid" clients, or for the subscription clients. We stayed there for 2 weeks in which there was only one lift (elevator) working for a 6 floor building and hundreds of guests... It was very annoying. The only good thing is our Minibar was refilled every day, so we got some bohemia beers and cans of coke from there. We also had issues with the toilet (in both rooms) and with the AC, the good thing is that it was fixed fairly quick. The windows and doors are not sound proof so you can hear the drunks and kids at all times inside your room. To be honest it was the most expensive vacation we've had. And I did not see it was worthy. Food was mediocre and repetitive.