Grand Oasis Cancun

María Fernanda Rodriguez

So many things went wrong during our stay, it’s hard to know where to begin. To start, the balcony door had no proper seal, and they added a makeshift locking system that was clearly not original. As a result, my partner got locked out on the balcony for over an hour and a half. I desperately asked for help at four different places—the main lobby, the building lobby, concierge over the phone, and another staff member—and no one ever came. We requested beach towels more than four times and never received any. We had just two towels total for a seven-night stay—completely unacceptable for a resort. They offered a so-called “complimentary” breakfast, but it required a cash deposit that they claimed was “100% refundable.” Every time I tried to get my deposit back, they gave a different excuse. They made the refund process so difficult and frustrating that it felt deliberately dishonest. Management was absolutely awful. Not only did they fail to solve a single issue, but they treated both me and the rest of our group with indifference and, at times, outright disrespect. There was no sense of accountability or willingness to help. The rooms are extremely outdated and poorly maintained. The shower handle would literally fall off every time I tried to use it, among many other constant issues that made the stay feel frustrating and neglected. The “all-inclusive” offering is a complete scam. Food options were extremely limited, and every meal had over a 40-minute wait. Most of the better food and services required additional upgrades or weren’t even available. It’s no coincidence that this hotel has so many bad reviews—people aren’t exaggerating. Everything about this place screams poor management, lack of care, and false advertising. Do yourself a favor: spend a little more and stay somewhere else. At Grand Oasis, all you’ll be paying for is bad service, run-down facilities, and endless disappointments.

Drew Ainsworth

This hotel is a perfect example of you get what you pay for. My friends and I were a little nervous day one but ended up having a great time. There are beds available for rent at the beach club with private pools with an ocean side view. Those do require you pay for “bottle service” but it’s very worth it. The staff was kind and we’re definitely motivated by tips, not complaining! I probably wouldn’t want to bring my family here, definitely geared more towards a younger audience. The food was meh but there were plenty of options. One night we did upgrade and had a lovely sushi dinner! I was most worried about having water but they do provide it upon request and it’s available for purchase at the gift shop. If you’re balling on a budget this is a good place to go!

Aubrey Rose

I was incredibly disappointed in our experience at this resort. I was traveling with my sister to celebrate being her cancer free after nearly a dozen surgeries in the last year and a half. We were called the day before we were suppose to leave to tell us they were going to cancel our reservation if we didn’t pay some additional group free, followed by an email including other guests personal information making allegations we were traveling together because we were leaving from the same international airport for the same span of time. Just my town a lone is 18k people. When I called to speak with the manager, she hung up on me. When we checked in, they put my sister and I in a room with a broken toilet and one single bed. We went to let them know that, that room wouldn’t work. We got to the counter and the employee was staring at her phone and told us we needed to go to a different line. They sent us to the concierge. They sent us to another concierge. They said they had no available double beds. They offered a cot but we did not pay all this money for a roll away bed. As for the toilet, that was a must. I have Crohn’s disease and need access to functional facilities. They said they would have maintenance come look. We asked if we could be accommodated for the issues from the start til present and he smiled and said why would they do that. We ended up being stuck in the single bed, sharing with my sister and waking her up every time I had to use the half functional toilet. Oh to forget the mold and cockroaches in the bathroom. One night I say four and another night one more in, again, the bathroom. Not to mention that the room noise travels. The pipes hummed so loudly from the people above us showers and toilet. I got to enjoy listening to the people above us really enjoy themselves. The bed scrapping in the floor. Metal scooting across tie. Not to mention how loud it was all over all hours of the night with people partying. Even though the pool and beach access close extremely early for it being a tourist destination. I can go to a Best Western and the pool be open to 10-11pm. The beverages are extremely diluted. Customers service is very poor all around. They don’t explain well that the “all inclusive” has a lot of excluded things from it. The different wrist bands for where you were allowed and not allowed to go without paying extra money. Minimal options included for food. It was bland and gross to be honest. We ended up having to outsource most of our meals because after our excursions everything would be closed or require reservations. When I tried to make reservations they wouldn’t have any available. They never disclosed that one night they would be cutting off access to alcoholic beverages for their voting day. We talked with several other guests from the United States that we met in our time there that was experiencing similar stories of their time. We were going to Mexico for mental recovery and to enjoy ourselves but it was a literal nightmare. We will NEVER be back to this resort.

Loveleen Kaur

Worse place to stay. It’s actually not all inclusive it’s a trap. It might be the cheapest deal online but then you go in there you need to pay for restaurants. Only 7 were free from which two were buffet and others were next to pool for snacks. There is one steak house and you need to reserve 48 hours in advance. Mexican restaurant the wait is two to three hours. Even for buffet there were long lines. There are no 20 restaurants in all inclusive. The ocean view is also not good. There is no room service. The toilets are broken. When you complain with staff they are deaf. Seems like they have heard these complaints million times and can’t help it. Beach was not that great too.. there was a lot of sea weed which hotel does not maintain. I have stayed in all inclusive and seen enough space for beaches. They were charging money for cabanas. So for everything you need to pay on top of your reservation. We were group of 9 adults and 3 children did not enjoy our stay. Pools smells like gutter

Nathalie Martinuzzi

This is my review at the Grand Oasis Cancun for week of April 20 to todays date. First day: We got the room, my room was acceptable. 3 large Towels & 3 face towels- good bed the fridge was stack up. Coffee,Water beers coke and Diet Coke. The resort is big and easy to get lost. Second day I do like the food but some doesn’t. My room, they make your bed only.. no face cloths 2 towels. They don’t clean the same on the floor and don’t clean the washroom bath. No coffee no water- pop or beers. You have to go see them to get water. Third &4 day: Samething no water no towel no cleaning the room. They come cleaning well making your bed at 5:30pm!! We could go out for dinner early as per we did not have towels. Sand everywhere in the room . I was told by the staff they don’t have enough towels. At the pool They don’t have enough lounge chair for everyone. You cannot swim at the beach. The wave are way to strong and beach are dirty. The night show: 95% of this resorts is Spanish people. As per saying all the show are Spanish and we have no clue what the host are saying … so you are left out. No activity around the pool only aerobic in the pool around 11:30 am it is the same aerobics everyday.. the pool that you can view the ocean is for club member only. The restaurant at night for a decent meal you have to pay and required dress up but not for the 95% Spanish. We reserve and pay for a steak dinner, we dress up nice light music until the 95% shows up in flip flop short on their phone with crank loud to watch video. We had to request a new table it was so disrespectful. This is my 5 time coming to Mexico and this resort is the worst resort I ever stay. I do not recommend at all. I can write all night for all the thing happen-short staff - but we have few more days to go.