Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive

Maddie Sublette

Upon arrival, they helped us with our bags and gave us a welcome drink. Check in was easy, and they were all very friendly and welcoming. We were hungry from the travel and ate at the buffet first, it was mediocre. Went to the buffet several times during the stay, as the speciality restaurants are only open during the evening. Seems like every time we ate there, we got a smoky scent on our clothes due to lack of ventilation. We stayed on the first floor by the street and could hear everything, you’re going to want to bring ear plugs. The only quiet night was a Saturday. I’m not sure if it’s a Mexico thing, or outdated resort- but there’s no exhaust fan in the bathroom, so the room could never ventilate properly. Gym rat approved fitness center - everything you need to get a decent work out in. But again, little ventilation. Their stair master was also out of service. We split the massage and the hydrotherapy on different days, which worked out better. There was just a cockroach in the steam room. The coffee bar was amazing to have. I worried about food poisoning between the raw sushi bar and Mexican restaurant, but made it out okay. The drinks were either watered down or very weak, I’m very small and couldn’t feel them which is atypical. The pool was cold, not a lot of people used it. If they invested in heating it during the winter months, that would be nice. The beach is a disappointment. Very stinky and unappealing and seeps into the resort. Felt very safe here, police patrol the area non-stop. Overall, I’d stay here again if the deal looked right - but not worth $500+ per night. And I wouldn’t stay on the first floor again.

Claire Le Lait

We came here between Christmas and new years for a quick beach getaway. Their beach has basically disappeared because of climate change. There is a little rocky beach on the side, too shallow and rocky for swimming. Staff was lovely and the foam parties were fun. Top shelf drinks and food and pool/beach cabanas cost extra. We read a lot of other reviews before choosing this place and are not sure why anyone said the beach was “great” but the pool is nice if you are pool people instead of beach people. Restaurants were good,nothing spectacular though. Fine for a few days away but there are definitely better options for beaches.

Emily Hynes

Spent 1 night all inclusive as my husband and I live in Playa and thought it would be a nice break for us. The place is very clean, well kept and has a lot to offer from the coffee bar, sushi bar and lovely restaurants. The pool atmosphere is great however seating was limited as people put their belongings on the chairs first go in the morning so if you don't get there before 10am, you aren't getting a spot by the pool. The food was excellent as were the drinks. The only downfall was the lack of space in the night time to have any type of activities or shows. They just put you in the lobby and sometimes have live music but there is nowhere to sit and the lobby is so small. For a resort that size they need to invest in night time entertainment area. It should also be noted the beach is non existent in this area. It all eroded and there is beach rocks along the water so it's not good for swimming at all. They do have beach chairs and a bar on the beach but you cannot swim.

Jakoby Mallory

I just stayed at the Wyndham Alltra Playa del Carmen, and while there are some positives, the “all-inclusive” experience is somewhat misleading. Certain drinks at the bar—such as Patrón and Red Bull—come with an extra charge, which wasn’t clearly communicated upfront. The pool closes early, limiting evening use. Room service food itself is free, but there’s a mandatory $10 USD delivery fee with no option for guest pickup, so it’s not truly free. The buffet also doesn’t allow guests to take food back to their rooms—you’re required to eat on site. The resort does offer beach access, but it is not private, so you’ll likely encounter vendors and members of the public. The beach chairs are not as sturdy or well-maintained as the chairs by the main pool. Additionally, for the size of the hotel, there are not enough pool chairs, meaning you’ll need to arrive early to secure dedicated seating by the main pool. The hotel is open-air and not fully enclosed, which led to encounters with bats and raccoons in the hallways—something guests should be aware of. On a positive note, the bathroom and shower are very spacious, which was a nice touch; however, the shower water pressure was below average. The location is excellent, being right near shopping, lounges, and nightlife. While the hotel itself didn’t offer many activities, the surrounding area more than made up for it. Another highlight was the food—everything I tried across the restaurants was delicious, and I genuinely enjoyed the dining experience. Overall, the staff has been polite and the location and food are strong positives, but clearer transparency around fees, policies, and amenities would significantly improve the guest experience.

Vicki Robinson

We enjoyed our stay overall. The facilities were very nice and the staff were WONDERFUL. The restaurants were all very good and there was enough variety that we didn’t get bored over the 3 nights we were here. The cons: They do have beach access but it isn’t the nicest and there are no umbrellas. The jacuzzi also closes at 5, meaning you can only use it during the hottest hours of the day which makes no sense. The biggest issue and the reason I will probably not return is the AC in the rooms. It will only let you set it down to 23 C (74 F). I would consider returning if they fixed this but my room was very uncomfortable the whole time and it impacted my sleep.