Grand Oasis Palm

Kyle Kinnunen

We stayed at the Grand Oasis Palm as a group of nine (two families of four plus a single), and while a couple of staff members at the sister resort were fantastic, the overall experience at this resort was disappointing. Rooms & Reservation Issues Rooms were extremely small and nothing like the photos online. Out of our three rooms, one never had hot water. When we asked about upgrading—fully willing to pay the difference—we were told it wasn’t possible because we hadn’t originally booked two separate reservations. There was also very limited seating around the pool, and no covered indoor area with tables/chairs to relax in, which was a problem during the first rainy days. Food, Drinks & Service Lines for food and drinks took far too long, and the drinks were wildly inconsistent from bar to bar. One night in the sports bar, the bartender took only half of our group’s order and then simply moved on mid-order. As English-speaking guests, we often felt overlooked compared to Spanish-speaking guests. The sports-bar arcade was mostly non-functional, with many games turned off or broken. Beach & Grounds One day someone pooped in the ocean, and it floated near the shore. Also, buses physically cannot fit onto the property, so drop-off and pickup happen on the street, not at the entrance, which isn’t ideal when arriving with luggage or kids. Positives Adult-sized towels were a nice touch, and at the sister resort Sens, Adrian at the bar and Hervin on the beach were absolutely outstanding—genuine highlights of our trip. Overall Too many issues to recommend. While the staff at the Sens property were amazing, the Grand Oasis Palm needs major improvements in room quality, service consistency, and basic guest comfort.

Andrea Bortnik

I don't know if the Grand Oasis Palm had changed management or not, but the quality of the facilities, the # of staff, the % of operation in the restaurants and the food quality is awful. It has gone down significantly compared to when I was there years ago. For example, 2 times today when I went to the towel station to get towels, they ran out and said it will take 10 minutes to wash. The food at the buffet lines were unappetizing with 2 to 3 star restaurant quality and we had to wait 30-40 minutes outside for the Hacienda buffet line only to eat gummy pasta, diluted cheese liquid, and stale chicken nuggets. In our room, there is mold/mildew in the shower, the shower fixture are rusted, the drain was clogged and drain plate was not secured. We paid $299 per night for this hotel and it is completely NOT worth it. In our room, even though the window is closed, wind is seeping through the old window panels and making a loud howling sound. We called the operator and they sent a worker up who tore up little pieces of towel and stuffed it into the gaps in this old window frame. When we ordered strawberry daiquiri at the bar today, there were 15 people ahead of us and 1 guy tending the bar. We went to the pizza place for lunch, we waited 25 minutes in line, and another 40 minutes for the pizza to come out because only 1 oven was in operation, the staff were angry, the hostess was cold and I believe the workers are in a bad mood and providing horrible service because they are understaffed. We feel like we got scammed because the online reviews and images looked like a 4-5 star hotel whereas our experience is like a 2-3 star hotel especially when we are paying almost $300/night in Mexico during the off season in November. We highly do NOT recommend this hotel and are extremely disappointed with our stay. In the kid zone, they have a tall water slide but we were told that it is only open 10 minutes daily and only available to kids that sign up for the kids drop off program. We asked about the free kayaks and other items we read about and they said that it used to be available but no longer available anymore. It seems like management changed. Things just don't add up. How can a hotel charge so much money for such a run down experience? This is our second night here and from 9pm to midnight, they've concerts blasting outdoors and this is a family resort. How odd. We are still here. Can someone contact us to improve our experience?

Ivy R

Spent 5 days and I wish I never did. We came with a party of 7 and could not get any accommodations for any restaurant to sit together. The food was mediocre at best and when I say that I am being kind. The staff was so rude unless you tipped them but they didnt give us a reason to tip them. The only people that were nice were the ladies and gentleman at check in. The bartender Alfonso and one more at the sports bar. I have been to several all inclusive resorts and this is by far the worst one. The rooms were ok I had a nice size room with a balcony. I had no hot water in the shower but I never asked them to fix it so I can’t say if they would have. The hotel itself needs work the elevators were taking turns breaking down. The hallways sports bar and elevator were ridiculously HOT. None of the restaurants offered bottled water and i definitely suffered from it. I was sick for 3days living off Imodium and pepto. If you want to stay up past 10pm good luck only 2 bars are open and the drinks were terrible. I can just go on and on about this place. Don’t waste your money.

Monika Maria E

My family of 5 booked a family suite for a weeks long vacation. We are still here and extremely disappointed in our room, food and service. The other reviews must be paid because I can’t imagine giving this more than 1-2 star.our suites bathroom has mold in it. The drain cover is not installed properly and to top it off, our toilet clogged this morning, it overflowed , I reported it almost 3 hours ago and still no one has come to fix it. I have 3 young children and that is a serious hygienic heath issue. The towel hut never has towels. The buffet is pathetic. Severely disappointed for the amount of money I paid and how false the pictures are of this place and service

Felicia Juman

I stayed at Oasis Palm in Cancun on November 1st-6th 2025 and had a terrible experience. During my stay $1000 went missing from my wallet inside my hotel room. I reported it and the hotel manager said they would ‘investigate’ it. Nothing came out of it, No resolution no compensation whatsoever! Very disappointing for a resort that’s reputable. They even went as far as saying there might be a possibility that my 5 year old,7year old and my husband may have accessed my wallet without knowledge……INSANE since we were all together all the time celebrating our anniversary! I strongly advise anyone considering this resort to think twice and take extra precautions with your belongings-or better yet - choose another hotel entirely. The lack of accountability and transparency from hotel management is shocking truly. In addition….rooms needed updating, the bathrooms had a weird smell my kids refused to shower in it ,getting a reservation for restaurants were impossible with a group. Some of the employees were extremely rude!