Grand Oasis Palm

Юлия Дорошенко

The positive parts: the beach was beautiful, there were kids’ areas, the rooms were more or less comfortable, and the evening shows were really nice — that was probably the best part of our stay. However, this is supposed to be a 4-star hotel, but with this level of service it honestly feels more like 2 stars. The food was very repetitive every day and often cold. In the mornings, no one made coffee or tea for you — you had to stand in long lines yourself. We were never able to visit the restaurants that required reservations because their online booking system didn’t work properly. It always showed available times, but it was impossible to actually book anything. The weather wasn’t great, so most people stayed inside eating, which caused huge lines — about 30 minutes just to enter a restaurant. When you finally got in, sometimes the tables weren’t ready, and other times staff simply ignored you when you needed something. The waiters were clearly overwhelmed — there were far too few of them for the number of guests. During the last days of our stay, my child got sick, and I urgently needed water for drinking and making tea. Water was not delivered to our room. At the coffee station, the staff looked very unhappy because there were long lines there too. My husband waited 30 minutes just to get tea, and they told him there was no water. At that point I was extremely upset — he had to go to a store to buy water because the hotel couldn’t provide it. My recommendation to this hotel: either hire more staff so your guests feel comfortable and leave good reviews, or stop overbooking the hotel. Even outside, there was nowhere to sit.

Sebastián Bobadilla de Mestral

I stayed at this hotel for five days in December, and I really enjoyed it. It had free snacks like hot dogs, hamburgers, and fries, and an arcade with ice cream, TVs, and arcade games. The hotel is very nice. My only advice is that if you want stronger waves or warmer water, I recommend going to Playa de Delfines.It's absolutely beautiful, and the sea there is fantastic. I'd give this hotel an eight out of ten. The prices are very reasonable for the area, and the staff is excellent. What's also great is that it has restaurants in the hotel where everything is included in the price .I left very satisfied with my experience.

Shideh Bahmanyar

Oh my gosh, avoid this place at all costs. It was dirty, noisy, drunk people throwing up next to us and getting into fights! Our room smelled! It was so bad that we left and went to another place and ate the cost!! Cost us 640.00 of cancelled fees but we just couldn’t stay! The drink we got on the beach made my stomach feel really bad. The burger tasted funky. The pools were full of dead leaves. I had read the reviews before going but no one warned us of this so hope this saves you from what we endured for one night there. The service people are nice but not really helpful and they charged us for the environmental tax and did not refund when we checked out early. Definitely do not recommend.

Ancy Johnson

We stayed at the Grand Oasis Palm from Wednesday to Saturday, and unfortunately the experience fell far short of expectations. From the outside, the resort looks impressive and gives the impression of something grand, but once inside it quickly feels old, dated, and in need of a serious renovation. The food was below average overall. The buffet offered very limited variety, with no noticeable changes to the menu during our stay. Given how busy the resort was, buffet lines were consistently long, and getting reservations at any of the restaurants was nearly impossible unless you booked two to three days in advance. Service was another major disappointment. The waitstaff seemed disengaged and uninterested, with very little attentiveness. At the bars, there always seemed to be an issue—missing ingredients, unavailable alcohol, or broken equipment like blenders—which made even getting a simple drink frustrating. We attempted to upgrade our room based on the photos provided, expecting a family suite. Instead, we were given two connected rooms with a cot placed in the second room, which was not what was advertised or implied. Amenities throughout the resort were subpar, and important details were often withheld until the last minute. One example was when we booked a massage and planned to drop our kids off at the Kids Club. We were told one time, arrived accordingly, and then were made to wait another 15 minutes before being allowed in. At that point, we were also told—without prior notice—that charges could not be applied to the room and that payment had to be made in cash. Seating around the resort was extremely limited. Multiple guests mentioned waking up as early as 4–5 AM just to secure chairs for later in the day, which speaks volumes about how overcrowded the property is during peak season. Overall, the experience was disappointing. Between the outdated facilities, poor food quality, lack of organization, and inattentive service, this is not a resort we would return to or recommend.

Xua Moua

Grand Oasis Palm Resort was, unfortunately, one of the worst resorts we’ve ever stayed at. We’ve been to Mexico a handful of times and never had any issues, but this one left all us a bitter taste in our mouth. We were done with this vacation after acouple nights in. And all so happy to be back home in the cold. From the moment we arrived at around midnight everything went downhill. The first receptionist told my mother that her room wasn’t ready yet, but that it would be in the same building as us, just on a different floor. We were all given blue bracelets, and then she told my mom to go to a different lobby to check in. This made absolutely no sense especially at midnight, when rooms should already be cleaned and prepared, and when the rest of us had just been checked in without issue. When we went to the other lobby, the receptionist there was completely confused as to why my mother had been sent over. After checking the system, they told us that her room had actually been ready the entire time, and that the first receptionist had simply given her the wrong color bracelet. At that point, we asked the second receptionist to double-check our information as well thankfully we did. It turns out the first receptionist had given us a room number that doesn’t even exist. We came as a group of 11, and getting restaurant reservations was impossible. Reservations had to be made through an app, and every single day, all of us tried booking the moment they opened only to be rejected every time. Reservations were supposedly available 24–48 hours in advance at 8:00 a.m., and we literally watched the clock go from 7:59 to 8:00 just to get denied again. Extremely disappointing and frustrating. The buffet food was the exact same every day, and the pictures are completely deceiving. There were long lineups everywhere, even when there were empty tables. To top it off, during our entire 7-day stay, we were never served once. Oh, and to top it all off, the water in our rooms smelled like death. Absolutely unacceptable.