Grand Oasis Palm

Kyle Kinnunen

We stayed at the Grand Oasis Palm as a group of nine (two families of four plus a single), and while a couple of staff members at the sister resort were fantastic, the overall experience at this resort was disappointing. Rooms & Reservation Issues Rooms were extremely small and nothing like the photos online. Out of our three rooms, one never had hot water. When we asked about upgrading—fully willing to pay the difference—we were told it wasn’t possible because we hadn’t originally booked two separate reservations. There was also very limited seating around the pool, and no covered indoor area with tables/chairs to relax in, which was a problem during the first rainy days. Food, Drinks & Service Lines for food and drinks took far too long, and the drinks were wildly inconsistent from bar to bar. One night in the sports bar, the bartender took only half of our group’s order and then simply moved on mid-order. As English-speaking guests, we often felt overlooked compared to Spanish-speaking guests. The sports-bar arcade was mostly non-functional, with many games turned off or broken. Beach & Grounds One day someone pooped in the ocean, and it floated near the shore. Also, buses physically cannot fit onto the property, so drop-off and pickup happen on the street, not at the entrance, which isn’t ideal when arriving with luggage or kids. Positives Adult-sized towels were a nice touch, and at the sister resort Sens, Adrian at the bar and Hervin on the beach were absolutely outstanding—genuine highlights of our trip. Overall Too many issues to recommend. While the staff at the Sens property were amazing, the Grand Oasis Palm needs major improvements in room quality, service consistency, and basic guest comfort.

Sunny Lee-Gordon

As many reviewers have mentioned… it’s all true. To be honest, this feels more like a 2-star hotel. Food: Not great. Long lineups, the reservation app is frustrating and always full. We’re in Cancun and still haven’t had a decent taco, burrito, or quesadilla. Not many dining options at all.. other than buffet and a few restaurants, you will need to pay around $30 USD but the food is not good… Drinks: Probably the best part!! truly all-inclusive and consistently available. However, in some restaurant, a tall can of beer like Sapporo is $15 USD. Wifi: Free and not bad at all Rooms: Outdated. The TV has no Netflix or streaming options, and the picture quality has visible lines, almost like it was recorded on another device. The tap water has a noticeable smell. However, the hot water and AC both worked well. My shower kept going hot–cold every 5 seconds Housekeeping: We had 5 rooms, and some had good housekeeping while others didn’t. One of our rooms had poop all over the place when we came back from lunch… housekeeping did come and clean it, but they were laughing, which felt really unprofessional and uncomfortable. Pools: Pretty nice. Beach: Not bad! shallow, sandy, and enjoyable. Entertainment/Noise: And yes, as others have mentioned, some nights the shows went on past 11pm. very loud and definitely not ideal if you have kids trying to sleep. Pirate Ship Excursion: It was good at first, but the whole experience lasted almost 4 hours .. extremely long and honestly a bit boring by the end. The food was only okay, especially considering we paid about $90 USD for the steak dinner for two, plus a $20 USD docking fee per person for the evening cruise. Overall: If I arrived expecting a 2-star resort, I’d probably rate it 5 stars. But as a hotel marketed as 4 stars, it doesn’t meet that standard. Also, this trip was not cheap at all… costly somewhat. Tip: At the beach, tip a server or waitress !! they’ll take great care of you and you won’t have to get up much, haha.

Anthony Moy

I stayed at this resort from November 21–27 to celebrate my birthday with my wife and kids. Unfortunately, the experience fell short of expectations. There wasn’t a warm or welcoming feeling upon arrival, and the check-in process was slow and unorganized. We waited a long time for our luggage, which prevented us from enjoying the pool and ocean on our first afternoon. Communication was also difficult, as many staff members spoke very limited English, so if you don’t speak much Spanish, you may run into challenges. The elevators are very small, so keep that in mind if you’re traveling with strollers—it can get tight quickly. The beaches were disappointing. Each morning, there was leftover trash from the night before—cigarette butts, plastic cups, beer bottles—and the area didn’t seem to be cleaned or refreshed. The beach and pool chairs also appeared to be left exactly where guests had moved them the previous day. The pools were quite cold, which made it uncomfortable to swim, especially for younger kids; even my two-year-old kept saying the water was too cold. Staffing also seemed to be an ongoing issue. Bars and coffee shops were consistently understaffed, resulting in long lines—not something you want to deal with while on vacation. The food was another major disappointment. The food halls offered very limited quality, and we struggled to find meals we enjoyed. For breakfast, we ended up paying extra to eat at a separate restaurant—one we technically didn’t have access to—just to start our mornings with a decent meal. I’ve stayed at many all-inclusive resorts throughout the Caribbean and several others in Cancun and Playa del Carmen, and this was by far the most underwhelming experience. While a few of the specialty restaurants served meals we did enjoy, there were still long lines for lunch and dinner at most places. Overall, I would not recommend this resort, particularly for families with young children. Do yourself a favor and consider other options.

Andrea Bortnik

I don't know if the Grand Oasis Palm had changed management or not, but the quality of the facilities, the # of staff, the % of operation in the restaurants and the food quality is awful. It has gone down significantly compared to when I was there years ago. For example, 2 times today when I went to the towel station to get towels, they ran out and said it will take 10 minutes to wash. The food at the buffet lines were unappetizing with 2 to 3 star restaurant quality and we had to wait 30-40 minutes outside for the Hacienda buffet line only to eat gummy pasta, diluted cheese liquid, and stale chicken nuggets. In our room, there is mold/mildew in the shower, the shower fixture are rusted, the drain was clogged and drain plate was not secured. We paid $299 per night for this hotel and it is completely NOT worth it. In our room, even though the window is closed, wind is seeping through the old window panels and making a loud howling sound. We called the operator and they sent a worker up who tore up little pieces of towel and stuffed it into the gaps in this old window frame. When we ordered strawberry daiquiri at the bar today, there were 15 people ahead of us and 1 guy tending the bar. We went to the pizza place for lunch, we waited 25 minutes in line, and another 40 minutes for the pizza to come out because only 1 oven was in operation, the staff were angry, the hostess was cold and I believe the workers are in a bad mood and providing horrible service because they are understaffed. We feel like we got scammed because the online reviews and images looked like a 4-5 star hotel whereas our experience is like a 2-3 star hotel especially when we are paying almost $300/night in Mexico during the off season in November. We highly do NOT recommend this hotel and are extremely disappointed with our stay. In the kid zone, they have a tall water slide but we were told that it is only open 10 minutes daily and only available to kids that sign up for the kids drop off program. We asked about the free kayaks and other items we read about and they said that it used to be available but no longer available anymore. It seems like management changed. Things just don't add up. How can a hotel charge so much money for such a run down experience? This is our second night here and from 9pm to midnight, they've concerts blasting outdoors and this is a family resort. How odd. We are still here. Can someone contact us to improve our experience?

Ivy R

Spent 5 days and I wish I never did. We came with a party of 7 and could not get any accommodations for any restaurant to sit together. The food was mediocre at best and when I say that I am being kind. The staff was so rude unless you tipped them but they didnt give us a reason to tip them. The only people that were nice were the ladies and gentleman at check in. The bartender Alfonso and one more at the sports bar. I have been to several all inclusive resorts and this is by far the worst one. The rooms were ok I had a nice size room with a balcony. I had no hot water in the shower but I never asked them to fix it so I can’t say if they would have. The hotel itself needs work the elevators were taking turns breaking down. The hallways sports bar and elevator were ridiculously HOT. None of the restaurants offered bottled water and i definitely suffered from it. I was sick for 3days living off Imodium and pepto. If you want to stay up past 10pm good luck only 2 bars are open and the drinks were terrible. I can just go on and on about this place. Don’t waste your money.