Grand Oasis Palm

Tyrone

This has been my 5th time in mexico and of all the times I've visited this beautiful country, this was by far the worst resort I've been to by far. I feel as though they are drastically understaffed and mismanaged, resulting in extremely poor service for guests. During my week long stay, it quickly became very clear that there is an absurd wait time for everything. When at the beach, they only had one server distributing drinks, easily creating 30+ minutes wait times to acquire drinks. There was also a lack of foldable chairs for the guests and the shore is not swept. Back to wait times, it is drastically worse when attending the buffets. Wait times easily exceed an hour. When you are finally seated, more often than not, you are not provided any form of service. The dumbest thing my group and I noticed is that despite the numerous amounts of people that wait in line, a good quarter of the tables would remain vacant. These tables were not for special reservations or anything along those lines, so when people were waiting in line, these seats could easily be filled. On the topic of restaurants, attempting to book reservations is next to impossible. You are required to use their app to book reservations, which opens at 8am. At exactly 8am, my group and I were unable to book reservations. Youre able to book a reservation two days in advanced, but numerous guests at the resort, as well as the group I traveled with were unable to make reservations for the most part. This would result in limited options as far as where you can eat. If you are staying at the grand oasis palm, you have an option of two a la carte restaurants to choose from, IF youre able to reserve it. There are several a la cartes to choose from if youre staying at the grand oasis palm, BUT you have to pay for it. If you are staying at the Sens, you have more variety, but it is still a challenge to make a reservation. There are so many other resorts to choose from. This is not the place to go unless youre a fan of poor service and long wait times

Xua Moua

Grand Oasis Palm Resort was, unfortunately, one of the worst resorts we’ve ever stayed at. We’ve been to Mexico a handful of times and never had any issues, but this one left all us a bitter taste in our mouth. We were done with this vacation after acouple nights in. And all so happy to be back home in the cold. From the moment we arrived at around midnight everything went downhill. The first receptionist told my mother that her room wasn’t ready yet, but that it would be in the same building as us, just on a different floor. We were all given blue bracelets, and then she told my mom to go to a different lobby to check in. This made absolutely no sense especially at midnight, when rooms should already be cleaned and prepared, and when the rest of us had just been checked in without issue. When we went to the other lobby, the receptionist there was completely confused as to why my mother had been sent over. After checking the system, they told us that her room had actually been ready the entire time, and that the first receptionist had simply given her the wrong color bracelet. At that point, we asked the second receptionist to double-check our information as well thankfully we did. It turns out the first receptionist had given us a room number that doesn’t even exist. We came as a group of 11, and getting restaurant reservations was impossible. Reservations had to be made through an app, and every single day, all of us tried booking the moment they opened only to be rejected every time. Reservations were supposedly available 24–48 hours in advance at 8:00 a.m., and we literally watched the clock go from 7:59 to 8:00 just to get denied again. Extremely disappointing and frustrating. The buffet food was the exact same every day, and the pictures are completely deceiving. There were long lineups everywhere, even when there were empty tables. To top it off, during our entire 7-day stay, we were never served once. Oh, and to top it all off, the water in our rooms smelled like death. Absolutely unacceptable.

Ashley Gnika

DONT DO IT!!! I read the reviews before we came so I thought I was prepared. When people say there is a line for everything they’re not even kidding! Even the bathrooms always had a line. There’s nowhere near enough loungers for the people in the hotel. The girl at the coffee shops makes iced coffees with no espresso. Don’t waste your time standing in that line for some blended milk With whipped cream. The bartender that works the sports bar is just plain rude. He likes to make people form a line while he is rearranging his Coca-Cola and chitchatting with other waiters. All while you’re standing 3 feet in front of his face and he doesn’t even acknowledge you . Why not just throw out a few drinks before you do that? Then the bartender out by the pool wants everyone to form a line a certain way. We sat down at the bar and once the line of dissipated, I asked for drinks, but he insisted that we get up from the bar and come over to the other side for him to make us our drinks. So you can’t sit at a bar and receive a drink. We tried to go to breakfast at 9:00 and both restaurants had a long wait. When we finally got in the buffet consisted of things like cold pancakes and crêpes with a topping station that had been wiped out long ago. Most of the food was out, mind you it’s 930 and the buffet goes till 1130. If you wanted an omelette or eggs, you had to wait in a 30 minute line. The hamburgers by the pool are like gray rubber, and the hotdogs are so soggy almost like pâté. The pizza restaurant by the pool makes pizzas that are undercooked So don’t waste your time with that. The rooms have no balconies, just big sliding windows with no screens. Probably why they are all damp and smelly. And then the kids club I never figured it out. They show these blue water slides on their website so I took the kids there to use those. The lady told me that they were closed. There were two gentlemen working on the slides and once they got them running and they told my kids they could use them. Then the kids club lady came out and told me they couldn’t use them and if they continued to use them, we were going to get kicked off the resort. She said they opened at 12. So we came back at 12 and then she told me I had to leave the kids there alone and order for them to use the slides. I told her I wasn’t comfortable with that and she eventually acquiesced to let me stay. There were about six kids using the slides with two of the kids club people supervising. My kids used the slides with them for about 10 minutes and then they announced they were closed. Apparently these blue slides are only open from 12 to 1230 every day, And not for family, fun, only for the kids alone. So don’t look at all the slides and waterpark part of the kids park and think that that’s where you’re gonna be having any family fun. Food: Nasty and inedible Drinks: (If you can get one) 💯 Watered down and they use the most Artificial tasting mixers. Bartenders: only 3 Bartenders for the entire resort all day long. The guy by the kids pool was very nice. But the main pool bartender and the sports bar bartender were unbelievably rude. Bartending and working with people is clearly not their calling. Bottom line: Please save your money and book elsewhere!! Don’t ruin your hard earned holiday!!!

sanaZ hoss

Absolutely horrible, the place is over crowded, poorly managed and completely dated. Staff are exhausted and cranky. Good forbid if you change your mind. (Regardless of how much tip you paid you can't see a smile). We call three times for maintenance of blocked bathroom sink and no one showed up. The reception area is so slippery when wet I fall twice getting pass and saw other people having the same experience. Like seriously how many accidents should happen untill someone fix it. 5 Restaurant ls was included in our package but the food was terrible (the food was from the day before, dirty areas and not enough labels). You can hardly make booking for a so called good restaurants and when you get there, they rush you to finish and leave (and again cold, terrible quality food). We have been to two other hotels in Cancun and this one is just a pure regret. Not sure how they are staying open with so many complaints.

Sebastián Bobadilla de Mestral

I stayed at this hotel for five days in December, and I really enjoyed it. It had free snacks like hot dogs, hamburgers, and fries, and an arcade with ice cream, TVs, and arcade games. The hotel is very nice. My only advice is that if you want stronger waves or warmer water, I recommend going to Playa de Delfines.It's absolutely beautiful, and the sea there is fantastic. I'd give this hotel an eight out of ten. The prices are very reasonable for the area, and the staff is excellent. What's also great is that it has restaurants in the hotel where everything is included in the price .I left very satisfied with my experience.