Grand Oasis Palm

Rebekah Lilly

10/10 absolutely amazing The customer service is incredible. Every little thing we needed was taken care of. The rooms were very clean and very nice. Again I cannot rave about the service enough. They were kind and helpful The hair dryer in our room went on the fritz, I mentioned it to the front desk and it was replaced within minutes. The food is amazing, the views are amazing. Every day there is very cool entertainment at the pool. From acrobatics to live music Could not have had a better experience We are very happy to have picked this place for our honeymoon

Lacey D. Coker

This is a great place to go if you don't mind staying up late. Their food was good. The reservation process for special restaurants was ridiculous. It could only be made through the app and the app would not work. Nonetheless the regular food was great. If you're old and like to go to sleep early do not go to this place. They play extremely loud music and have a party from 10:00 p.m. until 11:45 every night and you won't sleep in no room in this hotel. Unless of course you can sleep through anything. Other than that it was a very friendly staff you just need to know what you're getting into

Melina Corlay

HORRIBLE HOTEL! DON’T STAY! August 2025 If I could give a negative rating, I would — but since there’s no option for that, 1 star will have to do, though it’s more than they deserve. First of all, there is no AC in the hotel. With the heat and humidity, it was miserable just standing at the reception. We visited in August, and it was overcrowded everywhere — but I believe it’s like this from June to August. The restaurants were terrible. The food was awful, and there were flies everywhere, which made it hard for me to eat anything. The rooms were old, dirty, and had a strange smell. The elevators? They didn’t work half the time. We stayed on the 6th floor, and there were times we had to take the stairs. Even when they worked, there was no AC inside, so when it was crowded, it was unbearable. And the worst part — I came back to my room to put my toddler down for a nap and there was NO WATER. I’ve never been to a hotel where the water just stops working. I was shocked and furious. We based our trip on good reviews, but honestly, I have no idea how anyone could recommend this place. Trust me, the pictures on many websites are completely outdated. This place feels more like a cheap motel than a hotel.

Sara Beydoun

Extremely Disappointed – Will Not Return I was hoping to leave a good review for this resort, but our experience at the Grand Oasis Palm was so disappointing that I feel compelled to share. From the moment we arrived, the service was far below expectations. The staff was consistently rude, unhelpful, and made us feel like an inconvenience rather than welcomed guests. The room we were given had a terrible smell that lingered throughout our stay, making it incredibly uncomfortable to relax or sleep. We asked to change rooms, but our concerns were brushed off without any real effort to help. When they finally worked out to find us a better room, we were asked to pay a very high price for it. The restaurants were no better — the service was painfully slow, and the staff seemed indifferent and unfriendly. It took forever to get even the simplest orders, and when the food finally arrived, it was cold and unimpressive. This was supposed to be a relaxing family vacation, but instead it turned into a frustrating experience we couldn’t wait to end. We will definitely not be returning to this resort in the future and will be looking elsewhere for a place that actually values its guests and provides decent service. Do yourself a favor and look for another option — this place is not worth your time or money.

Carlos Pando

This could be a long post but I will try to summarize the hotel impresses the entrance with excellent architecture and beautiful spaces already inside it is different the first thing only the experience is salvageable by its employees all very friendly professionals and friendly with a smile always and willing to help. I think the problem is how the hotel is run. First the air conditioning system is totally a disaster does not work except the Buffet there is no place in the hotel that has an acceptable climate does not exist and the climate in the room is passable to sleep but without liking to sleep at 18c forget it the air does not reach 21 degrees. There is no place to lie in the sun around the pool, no sun loungers or tables. If you are in the children's area and want to be nearby you have two options: either bathe or sit on the floor. The variety of food near the pool doesn't exist if you want to stay outside and don't use the buffet; you can only eat hot dogs, burgers and fries. The 2 bars in the pool that are very small close at 6 and after 9 there is nowhere to eat or have a drink so you only have the option to go to sleep or go out to Cancun. The buffet is small and cannot handle the volume of guests at 90 percent occupancy. Every day I had to line up for breakfast and dinner. On Thursday, July 3, I was awakened by some construction noises in the hallway of the rooms at 8:10 when I called reception confirm that they were remodeling but that they could not do anything to avoid the noise and that they regretted that they woke me up. For me the main problem is that the hotel is not defined between a City hotel or an all-inclusive beach hotel. And it's definitely not a Luxury All Inclusive hotel as Booking.com says I could say a lot more but I think this is enough so that this hotel is not an option to choose from on your holiday to Cancun my modest advice to stay away.