Barcelo Maya Beach

marc debruyne

We have had a wonderful stay at the Barcelo Maya Beach so far. Our rooms are comfortable, cleaned and fridge restocked regularly. The grounds are immaculate. But what stands out is the wonderful service. We have tried several of the different buffets and have always been greeted by smiling staff. The waiters and kitchen staff have gone out of their way to accommodate food intolerances and make us special drinks - such as the delicious fresh fruit smoothies brought to us at breakfast this morning. Thanks to Bianca Lopez and many others who have made our stay so enjoyable.

Lee Barnes

We had a great stay at Barcelo Maya Beach. The room (premium level junior suite) was well positioned but needed a lot of work. Lights hanging off the wall, slow draining shower, lights not working - just not really up to standard. On the other hand the food and service was great. We mostly used the a la carte restaurants except for breakfast, where Celine looked after our every need and was amazing every morning, bringing us coffee and mimosas without ever having to ask. We also ate in the beach hotel buffet a couple of nights. Food just OK but again great service from Alejandra and Alex Santos. The pools, beach and gym were also highlights of the trip. This was our 3rd trip here and we’ll more than likely be back again.

Danny Sibley

Selene Zurita was incredible! Amazing service and she always made sure we were taken care of. She was very friendly with our kids and made us feel very welcome. She even memorized our drinks and had them ready for us after we were seated. She’s the best and I highly recommend!

Venu B

This hotel is clean and proper. It is connected with the barcelo chain with gives you access to the other hotels. Overall experience of this hotel is a 3/5, this is not a 5 or 4 star hotel. Upon check-in there is not much information provided by the front desk, you are directed to guest services. As soon as I finished checking in, I went directly to guest services, and try to book a la carte. I was able to book one restaurant for Saturday night 7:30pm, and everything else was already booked, my second reservation was Monday night at 9:45pm which was the only option. Also we had to bring our luggage to our room which I don't mind, but in 4 or 5 star hotels I been to all over the world, it was always offered/done. The pool and beaches are filled with towels on the chairs. It is really hard to find a place to sit. This is the hotel's fault on not enforcing rules on beach and pool chairs. This old is 80% old people and 20% families. So all the old forks wake up at 6am and go to the beach, and place their towels(some even put locks on the chairs, see picture) on the chairs. Then they go and eat breakfast, and come back and sit on the chairs. Basically "claim" the chair for their entire stay. The service at the pool is long, there is only 2 people working there and there is only 1 bar for the pool and beach. You have to wait 5-10 minutes to get a drink. The buffet has mostly the same food everyday, it is average food. The service was 50/50, some days the waiters came to ask if we wanted something to drink, others days they didn't. Overall I don't think hotel deserves 4 or 5 stars. The staff were nice, the hotel is really clean, and the beach is nice. Those are the only 3 good things. If you are a group of young people or couple, pay the extra and go to an actual 5 star hotel.

R S

I'll stop editing and get to my review 😀 Ok, onto the review .. The grounds and hotel are stunning, hands down beeeeeutiful!!!.💚💚💚💯💯 The medical services were excellent!! As I got very sunburnt even with spf 50, please have stronger I recommend 😀 The coco bongo does happen, and when it does, it's fun to even watch or enjoy joining !! , it's fun the interaction between many countries of people together💚 (even if I'm not the one in there all the time it's fun to watch people dancing and pool parties 😀) wish there was fun like this a couple times a day even. For those that want the pool bar ( i dont drink hardly at all ) but they shut the bars down super early. The bubbles and fountains are shut off at 630 . People are on holiday and let them enjoy themselves, is all . The shows and theater were excellent !!!!! The michael Jackson and Cultural shows were so much fun !!! They have minimal music playing during the day, which i kinda missed as being on holidays it's what we came for , food, drinks, fun, relaxation , entertainment, and excellent service and facilities ! The stores, malls, transportation, and on-site things to see and do are excellent 👍 The prices to purchase things are incredibly overpriced, though. So I didn't buy anything there. Every check-in is supposed to get 4 al a cartes. Booked the day we checked in and could not get any until 9 at night on the second last day we leave. Could only book 3 at bad times. Making people pay for kids things like the watersides on the resort, which just paid 12000 Canadian to come here after tipping very, very well is not a good thing.kids stuff everywhere should just be included as it gives parents also time to kick back and relax while the kids have fun which equals happy kids happy parents 😊 The pillows n beds are so-so too good , some pancakes and some good pillows,lol the towels are like sandpaper, there are zero faceclothes here. The excursions are incredibly overpriced for the experience, unfortunately. The poor dolphins are in small pools, not an attached ocean pool, which was sad to see their limited space. 😔 However and unfortunately, The bartenders are grouchy , none interactive during any point of the stay, and they don't even seem appreciative to receive tips.many times, we recieced the wrong drinks, lol. But... The cleaning/stocking staff & the staff at the dining were excellent and loved seeing them 💚🙏💚💯 The food was ok to good. Very well presented at the buffet, the japan al la cart is a must , I lived off meat cheese and pickles and the odd grilled meat ,red onions in literally every salad and waaay to much of it. lol If you're into deserts , you hit the jackpot! There is an ice cream bar also which had amazing raspberry & coconut ice cream!! The blended drinks like pina colada and strawberry were horrible everywhere, except they make amazing mojito's, espresso martini are a solid 10 😀🤘🤘 We also paid for a king-size room and was put into 2 double beds. There are no real snorkeling areas that aren't super dangerous to be in by getting smashed into the reef at the pier to see fish , however, the stingrays were right in front at the beach! Super cool !!! But be cautious at the pier as there are no calm places with safe snorkeling areas around the pier. It would be awesome to add a grab bar under and beside the pier for people to hang onto and get the full experience of snorkeling on Site there as there are hundreds of fish in the area there ! 😀 On a great note, in front of the main resort has safer beautiful waters to swim and enjoy! Overall the beach is amazing and so is the water.👌💯💯stunning stunning ocean 💯 I accidentally left my wedding ring in our room been trying the front desk, they gave me an email that doesn't work, the website has no contact emails for lost items or guest services help directly to each resort. The main company's email doesn't work either, lol. Please let me know ow how I can reach you by email to see if I can recover my ring, please.