Barcelo Maya Beach

Neil Hodges

Overall a pleasant experience staying at the Maya beach. I was there for a week in early May and the resort was not crowded feeling at all. Service is top notch and staff were always friendly during the week I was there. Overall the food was good. A couple times I came across sour fruit or some tough meat but that was not the norm by any means. Huge pool area with rooms of room to spread out which is nice. There are lots of beach chairs but the beach itself is not the greatest. Lots of seaweed was always all over the beach and parts of it are very rocky too. Just note that this is not the typical beach experience you would expect to have especially if bringing kids along. Lots of great restaurants along with many activities including mini golf, tons of shops, mini golf, bowling, an arcade, many bars, etc. Location is only about an hour from Cancun airport and there are also several really nice cenotes directly across the street to explore

Courtney Ruzycki

Selene Zuirita at Maya Beach buffet was absolutely wonderful! Was attentive, fast and new what we wanted before we even asked! She's absolutely amazing and definitely deserves a raise! I've never met such a wonderful server like her, fantastic! The resort was lovely, unfortunately the beach wasn't as great as we would have liked. We may come back and give it a second chance at a different time of the year.

Venu B

This hotel is clean and proper. It is connected with the barcelo chain with gives you access to the other hotels. Overall experience of this hotel is a 3/5, this is not a 5 or 4 star hotel. Upon check-in there is not much information provided by the front desk, you are directed to guest services. As soon as I finished checking in, I went directly to guest services, and try to book a la carte. I was able to book one restaurant for Saturday night 7:30pm, and everything else was already booked, my second reservation was Monday night at 9:45pm which was the only option. Also we had to bring our luggage to our room which I don't mind, but in 4 or 5 star hotels I been to all over the world, it was always offered/done. The pool and beaches are filled with towels on the chairs. It is really hard to find a place to sit. This is the hotel's fault on not enforcing rules on beach and pool chairs. This old is 80% old people and 20% families. So all the old forks wake up at 6am and go to the beach, and place their towels(some even put locks on the chairs, see picture) on the chairs. Then they go and eat breakfast, and come back and sit on the chairs. Basically "claim" the chair for their entire stay. The service at the pool is long, there is only 2 people working there and there is only 1 bar for the pool and beach. You have to wait 5-10 minutes to get a drink. The buffet has mostly the same food everyday, it is average food. The service was 50/50, some days the waiters came to ask if we wanted something to drink, others days they didn't. Overall I don't think hotel deserves 4 or 5 stars. The staff were nice, the hotel is really clean, and the beach is nice. Those are the only 3 good things. If you are a group of young people or couple, pay the extra and go to an actual 5 star hotel.

R S

I'll stop editing and get to my review 😀 Ok, onto the review .. The grounds and hotel are stunning, hands down beeeeeutiful!!!.💚💚💚💯💯 The medical services were excellent!! As I got very sunburnt even with spf 50, please have stronger I recommend 😀 The coco bongo does happen, and when it does, it's fun to even watch or enjoy joining !! , it's fun the interaction between many countries of people together💚 (even if I'm not the one in there all the time it's fun to watch people dancing and pool parties 😀) wish there was fun like this a couple times a day even. For those that want the pool bar ( i dont drink hardly at all ) but they shut the bars down super early. The bubbles and fountains are shut off at 630 . People are on holiday and let them enjoy themselves, is all . The shows and theater were excellent !!!!! The michael Jackson and Cultural shows were so much fun !!! They have minimal music playing during the day, which i kinda missed as being on holidays it's what we came for , food, drinks, fun, relaxation , entertainment, and excellent service and facilities ! The stores, malls, transportation, and on-site things to see and do are excellent 👍 The prices to purchase things are incredibly overpriced, though. So I didn't buy anything there. Every check-in is supposed to get 4 al a cartes. Booked the day we checked in and could not get any until 9 at night on the second last day we leave. Could only book 3 at bad times. Making people pay for kids things like the watersides on the resort, which just paid 12000 Canadian to come here after tipping very, very well is not a good thing.kids stuff everywhere should just be included as it gives parents also time to kick back and relax while the kids have fun which equals happy kids happy parents 😊 The pillows n beds are so-so too good , some pancakes and some good pillows,lol the towels are like sandpaper, there are zero faceclothes here. The excursions are incredibly overpriced for the experience, unfortunately. The poor dolphins are in small pools, not an attached ocean pool, which was sad to see their limited space. 😔 However and unfortunately, The bartenders are grouchy , none interactive during any point of the stay, and they don't even seem appreciative to receive tips.many times, we recieced the wrong drinks, lol. But... The cleaning/stocking staff & the staff at the dining were excellent and loved seeing them 💚🙏💚💯 The food was ok to good. Very well presented at the buffet, the japan al la cart is a must , I lived off meat cheese and pickles and the odd grilled meat ,red onions in literally every salad and waaay to much of it. lol If you're into deserts , you hit the jackpot! There is an ice cream bar also which had amazing raspberry & coconut ice cream!! The blended drinks like pina colada and strawberry were horrible everywhere, except they make amazing mojito's, espresso martini are a solid 10 😀🤘🤘 We also paid for a king-size room and was put into 2 double beds. There are no real snorkeling areas that aren't super dangerous to be in by getting smashed into the reef at the pier to see fish , however, the stingrays were right in front at the beach! Super cool !!! But be cautious at the pier as there are no calm places with safe snorkeling areas around the pier. It would be awesome to add a grab bar under and beside the pier for people to hang onto and get the full experience of snorkeling on Site there as there are hundreds of fish in the area there ! 😀 On a great note, in front of the main resort has safer beautiful waters to swim and enjoy! Overall the beach is amazing and so is the water.👌💯💯stunning stunning ocean 💯 I accidentally left my wedding ring in our room been trying the front desk, they gave me an email that doesn't work, the website has no contact emails for lost items or guest services help directly to each resort. The main company's email doesn't work either, lol. Please let me know ow how I can reach you by email to see if I can recover my ring, please.

Alethea and Jaime Mauro

We stayed a week as a family at Maya beach and overall had some good times but I am not sure if we would return after our first experience. I will start with the positives but will also highlight the BIG negatives of the resort. The good - The beach is beautiful (yes seaweed at times BUT resort cleans), it is great having access to 4 resorts, the poolside hammocks are a great place to relax. The pools are great and well loved by our children. Gardens are beautiful. There were a number of staff who made our stay much better. When you receive a staff member who smiles and is friendly they stand out in this hotel. SAMANTHA MATUS from activities is a ray of sunshine 🌞 she made great conversation, she was interested and engaged with us whenever we went to hire sport equipment and my boys and I felt so welcome by her. Regina in premium level was always friendly, smiling and happy to help. housekeeping made us smile everyday with them arranging my sons teddies in different positions on the pillows and bed - it became a fun game between my son and housekeeping. Helen in room service - is delightful, efficient but with a big smile and very sweet. There were other wait staff and service staff in the main buffet, spa, activity stations that also were respectful and did There jobs well and with a smile .As a premium guest the daily access to the hydrotherapy at the spa was a highlight. The BAD Unfortunately friendly staff in this resort is not guaranteed. Particularly in our resort poolbar and poolside restaurant. My husband is Latino and we are english speaking (but speak a little spanish and make an effort always). Some staff treat you with no common courtesy, like dirt on their shoe. Sad but true and it really starts to dull the shine on your holiday. By the last few days we were looking forward to leaving. For example, One morning when asking at bar for water in spanish (Buenos dias, dos aguas por favor) he went to fridge, turned to talk to other staff, grabbed water bottles stretched arm and slammed them on the bar without looking at us. We were shocked by numerous situations like this . We understand that not all guests are easy BUT here it doesn't matter, even if polite staff can be RUDE. My son also accidentally left a bag and ball at the grill and despite all our efforts it was never returned to us - sadly it had sentimental value. We expected honesty and trust at a 5 star resort. Interestingly the staff at Colonial poolside restaurant and bar were more welcoming- so seems like it it might be a management issue at Maya beach. We are not regular resort holiday people but have been to many different resorts in our lifetime and never experienced such polar opposites in staff service. It's sad because our family loves and respects mexican cultura and have found the people so friendly in many parts of the country