Hotel Allegro Cozumel

Camille Bare

We stayed with the premium package. The poolside service at the premium pool was not great this year compared to 4 years ago when Henri waited on us. We were only waited on poolside a couple times, until we left the premium pool and went to the main pool with the swim up bar and went were waited on consistently by a nice lady named Dana. The food on the resort is very mid, nothing spectacular. Having a buffet is nice, the food at the flat top in the back of the buffet is very good. We had the Italian restaurant experience and it was only okay. If you want great Mexican food, go across the street to iguanas. Amazing service, very good tacos, quesadillas, fajitas, etc. We celebrated a birthday here this week and Arbey went above and beyond to make it a special night for our birthday girl and even went and bought a cake with his own time and money. We remember Arbey from our first time here, and he is such a bright person and friendly face. We can’t wait to see him again. He is also a very great entertainer and has amazing energy. The over all stay is amazing. The beach is beautiful. The rooms are clean and neat and every employee I encountered is friendly and happy.

I Ece Ay

As a family of 4 with 2 kids, ages 5 and 9, I can say the family had a good time during our vacation in Feb 2026. Kids club personnel was amazing they took good care of the kids, taught them some new skills like making keychains out of beads in the shape of lizards, spotting iguanas all around the resort etc… Poolside activities were again engaging, personnel was again friendly and entertaining. Beach was amazing ocean and sand combo just like in the postcards. Evening shows were of a nice variety and pleasant, kids as wells as adults can all enjoy them. Our only issue was mainly food here in this hotel, it was so the exact opposite of appetizing, salads other more appealing food offerings were in rotation and unfortunately quality was not a standard. And if you are having a late dinner for example, some of the good gems might be long gone without replacements. There are 3 restaurants other than open buffet one. Per 3 day stay you are elligible for 1 reservation at these 3, oriental which is Japanese tepenyaki, Italian and Mexican. Our least favorite one was Italian, Japanese Tepenyaki experience was amazing though. Mexican is so so, not over the board but much better than open buffet! Our room was on a second floor, room services was neat and on daily basis we were provided fresh towels neat cleaning & tidying with fresh flowers on our beds so kudos to rooms service teams! however there are 4 units per floor in a building and all units share the same hay roof so you can practically hear anything any of your neighbors talk about on your floor, this was only the case for 2nd floor rooms though but quite annoying to be honest. Lastly mosquitoes were really annoying, we bought Off from the store at the lobby. Still got bitten many times. If you can pack your own healthier kid-friendlier mosquito solution from the mainland I’d highly recommend that.

Nita Smith

Wonderful resort with excellent service, plenty of activities and great people. Diego is great. Very engaging and puts on great activities!! The activity pool is the place to be and Arbi is also really fun. The guitarist and sports bar was a great place to meet others. And last but not least was the beach!!! Absolutely amazing. Other reviews talk about the food but that’s not unusual with inclusive resorts. We found something the eat every meal that was really good!

Tia Swanemyr

We recently stayed at the resort and overall had a nice, family-friendly experience with a few areas that could be improved to make it even better. One of the biggest highlights of our trip was the entertainment, especially Diego. He truly made the stay memorable. Diego brought great energy every day, made everyone feel included, and created a fun atmosphere for both kids and adults. His activities were engaging and family-friendly, and you could tell he genuinely cared about guests having a good time. He was a major part of why our trip felt enjoyable and welcoming. The entertainment overall was good, though we would have loved a bit more upbeat party-style music mixed in. There was a lot of relaxing reggae, which was nice at times, but adding more variety and higher-energy music could enhance the atmosphere, especially in the evenings. The pool area was fun, and we appreciated having slides, but it would be great if there were options for adults as well. We found ourselves using the kids’ slide daily because it was the only real option, and it ended up being a lot of fun. Having a designated adult slide would make the experience even better. One thing we did miss was poolside food service — being able to grab something quick without leaving the pool area would be a big improvement. Food was decent overall, but there is room for growth. The buffet was okay, though the variety felt a bit limited after a few days. Since the other restaurants require reservations, it wasn’t always easy to switch things up. Also, better translation on the buffet signs and menus would be very helpful so guests know exactly what they’re choosing. Adding temperature indicators for the different salsas (mild, medium, hot) would also be a great touch. And for those of us who love it, having salsa and guacamole available more consistently would be a big plus. A few room-related details stood out as well. The shower had a half-glass panel, which allowed water to spill out onto the bathroom floor while showering. A fuller enclosure would help prevent that. We also noticed there was no room service available, which would have been convenient, especially for families or late evenings. Overall, we had a positive stay and made some great memories. The staff, especially Diego, really helped make the experience special and welcoming for families. With a few small improvements in food variety, signage, poolside service, and music variety, this resort could easily move from good to great.

Connor Robinson

We had the most amazing stay with a group of 14 at Allegro Cozumel. We were incredibly impressed with the cleanliness of the resort. There was always somebody sweeping something, washing something, cleaning the pool or cleaning up the beach. We felt so safe there and the staff were very friendly and accommodating. Like many all inclusives the buffet food got a little repetitive after a few days but we had an incredible meals at the Oriental and Italian restaurants. Daily entertainment was fun. Diego and JD were amazing!! so friendly and showed great interest in getting to know guests and make sure that everyone was having a great week! Outside of the resort, Cozumel was amazing. Although we had a bit of a bump at Señor frogs on a day out when one of our group got food poisoning from a drink. Transportation was amazing, Island Jeep tour was amazing and they picked us up right at Allegro.