Hotel Allegro Cozumel

Carly Walks

We just returned from an amazing week at this beautiful resort. We met so many wonderful people, but the staff truly stood out. Arbey and the rest of the events team, including JD, Diego, and Mili, were exceptional. Arbey went above and beyond, making our vacation feel truly special and memorable. The events team kept us engaged and entertained by the pool and beach, ensuring each day was a blast. The resort was the perfect size, never feeling crowded. The food was delicious, and we always found something tasty to enjoy. The oriental hibachi restaurant was our favourite à la cart dinner option, which was very entertaining and delicious.

Jade Moore

We came down to stay at Allegro Resort for the first time, with our kids and our parents. We've been here for 9 days so far and wow - we LOVE IT!! We were nervous after booking our trip because since booking have seen lots of negative reviews - which is why I am sharing this now. Let's start with the food. This is honestly the BEST food we've had at any all inclusive we've been at before. Our kids are 7 and 8, and they were very happy with the food, and us adults were pleased as well. We went to the Oriental a-la-carte twice, and it was incredible as well! I'm not sure why people are so negative about the food here - I'm assuming they're mostly extremely picky eaters or unhappy with most dining experiences in general. Don't listen to the bad reviews when it comes to the food. The beach - WOW!!!!!! It feels like paradise. Every time I enter the water I feel extreme gratefulness and I'm in awe of how clear the water is. The sand is beautiful, and the ocean floor when entering the water is sandy - we never had to use our water shoes. You could see so clearly - you never had to worry about stepping on anything dangerous etc. Usually when we go to a resort we only spend a day or two at the beach - but this trip we find ourselves at the beach every single day. The beach was awesome for snorkelling as well. My kids never got bored there. Itzel was the server who walked the beach everyday that we were here and she is the best!! She made sure everyone had a drink at all times! Speaking of the Staff - everyone has been incredible. Very kind, personable, and some even remembered our names! From the bartenders to the servers, groundsmen, housekeepers, cooks, entertainers, you name it - all of the staff here are 10/10. The only negative I'd say about the resort is that the rooms are quite small, and there is a lack of dressers / shelves to unpack and keep things organized. However, it did not ruin our vacation at all. We did not upgrade our room at all - I am not sure if the upgraded rooms have dressers etc to rectify that minor problem. We would absolutely stay here again. What a perfect trip we've had. ALSO special mention - Go to Alberto's (3 min away) for the best night ever!! 🤣🤣 Bring your Advil and water bottle for the following day lol.

Camille Bare

We stayed with the premium package. The poolside service at the premium pool was not great this year compared to 4 years ago when Henri waited on us. We were only waited on poolside a couple times, until we left the premium pool and went to the main pool with the swim up bar and went were waited on consistently by a nice lady named Dana. The food on the resort is very mid, nothing spectacular. Having a buffet is nice, the food at the flat top in the back of the buffet is very good. We had the Italian restaurant experience and it was only okay. If you want great Mexican food, go across the street to iguanas. Amazing service, very good tacos, quesadillas, fajitas, etc. We celebrated a birthday here this week and Arbey went above and beyond to make it a special night for our birthday girl and even went and bought a cake with his own time and money. We remember Arbey from our first time here, and he is such a bright person and friendly face. We can’t wait to see him again. He is also a very great entertainer and has amazing energy. The over all stay is amazing. The beach is beautiful. The rooms are clean and neat and every employee I encountered is friendly and happy.

I Ece Ay

As a family of 4 with 2 kids, ages 5 and 9, I can say the family had a good time during our vacation in Feb 2026. Kids club personnel was amazing they took good care of the kids, taught them some new skills like making keychains out of beads in the shape of lizards, spotting iguanas all around the resort etc… Poolside activities were again engaging, personnel was again friendly and entertaining. Beach was amazing ocean and sand combo just like in the postcards. Evening shows were of a nice variety and pleasant, kids as wells as adults can all enjoy them. Our only issue was mainly food here in this hotel, it was so the exact opposite of appetizing, salads other more appealing food offerings were in rotation and unfortunately quality was not a standard. And if you are having a late dinner for example, some of the good gems might be long gone without replacements. There are 3 restaurants other than open buffet one. Per 3 day stay you are elligible for 1 reservation at these 3, oriental which is Japanese tepenyaki, Italian and Mexican. Our least favorite one was Italian, Japanese Tepenyaki experience was amazing though. Mexican is so so, not over the board but much better than open buffet! Our room was on a second floor, room services was neat and on daily basis we were provided fresh towels neat cleaning & tidying with fresh flowers on our beds so kudos to rooms service teams! however there are 4 units per floor in a building and all units share the same hay roof so you can practically hear anything any of your neighbors talk about on your floor, this was only the case for 2nd floor rooms though but quite annoying to be honest. Lastly mosquitoes were really annoying, we bought Off from the store at the lobby. Still got bitten many times. If you can pack your own healthier kid-friendlier mosquito solution from the mainland I’d highly recommend that.

Nita Smith

Wonderful resort with excellent service, plenty of activities and great people. Diego is great. Very engaging and puts on great activities!! The activity pool is the place to be and Arbi is also really fun. The guitarist and sports bar was a great place to meet others. And last but not least was the beach!!! Absolutely amazing. Other reviews talk about the food but that’s not unusual with inclusive resorts. We found something the eat every meal that was really good!