Occidental Costa Cancun

Martin Chatham

Just spent a lovely 2 weeks here at the Occidental Costa Cancún. I would like to say thank you to all the staff who work there and helped to give us a great holiday. In particular, Pedro who helped me with my booking and arranged THE best room in the hotel for me, Sheyla in Guest Services for her assistance, Adilena who did a wonderful job cleaning my room, Maria from the buffet restaurant who always greeted everyone with a beautiful smile and was so helpful, along with mi amigo Milli Vanilly the waiter, mi amigo, who was such a nice friendly helpful waiter there. Last but not least Sandra Cruz the lobby bar waitress, so hard working but always found time to share a laugh. But really, everyone there worked like trojans, especially as we had the spring breakers there at the same time, thanks to the bar staff of both bars for fitting me in between serving all those shots and cocktails! As the hotel is a little on the small side, it did feel a bit cramped when it was full but I still had a great time, and compliments to the cooks/chefs. Surprisingly good quality food and a reasonable variety to keep us interested, and the important thing, no stomach upsets whatsoever! And I lost count the number of nights I went to bed and woke up later with the lights still on as the bed was so comfortable! I have to say this friendly, comfortable hotel gives fantastic value considering the room rates, so thanks very much and hope to see you all again sometime! There was always a sunbed on the beach, and the sea was calm, clean and shallow. no more than chest high and had a sandy floor and a lifeguard on duty all day. I enjoyed watching the various boats coming and going from the small harbour next door. Very handy for the ferry to Isla Mujeres and other boat trips, though some might not like the very occasional whiff of diesel and petrol fumes.

Tim Laychuk

Just spent a week at the Occidental Costa Cancún resort with my gf. We had a really good time, starting with LUIS, a consierge, who was great to deal with and very friendly. The room was ok, with a very small balcony, but the A/C sure was nice. The food at the Albatros buffet was ok, and was mostly different every meal time. The Mexican, Italian and SEAFOOD restaurants were great, along with the service. VANILLY, one of the service providers stood out, he was always happy, smiling, nice, and very attentive. 😊 The pool was huge and there was usually entertainment present. The beach and swim area were really good too. The only issue was smelling the boat or jetski exhaust could be a bit over powering. We were really happy with the night show attractions and the lobby attractions too. The piano & saxophone players, and singers were all really good and definitely very enjoyable to watch. We enjoyed the little market that was setup one evening by the pool too. The friendliness, cleanliness and experience at this resort was great. I would recommend this resort to anyone. Thank you for a wonderful experience in Mexico. 🇲🇽

E Bac

A family type of resort, it was fun during the day, but nice and quiet passed 10:30pm. So close to the Hotel Zone and market 23-28, you felt safe anywhere you went. The staff really make this place exceptional. Some very important stand out staff; Sandra at the main bar was so sweet and friendly. Vanily at the Albatross made sure that every meal was Fun. While all the food was excellent, Mexico Lindo is a must try! José, Antonio, Cesar and Veronica made out last meal very special. You can tell that they all work well together and have fun doing so. We will definitely be back!

Michael Cunliffe

Our family just got back from a 10 day stay here, which was probably a little long. The staff are great. The buffet was good, but became repetitive due to the length of time we stayed, but there were some nice theme nights. We ate at the Mexican and Italian restaurants and were not impressed. The entertainment and the entertainment staff were great. Very energetic and enthusiastic. Bartenders were great. The rooms (despite them giving us an 'upgrade' when we got there) left a lot to be desired. I am sure there were nicer rooms, but ours had a slow draining sink, broken phone in the bathroom and a lot of general wear and tear. And my wife and my room was supposed to have a king size bed, but cam e with 2 doubles. We made it work because we had an adjoining room with our 3 kids in it and we weren't planning on spending a lot of time in the rooms. But again the staff were always ready to clean the room and restoke the fridge daily. I would stay there again, but for a shorter visit. Thank you to all of the staff that took great care of us on our memorable vacation.

MD RAYHANUL ISLAM (Rayhan Shumo)

I recently enjoyed a holiday with my family at Occidental Costa in Cancun. At first, I was a little bit concerned due to some negative reviews, but honestly, for this budget, they are doing an excellent job! The food, cleanliness, and overall service were all up to the mark. The location is also a big plus — very close to the airport, popular tourist attractions, and offers a beautiful beach view right from the resort. The food selections, cooking styles, and the 24-hour snack bar were impressive — always fresh with different items every day! The only part I didn’t like was the 90-minute presentation about buying a membership. It felt a bit pushy and just wasn’t for me. But overall, the experience was great, and I would definitely recommend it for a budget-friendly and enjoyable family vacation.