Occidental Costa Cancun

Mahinoor Rahman Khan

⭐⭐⭐⭐⭐ Outstanding service from Carlo – truly grateful! Date Jan 17 to Jan 22 2026 Carlo was absolutely incredible during our stay and made a huge difference for my mother-in-law and her friends. My mother-in-law is Muslim and wasn’t comfortable eating at the buffet due to religious dietary restrictions (pork being present), and Carlo handled everything with so much kindness, respect, and genuine care. He went above and beyond by speaking with the kitchen and arranging fresh seafood meals for her, which made her feel comfortable, welcomed, and looked after every day. It was such a thoughtful and special experience, and it honestly took a lot of stress away from our trip. Thank you so much, Carlo, for making this resort experience so smooth and enjoyable for them. People with religious restrictions often struggle while traveling, and your support meant everything. Highly recommend and truly appreciate you! 🙏✨

Felicity Hess

Absolutely loved having a family vacation at this resort! Staff was incredible. Our waiters, Alfredo Gil and Alberto Delfin, were particularly exceptional to accommodating our needs. The ladies instructing morning stretch class on the beach were also wonderful. Thoroughly enjoyed the nightly live music at the piano in the lobby. A few things to know before hand: •The resort offers high chairs at the restaurants for babies as well as cribs to use during your stay *if they are available* •Reservations are required for dinner at the restaurants (buffet requires no reservations) •There are several activities throughout the day •There are nightly shows starting around 9pm that can be quite loud if you are an early to bed person

Adeeba Timal

Overall decent stay at occidental costa cancun to escape the Canadian winter in the last week of January. The weather wasn’t the greatest chilly but that was beyond our control. Hotel is well kept, clean and maintained all over the property. My kids really enjoyed the kids club with Janelle. She was so kind, patient and bonus that she spoke English. Lots of great food options, shows and entertainment. Beach is small but nice and pool is well kept with a shallow pool too.

Denis Varvariuc

This is our second time here. My family and I saw many improvements in service, cleanliness, and variety of food. The food was delicious everywhere. Our favorite was the buffet. I asked the staff to arrange a little surprise for my wife and daughter for their birthdays, and they exceeded my expectations. Special thanks to "Captain Mario," Alfredo, Luis, and others. We were very happy there and felt their warm Mexican welcome every morning! We arrived at 8:30 AM and were supposed to check in at 4 PM. The staff was very nice to us, letting us check in pretty much right away. I kindly asked them to provide at least one room on the first floor for my mother, who has a walking disability, and they managed to find both rooms for us. There was no extra charge for early check-in or room choice. Highly appreciated. Everything deserves 5 stars. The only thing I didn't like was that the beach is rather small, but I didn't see how they could improve it; the location allowed them only so much, but we still liked it. The jet ski rental guys were fixing their rigs almost every day, causing a smell of gas and exhaust.

Denisa Krehanová

We enjoyed a very pleasant stay at the Costa Cancún hotel during the Christmas holidays of 2025. The hotel offered many activities for adults, the restaurant served excellent food, the bars prepared great cocktails, and all the staff were extremely kind and friendly. We did not encounter a single unpleasant employee, which feels almost like a miracle these days. The only slight disappointment was the beach, or rather the access to the sea. Swimming is only possible within a buoy-marked area, which is quite small and, above all, very shallow — really very shallow. Unfortunately, it is not ideal for swimming, and even the pool was deeper. We understand that a hotel located close to the marina cannot fully influence this, but we believe this information may help others when choosing their holiday. Thank you for a wonderful stay!