Occidental Costa Cancun

Mahinoor Rahman Khan

⭐⭐⭐⭐⭐ Outstanding service from Carlo – truly grateful! Date Jan 17 to Jan 22 2026 Carlo was absolutely incredible during our stay and made a huge difference for my mother-in-law and her friends. My mother-in-law is Muslim and wasn’t comfortable eating at the buffet due to religious dietary restrictions (pork being present), and Carlo handled everything with so much kindness, respect, and genuine care. He went above and beyond by speaking with the kitchen and arranging fresh seafood meals for her, which made her feel comfortable, welcomed, and looked after every day. It was such a thoughtful and special experience, and it honestly took a lot of stress away from our trip. Thank you so much, Carlo, for making this resort experience so smooth and enjoyable for them. People with religious restrictions often struggle while traveling, and your support meant everything. Highly recommend and truly appreciate you! 🙏✨

Denis Varvariuc

This is our second time here. My family and I saw many improvements in service, cleanliness, and variety of food. The food was delicious everywhere. Our favorite was the buffet. I asked the staff to arrange a little surprise for my wife and daughter for their birthdays, and they exceeded my expectations. Special thanks to "Captain Mario," Alfredo, Luis, and others. We were very happy there and felt their warm Mexican welcome every morning! We arrived at 8:30 AM and were supposed to check in at 4 PM. The staff was very nice to us, letting us check in pretty much right away. I kindly asked them to provide at least one room on the first floor for my mother, who has a walking disability, and they managed to find both rooms for us. There was no extra charge for early check-in or room choice. Highly appreciated. Everything deserves 5 stars. The only thing I didn't like was that the beach is rather small, but I didn't see how they could improve it; the location allowed them only so much, but we still liked it. The jet ski rental guys were fixing their rigs almost every day, causing a smell of gas and exhaust.

Denisa Krehanová

We enjoyed a very pleasant stay at the Costa Cancún hotel during the Christmas holidays of 2025. The hotel offered many activities for adults, the restaurant served excellent food, the bars prepared great cocktails, and all the staff were extremely kind and friendly. We did not encounter a single unpleasant employee, which feels almost like a miracle these days. The only slight disappointment was the beach, or rather the access to the sea. Swimming is only possible within a buoy-marked area, which is quite small and, above all, very shallow — really very shallow. Unfortunately, it is not ideal for swimming, and even the pool was deeper. We understand that a hotel located close to the marina cannot fully influence this, but we believe this information may help others when choosing their holiday. Thank you for a wonderful stay!

Kimberly Ramirez

We had an amazing stay here! I have stayed in other Barcelo resorts in Dominican Republic but this is by far the best. Everyone was kind and the food at the buffet was amazing! For New Years Eve there was a sushi chef cutting up a whole tuna at lunch. At dinner they had lobster, steak and squid a la carte, beef Wellington and so much more. The bars made great mojitos and piña coladas and I really enjoyed the shows every night. We will be coming back soon with more friends and family.

M I

We are staying here until 30th. I have never reviewed during the vacation stay. But don’t want anyone makes mistake to choose this resort. This was the worst resort we’ve ever been in Cancun. Check in … the reception was not nice. Maybe he had a rough day but we didn’t want to have a such experience to start our vacation. The room horrible!! We got connected rooms for family of 4 with two teenagers. The smell in the first room is terrible. Like sewage or mold. When I mentioned they brought ozone maker. We runs when we are not in the room. But the smells same. Well… the curtains are molding. The rooms never get sun shine. The bathroom sink is not draining. They only have one pool. The beach is soooo small that your cottage private beach like. No activity offers like parasailing or jet skis on this beach. You need 20min bus ride to have those activities. If you have active teens prepare to pay some optional tours. You have toddlers may be ok. Anyway we are here try to enjoy as much as we can