Occidental Costa Cancun

Galina Ezhova

We actually booked another hotel, and it was so bad when we arrived needed to find something quick and booked this online 20 min upon arrival. Honestly from what we found at first - this hotel felt PERFECT. Food is great, not like Michelin but solid Vegas buffet style which is great again in comparison what we had at first. Rooms are clean, room service changed bedding and towels every morning , has spa options for extra Drinks served as much as you want , quiet at night . honestly I think one of the best options around here, literally saved our vacation

Marisol Rodriguez

I just had one of the best dining experiences thanks to the incredible service from the waitstaff Guadalupe,Maria,Ruben and Veronica. From the moment we walked in, we were welcomed with genuine smiles and friendly energy that set the tone for the entire evening. Our waiters were attentive without being overbearing—checking in at just the right times, offering helpful recommendations, and making sure our glasses were never empty. They anticipated our needs before we even had to ask, which made the entire experience feel smooth and effortless. What really stood out was the level of care and professionalism. You could tell they truly cared about making our night special, and it wasn’t just us—I watched them treat every table with the same kindness and attention. It’s rare to come across service that feels both polished and personal, but that’s exactly what we received. Great food is always a plus, but great service is what makes you want to come back. Big thanks to the team for making our stay so enjoyable!

Marybeth Brown

Hands down the worst experience of my life. The property is mid exterior wise. Rooms are dated and need some help. I have a missing deadbolt on mine. Food is atrocious. I would rather eat nothing than eat there. So so so so bad. We found strings in our food at the Italian place. For an all inclusive, we have been told no, at least ten times. Wine is not included in all inclusive packages. They sell resort passes and let people walk in off the street for the day and all of them are drunk, disgusting and look homeless. Two people work the pool so there is no waiter service. They want to sell you stuff constantly and the entertainment is 1/10. So bad. They do not have room service but a snack bar on the second floor where food sits out all day long for everyone to graze on. It’s putrid. Dirty used band aids at the pool. Speaking of the pool, guests are allowed to do whatever they want. Such as bringing their own speakers to blast their music, with zero regards to guests. Spend a little more money and stay somewhere nicer. This is not it. 1/10 do not recommend.

Casey Caratelli

my wife and I had the most amazing time. Service was excellent. The wait staff at the buffet were the best I've ever seen. It was fun and friendly and made us feel like family. I would like to mention exceptional service by Alfredo and Vanilly. we have nothing but amazing things to say. thank you!

brielle arias

The beach bartenders Jose and Lucio were amazing. They had great vibes, treated my cousin and me like family - remembered our names , our orders and had them ready for us before we even came up. Love the atmosphere they provided us and would 100% recommend friends and family to come. Already planning our next trip back! Best bartenders ever !!!