Occidental Costa Cancun

Denisa Krehanová

We enjoyed a very pleasant stay at the Costa Cancún hotel during the Christmas holidays of 2025. The hotel offered many activities for adults, the restaurant served excellent food, the bars prepared great cocktails, and all the staff were extremely kind and friendly. We did not encounter a single unpleasant employee, which feels almost like a miracle these days. The only slight disappointment was the beach, or rather the access to the sea. Swimming is only possible within a buoy-marked area, which is quite small and, above all, very shallow — really very shallow. Unfortunately, it is not ideal for swimming, and even the pool was deeper. We understand that a hotel located close to the marina cannot fully influence this, but we believe this information may help others when choosing their holiday. Thank you for a wonderful stay!

Kimberly Ramirez

We had an amazing stay here! I have stayed in other Barcelo resorts in Dominican Republic but this is by far the best. Everyone was kind and the food at the buffet was amazing! For New Years Eve there was a sushi chef cutting up a whole tuna at lunch. At dinner they had lobster, steak and squid a la carte, beef Wellington and so much more. The bars made great mojitos and piña coladas and I really enjoyed the shows every night. We will be coming back soon with more friends and family.

James Lynn

Phenomenal staff! Thank you to all who helped make our stay one to remember for all the right reasons. JJ (AquaWorld) Miguel T. (AquaWorld) Carmen (pool service) Alberto D.(Albatross restaurante) Angelita A. (Albatross) Sandra D.(Snack Bar/pool service) Vanilli (mexico lindo) Julio S. (Albatross) Alfredo G.(Albatross) It's not the Ritz, and I expected that with the price of the stay. What I didn't expect was to be treated like I was staying at the Ritz by all of the wonderful employees. All inclusive and entertainment nightly. The Michael Jackson show was the surprising favorite. Yes, there are sales people on site offering you packages, tours, experiences, etc. But this is a fact of tourism in Mexico that I have become used to. That being said, don't miss out on the value in the scuba experiences with JJ and Miguel through AquaWorld. Rooms get 4 stars not because of the service but because of the furnishings and shower. Location gets 4 stars because of all the boat traffic and limited beach swimming area. Thank you for the wonderful experience. We hope to see you again in the future!

Ellen Kim

Here’s a more emotional, strongly worded, but still clear and credible version of your review. It keeps your frustration visible while improving flow and impact: I would not stay at this hotel again if I return to Cancun. Unfortunately, my experience was extremely disappointing from the very beginning. First of all, the check-in and check-out process was terrible. I waited at least an hour just to check in. I completed an early check-in before the official time and was told to return after 3:00 p.m. to receive my room. However, when I came back, it felt like I had to start the entire check-in process all over again. I stood in line for another hour. If I had to repeat everything twice, there was absolutely no point in offering early check-in in the first place. After a long flight, this was exhausting and frustrating. What made it even worse was what happened immediately after I finally checked in. A concierge approached me and aggressively tried to sell vacation packages and push me to visit sister hotels the next day for a tour. He repeatedly said things like, “We all know this is commission-based. I make money, and you can save money too.” I was completely exhausted, annoyed, and honestly upset. After standing in line for so long, the last thing I wanted was to be pressured into a sales pitch. It felt intrusive and inappropriate. I was also very disappointed with the food and restaurant service. Whenever I went to the restaurants, I was consistently seated at undesirable tables—right next to doors or even near garbage areas. I often dined alone because my parents became sick from local food, and it made me feel like I was treated unfairly because I was dining solo. I paid for the room just like everyone else, yet I did not feel respected or welcomed. Overall, this hotel left me feeling tired, frustrated, and undervalued as a guest. The experience did not match the expectations or the price, and I would not recommend staying here. In addition, the bed mattress felt old and uncomfortable. The blankets were poorly tucked in.

Iryna

The staff at this hotel is incredible! If I could, I would mention every name, but these 3 stood out to be the best: 1.) Cesar Barragan (He made my vacation so memorable! Fantastic and fun guy!) 2.) Luis Nieto (he improved my mood so much) 3.) Antonio Urbano (exceptionally friendly) Please reward them, they deserve it! They impact the image of the hotel so well! Absolutely a great time at this hotel! Super clean beach. Delicious food and drinks. Safe. Lots of entertainment. Hardworking staff. Also, I've never seen rooms being cleaned so long and we'll before (+20 minutes), I was impressed!