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    Back   Home     Destinations     Caribbean     Mexico     Moon Palace The Grand
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Located In: Mexico

Moon Palace The Grand

Google Logo 4.5 Google reviews (9516)
Best Price From £1769pp
Sep 2025
£1769 pp
All Inclusive
Oct 2025
£1979 pp
All Inclusive
Nov 2025
£2179 pp
All Inclusive
Dec 2025
£2179 pp
All Inclusive
Jan 2026
£2479 pp
All Inclusive
Feb 2026
£2659 pp
All Inclusive
Mar 2026
£2669 pp
All Inclusive
Apr 2026
£2189 pp
All Inclusive
May 2026
£2189 pp
All Inclusive
Jun 2026
£2599 pp
All Inclusive
Jul 2026
£2809 pp
All Inclusive
Aug 2026
£2489 pp
All Inclusive
Sep 2026
£2229 pp
All Inclusive
Oct 2026
£2729 pp
All Inclusive
Nov 2026
£2529 pp
All Inclusive
Dec 2026
£2459 pp
All Inclusive
$500 Resort Credit*
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.

How far is the nearest beach?

Moon Palace The Grand is set beside the beach.

Distance from the airport

Cancun International Airport is approximately 11km away from Moon Palace The Grand.

Pools
Restaurant
Bar
Gym
Beach
Golf
Shuttle
Wifi
For Families
Waterpark
Click to read more
Accommodation
Grand Deluxe Garden View
  • Furnished balcony with garden view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with amenities
  • Smart TV with streaming via Google
  • Telephones
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Alarm clock/radio/iHome dock
  • Bathrobes and slippers
  • Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Honeymoon Suite
  • Furnished balcony with garden view
  • King-size bed
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with bathtub and shower
  • Bathroom amenities
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Welcome romance amenities, including a bottle of sparkling wine and chocolate-covered strawberries (once per stay)
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Early check-in and late check-out (upon request, subject to availability)
  • Special Honeymoon Dinner in a romantic location (1 per stay, request upon arrival at Public Relations desk)
Grand Swim-Up Suite
  • Direct access to private pool
  • Furnished balcony with garden view or resort view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Bathroom with bathtub and shower
  • Bathroom amenities
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar replenished daily with with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Bathrobes and slippers
  • Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Family Suite
  • Furnished balcony
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • Double whirlpool tub
  • Bathroom with bathtub and shower
  • Bathroom amenities
  • Smart TV with streaming via Google Chromecast
  • Xbox 360 (a selection of Xbox games are available upon request)
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Coffee maker
  • Liquor dispenser with world-class spirits
  • Bathrobes and slippers
  • Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Aromatherapy menu
  • Welcome amenities for families
  • Children’s mini bar including milkshakes, juices, soft drinks, water and chocolates
  • Children’s bathroom amenities
  • Children’s bathrobes and slippers
  • Fun in the sun bucket kit
Presidential Suite
  • Furnished terrace
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • 2 en-suite bathrooms with double whirlpool tubs, bathtubs and showers
  • Bathroom amenities
  • Living room area with half bathtub
  • Dining and bar area
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar stocked with soft drinks, bottled water, juices and local and international beers
  • Espresso/American coffee maker
  • Liquor dispenser stocked with premium upgraded brands
  • Bathrobes and slippers
  • Hairdryer and hair straightener
  • Safe
  • Alarm clock/radio/iHome dock
  • Scales
  • Umbrella
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Facilities

Facilities

  • Water park with lazy river, Flowrider, slides and wave pool
  • 9 swimming pools
  • Pool concierge
  • 27 hole Jack Nicklaus Signature golf course
  • Shuttle to Moon Spa & Golf
  • Golf academy (local charge)
  • Playroom children’s club
  • Wired teens' arcade games lounge
  • Awe Spa and beauty salon (local charge)
  • Gym
  • Spinning
  • Yoga
  • Pilates
  • TRX
  • Wi-Fi
  • Barber shop
  • Bicycle rental
  • Daily activities
  • Non-motorised water sports
  • Evening entertainment
  • Unique Day and Nightclub for adults only
  • Nightclub
  • Theatre
  • Beach club
  • Bowling alley (local charge)
  • 11 restaurants
  • 13 bars
  • 24-hour room service
  • Shops
  • Gift shop
  • Jewellery store
  • Doctor on call 24 hours a day (local charge)
  • Dry cleaning and laundry service (local charge)
  • Currency exchange
  • Babysitting service (local charge)
  • Cash machines
  • Business centre
  • Parking
  • Wedding services (local charge)
  • Meeting facilities
All-Inclusive

All-Inclusive

The Moon Palace The Grand all-inclusive programme includes the following:

  • Luxury accommodation
  • Fine dining
  • Top shelf drinks
  • Delicious snacks
  • 24-hour room service
  • Non-motorised water sports
  • Waterpark access
  • Free Wi-Fi

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Grand Buffet Restaurant

  • International cuisine
  • Serves breakfast, lunch and dinner, buffet style
  • Dress code: Casual

La Cantina

  • Authentic Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Casual

Habibi

  • Lebanese cuisine
  • Serves breakfast, lunch and dinner, à la carte
  • Dress code: Smart casual

Casa Mia

  • Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Smart casual

The Grill

  • Authentic Argentinian BBQ
  • Serves international lunch buffet and à la carte dinner
  • Dress code: Smart casual

Tavola

  • Italian cuisine
  • Serves lunch and dinner, à la carte
  • Dress code: Casual

Jade

  • Japanese cuisine
  • Serves à la carte dinner with robata grill
  • Dress code: Smart casual

Le Château

  • French fine dining
  • Serves dinner, à la carte
  • Adults-only
  • Dress code: Smart casual

JC Steakhouse

  • Authentic Steakhouse
  • Serves dinner, à la carte
  • Dress code: Smart casual

El Caribeño

  • Fresh seafood, steaks and vegetarian dishes
  • Serves buffet breakfast, à la carte lunch and dinner
  • Dress code: Casual

Cusco

  • Peruvian cuisine
  • Serves buffet breakfast and lunch, and à la carte dinner
  • Dress code: Casual at breakfast and lunch, smart casual at dinner

Boulangerie

  • French-inspired coffee shop
  • Serves fresh bread and chocolates 24-hours a day
  • Dress code: Casual

Ninth Pin

  • Bowling
  • Serves snacks all day
  • Dress code: Smart casual

Tapas Y Vino

  • Serves Spanish tapas in the evening

Los Tacos

  • Serves traditional Mexican tacos in the daytime

Beach Club

  • Serves snacks in the daytime

24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun.

Offer Details

$500 Resort Credit*

$500 Resort Credit*
*Enjoy $500 Resort Credit to spend at the hotel when travelling between 30/04/2025 - 23/12/2026

Resort Credit is applicable per room per stay.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.5 Google reviews (9516)
Lynda Alvarado
Top-Notch Experience — No Need to Leave the Resort This resort truly offers everything you need for a great vacation. There’s an abundance of food, a wide variety of activities, and plenty of options to keep everyone entertained. It’s an excellent choice for families traveling with kids and teens—a perfect mix for all ages. Our children especially loved the circus-themed restaurant, the massive slides, and the arcade. We enjoyed relaxing in the lazy river and appreciated the overall elegance of the hotel. A standout feature was the complimentary shuttle service to nearby sister hotels, which were just a short ride away. The Japanese restaurant at one of the sister properties was fantastic, offering flavorful sushi and a great selection.
Juliet Lopez
I stayed at Moon Palace Grand for my daughter’s birthday with family, and unfortunately, the experience was very underwhelming. While the resort looks beautiful at first glance, there are several things that made our stay less than enjoyable. First, the resort is massive—so large that you have to rely on golf carts to get around, which takes forever. This might sound fun, but it ends up being a major inconvenience, especially with kids. The app is supposed to help you navigate with an interactive map, but it barely works, and everything is done through that app. If you’re not tech-savvy, you’re out of luck because staff aren’t proactive about helping or guiding you. The food was just okay—nothing special. Most restaurants felt very average, and there wasn’t anything that stood out as exceptional. The water park and pools close ridiculously early, which left us with nothing to do with the kids after a certain time. Only one small pool stays open until 8 PM, and even that felt limiting for a resort of this size and price point. The beach is dirty and I would not recommend swimming. The water is very murky. Stay elsewhere if you’re looking for nice beach views. The Wired Lounge, which is meant to be a fun space for kids and teens, was chaotic. There’s no structure or staff enforcing any kind of order, so some kids hog the games for hours while others don’t get a turn. On top of all that, the entire place feels like a sales pitch. From the moment you arrive to the moment you leave, staff constantly push promotions and offers for a future stay. Even at checkout, when I was in a rush to gather my family and check out, I was being cornered with a pitch to book again. When I declined, the attitude changed quickly—they act like they’re helping, but it’s all about the sale. All in all, I expected so much more for the cost. There was very little genuine hospitality, too much focus on upselling, and not enough to justify returning. I won’t be coming back.
Yelaine Bartolome Sierra
We had an amazing stay at Moon Palace! Excellent food, pools, room service, and beautiful amenities. Top restaurants: Riviera Maya (thank you Eugenio!) and La Cantina (José was fantastic). Buffets were great—thanks to Erick and Suguedy at breakfast. We celebrated our kids’ birthday with mariachis at La Cantina—a beautiful surprise! The staff throughout the resort was kind and helpful. Everything felt safe and clean, and excursions were easy to book. The entire experience in Mexico was unforgettable—so many warm and kind people. We can’t wait to come back! Only downsides: limited use of resort credits, sales offers, and some beach odor—but nothing that affected our amazing trip. Overall, highly recommended!
Maruthu Chandrasekaran
We stayed at Moon Palace Sunrise for 3 days and 3 nights, and unfortunately, it didn’t live up to expectations — especially as the final stop of our 2-week trip across the U.S. and Mexico. To start with the positives: the resort is large, clean, and well-maintained. The breakfast and lunch buffets were good, with plenty of variety. There are several restaurants on-site, though most of the à la carte meals we tried were quite average for a resort of this level. One highlight was the evening entertainment — the shows were well-organized, lively, and a pleasant way to end the day. The effort the entertainment team put in definitely added some value to the overall experience. However, the biggest letdown was the “tour” offered to us at check-in. We were told it would be a short visit to promote Moon Palace Grand, in exchange for breakfast, a day pass, and $300 in resort credit — just 90 minutes of our time. It sounded like a decent complimentary offer, especially during a short stay. In reality, it turned into a high-pressure sales pitch for their membership program that lasted well over 3 hours. We ended up wasting nearly half a day of our vacation — time we couldn’t afford to lose. I understand the resort may respond with a standard reply, but I’m sharing this to warn others who may be offered the same. We also got a chance to explore the Grand, and honestly, it wasn’t very impressive. Having stayed in other all-inclusive/luxury resorts during our trip — including in New York, Mexico City, and Tulum — we found Moon Palace to be the most underwhelming. When booking, I had considered choosing the Grand instead of Sunrise, but I’m glad I didn’t spend the extra money. Overall, while the resort has some strengths — particularly the well-kept grounds and enjoyable shows — the average dining and misleading promotional tactics made this a disappointing end to an otherwise great trip. Based on our experience, I wouldn’t return or recommend it.
Kevin Wood
Although it’s all inclusive and right on the beach, hardly anyone went to the beach because the smell was so strong and there was so much seaweed. No one in our large group wanted to go near the water because of the smells. The service was quite good. The only bummer was the cleaning staff threw out a couple of our toiletries by accident, then the hotel staff wouldn’t replace those same toiletries. We also made a few requests for extra blankets and sheets, and they were never fulfilled. The wait staff were all very kind. The bounce zone at the sunrise hotel was very nice, but they also had a lot of rules and regulations that they were very strict about and it put a little bit of a damper on the kids’ creativity and fun. It’s a very nice facility though. The bowling alley was also very nice, but it also had a couple broken lanes when we were there. All in all, it was a very fun and enjoyable place and experience for our family, but there were several different things that might have dissuaded us from booking had we known about them.
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BEST PRICE FROM Flight & Hotel
£1769pp
Sep 2025
£1769pp
All Inclusive
Oct 2025
£1979pp
All Inclusive
Nov 2025
£2179pp
All Inclusive
Dec 2025
£2179pp
All Inclusive
Jan 2026
£2479pp
All Inclusive
Feb 2026
£2659pp
All Inclusive
Mar 2026
£2669pp
All Inclusive
Apr 2026
£2189pp
All Inclusive
May 2026
£2189pp
All Inclusive
Jun 2026
£2599pp
All Inclusive
Jul 2026
£2809pp
All Inclusive
Aug 2026
£2489pp
All Inclusive
Sep 2026
£2229pp
All Inclusive
Oct 2026
£2729pp
All Inclusive
Nov 2026
£2529pp
All Inclusive
Dec 2026
£2459pp
All Inclusive

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