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  Back Home Destinations Caribbean Mexico Moon Palace The Grand   
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Located In: Mexico

Moon Palace The Grand

Google Logo 4.5 Google reviews (9781)
Best Price From £1959pp
Jan 2026
£4109 pp
All Inclusive
Feb 2026
£2469 pp
All Inclusive
Mar 2026
£2619 pp
All Inclusive
Apr 2026
£2289 pp
All Inclusive
May 2026
£2169 pp
All Inclusive
Jun 2026
£2489 pp
All Inclusive
Jul 2026
£2769 pp
All Inclusive
Aug 2026
£2149 pp
All Inclusive
Sep 2026
£1959 pp
All Inclusive
Oct 2026
£2009 pp
All Inclusive
Nov 2026
£2229 pp
All Inclusive
Dec 2026
£2229 pp
All Inclusive
Jan 2027
£2869 pp
All Inclusive
Feb 2027
£3439 pp
All Inclusive
Apr 2027
£3439 pp
All Inclusive
May 2027
£3189 pp
All Inclusive
Up to $250 Resort Credit*
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.

How far is the nearest beach?

Moon Palace The Grand is set beside the beach.

Distance from the airport

Cancun International Airport is approximately 11km away from Moon Palace The Grand.

Pools
Restaurant
Bar
Gym
Beach
Golf
Shuttle
Wifi
For Families
Waterpark
Click to read more
Accommodation
Grand Deluxe Garden View
  • Furnished balcony with garden view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Telephones
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Alarm clock/radio/iHome dock
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Honeymoon Suite
  • Furnished balcony with garden view
  • King-size bed
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Welcome romance amenities, including a bottle of sparkling wine and chocolate-covered strawberries (once per stay)
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • CHI Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Early check-in and late check-out (upon request, subject to availability)
Grand Swim-Up Suite
  • Direct access to semi-private pool
  • Furnished balcony with garden view or resort view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse Soap
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Bathrobes and slippers
  • CHI Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Family Suite
  • Furnished balcony
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • Double whirlpool tub
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Playstation 5 or Xbox One (a selection of Xbox games are available upon request)
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Lavazza Coffee maker
  • Liquor dispenser with world-class spirits
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Welcome amenities for families
  • Children’s mini bar including milkshakes, juices, soft drinks, water and chocolates
  • Children’s bathroom amenities
  • Children’s bathrobes and slippers
  • Fun in the sun bucket kit
Grand Presidential Suite
  • Furnished terrace
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • 2 en-suite bathrooms with double whirlpool tubs, bathtubs and showers
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Living room area with half bathtub
  • Dining and bar area
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar stocked with soft drinks, bottled water, juices and local and international beers
  • Espresso/American coffee maker
  • Liquor dispenser stocked with premium upgraded brands
  • Playstation 5 or Xbox One (a selection of games are available upon request)
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Safe
  • Alarm clock/radio/iHome dock
  • Scales
  • Umbrella
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Facilities

Facilities

  • Water park with lazy river, Flowrider, slides and wave pool
  • 9 swimming pools
  • Pool concierge
  • 27 hole Jack Nicklaus Signature golf course
  • Shuttle to Moon Spa & Golf
  • Golf academy (local charge)
  • Playroom children’s club
  • Wired teens' arcade games lounge
  • Awe Spa and beauty salon (local charge)
  • Gym
  • Spinning
  • Yoga
  • Pilates
  • TRX
  • Wi-Fi
  • Barber shop
  • Bicycle rental
  • Daily activities
  • Non-motorised water sports
  • Evening entertainment
  • Unique Day and Nightclub for adults only
  • Nightclub
  • Theatre
  • Beach club
  • Bowling alley (local charge)
  • 11 restaurants
  • 13 bars
  • 24-hour room service
  • Shops
  • Gift shop
  • Jewellery store
  • Doctor on call 24 hours a day (local charge)
  • Dry cleaning and laundry service (local charge)
  • Currency exchange
  • Babysitting service (local charge)
  • Cash machines
  • Business centre
  • Parking
  • Wedding services (local charge)
  • Meeting facilities
All-Inclusive

All-Inclusive

The Moon Palace The Grand all-inclusive programme includes the following:

  • Luxury accommodation
  • Fine dining
  • Top shelf drinks
  • Delicious snacks
  • 24-hour room service
  • Non-motorised water sports
  • Waterpark access
  • Free Wi-Fi

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Grand Buffet Restaurant

  • International cuisine
  • Serves breakfast, lunch and dinner, buffet style
  • Dress code: Casual

La Cantina

  • Authentic Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Casual

Habibi

  • Lebanese cuisine
  • Serves breakfast, lunch and dinner, à la carte
  • Dress code: Smart casual

Casa Mia

  • Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Smart casual

The Grill

  • Authentic Argentinian BBQ
  • Serves international lunch buffet and à la carte dinner
  • Dress code: Smart casual

Tavola

  • Italian cuisine
  • Serves lunch and dinner, à la carte
  • Dress code: Casual

Jade

  • Japanese cuisine
  • Serves à la carte dinner with robata grill
  • Dress code: Smart casual

Le Château

  • French fine dining
  • Serves dinner, à la carte
  • Adults-only
  • Dress code: Smart casual

JC Steakhouse

  • Authentic Steakhouse
  • Serves dinner, à la carte
  • Dress code: Smart casual

Caribeño

  • Fresh seafood, steaks and vegetarian dishes
  • Serves buffet breakfast, à la carte lunch and dinner
  • Dress code: Casual

Cusco

  • Peruvian cuisine
  • Serves buffet breakfast and lunch, and à la carte dinner
  • Dress code: Casual at breakfast and lunch, smart casual at dinner

Cicus

  • International cuisine for kids
  • Serves a la carte dinner
  • Dress Code: Smart Casual

Boulangerie

  • French-inspired coffee shop
  • Serves fresh bread and chocolates 24-hours a day
  • Dress code: Casual

Ninth Pin

  • Bowling
  • Serves snacks all day
  • Dress code: Smart casual

Tapas Y Vino

  • Serves Spanish tapas in the evening

Los Tacos

  • Serves traditional Mexican tacos in the daytime

Beach Club

  • Serves snacks in the daytime

24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun and Moon Palace Nizuc

Offer Details

Up to $250 Resort Credit*

Up to $250 Resort Credit*
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 17/12/2025 - 04/01/2027

Resort Credit is applicable per room per stay.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.

Minimum 4 nights apply. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.5 Google reviews (9781)
Chandler Mount
Thanksgiving week 2025. We had a great week at Moon Palace The Grand. The property is beautiful, the beach is clean thanks to the seaweed barrier, and the staff throughout the resort are consistently warm, attentive, and professional. Our suite was spacious and comfortable, and the app made ordering amenities easy. The resort’s size brings a lot of variety, from shows to restaurants to wildlife you don’t often see at a smaller property. The Thanksgiving dinner event had some operational challenges, mainly due to everyone arriving at the same time and a single check-in point that created a bottleneck. The atmosphere, food variety, and live music were all strong elements, and with a few adjustments—such as staggered entry times, clearer station signage, and more flexible seating—the overall experience could work extremely well. The foundation was good; it just needed better flow and communication to match the effort put into the production. The biggest area that needs clearer communication is the resort credit system. We booked spa and excursions before arrival without knowing about category caps or the 16% service fees, which led to unexpected charges at checkout. The staff ultimately resolved the issue, and the sales team was polite and respectful throughout, but clearer upfront guidance would help guests avoid surprises. Overall, it’s a beautiful resort with excellent service, and we would return—with a better understanding of how the credit system works.
Mark Jones
As a member of palace resorts, I expected a higher level of service from these folks. Room issues weren't attended to promptly, questions about our stay after the fact get no response at all from their service dept. The resort is beautiful and we enjoyed our stay but couldn't get dinner reservations at most of the restaurants, they cancelled excursions and offered nothing in return. Probably time to book somewhere else next time.
Iain McHugh
Dad+3 stayed 6 nights in a Family Suite, a connecting King room and two double bed room. Both sides were massive and each had a large indoor whirlpool tub near the balcony door. Bathrooms were very nice, except that on 3 occasions, there was no hot water, and on one of those, there was no more than a drip of pressure. The food on the resort was great in the buffets, but left something to be desired in the restaurants. Particularly the JC Steakhouse. We spent over 2 hours in the restaurant and had only mediocre food and servers who continually brought the wrong dishes to our table. Tavola, the Italian restaurant has good pizzas, but little else on the menu was remarkable. Caribeño, the seafood restaurant, had only 12 main course options to choose from. The dish I chose there, braised short rib, was a single rib, and about 2 tablespoons of rice on a plate. The meat was ok, but the time it took in only a half-full restaurant (30 plus minutes for mains) was excessive. We attended an evening show every night, and these should not be missed. Most start around 9, so even with the excessive dinner service, we made it to all of them on time. The magic and comedy show was our favorite. The Mexico show is also very entertaining and interactive. The Water Park at this resort is where they set themselves apart. Best service on the property, as-many-as-you-like towels, plenty of seating (shade and sun) and food options within the park. There is a lazy river, two two-peraom raft slides, four "racing" slides, and a large water playground with smaller slides for little ones. Also, a two wave Wave Rider on site is free to use (but the lines pile up to 45 mins plus mid day. Go early!) Overall, I would recommend this place if you've never been. It is something to behold, even by all-inclusive standards. If you stay at The Grand, you have access to the adjacent Sunrise and Nizuc properties and amenities as well. We may stay someplace else or try another Palace property next time. Maybe Jamaica?
Janis Cochran
This place is one of our family favorites. It's location is nice as it is minutes from the airport. Staff is always so friendly and helpful. Rooms are spacious and spread out nicely. All dinners are booked through an app by the guests, unless you're visiting the buffets. The café is always a big hit.
Brian MacLusky
The resort is nice, I'm not an avid all inclusive traveler but to call this 4-star accomodations is not true. Some of the basics such as lack of towels every day at the pools of a very annoying thing. The doors in the family connected rooms blocks the air conditioner if you have them open, room cleanliness is okay, there were some fake lashes on one of our towels, the outdoor furniture is stained, there is some mold in the showers in the corners. The peep hole to look into the hall way is fogged in a way you can't see, one of the reading lights is broken the elevator in our building the down button doesn't work so you can never get it. The wifi strength of signal is okay in our building but the throughput is nothing so devices connected to it can't always get to the Internet. Not a great beach for swimming considering the seaweed. That being said I wouldn't normally be so critical but we were convinced to do the "90 minute" presentation to join the club. The sales pitch is 2 hours without breaking a sweat you'll meet with 3 main salesman then one last one that sells you a coupon before leaving then walked out by one person that will give you their number to call them. Besides all that they gave us $500 off the room for attending, but the reason for the criticism the memberships start at 150k USD and it goes up to 1.5million. this isn't for prepaid vacations it's for a discounts on x amount of weeks of vacations. At that price point I expect more... Much more.
More...

BEST PRICE FROM Flight & Hotel
£1959pp
Jan 2026
£4109pp
All Inclusive
Feb 2026
£2469pp
All Inclusive
Mar 2026
£2619pp
All Inclusive
Apr 2026
£2289pp
All Inclusive
May 2026
£2169pp
All Inclusive
Jun 2026
£2489pp
All Inclusive
Jul 2026
£2769pp
All Inclusive
Aug 2026
£2149pp
All Inclusive
Sep 2026
£1959pp
All Inclusive
Oct 2026
£2009pp
All Inclusive
Nov 2026
£2229pp
All Inclusive
Dec 2026
£2229pp
All Inclusive
Jan 2027
£2869pp
All Inclusive
Feb 2027
£3439pp
All Inclusive
Apr 2027
£3439pp
All Inclusive
May 2027
£3189pp
All Inclusive

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