Loews Sapphire Falls Resort

Victoria Ben Yishay

Wonderful family stay at Loews Sapphire Falls Resort We had a fantastic stay at Loews Sapphire Falls Resort, and it was a wonderful choice for a family trip. The location is excellent — the resort is very close to the Universal parks, and getting to Universal Studios and Islands of Adventure by water taxi was incredibly convenient and fun, especially with kids. One of the biggest highlights for us was the Early Park Admission. Traveling with two children, this benefit made a huge difference and allowed us to enjoy the parks with much less stress. It was truly a valuable and very appreciated bonus. The hotel itself is warm, welcoming, and beautifully designed. The grand staircase and open lobby area create a lovely first impression and make the waiting areas feel elegant and comfortable rather than crowded or busy. The overall atmosphere is relaxed, charming, and very family-friendly. The pool area is excellent, with plenty of space to relax and enjoy time together. For a resort of this level, the pricing is very reasonable compared to other Universal hotels, which makes it an even better value. We truly enjoyed our stay and would absolutely return. A great balance of comfort, convenience, and family-friendly amenities.

Kevin Morris

We felt like royalty! From check-in to every customer interaction it was five star. The rooms were clean and comfortable and had all needed amenities for our stay. We loved the pool area as well as the breakfast buffet. It was a bit pricey, however that is to be expected. The location and proximity to CityWalk by boat was a huge plus and we never had to wait too long for any transportation. Mostly it was just peaceful and relaxing and a great secluded escape at the end of a busy day of the parks. We'd stay again if going to Universal Orlando. It was a wonderful temporary home for our family getaway.

Samantha Leonard

We had a fantastic 5-night stay! The rooms were spotless, the location was perfect, and the shuttle to Epic Universe made everything so convenient. From the moment we walked in, the customer service was exceptional — you truly feel pampered here. A special shoutout to Rehato, who went above and beyond to make our stay unforgettable. He was incredibly caring and genuinely wanted to make sure we were taken care of. He shared the best tips for food, rides, and navigating the parks, and every single recommendation made our trip even better. His service truly stood out, and we’re so grateful for the extra attention he gave us. We will absolutely be back!

Jaiden

The best part of staying here, is convenience. The water-taxi and shuttle busses offered speedy, and great service. Truthfully, the experience here was mid-level at best. The front desk staff who checked us in, Lissy, was amazing, she thoroughly explained, and orientated us to the resort, she walked us through all of the perks, and her customer service skill was absolute class, 5/5 for her alone. Another positive the views. The property itself is beautiful, and it’s a shame that it isn’t thoroughly carried through to the rooms. We found the on site amenities mixed. The pool, and the poolside restaurant are great. The pool was clean, supervised at all times when open, the staff were friendly, and the food from Druhm Club was really good. We also tried Amatista, and the food and service went downhill there in a very stark contrast. We were seated, and forgotten at our table for over 40 minutes, when our drinks were then finally brought to us, and not long after our main course. The food itself was mid tier, and because of this, didn’t live to its price tag. Lastly, we went to New Dutch Trading Co. a few times, and each time, we found the staff rushed and rude. Our main gripe was the quality of the stay. The room keys needed replaced 3 times, before discovering the culprit was a dead battery in our door lock. Which required a “engineer “ to come replace. The issue with the keys started day one, and wasn’t fully rectified until the third day. The rooms were certainly rooms, and that’s where the praise of them stops. The TVs offer no screencast or streaming, the outlets were in rough shape, and the vent in your shower lets every peep from your neighbours travel through. You can literally hear everything, including talking conversations from the hallways, and your neighbours. Overall, we have had better luck at other hotels in Orlando, and likely will not return to a Universal property.

Alpha Delta

We go all the time, multiple times a year, we must have been twenty times. Just got back today from celebrating our honeymoon, we had a blast! At the poolside drum restaurant Jerry & Nico were awesome! Nicest and most helpful people! We loved them, they definitely help make this important time in our life super memorable. The rooms were clean and we love the fragrance! We were blessed to have cold weather for Thanksgiving weekend. Can't wait to go back during winter break!