Loews Sapphire Falls Resort

Abhisek Verma

We recently stayed at **Sapphire Falls Resort** during our Universal Florida trip, and it was an absolutely fantastic experience from start to finish. The **air conditioning** in the room worked perfectly — a true blessing after long days in the Florida heat. The **room service** and **overall cleanliness** were genuinely top-notch, exceeding our expectations every single day. The **staff was incredibly friendly and helpful** throughout our stay. From check-in to checkout, everyone we interacted with made us feel welcomed and well taken care of. The resort itself is beautiful and very kid-friendly. Our children had a **wonderful time in the pool** and exploring all that the resort had to offer. It's the kind of place where both kids and adults can relax and enjoy — whether you’re taking a break from the parks or just lounging at the hotel. Highly recommend Sapphire Falls to families visiting Universal — it truly added comfort, convenience, and joy to our trip!

Roland Gaddy

I have to say I am really impressed with the overall accommodations this resort provided during me and my fiances stay during her birthday. We were allowed an early check in, a convenient 12pm check out, and was offered a rum cake in addition to a meal we bought at one of the restaurants on site. The pool area was very nice and everyone at the hotel we encountered were very friendly. The only would be problem we may have had was with parking costs but after a phone call the issue was resolved. 5 star hands down. I would go back again. The trolleys are also very convenient!

Nope Nope

The food is terrible and overpriced. You end up spending 2x the normal price for food that borders inedible. Don’t be fooled by the cute desserts in the window at the Grab and Go, they all taste like cardboard. I tried to give them the benefit of the doubt but time after time for the past week I was eating horrible food, until I finally just gave up. The workers are friendly and go out of their way to help you and even have some great conversations with you too. Hats off to the life guards who are the sweetest, and the pool staff who are the best to have a laugh with. The rooms amenities are very disappointing, I have gotten better amenities in a motel off the highway. Bring your own microwave for leftovers, bring your own hair dryer for showering, and don’t expect anywhere to even plug them in. Great location for the parks. The water taxi was in and out of service during our stay so we had to walk back to our hotel on some days. Overall: The people are great, but the business is horrible.

Quinn Buss

Excellent service, clean rooms, and helpful and friendly staff. Can't beat the water taxis and great pool area. For its price, it is definitely worth its value for a relaxing stay that offers more of a "luxury feel" than the lower tier Universal hotels!

Jessica Day

Probably the best resort we’ve stayed at. Staff was absolutely wonderful in every department and just so friendly!!! Food at strongwater was fantastic!! Pool area was above and beyond relaxing and plenty of chairs to sit. Pool staff were super friendly and attentive. From start to finish our trip was exactly what we needed and wanted in a vacation!!