Loews Sapphire Falls Resort

Victoria Ben Yishay

Wonderful family stay at Loews Sapphire Falls Resort We had a fantastic stay at Loews Sapphire Falls Resort, and it was a wonderful choice for a family trip. The location is excellent — the resort is very close to the Universal parks, and getting to Universal Studios and Islands of Adventure by water taxi was incredibly convenient and fun, especially with kids. One of the biggest highlights for us was the Early Park Admission. Traveling with two children, this benefit made a huge difference and allowed us to enjoy the parks with much less stress. It was truly a valuable and very appreciated bonus. The hotel itself is warm, welcoming, and beautifully designed. The grand staircase and open lobby area create a lovely first impression and make the waiting areas feel elegant and comfortable rather than crowded or busy. The overall atmosphere is relaxed, charming, and very family-friendly. The pool area is excellent, with plenty of space to relax and enjoy time together. For a resort of this level, the pricing is very reasonable compared to other Universal hotels, which makes it an even better value. We truly enjoyed our stay and would absolutely return. A great balance of comfort, convenience, and family-friendly amenities.

Kevin Morris

We felt like royalty! From check-in to every customer interaction it was five star. The rooms were clean and comfortable and had all needed amenities for our stay. We loved the pool area as well as the breakfast buffet. It was a bit pricey, however that is to be expected. The location and proximity to CityWalk by boat was a huge plus and we never had to wait too long for any transportation. Mostly it was just peaceful and relaxing and a great secluded escape at the end of a busy day of the parks. We'd stay again if going to Universal Orlando. It was a wonderful temporary home for our family getaway.

Stamp

We had an absolutely incredible stay at this resort! From start to finish, everything exceeded our expectations. Here are the highlights: • Modern & Spotless: The rooms are contemporary, stylish, and kept in pristine condition. You can tell they pay great attention to cleanliness and detail. • Stunning Pools & Atmosphere: The pool areas are beautiful and very well-maintained. A special shout-out to the outdoor fire pit — it’s the perfect spot to relax in the evening and enjoy the cozy ambiance. • Prime Location: You couldn’t ask for a better spot, especially with its proximity to the parks. It made our daily trips so much easier. • Seamless Transport: The complimentary water taxi was a game-changer! It’s such a convenient and scenic way to get around. Everything about this resort feels fresh and upscale. If you’re looking for the perfect blend of comfort and convenience, look no further. Highly recommended!"

Elina Kolesnikova

This hotel is significantly overpriced for the condition of the rooms. We stayed here recently and, unfortunately, our initial experience was very disappointing. At booking, we requested a high-floor room, but were assigned a third-floor room in noticeably poor condition. The room had extremely uncomfortable mattresses, visible wear and damage on the walls, worn and peeling furniture, a very old and noisy air conditioning unit, and non-working Wi-Fi. My husband and I were unable to sleep for hours. Because our children were already asleep, we couldn’t immediately go to the front desk that night. We addressed the issue first thing in the morning, and to their credit, the front desk did move us to another room. The new room was more acceptable, but still did not fully justify the high nightly rate this resort charges. While the staff handled the room change professionally, the fact remains that a resort at this price point should not be assigning rooms in such poor condition in the first place. Guests should not have to complain mid-stay just to receive a room that meets basic expectations. Overall, the hotel has a great location and atmosphere, but the room quality does not consistently match the price paid. Unless room updates and maintenance are addressed, it’s difficult to justify the cost.

Toya S.

Decent hotel and check in was a breeze, Star at the front desk was very pleasant. Our room was clean and bed comfortable however the remote didn’t work properly for the tv. The hotel is beautiful and the staff is kind. The pool is nice. We enjoyed the food at Amatista Cookhouse and Strong Water Tavern. However, the food at New Dutch Trading Company is horrible and beyond over-priced for something that tastes like it comes from a convenience store.