Loews Sapphire Falls Resort

Jesse Reed

Let me start by saying Abby at the pool bar is wonderful! She was one of the highlights of my stay. The lobby bartenders were also super hero’s keeping up with a conference crowd and still taking the time to make the drinks special. This hotel is nice and the pool is great. We did have issues with check in and our keys multiple times and felt that the front desk could have been more helpful. It felt like we were inconveniencing them. The location is awesome if you’re planning to go to universal, the beds are comfy, and the shower is great. I appreciate when hotel showers have a glass door to keep the tile from getting slippery. The mirror has great lighting to put on makeup as well.

Shannon Stephens

My stay at Sapphire Falls blew a stay at a comparable Disney resort out of the water. The front desk representative, Mariangel, went above and beyond to make the stay special. We were offered a room upgrade for my birthday. The signed birthday card from the staff was a sweet touch, and the room itself was amazing. Clean, spacious, nice bath area. The entire resort had a clean smell. The landscaping was gorgeous. The check-in area and the large spiral staircase was very nice. If I had to choose a Disney resort or Universal, especially Sapphire Falls, I'm going with universal in the future. The food and drink selections were better quality for comparable costs as well. It helps that it is simply not as crowded, so everything is more personal. Overall the experience and the service from the staff from start to finish was 10/10.

Heather King

Went here for my 50th Birthday to do Universal Horror Nights and for the amount of money spent I was very disappointed with the room we stayed in AND most of all the Horror Nights. I go every year to Haunted Houses for my Birthday so I've been all over to several and this place is so hyped up for many years and I hadn't done it so I thought for my 50th I thought I should finally try it and is was very disappointing to say the least. The hotel lobby was beautiful but once you left it the place needed paint and fixed chipped up baseboards and broken tile in the bathroom, you could hear everything the walls were so thin. We asked to move to another room 2x but sadly they didn't accommodate us. This place was the most expensive one out of 3 we could choose with the travel agent and it definitely wasn't worth the $. And the fact you get charged $36 to park a day there is crazy! You're staying at their place- where else you parking at? The Horror nights were nothing special, I never even had to run from anyone! Never got chased by chainsaws, which scares me to death but I love it, 10 Haunted Houses and they were only about 6mins each to walk through and you could see everything inside, no darkness that freaked you out, no black corners to turn, just march through a house with 20 other people! No moving floors, no small places to go through, no black light stuff, no 3-D stuff, really boring for the amount of $ and we bought fast passes, as we do every year wherever we go, and you could only use them 1 time per ride or house! I wouldn't have wanted to go through any of the houses again because they weren't good but we were only allowed to ride 4 rides and you could only use your fast pass 1X! At other amusement parks/Haunted things you could go as many times as you wanted! I think that was ridiculous as well. Not worth the $$$$ and I'll pay way less and get really scared elsewhere!

Dylan Gutman

My wife and I’s stay was amazing from the moment we checked into the moment we left. The hotel was beautiful and blew our expectations out of the water. Mariangel at the front desk was super friendly and helpful and made our stay amazing from the very beginning. Christian at the bar at Strong Water was incredible, made amazing drinks and was really personable with all the guests at the bar! Can’t recommend the hotel enough!

Robert Hewitt

This has to be the best hotel I have ever stayed in. The staff are incredible, friendly, knowledgeable and they make you feel as though they want you here. We have bought our 1 year old with us and after not having a kettle or fresh water to prepare her milk, the staff were on it straight away with no fuss and since then they have assisted in every way possible short of babysitting our 3 kids I dont think they could be anymore accommodating. We were lucky enough to upgrade to a kids suite and it is huge. So much space! The kids love having their own space away from my snoring at night and it helps everyone unwind at night. The pool is fantastic. It is open from 0900 until 2300 with plenty of lifeguards to make you feel safe. It is shallow enough for kids to enjoy and a small splash pad area for little ones. The pool also has a water slide which is a lot of fun and a large hot tub type area. There are lots of places to eat and I highly recommend trying them all! The pretzels pizza fusion from the onsite coffee shop is a must! As an added bonus you can get a free water taxi to the universal parks where you also get early admission when staying. The water taxis are a lot of fun and gives an opportunity to engage with other guests and park goers. The captains have all been super friendly and given great advice for our first time travels.