Loews Sapphire Falls Resort

Katrina Bressler

I love the design and feel of the hotel. It's spacious without being overwhelming. It's calming. The rooms are comfortable. But the staff? The staff is amazing! I'm here for a conference and Alex V that checked me in was the best part of a stressful day! He took his time to help me and it meant so much!

Anthony Rich

Our stay at Loews Sapphire Falls Resort in Orlando started off on a shaky note, but thanks to the exceptional efforts of the resort team, it turned into an unforgettable and outstanding experience! Upon arrival, we check-in and were assigned a room that felt modern, and plenty of room for the 3 of us. However, one morning, an unexpected issue arose that disrupted our experience. I promptly informed the management team, and their response was nothing short of remarkable. Everyone involved went above and beyond to address our concerns quickly and professionally. What truly made our visit so memorable was the staff’s dedication. They not only resolved our initial issue, but went the extra mile to surprise our son with a three eyed blinky fish from the Simpsons in Universal with it’s very own story book! AMAZING!!! The resort itself is stunning, with its Caribbean-inspired decor, lush grounds, and a vibrant yet relaxing atmosphere. The pool area was a highlight, with plenty of loungers, a fun water slide that our 7 yr old son loved and refreshing drinks/ cocktails that we did sample a number of times from the bar. We got breakfast in the morning from by the lobby - again the pastries and drinks were good and the restaurant - Amatista Cookhouse near the river taxi was fresh and fabulous with great service. The shuttle service to the parks was seamless if that was the bus to Epic or the water taxis. By the end of our trip, we felt like VIPs. The team’s commitment to turning our experience around transformed a rocky start into one of the best vacations we’ve ever had. Loews Sapphire Falls Resort is a gem, and we can’t wait to return, again a huge thanks to the staff involved for making it a trip to remember! Thank you so much!

Heather King

Went here for my 50th Birthday to do Universal Horror Nights and for the amount of money spent I was very disappointed with the room we stayed in AND most of all the Horror Nights. I go every year to Haunted Houses for my Birthday so I've been all over to several and this place is so hyped up for many years and I hadn't done it so I thought for my 50th I thought I should finally try it and is was very disappointing to say the least. The hotel lobby was beautiful but once you left it the place needed paint and fixed chipped up baseboards and broken tile in the bathroom, you could hear everything the walls were so thin. We asked to move to another room 2x but sadly they didn't accommodate us. This place was the most expensive one out of 3 we could choose with the travel agent and it definitely wasn't worth the $. And the fact you get charged $36 to park a day there is crazy! You're staying at their place- where else you parking at? The Horror nights were nothing special, I never even had to run from anyone! Never got chased by chainsaws, which scares me to death but I love it, 10 Haunted Houses and they were only about 6mins each to walk through and you could see everything inside, no darkness that freaked you out, no black corners to turn, just march through a house with 20 other people! No moving floors, no small places to go through, no black light stuff, no 3-D stuff, really boring for the amount of $ and we bought fast passes, as we do every year wherever we go, and you could only use them 1 time per ride or house! I wouldn't have wanted to go through any of the houses again because they weren't good but we were only allowed to ride 4 rides and you could only use your fast pass 1X! At other amusement parks/Haunted things you could go as many times as you wanted! I think that was ridiculous as well. Not worth the $$$$ and I'll pay way less and get really scared elsewhere!

Ronnie Marshall

I booked a hospitality suite and a Lagoon view normal room, then added a 3rd room a week later. I came into the hotel in person a week before my trip to verify I had connecting rooms, all three. Thinking a Lagoon room connecting to a hospitality suite. Unfortunately they gave me what I feel is the worst view you could have for a hospitality suite connected the room I booked a week later, not the Lagoon view I paid more for. They left the Lagoon view at the other end of the hotel all by itself. Its my son's birthday and wanted everyone to be close and have a cool view with great rooms. I'd completely get it if I hadn't come into the hotel in person a week before this to avoid this exact situation. In no way at that time did they explain this is how they were going to arrange my connected rooms, which only one is connecting. I spoke to the manager today and she indicated nothing could be done, so I wanted to make sure I at least posted the unfortunate experience I had. I do like the spacious space the hospitality room has for special occasions. This is the 3rd year in a row we've celebrated my son's birthday here.

Jesse Reed

Let me start by saying Abby at the pool bar is wonderful! She was one of the highlights of my stay. The lobby bartenders were also super hero’s keeping up with a conference crowd and still taking the time to make the drinks special. This hotel is nice and the pool is great. We did have issues with check in and our keys multiple times and felt that the front desk could have been more helpful. It felt like we were inconveniencing them. The location is awesome if you’re planning to go to universal, the beds are comfy, and the shower is great. I appreciate when hotel showers have a glass door to keep the tile from getting slippery. The mirror has great lighting to put on makeup as well.