Zafiro Palace Alcudia

tony hooks

A very pleasant experience. I was staying at the hotel with a group of 12 golfers and we each had our own junior suite. The rooms were very clean and comfortable. We only ate breakfast in the hotel which was excellent with a great choice of hot and cold food. The staff were very attentive and tables were cleared regularly. Bar staff were of the same standard. The reception staff went out if their way to make our stay memorable, from booking taxi's, recommending resaurants and general helpfulness. What's nit to like about the hotel.

Stephen Borrett

We stayed for a family holiday and it was our first time here. What an amazing place!! The hotel was superb in every respect. The food was outstanding, level of service was excellent and the facilities were brilliant. All the staff were excellent, polite & couldn't do enough for us, well done to them all. It was my wife's 60th birthday whilst there and the hotel went above & beyond as they gave her a bottle of prosecco & a lovely heart shaped cake, amazing ❤️ Thankyou for making our stay so special and we look forward to coming back next year for our summer break. Room 5302

Vegard K

We spent a week at this beautiful hotel, and overall we had a pleasant stay. Food and Restaurants The buffet at The Market was excellent, with a large and varied selection. Unfortunately, we found that if you sat outside along the sides, staff could forget about you – plates were not cleared away, and it could take a long time to place a drink order. We ate at La Veranda only once. The food was fine, but not on the same level as the buffet. Rooms and Facilities Our room was nice, the bed was comfortable, and we had everything we needed. However, we did experience two technical issues: a balcony door that didn’t work, and a toilet that kept running after cleaning. These were fixed, but it was still inconvenient. The hotel felt very large, and we felt the staff sometimes lost oversight. Routines seemed unclear at times, resulting in inconsistent service. Pool Area The pool with the swim-up bar was quite crowded, and finding available sunbeds was very difficult. The hotel has a rule that sunbeds cannot be reserved for more than 40 minutes without use, but this was not enforced. Additionally, lifeguards began removing our towels before pool closing time, even though we had personal items like bags and shoes on the loungers. This felt unnecessary, as it meant we had to walk back to our room cold and wet. The pool bar was often busy, and we sometimes waited up to 10 minutes to be served, especially when seated on the sides. Hygiene could also have been better – we saw a bartender use a glass that had fallen on the floor. Entertainment and Amenities Evening entertainment was disappointing, and there was no mini-disco for children. We also missed having a small shop at the hotel for basic items like snacks, drinks, or pool supplies – everything had to be purchased outside the hotel. We also found it inconvenient to bring the hotel key card to the pool bar for all-inclusive service. A wristband system would have been much more practical and avoided bartenders constantly asking for the room number. After 10:30 p.m., the hotel became completely quiet, with no music or activities, giving the impression that everyone should return to their rooms. Summary Zafiro Hotel Alcudia is a beautiful hotel with an excellent buffet, nice rooms, and very friendly staff. However, the hotel feels slightly too large for the current staffing level, and routines are lacking to ensure consistent service. With better organization and a few more staff members, this hotel could easily move from very good to truly outstanding.

Frank Sloane

The location of the hotel is excellent, sitting in an elevated position giving wonderful views of the area. The staff at every level are excellent - from reception , restaurant and cleaning staff. All had a welcoming attitude and treated everyone as a valued customer. They couldn’t have been better. Rooms were very clean and very comfortable. Saved the best to the last. - the food. It was incredible, the range and quality and presentation was very, very satisfying. It was our second year to stay at the Zafiro and we are already thinking of returning next year. Overall my rating for this excellent hotel would be 10/10.

C Y

Fantastic stay overall. There were a few minor things that didn't seem as attentive as previous years but equally, some things seemed slightly better. The choice and quality of food was of a very high standard. The staff are superb, especially in the restaurants and bars. The rooms are very spacious and clean, although it did feel during this stay there were a few things not replenished or cleaned as thorough, like milk and the bath etc We had to call reception a few times for refreshments and to adjust things in the room. Overall though a fantastic resort with great swimming pools that caters for all ages. Extremely well kept grounds and excellent facilities. Night time entertainment can be hit & miss but overall it services everyone.