CM Mallorca Palace

Mihaela Grancharova

I recently stayed at Mallorca Palace and had very mixed feelings about my experience. I booked Mallorca Palace only because they confirmed that late-night check-in was possible. I contacted them through their website before booking, and they clearly told me that I could arrive late as long as I mentioned it in the booking. I followed their instructions and wrote in German that I would arrive during the night of July 2nd. When I arrived, exhausted and alone, they looked at me like I didn’t belong there. My room was not ready, and they said they thought I was coming the next night. Their only “solution” was to offer me the presidential suite for over 300 euros—just for a few hours of sleep. No refund, no help, no responsibility, no backup accommodation. I was left without a proper place to sleep, in a 5-star hotel that I had booked in good faith based on their own confirmation. I asked if I could sleep on a pool lounger, just to get some rest, and they said it wouldn’t look good for other guests. In the end, I was allowed to sleep on a sofa. They gave me a bottle of water and told me I could shower in the spa. At 7:00 am they woke me up so I could eat breakfast, and I didn’t get my actual room until after 9:00 am. My first day of vacation was ruined, all I wanted to do was sleep. Later I rented an e-bike from the hotel. The first one was in terrible condition—old and unreliable. I asked them to change it, and thankfully they did – the second one was much better. The rest of the stay was fine: the food was good, the room clean, the staff friendly—but none of that changes how terrible the first impression was. I booked this hotel only because they said late-night check-in was possible. Instead, I was treated like a burden and left to sleep on a sofa. This was humiliating and completely unacceptable for a so-called 5-star hotel.

hamish owbridge

Absolutely fantastic resort, little bit smaller than the ones around the area but that makes it so much nicer. More german speaking tourists but that makes for a more quite atmosphere. Great adults only and no screaming children. The service was great and the food was also amazing. Always willing to help with booking excursions as well. The aircon could have been a bit cooler in the rooms but overall clean and tidy and smelt amazing. Always activities and events on! About 5min walk from the beach but the pool complex was fantastic with a little bar attached

S Bailey

The Mallorca Palace is a first class hotel. We found the staff to be friendly, polite and helpful. The food in the restaurant is amazing and especially the desserts! The hotel is smaller than others nearby and with that comes a more relaxed vibe and a more personal approach to your comfort and enjoyment. Will definitely want to return

Mick Byrne

Class hotel, very chilled, place is Immaculate and the staff are soo good. The restaurant is gorgeous with and outdoor option (see photo) and the freshness and variety of food is impressive. I would have liked another few days but I will be back. Location to beach is great for walks etc. Really enjoyed my stay couldn't fault it in any way. Well done all at the Palace

Markus “markobear1”

The CM Mallorca Palace was a decent stay , located 1 block from the Mediterranean. The Exceptional.....Service. All services were great, but especially the front desk staff ( big thank you to Sharon and Adrian ....they were the best! ). Also wonderful was the breakfast staff, always there for whatever I needed. Housekeeping was fast and efficient. Also fabulous was the breakfast selection. Wow. So tasty and the omelets were prepared by experts! The adults only CM Mallorca was perfect for the relaxed, no screaming , crying children , venue. The pool was refreshing, and sunbeds were always available. Pool aerobics and yoga were both available at the pool. The just OK.....the rooms were a bit spartan and in need of a refresh. Housekeeping seemed to ignore my clean- the -room sign and would just clean the room in a predetermined rotation. The door hanger room cleaning sign meant nothing. The beds were moderately comfortable, definitely not the best mattresses....again , in need of replacing. Entertainment was nightly, and there were activities for anyone so inclined. The general cleanliness of the hotel was superb. Super clean ,with cleaning staff constantly cleaning all common areas. Excellent! Prices were reasonable, and I received good value for money spent 👌. Handicap doable and recommended. Elevators worked flawlessly. Final take....recommended, and I would not hesitate staying here again.