Secrets Mallorca Villamil Resort & Spa

Gabriel Teixeira

This is not a 5 star hotel! Even 4 start would be overrated. 2 out of the 3 nights I was not able to have hot water, even after complaining for 2 days at reception, nothing was done. I believe the hotel cannot provide enough hot water for all rooms so you are luck if you get hot water. Our room also smelled like sewage every time we got back from a day out (116). Would not recommend this place, it’s a rip off using a name and a history. The staff at the restaurant is great. Staff at reception and management is useless, they have done nothing to fix our issue.

Diane Blake

My sister an I stayed here june 13-18th, last minute booking. It was extremely expensive, but we did upgrade to a preferred suite. The room was clean, on arrival but was really one large unsuite room, as the 2 chairs were in the bedroom. Lights went out automatically on the balcony at 11pm, so we had to sit in the dark some nights. The cleaners often forgot to empty certain bins, nor did they stock the minimum bar daily ( as advertised). It took a complaint to reception to rectify. Food was very good during the day in all the facilities and 99% of staff were very friendly and polite. One or 2 were just rude, we were in the world dining room, and one female waitress cleared away all spoons for desserts so no one could have any ( there were some diners left eating after the 9.30pm deadline) she gave me the dirtiest of looks and reluctantly passed me a dirty server out of a bucket! ( she had shaved hair on one side and a bad attitude). We booked 1 evening meal at the sea grill, ( included) we sat at 8.30pm and at 10pm we walked out, in that time we had a starter at 9.15pm and fed on bread, no meal and the waiter who said he " was just doing drinks" failed to serve drinks, we were told by reception we were not the only ones who walked out. Room service never got the order correct even when ordered in Spanish. No snacks as advertised only found them as we waited for our taxi to leave. Poor service at times, only held together by some fabulous staff who try, the demographic was mostly German retirees aged about 65. We went out most evenings to escape. If you are booking we recomend just get a regular room or SC apartment as the extra you pay, there is no difference between that and preffered, its an excuse to charge extra. Location cannot be faulted.

Kirk Goddard

I have to update my review to 1 star (leaving previous comments below) I am giving this hotel a 1 star because they haven’t registered themselves as a Hyatt hotel so when they charge you for the stay, you don’t get any bonus points when using your Hyatt credit card with chase. They use a third party vendor to process their payments which is probably why this happens. Both World of Hyatt and Chase are absolutely useless in resolving this issue, but at the end of the day it’s the hotel’s fault because they are the ones who caused this issue and are refusing to resolve it. (Old comments) Excellent hotel! Even better if you have World of Hyatt status, but still a great choice if you don’t. Laura at the front desk was very nice and every other member of staff we encountered was rather pleasant. It is a bit more expensive than some others nearby, but you absolutely cannot beat the value, especially during the shoulder season. For parking, you can find some free public parking between a 5-15 minute walk away rather than paying for parking here (which I think is 40€ per day)

edith gruner

Thank you to the Hotel Team for a beautiful stay. Attention to detail, friendliness from the Reception team to the Restaurant teams, in particular the very hospitable Jesus, not to mention the wonderful Housekeeping Ladies who kept us hydrated and fed every day. Killer location. Wish we were still there! Thank you all!

Fati bou

Perfect location. Beautiful views to the beach and close to many amenities. I also find their breakfast amazing, so many options to choose from!