GPRO Valparaiso Palace and Spa

Peter “Floxen”

Stayed 3 nights in Superior room w. seaview. Should have got water & coffee capsules every day, nobody gave it, had to ask every time. 2 broken expresso machines, 3'rd one not 100% either. Very attentive & good serviceman Juan Carlos helped on arrival though. The other staff serving the room was not attentive at all when talking to them (In Spa or Eng). Very few workers in breakfast buffé, a big hassle to get a coffee pot to the table every morning. Asked a young employee & showed our table but she never came. Same next morning with another man preparing our table & asked about the coffee; he never came!! Had to find other personal to deliver such a basic item in a FIVE STAR HOTEL. Last day i tried to call the direct number to book the Spa several times but no reply. The reception did the same without getting a reply. I walked down to book by the counter & saw the Young woman sitting relaxed not being busy, mentioned about "no reply" and just got an ignoring reaction?! The Bistro restaurant served very delicious fishes for both of us, can recommend to eat there. Summary; not worth 450 Eur/night.

Nicolas

I stay at the GPRO Valparaíso Palace & Spa regularly for business and appreciate it every time. The rooms are spacious, quiet, and very comfortable. The beautiful pool area and the rich, delicious breakfast are particularly enjoyable. The location is also ideal – central yet pleasantly quiet, with a lovely view of the bay. The service is always friendly and professional. Overall, an excellent hotel for both business trips and relaxing stays.

Kyle Blair

Superb. Sep 6 - 13 '25. Everything was exceptional, all bar one particular waitress (I can't let it go 👀) Gorgeous views surrounding the hotel. The outdoor pool was great and well maintained. The food is high quality and the entertainment made for a delightful evening. The breakfast, well, wow! The best my partner and I have experienced. The spa is second to none! The staff in the spa were highly professional. Would highly recommend the Ayurvedic massage! If we ever return to Palma, GPRO Valparaiso would be our first pick. 9.5/10

Alexandra Ramsey

Excellent hotel with really great staff who go above and beyond to help. Breakfast choice was very good and rooms clean and well appointed. The pool area was really lovely and pretty with a good bar service. It’s a little way out of town but there’s a good bus service or taxi each way to old town is approx €8-9. If it was closer to town the hotel would be alot more expensive and not have as good facilities so was happy to be a bit further out and with lovely views over the harbour.

pradeep Gangadhar

I stayed at this hotel from the 19th to the 21st of July, and I’m honestly very disappointed. The air conditioning in my room (Room 322) was not working at all. When the technician came to check it, even he was drenched in sweat and admitted he couldn’t fix the issue. The temperature inside the room was 26°C according to his device — completely unacceptable for what’s supposed to be a 5-star hotel. I paid approximately 700 euros for two nights and haven’t had a proper night’s sleep. I’ve been sweating non-stop and feeling absolutely miserable. I even had a flight at 5 AM on the 21st, and despite explaining my situation to the staff, they told me the hotel was fully booked and couldn’t provide even a spare room for just 3 hours of sleep. That was incredibly frustrating. To be fair, the hotel staff were very polite and sweet. I have no complaints about them personally. But the AC issue completely ruined my stay. As a frequent traveler who has visited over 20 countries, I can confidently say this is not the standard of a true 5-star hotel. This is actually my first Google review, and I’m writing this at 2 AM while drenched in sweat, exhausted, and unable to sleep for the second night in a row. If you’re considering staying here, please be cautious — especially if you’re booked into Room 322. The AC doesn’t work, and you may end up sleepless and uncomfortable like I did.