Ebony Stephenson
I stayed here for a week long conference at the convention center. Cesar at the front desk was so helpful, kind, and professional. The hallways were well lit and safe. The elevators were all working and they did not take a long time to wait for. The location was great and I appreciated not having to walk through a smoky casino. The restaurant and market downstairs were great. The rooms were clean and spacious. My only recommendation was for them to add towel bars and robe hooks in the bathroom.
John Kato
My Wife & I stayed here for a week for her Veterinary Conference. As the Conference was at the Mandalay Bay, and we didn't have a car, it was a considerable distance away. We had to walk to the Sahara Monorail Station, take the entire line to the MGM Station & then walk a distance to the Trolley. All told, this took almost an hour.
Be very warned: this IS a timeshare subscribing location. There are representatives slithering around the main floor pestering you to view a "presentation". They even call the room multiple times for that same "qualified" "free gift". No damn thank you. This, alone, soured my experience here at a very impressive "resort".
Sadly, unlike the vast majority of lodgings we patronize, there is no included free breakfast. There is a Marketplace that sells grossly overpriced goods including a limited selection of up-priced Starbucks drinks.
Housekeeping service is adequate, if not spotty. Some days, it was done by 10am, other days, it waited until late afternoon.
The Front Desk Staff appear detached & bored. When we checked in, we asked for a late checkout, as our flight isn't until 4:30 in the afternoon and checkout time is an uncharacteristic 10am. The Clerk was unable to accommodate our request and give us comfort & peace of mind. We'd have to wait until the night before to beg them. As I type this, it is the morning and we checkout tomorrow. I have little hope that they will accommodate our request, and, if they do, I imagine how much they'll charge us for the privilege, as everything costs something inflated here. Speaking of "charges", there is a so-called "resort fee" charged daily that is NOT in the booking quoted price. This is very poor business practice & is illegal in many jurisdictions in Canada (where we're from).
The Pool Deck is adequate if not absurdly loud with some noise that, I'm sure, they'll qualify as "music". There is some representative that slithers around the deck bothering people. I ignored her multiple times. When the sun was out, I enjoyed lounging & catching a bit of a tan.
Bottom line: NO, my Wife & I will not be returning to this timeshare selling location. The property was well kept & the room was exemplary, but those representatives really soured my experience, sorry.
Dan Marino
Great place for longer term visits when you want to be near the strip without all the hulaballoo that goes along with it. This is a no nonsense hotel with fewer amenities than the casino properties. Rooms are nice suites with plenty of space and full sized residential appliances.
I was in town for a big annual convention and they were understaffed. The cafe line was long every morning making grabbing a coffee and banana a 20 minute adventure. Prices were exorbitant even by Las Vegas standards. At check in they lure you with a “welcome package” which is actually a sales pitch for a time share. Not a horrible experience, but not one I’d pay $200+ a night for.
lj H
Great location right on the strip to experience a piece of Vegas. Conveniently located. Amazing staff. 4 star because the beds are actually very hard and caused my back to hurt. Also the coffee machine in my room was dirty but I was provided the means to clean it myself. No free breakfast, but the options available to buy were nice. Towels came fast when requested. Very safe location with a lot to offer.
Jill S
Location on the strip is nice and close to the bus stops for transportation. Our room was spacious and the pull out couch was helpful for our size group. The breakfast was good and very convenient. We didn’t spend much time at the pool as it’s cold outside still.
Only disappointment is the bar closes extremely early and there are not any onsite restaurants other than the breakfast place. There is a market that you can buy food at and cook in your kitchen. Just need to go off site for any nice casino, restaurants or drinks.
Staff was accommodating. Would recommend for any families.