Hilton Dubai Al Habtoor City

Bilal Bashir

I had an absolutely wonderful stay at Hilton Al Habtoor City. The service was outstanding and truly exceeded my expectations. A special thanks to Mr. Steven for his excellent service and professionalism, which made my stay even more comfortable. The valet team also deserves great appreciation for their efficiency, friendliness, and prompt support at all times. I would especially like to mention Muzamil, who is an incredibly generous and kind person. His exceptional service and genuine care made a lasting impression on me. Thank you to the entire team for such a memorable experience. I truly look forward to staying here again.

Eduardo Duniec

We want to thank the staff at the Hilton Dubai Al Habtoor City for the wonderful experience we had!!! We enjoyed every minute of our stay here and had a great time. Thanks specially to Ritchel of the Guest Relations Department for her kindness and help - she took care of us even before we arrived! Thanks to Sunita Rai (and all the Housekeeping Department) for her dedication and her kindness to my daughters' needs. Thanks also to Daisy Mae and the wonderful staff at the Executive Lounge for the dedicated attention and the quiet and relaxing (and delicious!!!) experience we had every morning and evening there! Thanks again to everybody at the front desk and everyone who helped us so nicely every time we came and went to/from the hotel. We will definitely cone back for more 😀 🙏❤️

Saman Rashidi

Great restaurant team, but overall hotel experience disappointing I recently stayed at Hilton Al Habtoor City in Dubai with a large business group, and while there were a few highlights, the overall experience fell short of expectations. Restaurant Breakfast We tried the main restaurant for breakfast, and the food quality was good. However, the layout is extremely spread out. You have to walk from one end of the restaurant to the other for different buffet sections, which becomes tiring and impractical, especially during a busy morning. For such a large area, the selection of items could have been better. That said, the staff were absolutely outstanding. Tarun, the restaurant manager, was exceptional, and the entire team went out of their way to be helpful. Their service easily deserves more than five stars. They were the best part of the entire stay. Rooms and Facilities The rooms were not very clean and maintenance is clearly lacking. All pillows seemed to be feather, which sounds luxurious, but for anyone with allergies it becomes impossible to sleep. There were no synthetic pillow options placed in the room, and having at least one synthetic pillow alongside a feather pillow should be standard in a hotel of this category. Hotel Management and Group Booking Experience My biggest disappointment was the hotel’s group sales management. We booked a large number of rooms for several nights, and I was expecting at least some level of flexibility or hospitality, especially as a Gold or Diamond Hilton Honors member. Unfortunately, the opposite was true. They were extremely strict, not accommodating at all, and surprisingly stingy. Simple requests were met with repeated “no, you can’t have this” or “no, you can’t have that,” even though we were committing to a significant number of room nights. This is not the level of service one expects from Hilton, especially for business bookings. Conclusion The restaurant staff were excellent, but the hotel management experience, room quality, and overall accommodation standards were disappointing. Based on this stay, I would not book this property again.

Danielle Louise

⭐️⭐️⭐️⭐️⭐️ 5-Star Review: Hilton Abtour City Hotel, Dubai We’ve just finished an incredible 6-day stay at the 5-star Hilton Abtour City Hotel in Dubai, and it has been nothing short of fantastic. From the moment we arrived, the service has been outstanding. A special mention goes to Kyra and Dinesh, who have been absolutely amazing throughout our entire stay. They have been friendly, helpful, attentive, always smiling, and genuinely dedicated to making our experience perfect. Their warm hospitality truly made all the difference. The whole hotel has been exceptional—from the staff and the food to the cleaning team and the accommodation. Every part of our stay has reflected true 5-star quality. We would definitely recommend anyone visiting Dubai to stay here, and we will absolutely be coming back. Thank you for an unforgettable stay!

Thanh Ngo

This hotel is adequate as a blend of leisure and business travel. The rooms are typical of Arab-region 4–5 star properties comfortable and predictable. One detail I genuinely enjoyed was the lobby and hallway fragrance from their diffusers, which felt distinctive and thoughtfully curated from an olfactory standpoint. The main drawback, however, is the breakfast arrangement. This Hilton is connected to a Curio property, which meant breakfast was not served in the Hilton’s main restaurant. Instead, guests are directed to the Curio side. While acceptable in theory, the experience there felt disorganized and overly chaotic hardly ideal for a calm morning start. Location is another weakness. The hotel is not conveniently near the metro, and navigating on foot can be confusing for first-time visitors. Reaching the station requires taking an elevator across the hotel, crossing a long bridge, and then figuring out how to cross the street often without a clear shortcut. Otherwise, expect a long detour just to reach the opposite side. One downside is staff knowledge in billing. Staff need to be trained or supervised how to process credit card properly. I must file dispute an intended authorization but turned out to be an official charge, even though I already explicit reminded them to release and charged to my correct AMEX. Check your billing before leaving folks.