Hilton Dubai Al Habtoor City

Mohsen Al Harthi

I would like to express my dissatisfaction with the poor level of service and cleanliness during my recent stay. The rooms were not sufficiently clean, and response to requests was very slow. I hope you will improve the quality of cleanliness and services to match Hilton’s well-known reputation.

Mohammad Jafar Kermanpour

A fantastic stay at the Hilton Habtoor City. Everything was perfect, from the stunning and modern room to the outstanding service from the staff. Service: Incredibly friendly and helpful team. Room: Spacious, very clean, with a super comfortable bed. Location: Great location, making it easy to get to key attractions. Facilities: The pool and gym were excellent. This hotel truly delivers a 5-star experience. Would recommend to anyone visiting Dubai for luxury and comfort.

Will Peng

I am astounded by the poor service at this hotel given the friendly staff everywhere in this hotel, with the notable exception of the pool and bar staff. The pool is one of the main attractions at this hotel and my family and I wanted to enjoy the pool deck and views while eating a meal that we bought from inside the hotel. Instead, we were told we had to leave the premises because food from “outside” the hotel cannot be consumed. I explained that the food was bought from the breakfast vendor in their reception area, and the staff still would not concede. They forced my family and I to eat inside (in our rooms). This was not the impression I wanted, they were rude and when I spoke to their manager it was referenced that outside food is discouraged, which is not what this was. I am incredulous at their poor service, otherwise we’d have loved every bit of our 4 night stay. Disappointed.

Isha

Terrible Experience, Not Returning I recently stayed at the Hilton Al Habtoor City Hotel in Dubai with my father and younger brother. We had a great experience here two years ago, so we decided to return. Unfortunately, this time was absolutely horrible. My father has a foot problem and can’t walk around easily, so we informed the reception that he needed breakfast delivered to the room early every morning. Despite this, we had to constantly remind them, and breakfast wouldn’t arrive until around 11 AM, which was extremely inconvenient. Additionally, our key cards kept failing every time we tried to enter our room, forcing us to stand in long lines at reception to get them fixed. This made us late for meetings and even caused delays in getting meals. The elevator service was also incredibly slow, with wait times of at least 5-10 minutes each time. The overall service was terrible. Despite informing the staff that we needed to take food upstairs to my father, who has a broken leg, one staff member even scolded my brother for trying to do so. Overall, this experience was extremely disappointing, and we will not be returning to this hotel. I hope management takes these issues seriously and improves their service for future guests.

Rajni Patel

Our stay at Hilton Dubai Al Habtoor City was truly wonderful. The front desk staff was extremely cooperative and helpful, making the check-in and overall experience smooth and pleasant. The rooms were very spacious, clean, and well-maintained, providing a comfortable stay. The breakfast was also excellent, offering a wide variety of good options to suit all tastes. Overall, it’s a very good hotel with great service and amenities. Highly recommended for anyone visiting Dubai!