Hilton Dubai Al Habtoor City

Rajni Patel

Our stay at Hilton Dubai Al Habtoor City was truly wonderful. The front desk staff was extremely cooperative and helpful, making the check-in and overall experience smooth and pleasant. The rooms were very spacious, clean, and well-maintained, providing a comfortable stay. The breakfast was also excellent, offering a wide variety of good options to suit all tastes. Overall, it’s a very good hotel with great service and amenities. Highly recommended for anyone visiting Dubai!

Mary Jane Canalda

Great experience as usual. Me and my son feel so comfortable in the rooms with all the amazing room amenities. We enjoyed to play football in their field area near the pool. Also, i got the chance to have a "me time" walking outside in the Canal falls area during early morning and do my meditation. Hilton Al Habtoor is like my second home in Dubai. Thank you for the great service!

Prajakta Khadye

It’s a wonderful place to stay! The location is ideal, offering easy access to many popular tourist attractions, either by cab or metro. The breakfast spread is impressive, with a wide variety of options to suit every taste. The rooms are generally clean and well-maintained, providing a comfortable stay. While the ambiance could be improved, it still offers a pleasant atmosphere. The staff, although always busy, are efficient and helpful. One of the highlights of the hotel is its beautiful pool area, which is perfect for relaxation. Overall, it's a great place to stay, offering good value for the experience.

Isha

Terrible Experience, Not Returning I recently stayed at the Hilton Al Habtoor City Hotel in Dubai with my father and younger brother. We had a great experience here two years ago, so we decided to return. Unfortunately, this time was absolutely horrible. My father has a foot problem and can’t walk around easily, so we informed the reception that he needed breakfast delivered to the room early every morning. Despite this, we had to constantly remind them, and breakfast wouldn’t arrive until around 11 AM, which was extremely inconvenient. Additionally, our key cards kept failing every time we tried to enter our room, forcing us to stand in long lines at reception to get them fixed. This made us late for meetings and even caused delays in getting meals. The elevator service was also incredibly slow, with wait times of at least 5-10 minutes each time. The overall service was terrible. Despite informing the staff that we needed to take food upstairs to my father, who has a broken leg, one staff member even scolded my brother for trying to do so. Overall, this experience was extremely disappointing, and we will not be returning to this hotel. I hope management takes these issues seriously and improves their service for future guests.

Luca Anselmi

The hotel is very beautiful in terms of architecture and structure, but unfortunately offers absolutely no proper services. There’s a clear lack of competent management worthy of the Hilton brand — everything feels chaotic, disorganized, and poorly handled. The executive lounge is a joke, offering nothing close to the standard expected. It’s also very obvious that the staff are extremely afraid of the director — as soon as he appears, everyone panics and focuses only on him, completely forgetting about the guests. The overall experience feels more like a rundown roadside motel in the Egyptian suburbs than a reputable international hotel. Truly disappointing.