H10 Atlantic Sunset Horizons Collection

Zelpha Chapman

No denying this is a beautiful hotel and the food hall was very good but I have never met reception staff that are so rude or unhelpful in a 5 star hotel as I did in this hotel. Really impacted negatively on our holiday. I would not return. Our friends have an apartment nearby so we were celebrating two of their birthdays but were unable to get them a day pass and they weren’t allowed to come into our hotel at all. I would go so far as to describe some of the reception staff and security as hostile and intimidating. Really spoilt what could have been a superb break. Furthermore one day we were sunbathing around the pool and we noticed my husband’s sugar level is low as he is diabetic. I went to the pool bar to order some food. I was asked if I’d made a reservation (which I didn’t think would be necessary as there was about 15 tables available). So I said no but I’d like to reserve one. The waitress asked me to use the app to make a reservation. I couldn’t remember my apple password so couldn’t download it so she actually refused to serve me any food!!! This is supposed to be a relaxing holiday. The owners really need to address this. We would have spent a lot more money in the hotel using the facilities but instead we used our money outside of the hotel to dine and socialise with our friends as it was so unwelcoming. Such a shame as the view from our room was stunning and the facilities excellent.

Adina Grunberg

First, I requested an extra pillow and was told only Privilege guests are allowed different pillows. That seemed unnecessarily restrictive — it's a basic comfort that should be available to all guests in 5 start hotel! From the beginning, the room we received wasn’t what we expected. I expressed my dissatisfaction to the staff, and while they did offer to change it the next day if possible, the alternative would have been on the other side of the hotel — right next to the children’s pool, which is very loud during the day. That wasn’t what we wanted either, and unfortunately no real solution was provided. More frustrating was the lack of flexibility with checkout. Our flight was later in the day, so I asked for just one extra hour — something quite common in most hotels. I was quoted €50, even though the official rate is only €30 per extra hour. I called to clarify and explained that we were traveling with a dog and just needed a little more time. Instead, we were offered a different room for 30 minutes — but where was I supposed to go with the dog in the meantime? This ties into another misleading claim: the hotel promotes itself as dog-friendly, but in practice, dogs are not allowed anywhere beyond the entrance area. That’s not dog-friendly — it’s dog-restricted. It made our stay more difficult than it should have been. Overall, the rigid policies, poor communication, and lack of practical support made the stay feel more stressful than relaxing. s

Jan Van Win

This is an amazing hotel. We stayed here end of March 2025 and we enjoyed every bit of what they had to offer. The buffet, snackbar and restaurants offer a very high quality of food. Any cocktails are served with picture (& taste) perfect excellence. The rooms are beautiful, so are all the (very well maintained) facilities. The gym is OK and open 24/7. We did not test the Spa. There is a nice buffer between the family pool (which has an amazing water castle, by the way) and the other pools, so don't be afraid of any disturbance caused by kids being loud or so. The staff is genuinely friendly and offers great service.

Taehee Kim

My kids and I had a blast at H10 Atlantic Sunset. The hotel was very well kept, the rooms spacious and clean, the staff attentive and friendly, most of all the hotel was located in a quiet and peaceful area of the island. We really enjoyed the Privilege service we got with our room. The lounge was nice to visit through out the day and their breakfast and dinner service was top notch. I recommend getting the Privilege room, just for this added service. The infinity pool for Privilege guests was also really relaxing and wonderful to rest.

Birch Birch

I have stayed at this hotel many times over the years. Always had a great time, But this time, our visit was a different story. First of all, after a long and late flight, we checked into our room, which turned out to be 2 single beds, despite us booking and paying for a double room with a double bed. When we contacted reception, they stated that the hotel was full and we would have to wait until other guests checked out the following day (after 2pm, once the room had been cleaned). When we finally checked into our correct room, we tried to open the balcony door, so our surprise, the sliding door was jammed shut. Again, we contacted reception, who stated that they would send up a maintainence person. This person never showed up. The following day, despite us putting the sign on the door for our room to be cleaned, we got back and the room had not been touched. We then had to contact reception again, who send cleaners up while we waited outside on the balcony. 2 days later, we returned to our room again, to find that the cleaners had removed our old towels and failed to replace them. Again, reception was contacted. We also noticed that our mini bar had not been restocked. We are aware that the hotel staff were under increased pressure, due to the 2 day strike, however, all of the above issues occurred before the strikes had even started. From the moment we got there, the low moral of staff was evident, which progressively worsened during our stay. This was reflected in the cleanliness of the restaurant and the service of some of the staff around the hotel. Despite continuous re-booking of this same hotel, it brings us great sadness that we will not be returning to this hotel ☹️