Grand Hotel Excelsior

Lorna McLellan

We read so many mixed reviews on this Hotel on the Jet2 app. We had a wonderful stay at this Hotel and were not disappointed with anything ,Every member of staff was 1st class, were so welcoming and friendly ,The food was 1st class,The Hotel was spotless and the rooms were huge ,Yes the hotel is not ultra modern but the style of the Hotel is in keeping with the area ,Modern would not be right, We had robes and slippers in the room and water,Fabulous choice at the Buffet. There was a courtesy Mini bus from the Hotel up the to Valetta every half hour and vice versa coming back down.We will definitely be back. Thankyou for a fabulous holiday.

brooke

A very nice hotel with very attentive and friendly staff. The 'night time' service where they bring you chocolates before bed was a lovely touch. One member of staff that really stood out to us was Xiying, who we talked to in the little gift shop by reception. She was very friendly and lovely, shared information about how and where the Maltese glass is made. She was very helpful. We felt welcome as soon as we stepped through the front doors, with the smiling staff bringing us welcome drinks. The hotel is huge, very clean everywhere. The rooms could have been a bit bigger as well as the balcony but still very nice and I understand this isn't something that can be changed easily so not too much of a complaint. The private beach was nice however cannot be walked on without shoes, so maybe could fill it with actual sand instead of stones. All round great place great breakfast great service.

Mark Barone

It is a very nice property. View to the harbor and poll are beautiful, and the traditional design of the hotel very impressive. Unfortunately, service is not high quality. We put the sign to clean the room on the door in the morning, and had it cleaned late afternoon. Even simple items were forgotten to be replaced in the room, such as soap, hand towel, etc. Their restaurant menu is not very diverse, some items have very small portions. Breakfast doesn’t reflect a five stars hotel breakfast. There aren’t almonds and other nuts, for example.

William Shelton

I arrived in the evening, half an hour before the SPA closed so I paid 15€ and went to the steam room. You have to press a switch to activate the steam. The room smelled of dampness that has been there for decades. Like a towel that has never been properly dried and smells of humidity. And the seats are made of plastic. Not exactly what I imagined for a 5 star hotel. Then I wanted to call room service, put no one ever answered. I tired to call the reception, the concierge, but no one would answer the phone. I had to go down to the reception myself and they said the phones don’t work, so room service would call my room. You can’t make calls but you can receive them. Interesting concept. In the end I got what I asked for, and the burger was good. Bed was really comfy. Breakfast : not great, (don’t even bother with the powdered eggs, there’s a guy that makes proper eggs the way you want) and I had quite a lot of trouble finding the breakfast room, the place is so huge.

Dave G

Enjoyed my stay at the GHE . However there were a few niggles, hotel is in need of a major refurbishment as the bathrooms are certainly dated! My room had a corner shower which was fine apart from needing to be a contortionist to squeeze in past the toilet which blocked the dor! Location is fine for Valletta but traffic in the area is crazy! Service was OK mostly. Breakfast team were a bit gruff and snappy...