Grand Hotel Excelsior

Alma Simmons

Overall this hotel is good but I would not say it was 5 star. The location is excellent but the rooms and decor are somewhat dated. Some staff were amazing but some were less than helpful and not of the calibre one would expect in a quality hotel. Although generally quiet there were disturbances from weddings taking place.

Simon Hull

This hotel boasts an excellent location for exploring Valletta; however, the service unfortunately does not consistently meet the standards expected of a 5-star establishment. While the staff are generally pleasant, the service is frequently slow and can, at times, feel neglectful. Guests may experience periods of being overlooked. Breakfast presents a somewhat chaotic atmosphere, though the omelettes prepared at the two egg stations are commendable. The remainder of the buffet offers an adequate selection. However, getting a cup of coffee can be a challenge as staff appear to not be doing very much at all. Bar service is notably sluggish. While this may be attributed to a significant number of new staff members, it is an issue requiring attention. Tables are often left uncleared, and guests may find it more efficient to order drinks directly at the bar. Food available at the bar was tasty and well presented although again actually ordering is a challenge. Check out was disappointing with items charged to our room that we had not charged. Whilst they were removed promptly it was clear from the signatures they were for other people.

Julie BARRON

Beautiful hotel situated in a really good place to explore Valletta. Staff were fantastic, nothing was too much trouble. The lady that did our room every day did a fantastic job and she was so lovely. Po area was great, all the facilities here were second to none. Definitely reccomend a stay here if you are visiting Valletta.

Charley Kinghorn

Great reception on arrival including a refreshment. Speedy check in and old fashioned but very grand interior. Concierge service also available. Very good sized rooms and includes everything you could need, some may consider dated but fits with the theme of the hotel. Buffet style breakfast available. Some areas of the hotel like the pool bars not up and running as we have come out of season. The location is excellent, a mere 5-10 minute walk to the gate of Valletta, leading to the centre. Overall would recommend it, very pleasant stay.

Alejandro López Jiménez

It's a great hotel, nice atmosphere, facilities and buffet! The service was a mixed experience. The best was the reception, but calling for something either takes forever or it doesn't happen. The breakfast can get busy and you can lose your table immediately while going for the buffet!