Radisson Blu Resort and Spa Golden Sands

K Winst

We have been here for 6 days. First 3 days were great, last 3 days have been awful. There is an extremely large wedding party here, it is impossible to get a drink anywhere the service is diminished due to the wedding, breakfast and all restaurants are crowded we cannot get a drink around the pool, the wedding party has taken over every amenity the hotel has to offer. I am currently looking for early flights home as I cannot sleep due to the excessive noise caused by the wedding , I have young children who cannot sleep due to noise pollution and spend all day to tired to have the fun and enjoyment a holiday should bring, One lift is faulty my 8 year old got trapped in this alone as the doors shut suddenly as all 4 of us tried to exit the lift there was a fault and she was taken from us causing a severe level of anxiety - the lift doors would not open I manually couldn’t prize them open with my hands my child was taken from level 5 down to level 1 which is where the beach and the general public are, this has been traumatic for her, no apologies from staff. The bathroom door in the “suite” broke while my wife was in the shower she was locked in our bathroom for 1 hour - this is a serious fire hazard and caused great distress for my wife . It could only be opened from outside and my children and I were on the balcony and unable to here her screams for help, this was reported and fixed immediately however no apologies were offered it was just a case of “thanks for letting us know we will sort it” this was disgraceful We are on our honeymoon!!!, the hotel know this as I paid for balloons and room decoration in advance, yet this special occasion has not been acknowledged by a single member of staff, meanwhile a new friend ( made here ) has received a cake for theire 60th birthday which is great for them but feels like we should have had similar gestures, We had a faulty “safe” in our room on arrival and for the first 2 days and I had to carry around all spending money, valuables and passports at all times, until this could be resolved. I couldn’t be more disappointed this is allegedly a 5 star hotel, and out of my usual price range but I made an exception for my honeymoon and could not be more disappointed - 3 stars at best, 5 star prices. There is one restaurant to eat in based on our “full board” and no children’s food or child’s buffet, as they’re are no kids here so then cannot justify catering for my two.!! Mine will not eat anything on offer . The kids like the indoor pool and that’s about it. I think the food is good actually amazing for adults. It’s difficult to get a drink and then almost impossible to get the bill so you cannot leave the bar or restaurant - there is no awareness from the drinks staff, the first 3 days was not like this… Panos is by far the exception to the rule his service and management is exceptional, we cannot get a drink at the pool bar during the day or in the the flavours restaurant most nights we have finished our meals before anyone has been to take our drinks order. The Italian is good service but we are only able to eat our lunch there, as all evening meals must be taken at flavours buffet which was not clear at the time of booking. The room is clean The outdoor pool is redundant due to the temperature of the water The indoor pool is fantastic Ankit at reception was helpful after 3-4 members of staff could not explain how the full board scenario that we booked , even works, I gave up it was both frustrating and time consuming on the first few days of the holiday to try and work out how and where we was allowed to eat If there is a flight to Manchester tomorrow we will be on the plane I am happy to leave 3 days earlier than we have paid for!! Good luck to the couple getting married I congratulate you, no expense has been spared for they’re special occasion ; however the hotel should have notified other guests aka second class guests, that we would become less important and our service levels would drop for us due too such an extravagant event spanning across 4 days!

Robert van den Hoven

Simply amazing and you can tell by the genuine customer friendliness and happiness of the staff. The service was beyond any expectation and it was pure delight to be greeted by Henry every morning at breakfast! We stayed in a 2 bedroom suite which was clean, well equiped and very spacious. All of the facilities are just amazing, with towel services both at the beach below and the indoor and outdoor pools. Special mention to the Luca, Sophia and the rest of the Kid's club team. They provide an extensive and diverse range of activiities which kept our kids entertained. We will defintely be returning!

Gabriela Zamberga

We stayed here during the Easter holidays. The staff at this hotel were amazing, they were extremely kind and honestly are the face of this hotel. The food was delicious and we did not run into any particular issues with it. I will note that if you are a vegetarian/ vegan there isn't a great variety of hot food during breakfast, mainly cereals and fruits. When booking the hotel, it is advertised as a 5 star hotel and resort, therefore the pricing reflects this etc. I was quite surprised when I got there as I have previously been to 5 star resorts and this did not compare. The service in this place by the staff is probably the 5 stars that is advertised as otherwise the building, rooms and amenities are quite dated and need a refresh or even refurbishment. I would at best if looking at the hotel itself place it a 3 star resort. We were in the twilight towers facing the countryside which was lovely, however I feel that again the Radisson should also mention that overlooking this there is a campsite which was very active. ( It did not bother us as we barely spent any time in the room). Overall the stay was great, just a slight let down by the hotel itself as it gained it's 5 stars in 2005/2008 and should really be re-evaluated, especially for the cost of it. Again hats off to the staff they are amazing that is why I am leaving a 4/5.

Omar Alshaker

The hotel is great. The rooms are clean. But the location is terrible. You’re 30 minutes away by car from anything interesting. This would be good for a resort with more activities, restaurants and such. But this hotel has 4 restaurants that are just ok. There is exactly two restaurants in the 5km radius around this hotel. I enjoyed the stay but I was quite bored. Granted, we were unlucky with the weather so we couldn’t swim. If the weather is nice, and you just want to spend time reading on the pool/beach, you’ll enjoy this.

Mrs B

The hotel is located above a beautiful bay, and it was wonderful to hear the waves crashing against the rocks on windier days. All of the staff were engaging and lovely, from the team working at breakfast, those working in the bar, the cleaners, and management made us and others feel very welcome. We had a superior room which overlooked the pools and beaches which was lovely. Parking is €3 a day when taking your car out. Although not a lot, and I do understand having to control non residents from parking on site, it feels odd to charge your own residents as they could easily give out the parking pass free of charge. We found the breakfasts to always be fresh and of high quality. We visited Essence of India twice and the food was delicious both times. I did a visit to the spa and the massage and facial were perfect. Thanks Alexandra! For a number of days we had a smoker next door to us, and found out that smoking on the balconies is allowed. Unfortunately it meant that we had the smell of smoke in our room. I asked the man if he’d smoke at the other end of the long balcony he had, but he just continued. This was a shame as while they were next to us, we didn’t open our door to the balcony. The location of the hotel is great and easy access to the port to visit Gozo as well as other beautiful parts of the island. If you don’t have a car there are plenty of bus routes as well which I’ve heard are good.