Beach Palace

Firuza Eshankulova

This was our very first family trip to Mexico and my first time visiting the country, and I’m absolutely thrilled that we chose Beach Palace Cancun. Everything about this hotel is simply perfect! I want to especially highlight the exceptional service and the kindness of the staff. Everyone we encountered was incredibly friendly, polite, and attentive. Their genuine care made us feel truly welcome and taken care of every moment of our stay. The food was also outstanding — delicious, fresh, and with a wide variety to choose from. We chose the all-inclusive package and were very pleased with everything it offered. One of the biggest highlights for our family was the kids’ club. My 4.5-year-old son absolutely loved it! The staff gave him so much attention, played different games with him, and even gave him a special souvenir at the end. He spent most of the day there with joy, fully engaged and happy in a fun, caring, and educational environment. Overall, we are very satisfied with our vacation and are already planning to come back again in the future. Thank you, Beach Palace Cancun, for such a wonderful experience!

Nate Swiss

We had a fabulous time with our large group (six in our family and five in my brother's family)! Both of us had the combined rooms (walk-through door) between the kid and adult room. The maids were so great each day, and they were very quick to resolve any issues we found (clogged toilet, accidentally locked safe, or the like). The food was so tasty, and of course: plentiful. My little ones were so happy to be able to get "unlimited" fruit smoothies and ice cream whenever they wanted! The different restaurants did a great job trying to seat the eleven of us at one table, or sometimes multiple tables right next to each other. The hotel is well seated with the beach right there! It would take us only 60 seconds from our hotel room (depending on the elevator wait). We also had a great time with the activities and events. We played many sports (beach soccer and flag football, water volleyball and polo) and also enjoyed the mechanical surfboard. The crowd favorite was the inflatable obstacle course in the pool; so fun!! We will definitely be coming again!

Madison Herr

Perfectly priced all inclusive resort. The food and drinks were good but the staff is the standout! Really good people all efforting to make sure the guests had a good time! Two bartenders - both named Alfredo are especially excellent. Thank you!

Keyur Patel

Unacceptable Departure Transfer – Left Without Warning Our departure from Beach Palace Cancun was a disaster, thanks to their completely unprofessional airport transportation service. We had a confirmed shuttle scheduled through the resort and were waiting in the lobby. Shockingly, the transportation left without us — with zero warning or attempt to find us, even though we were sitting just steps away from the entrance. We only found out what happened after asking the front desk why the shuttle was late, only to be casually told, “Oh, they already left.” No apology, no accountability, and no effort to fix the situation. We were left scrambling to arrange a last-minute ride to the airport, stressed out and worried about missing our flight. This kind of negligence is unacceptable, especially from a resort that claims to offer premium service. Disappointed by the Resort Credit Gimmick I was really excited about the generous resort credit offered when booking Beach Palace Cancun, but it turned out to be more of a marketing gimmick than a real benefit. They advertise a high amount of resort credit to make the package seem like a great deal, but when it comes time to actually use it, it’s a completely different story. Most of the tours and experiences you actually want to do end up having “extra fees” or conveniently aren’t available with credit. Staff heavily push the paid options instead, making you feel like you’re being upsold the whole time. It felt more like a bait-and-switch than a perk. Honestly, I would have preferred more transparency upfront rather than being misled. This really put a damper on the whole experience for us. If you're booking here for the resort credit, don’t get your hopes up — it’s more hassle than it’s worth.

Jayant kumar

We had a great 4 day, 3 nights stay at this resort. This is great place for family, with pools and nice, clean private beach access. Staffs were friendly and cooperative. I only wish they would change the buffet menu frequently as it became monotonous after a few days.