Beach Palace

Firuza Eshankulova

This was our very first family trip to Mexico and my first time visiting the country, and I’m absolutely thrilled that we chose Beach Palace Cancun. Everything about this hotel is simply perfect! I want to especially highlight the exceptional service and the kindness of the staff. Everyone we encountered was incredibly friendly, polite, and attentive. Their genuine care made us feel truly welcome and taken care of every moment of our stay. The food was also outstanding — delicious, fresh, and with a wide variety to choose from. We chose the all-inclusive package and were very pleased with everything it offered. One of the biggest highlights for our family was the kids’ club. My 4.5-year-old son absolutely loved it! The staff gave him so much attention, played different games with him, and even gave him a special souvenir at the end. He spent most of the day there with joy, fully engaged and happy in a fun, caring, and educational environment. Overall, we are very satisfied with our vacation and are already planning to come back again in the future. Thank you, Beach Palace Cancun, for such a wonderful experience!

Sea Blue

🐢One of the most disappointing and irresponsible experiences I’ve seen at a hotel. I didn’t stay at Beach Palace myself, but a few of my friends did recently, and we met up on the beach one evening. They told me the hotel invites everyone to come and watch sea turtles nesting around 9:30 PM …no control, no guidance, just an open invitation to whoever wants to come. So of course, the beach was packed. What we witnessed was absolutely heartbreaking: guests taking photos and videos with flash, getting far too close, and showing zero respect for these incredible animals. The result? All three turtles we saw that night turned around and went back into the sea, scared off before they could lay their eggs. This isn’t just irresponsible, it’s dangerous for a protected species. Beach Palace should be ashamed for encouraging such reckless behavior. There was no staff controlling the crowd, no signage, and no education or enforcement of basic turtle conservation rules (like no flash, no noise, no touching, keeping distance, etc.). In a place like Cancún, where turtle protection should be taken seriously, this kind of tourism is not only outdated, it’s damaging. I hope the hotel rethinks their approach and starts working with local conservation groups to protect, not exploit, the natural beauty they claim to promote. They do have an enclosed area for the eggs and that is the only positive thing. Until then, I would never recommend Beach Palace to anyone who respects animals or the environment.

Nate Swiss

We had a fabulous time with our large group (six in our family and five in my brother's family)! Both of us had the combined rooms (walk-through door) between the kid and adult room. The maids were so great each day, and they were very quick to resolve any issues we found (clogged toilet, accidentally locked safe, or the like). The food was so tasty, and of course: plentiful. My little ones were so happy to be able to get "unlimited" fruit smoothies and ice cream whenever they wanted! The different restaurants did a great job trying to seat the eleven of us at one table, or sometimes multiple tables right next to each other. The hotel is well seated with the beach right there! It would take us only 60 seconds from our hotel room (depending on the elevator wait). We also had a great time with the activities and events. We played many sports (beach soccer and flag football, water volleyball and polo) and also enjoyed the mechanical surfboard. The crowd favorite was the inflatable obstacle course in the pool; so fun!! We will definitely be coming again!

Jineesh Antony

We booked a deluxe room with ocean view. As described, you could view the ocean from a distance, but that's it. I was kind of disappointed that it didn't have a better view of the ocean. The room was spacious and decently equipped, but was nothing too be excited about. The showers and Jacuzzi could help from some renovation. Food was amazing with hundreds of options to choose from. Liquor was abundant and staff was ready for service. Playroom was a great way to have some private time just with your partner. The location was great with a lot of privacy and safety.

Adriana Soto

Thank You to Beach Palace Resort I would like to express my sincere gratitude to all the staff at Beach Palace Resort. Especially Yosalet … Although I experienced an issue upon my arrival, the entire team went above and beyond to turn my stay into something truly pleasant and memorable. They surprised me with a special dinner to make up for the inconvenience, and throughout my stay, they were always attentive to every detail to ensure I had everything I needed. In my room, I found beautiful touches such as elephant-shaped towel art, delicious Mexican candies, and they even replaced the tequila bottle with the one I really wanted. They also prepared lunches for my daughters and supported us with everything related to our excursions, which made all the difference. I also want to highlight that the 4th of July celebration at this resort was the best I have ever experienced, with fireworks, a DJ, trampolines for the kids, and an incredible party atmosphere. My heartfelt thanks to the entire staff for making my stay a unique experience, up to the high standards that Palace Resorts is known for. Without a doubt, I will be back.