Close

Call us
Favourites
My Account
Menu

Call Our Travel Experts

Receive tailored travel advice and book the perfect holiday of your dreams.

For After Sales please contact:

Click for Customer Service

Opening Hours

Please note that bank holiday hours may vary and might not align with these standard timings.

  Back Home Destinations Caribbean Mexico Barcelo Maya Palace   
Search
phone icon
Located In: Mexico

Barcelo Maya Palace

Google Logo 4.9 Google reviews (48329)
Best Price From £1449pp
Dec 2025
£2129 pp
All Inclusive
Jan 2026
£2029 pp
All Inclusive
Feb 2026
£1969 pp
All Inclusive
Mar 2026
£1779 pp
All Inclusive
Apr 2026
£1469 pp
All Inclusive
May 2026
£1599 pp
All Inclusive
Jun 2026
£1609 pp
All Inclusive
Jul 2026
£1659 pp
All Inclusive
Aug 2026
£1579 pp
All Inclusive
Sep 2026
£1449 pp
All Inclusive
Oct 2026
£1449 pp
All Inclusive
Nov 2026
£1589 pp
All Inclusive
Dec 2026
£1629 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Premium Level
Dining
Hotel Reviews
More...
Overview

Overview

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.

How far is the nearest beach?

The Barcelo Maya Palace is located next to the beach.

Distance from resort centre

A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.

Distance from airport

Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.

Pools
Restaurant
Bar
Gym
Beach
Golf
Parking
Shuttle
Spa
Wifi
Kids Club
For Families
Waterpark
Click to read more
Accommodation
Junior Suite
  • Balcony/terrace
  • King-size bed or 2 double beds
  • TV
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
Junior Suite Pool View Premium Level Room
  • Premium Level benefits
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Junior Suite Oceanfront Premium Level
  • Premium Level benefits
  • Exclusive location
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa bed
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Family Junior Suite
  • Terrace
  • Living area
  • King-size bed
  • Separate bedroom with 2 single beds
  • TV
  • Sofa bed
  • Radio alarm clock
  • Air conditioning
  • Telephone
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Premium Level Oceanfront Suite Room
  • Terrace
  • King-size bed or 2 double beds
  • TV
  • Wi-Fi
  • Living room
  • Radio alarm clock
  • Air conditioning
  • Fan
  • Desk
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Facilities

Facilities

  • Swimming pools, plus access to the pools at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Children’s water park with slides and waterfall
  • Family water park (local charges)
  • Surf rider (local charge)
  • Dolphinarium
  • Children’s club
  • Fitness centre
  • Spa
  • Football field
  • Multi-sports court
  • Tennis courts
  • Paddle courts
  • 18-hole miniature golf course
  • Volleyball
  • Table tennis
  • Darts
  • Giant chess
  • Pool tables
  • Pool aerobics
  • Water polo
  • Snorkelling
  • Kayaking
  • Water tricycles
  • Windsurfing
  • Hobie cats
  • Scuba diving (local charge)
  • Jet skiing (local charge)
  • Fishing tours (local charge)
  • Nightclubs
  • Disco for teenagers
  • Theatres
  • A variety of restaurants, plus access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Bars and lounges, plus access to the bars at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Medical centre (local charges may apply)
  • Guest transportation service (8am to 2.30am)
  • Free parking
  • Laundry and ironing service
  • 24-hour reception
  • Business centre
  • Tour desk
  • Luggage storage
  • Concierge service
  • Babysitting service (local charge)
  • Shops
  • Chapel
  • Hairdresser/beauty salon
All-Inclusive

All-Inclusive

The Barcelo Maya Palace all-inclusive programme includes the following:

  • Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
  • Unlimited national and a selection of imported drinks at an array of bars
  • Welcome cocktail
  • Access to 9 swimming pools
  • Towel and chair service at the beach and pool areas
  • Waiter service at the pool area (10.30am to 6pm)
  • 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
  • Daily and nightly entertainment with activities for all ages
  • Barcy children’s club
  • Access to theatre for live shows and performances
  • Day and night time activities for adults and children
  • Nightclub for teenagers
  • Pool and giant chess
  • Guest transportation service (8am to 2.30am)
  • In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
  • In-room coffee maker with bottled water, coffee and tea
  • Tennis
  • Multi-sports court
  • 18-hole miniature golf course
  • Gym
  • Activities programme
  • Non-motorised water sports
  • Tips and taxes included

Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Premium Level

Premium Level

Premium Level privileges include the following:

  • Personalised check-in and check-out in exclusive Premium Level area
  • Exclusive concierge service for Premium Level guests
  • Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
  • Pool towels in rooms
  • VIP mini bar, with soft drinks, water, domestic beer and snacks
  • Luxury toiletries
  • Turn down service
  • Priority restaurant reservations
  • Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
  • Premium drinks in all bars and restaurants
  • Free local calls
  • Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
  • Express laundry service at normal rate
  • Room service
  • 20 per cent discount at the spa and on beauty salon services
  • 10 per cent discount at the gift shop
  • Aromatherapy menu
  • Late check-out at no additional charge (subject to availability)
  • Bottle of aged 100% agave tequila (for 4-night minimum stays)
  • Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
  • Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay

Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.

Dining

Dining

Mirador Buffet Restaurant

  • International cuisine

La Hacienda Buffet Restaurant

  • Mexican cuisine

Caribe Restaurant

  • Caribbean cuisine

Rodizio Restaurant

  • Brazilian cuisine

Brasserie Restaurant

  • French cuisine

Coral Grill Restaurant

  • Grill restaurant serving light buffets and sandwiches

*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical

Hotel Reviews
Google Logo 4.9 Google reviews (48329)
stacy rodriguez
We came here on a family trip with a large group, and the wait staff at El Mirador Buffet was always more than happy to accommodate all of us at one table whenever available. Angel Molina and Margarita Gomez were our servers for breakfast and lunch, and they were incredibly attentive; making sure every need of our group was met and then some. Jose Garcia was our waiter for dinner on multiple nights and was equally accommodating, consistently going above and beyond to ensure we had everything we needed. The entire staff was friendly, but these three truly made our trip even more enjoyable. We will definitely be coming back!
Tim Murphy
Third stay at Barceló, and I have to give a special shout-out to the incredible team at Bar Cielo. Herlinda López, Margarito Álvarez, Ismael Chan, and Fredy Chan truly made our experience unforgettable. Every single day, they greeted us with warm smiles, outstanding service, and genuine kindness. They were always attentive without ever being overbearing, and they went out of their way to make us feel welcome and taken care of. Their professionalism and positive energy added so much to our trip. Thank you, Herlinda, Margarito, Ismael, and Fredy, for making our time at Barceló exceptional. You are the heart of what makes this resort so special. We can’t wait to return!
Helen Kho
Excellent Stay at Barceló Maya Palace! We just returned from an absolutely great vacation at the Barceló Maya Palace and couldn't be happier with our experience! The resort itself is fantastic—beautifully maintained and truly lives up to its great resort reputation. The facilities and grounds are stunning, making for a truly relaxing. Every team member we encountered, from the front desk to the restaurant servers and housekeeping, was welcoming, attentive, and always ready to help with a smile. Their service was top-notch. Highly recommend this resort for anyone looking for a wonderful, hassle-free getaway. We can't wait to come back!
Tamara Smith
I am leaving three stars because there are two major things at this resort that make it incredibly hard for families. And considering they really sell themselves as a family friendly resort I think it is a major problem that people should know about before booking. 1- unless you book a pool or Ocean front premium room your room is going to be a very long ways from anything. Our room was located kind of in the middle of the room complex and the amount of walking we did was insane. I averaged about 30,000 steps per day. And if you book a family room you are even farther back than we were. Bring a stroller and be prepared to have breakfast and not return to your room until nap time. And then repeat for post-nap to bedtime. There is also k way to get rolls close to each other. We booked with Kay parents as one family with two rooms and were an entire building apart. 2- there is no food service around the pool or the beach. The only place you can get food is pretty far tucked into the larger resort complex. There is no Beach side Grill or poolside service and they will not let you take food out of the Buffet. So if you have little kids who needs to eat frequently you have to pack up everything and move. We ended up just sneaking food out of the Buffet but, I am serious when I say sneaking. If they catch you they will take it away from you. Lastly, and less importantly, they do not heat the pools. We were here mid November and we frequently found the water to be too cold for not only ourselves but also the kids. And we live in the mountains and are no strangers to cold water. With all that being said, the beach and resort complex itself is insanely awesome. The water is warm and there are lots of fish. Any the water amenities they offer are great! Our family had a great stay but I won’t be coming back.
Venkat Mokkapati
The resort has potential, but the management is absolutely clueless and lacks any sense of customer service or accountability. The front desk is painfully slow — check-in took 15 minutes per family even when there was no one else in line. The staff seemed untrained and indifferent. The snorkeling mask is “free” for an hour but requires a $20 cash deposit — who carries cash to the beach? Paddling and kayaking are technically free too, but they rarely let you go out because of “wind” excuses. Food in the buffet restaurants is another disappointment. There are plenty of options, but everything tastes bland and repetitive. The only bright spot was the hardworking room cleaning staff — they were friendly and professional despite the poor leadership above them. The worst part of our stay was the transportation fiasco. We had prepaid private airport transfers for our group, but the driver left while one of our party members was still finishing breakfast, even after we clearly told him we’d be right out. The rest of the group had to scramble, call a taxi, and spend an extra $200 to get to the airport. When we complained to management, they refused to refund the charge and even blocked the remaining guests from leaving the property using their already prepaid transport after we said we would dispute the charge. It was an unbelievable display of pettiness and mismanagement — especially from a resort where we spent nearly $30,000 as a group. To make matters worse, their “scheduled” private transport picks guests up 4 hours and 20 minutes before flight time, forcing you to spend hours waiting at the gate. This resort could be great — the grounds and rooms are nice — but the leadership is disorganized, unfriendly, and focused on nickel-and-diming guests instead of providing hospitality. Until there’s a complete management overhaul, I would avoid this place.
More...

BEST PRICE FROM Flight & Hotel
£1449pp
Dec 2025
£2129pp
All Inclusive
Jan 2026
£2029pp
All Inclusive
Feb 2026
£1969pp
All Inclusive
Mar 2026
£1779pp
All Inclusive
Apr 2026
£1469pp
All Inclusive
May 2026
£1599pp
All Inclusive
Jun 2026
£1609pp
All Inclusive
Jul 2026
£1659pp
All Inclusive
Aug 2026
£1579pp
All Inclusive
Sep 2026
£1449pp
All Inclusive
Oct 2026
£1449pp
All Inclusive
Nov 2026
£1589pp
All Inclusive
Dec 2026
£1629pp
All Inclusive

PLEASE WAIT...

Oops something went wrong...
SIMILAR HOTELS

Here are some similar hotels that might interest you...

x
Request a Quote