Overview
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.
How far is the nearest beach?
The Barcelo Maya Palace is located next to the beach.
Distance from resort centre
A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.
Distance from airport
Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "A Variety of Restaurants")
Restaurant
![Bar]( "Bars and Lounges")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "18-Hole Miniature Golf Course")
Golf
![Parking]( "Free Parking")
Parking
![Shuttle]( "Guest Transportation Service (8am to 2.30am)")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterparks")
Waterpark
Junior Suite
- Balcony/terrace
- King-size bed or 2 double beds
- TV
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
Junior Suite Pool View Premium Level Room
- Premium Level benefits
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Junior Suite Oceanfront Premium Level
- Premium Level benefits
- Exclusive location
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa bed
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Family Junior Suite
- Terrace
- Living area
- King-size bed
- Separate bedroom with 2 single beds
- TV
- Sofa bed
- Radio alarm clock
- Air conditioning
- Telephone
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Premium Level Oceanfront Suite Room
- Terrace
- King-size bed or 2 double beds
- TV
- Wi-Fi
- Living room
- Radio alarm clock
- Air conditioning
- Fan
- Desk
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
All-Inclusive
The Barcelo Maya Palace all-inclusive programme includes the following:
- Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
- Unlimited national and a selection of imported drinks at an array of bars
- Welcome cocktail
- Access to 9 swimming pools
- Towel and chair service at the beach and pool areas
- Waiter service at the pool area (10.30am to 6pm)
- 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
- Daily and nightly entertainment with activities for all ages
- Barcy children’s club
- Access to theatre for live shows and performances
- Day and night time activities for adults and children
- Nightclub for teenagers
- Pool and giant chess
- Guest transportation service (8am to 2.30am)
- In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
- In-room coffee maker with bottled water, coffee and tea
- Tennis
- Multi-sports court
- 18-hole miniature golf course
- Gym
- Activities programme
- Non-motorised water sports
- Tips and taxes included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Premium Level
Premium Level privileges include the following:
- Personalised check-in and check-out in exclusive Premium Level area
- Exclusive concierge service for Premium Level guests
- Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
- Pool towels in rooms
- VIP mini bar, with soft drinks, water, domestic beer and snacks
- Luxury toiletries
- Turn down service
- Priority restaurant reservations
- Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
- Premium drinks in all bars and restaurants
- Free local calls
- Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
- Express laundry service at normal rate
- Room service
- 20 per cent discount at the spa and on beauty salon services
- 10 per cent discount at the gift shop
- Aromatherapy menu
- Late check-out at no additional charge (subject to availability)
- Bottle of aged 100% agave tequila (for 4-night minimum stays)
- Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
- Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay
Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.
Dining
Mirador Buffet Restaurant
La Hacienda Buffet Restaurant
Caribe Restaurant
Rodizio Restaurant
Brasserie Restaurant
Coral Grill Restaurant
- Grill restaurant serving light buffets and sandwiches
*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
4.8
Google reviews (37748)
Amy Lewis
We had the absolute best time during our stay at the palace. So much to do right on the property. Swim with the dolphins, shopping, catamaran tour and great restaurants. The rooms were clean, staff was amazing! During the day we enjoyed all the pool activities and the activities staff was so fun and entertaining. Andy kept us on our toes and laughing all week. They certainly made the stay special and memorable. We made the best memories and can’t wait to go back.
Anthony Abouhassan
We started at the resort for a little over a week and it's been one of the best vacation experiences I've ever had. The buffet food was incredible, the drinks were good and the language barrier was easy to overcome. The staff are all extremely kind and helpful.
We had two negative experiences. One was that the check in was slow and the other was that the rooms don't get very cold, and are consistently damp. The beds were damp as well from the humidity. It didn't bother us too much but it's worth noting.
Overall we loved our experience and I'd recommend this resort.
barbara zelaya
My recent stay at the Barceló in Riviera Maya was nothing short of spectacular. We come here every single year ! From the moment I arrived, I was greeted with warm smiles and exceptional service. The resort itself is a tropical paradise, nestled along the pristine shores of the Caribbean Sea.
we had tried some other resorts in previous year and we always come back to this one!
Natasha from entertainment is wondering!!
Every single day you have something different to do !
You never get bored at this hotel !
100% recommended!
Food!
Entertainment!
Customer Service !
If you are looking for the best place
Don’t look further
This is it !
Barbara Z
Jorge Medina
Hotel is nice, room is great and staff is nice and professional. But they are understaffed. Waited in line for almost 2 hours to check in. Next day, waited in line 1.5 hour to have staff tighten my toddler's wrist band that was coming off.
While at meals, it can take some time to get a drink while waiting for server. To be clear, servers are not lazy or ignoring us, but just very busy hustling around between tables.
While making small talk with other guest, the consensus was that everyone felt the same. Nice hotel, and having a good time, but some poor experiences due to understaffing.
Edit: management responded to my reviews and came by to speak with me. They asked for suggestions on how to make experience better, which I gave. Suggested small things like providing guests waiting in line for check-in water.
I spoke with someone who had just checked in a few days later. They said check in was a little more than 1.5 hours, but they were offered water while in line.
It's good to see management is receptive to suggestions on how to improve experience.
Blaine Keener
This has been the most wonderful vacation! The staff makes sure that your every need is met. Even though we had a category 3 hurricane during our stay, the staff worked diligently so it seemed like nothing even happened the next day. They were prepared and gave us food, water, and a detailed plan to keep us safe.
Our whole trip we were treated like royalty. Everyone worked with a smile on their face and it seemed like they truly loved their jobs.
All of the bartenders were so sweet and fast. They will make anything you could ever want.
Even though the heat was intense, there were so many pools for us to swim in and covered walkways to get to anywhere we needed. We didn’t even make it to half of the pools we had access to!
The location was perfect. Far enough away from the city of Cancun to feel like we were in an oasis on our own. We never felt unsafe the entire time here.
Also, there were no issues with the language barrier. Speaking English was welcomed, and anytime there was confusion, the staff was patient to try and understand.
I would 100% come back and would recommend this resort to anyone planning a honeymoon in the near future!
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