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  Back Home Destinations Caribbean Mexico Barcelo Maya Palace   
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Located In: Mexico

Barcelo Maya Palace

Google Logo 4.9 Google reviews (48823)
Best Price From £1319pp
Jan 2026
£2019 pp
All Inclusive
Feb 2026
£2159 pp
All Inclusive
Mar 2026
£1769 pp
All Inclusive
Apr 2026
£1449 pp
All Inclusive
May 2026
£1459 pp
All Inclusive
Jun 2026
£1459 pp
All Inclusive
Jul 2026
£1619 pp
All Inclusive
Aug 2026
£1469 pp
All Inclusive
Sep 2026
£1319 pp
All Inclusive
Oct 2026
£1329 pp
All Inclusive
Nov 2026
£1429 pp
All Inclusive
Dec 2026
£1459 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Premium Level
Dining
Hotel Reviews
More...
Overview

Overview

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.

How far is the nearest beach?

The Barcelo Maya Palace is located next to the beach.

Distance from resort centre

A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.

Distance from airport

Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.

Pools
Restaurant
Bar
Gym
Beach
Golf
Parking
Shuttle
Spa
Wifi
Kids Club
For Families
Waterpark
Click to read more
Accommodation
Junior Suite
  • Balcony/terrace
  • King-size bed or 2 double beds
  • TV
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
Junior Suite Pool View Premium Level Room
  • Premium Level benefits
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Junior Suite Oceanfront Premium Level
  • Premium Level benefits
  • Exclusive location
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa bed
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Family Junior Suite
  • Terrace
  • Living area
  • King-size bed
  • Separate bedroom with 2 single beds
  • TV
  • Sofa bed
  • Radio alarm clock
  • Air conditioning
  • Telephone
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Premium Level Oceanfront Suite Room
  • Terrace
  • King-size bed or 2 double beds
  • TV
  • Wi-Fi
  • Living room
  • Radio alarm clock
  • Air conditioning
  • Fan
  • Desk
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Facilities

Facilities

  • Swimming pools, plus access to the pools at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Children’s water park with slides and waterfall
  • Family water park (local charges)
  • Surf rider (local charge)
  • Dolphinarium
  • Children’s club
  • Fitness centre
  • Spa
  • Football field
  • Multi-sports court
  • Tennis courts
  • Paddle courts
  • 18-hole miniature golf course
  • Volleyball
  • Table tennis
  • Darts
  • Giant chess
  • Pool tables
  • Pool aerobics
  • Water polo
  • Snorkelling
  • Kayaking
  • Water tricycles
  • Windsurfing
  • Hobie cats
  • Scuba diving (local charge)
  • Jet skiing (local charge)
  • Fishing tours (local charge)
  • Nightclubs
  • Disco for teenagers
  • Theatres
  • A variety of restaurants, plus access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Bars and lounges, plus access to the bars at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Medical centre (local charges may apply)
  • Guest transportation service (8am to 2.30am)
  • Free parking
  • Laundry and ironing service
  • 24-hour reception
  • Business centre
  • Tour desk
  • Luggage storage
  • Concierge service
  • Babysitting service (local charge)
  • Shops
  • Chapel
  • Hairdresser/beauty salon
All-Inclusive

All-Inclusive

The Barcelo Maya Palace all-inclusive programme includes the following:

  • Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
  • Unlimited national and a selection of imported drinks at an array of bars
  • Welcome cocktail
  • Access to 9 swimming pools
  • Towel and chair service at the beach and pool areas
  • Waiter service at the pool area (10.30am to 6pm)
  • 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
  • Daily and nightly entertainment with activities for all ages
  • Barcy children’s club
  • Access to theatre for live shows and performances
  • Day and night time activities for adults and children
  • Nightclub for teenagers
  • Pool and giant chess
  • Guest transportation service (8am to 2.30am)
  • In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
  • In-room coffee maker with bottled water, coffee and tea
  • Tennis
  • Multi-sports court
  • 18-hole miniature golf course
  • Gym
  • Activities programme
  • Non-motorised water sports
  • Tips and taxes included

Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Premium Level

Premium Level

Premium Level privileges include the following:

  • Personalised check-in and check-out in exclusive Premium Level area
  • Exclusive concierge service for Premium Level guests
  • Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
  • Pool towels in rooms
  • VIP mini bar, with soft drinks, water, domestic beer and snacks
  • Luxury toiletries
  • Turn down service
  • Priority restaurant reservations
  • Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
  • Premium drinks in all bars and restaurants
  • Free local calls
  • Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
  • Express laundry service at normal rate
  • Room service
  • 20 per cent discount at the spa and on beauty salon services
  • 10 per cent discount at the gift shop
  • Aromatherapy menu
  • Late check-out at no additional charge (subject to availability)
  • Bottle of aged 100% agave tequila (for 4-night minimum stays)
  • Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
  • Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay

Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.

Dining

Dining

Mirador Buffet Restaurant

  • International cuisine

La Hacienda Buffet Restaurant

  • Mexican cuisine

Caribe Restaurant

  • Caribbean cuisine

Rodizio Restaurant

  • Brazilian cuisine

Brasserie Restaurant

  • French cuisine

Coral Grill Restaurant

  • Grill restaurant serving light buffets and sandwiches

*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical

Hotel Reviews
Google Logo 4.9 Google reviews (48823)
Teo Savin
We have stayed here twice now — once in December 2024 and again in January 2026 — and overall it continues to be a very good resort for families. The staff across the resort is consistently friendly, kind, and welcoming. What truly stands out for us, however, is the Kids Club. The activities are fun, well organized, and age-appropriate, and the team genuinely cares about the children. A special mention goes to Naomy from the Palace Barcy Kids Club — she is incredibly warm and attentive, and our daughter absolutely loves staying at the kids club when Naomy is there. It makes such a difference as a parent to feel confident leaving your child in such caring hands. We also want to highlight Priscila from Transportation, who was extremely helpful and understanding when our flight was delayed. She assisted us with rescheduling transportation smoothly and handled the situation with kindness and professionalism — we really appreciated her support. The rooms are spacious and comfortable. We stayed in a Junior Suite this time and found it ideal for a family. The air conditioning works very well — it keeps a constant, comfortable temperature and runs quietly, which is a big plus. That said, the bathroom could use an update, as it’s starting to feel a bit dated, and the elevators could benefit from more frequent cleaning. The buffet food is decent, but we did notice a difference compared to our previous stay. In 2024, the food felt a bit more refined and “Palace-level,” whereas this time it felt more similar to the offerings at Colonial or Tropical — still good, but not particularly memorable. The pools are beautiful and well maintained, though they can feel a bit cold during January and December, which is something to keep in mind for winter stays. Overall, Barceló Maya Palace remains a solid choice for families, especially because of the exceptional kids club staff and the consistently friendly service. With some small updates to facilities and food offerings, it could truly feel as high-end as its name suggests.
Harika Olson
Barceló Maya is a budget-friendly, family-oriented resort, and that really sums up the experience. We went mainly because of extended family, and while it’s not a luxury stay, it works well for families with kids. The pools are great for children, the beach is nice, and there are lots of kids’ activities and nightly entertainment. Housekeeping was solid, and we appreciated how walkable the entire resort complex is, with a shuttle running every 20 minutes between properties. That said, this is not a luxury resort. The regular junior suite felt dated and basic, and the overall room experience didn’t feel premium. Dining was the biggest downside — the buffet was chaotic, dinner reservations were hard to get (especially for families larger than four), and the resort could really use more restaurant options. Overall, Barceló Maya is a good choice if you want an affordable, kid-friendly vacation, but it may disappoint if you’re looking for a more refined or upscale experience.
Bailey
Wonderful trip! Check in was smooth in the premium lounge of the palace, we used this space often to cool off grab a snack and let the kids play on the computers a little. Buffets were great with options for everyone and service was even better the staff here are phenomenal. Pools were clean and a great temperature for a Canadian. Beach was also clean and the water was beautifully warm, we swam with turtles and fish and stingrays. Our room was oceanview and beautiful. Beds could use a little update but it was overall quite comfortable for my 10 day stay. Would absolutely return to this property.
stacy rodriguez
We came here on a family trip with a large group, and the wait staff at El Mirador Buffet was always more than happy to accommodate all of us at one table whenever available. Angel Molina and Margarita Gomez were our servers for breakfast and lunch, and they were incredibly attentive; making sure every need of our group was met and then some. Jose Garcia was our waiter for dinner on multiple nights and was equally accommodating, consistently going above and beyond to ensure we had everything we needed. The entire staff was friendly, but these three truly made our trip even more enjoyable. We will definitely be coming back!
Elizabeth Kravets
It's our first time staying at Barcelo Maya Palace. Overall,the stay was good. Special thanks to Alejandro Carrasco, who served us dinner at al a carte Caribeno restaurant. We had a great experience there! I've rated service with 3 stars due toothed following concerns: 1. The airport transfer is badly organized, spent an hour roaming in the airport looking for the shuttle to drive us to the hotel. 2. Reception was a disappointment. The main front desk appeared to be not a reception, and we've been led to another huge hall with a table and 1 laptop for 2 agents to be checked in. The receptionists hardly understood English, what was strange considering 95% of the guests are speaking Emglish there. 3. There is no map to locate any facilities/entertainment. The receptionist didn't say a word about the available services, so you need to find out it yourself, exploring the hotels amenities day by day. 4. Upon check in a bellboy helped with our luggage storing it by the entrance. When we came for our suitcases he marked our room.number on the tags and told.ua to go to the room and he would be right back with our bags. We came into the room and when 1 hour left with no signs of the bell boy. We called Bellboy service and a man there told me I had to come back to them and take my luggage myself. He was rude and impatient, almost dropped a call. I called to the reception, they apologized and sent a bellboy with our bags to us. So another 40 min we were waiting for the suitcases to be delivered after it. As for the beach, at Maya Palace the beach is 8 out of 10, but other hotels of Barcelo have bad beach conditions: sharp rocks are located in several places on the shore, sometimes completely covered by the water. It may be a good idea to get coral shoes with you. The location, food was beautiful too. Thanks for having us here at Barcelo. Elizabeth Kravets
More...

BEST PRICE FROM Flight & Hotel
£1319pp
Jan 2026
£2019pp
All Inclusive
Feb 2026
£2159pp
All Inclusive
Mar 2026
£1769pp
All Inclusive
Apr 2026
£1449pp
All Inclusive
May 2026
£1459pp
All Inclusive
Jun 2026
£1459pp
All Inclusive
Jul 2026
£1619pp
All Inclusive
Aug 2026
£1469pp
All Inclusive
Sep 2026
£1319pp
All Inclusive
Oct 2026
£1329pp
All Inclusive
Nov 2026
£1429pp
All Inclusive
Dec 2026
£1459pp
All Inclusive

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