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  Back Home Destinations Caribbean Mexico Barcelo Maya Palace   
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Located In: Mexico

Barcelo Maya Palace

Google Logo 4.9 Google reviews (48732)
Best Price From £1309pp
Jan 2026
£2139 pp
All Inclusive
Feb 2026
£2079 pp
All Inclusive
Mar 2026
£1609 pp
All Inclusive
Apr 2026
£1469 pp
All Inclusive
May 2026
£1399 pp
All Inclusive
Jun 2026
£1489 pp
All Inclusive
Jul 2026
£1599 pp
All Inclusive
Aug 2026
£1429 pp
All Inclusive
Sep 2026
£1309 pp
All Inclusive
Oct 2026
£1319 pp
All Inclusive
Nov 2026
£1429 pp
All Inclusive
Dec 2026
£1439 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Premium Level
Dining
Hotel Reviews
More...
Overview

Overview

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.

How far is the nearest beach?

The Barcelo Maya Palace is located next to the beach.

Distance from resort centre

A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.

Distance from airport

Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.

Pools
Restaurant
Bar
Gym
Beach
Golf
Parking
Shuttle
Spa
Wifi
Kids Club
For Families
Waterpark
Click to read more
Accommodation
Junior Suite
  • Balcony/terrace
  • King-size bed or 2 double beds
  • TV
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
Junior Suite Pool View Premium Level Room
  • Premium Level benefits
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Junior Suite Oceanfront Premium Level
  • Premium Level benefits
  • Exclusive location
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa bed
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Family Junior Suite
  • Terrace
  • Living area
  • King-size bed
  • Separate bedroom with 2 single beds
  • TV
  • Sofa bed
  • Radio alarm clock
  • Air conditioning
  • Telephone
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Premium Level Oceanfront Suite Room
  • Terrace
  • King-size bed or 2 double beds
  • TV
  • Wi-Fi
  • Living room
  • Radio alarm clock
  • Air conditioning
  • Fan
  • Desk
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Facilities

Facilities

  • Swimming pools, plus access to the pools at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Children’s water park with slides and waterfall
  • Family water park (local charges)
  • Surf rider (local charge)
  • Dolphinarium
  • Children’s club
  • Fitness centre
  • Spa
  • Football field
  • Multi-sports court
  • Tennis courts
  • Paddle courts
  • 18-hole miniature golf course
  • Volleyball
  • Table tennis
  • Darts
  • Giant chess
  • Pool tables
  • Pool aerobics
  • Water polo
  • Snorkelling
  • Kayaking
  • Water tricycles
  • Windsurfing
  • Hobie cats
  • Scuba diving (local charge)
  • Jet skiing (local charge)
  • Fishing tours (local charge)
  • Nightclubs
  • Disco for teenagers
  • Theatres
  • A variety of restaurants, plus access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Bars and lounges, plus access to the bars at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Medical centre (local charges may apply)
  • Guest transportation service (8am to 2.30am)
  • Free parking
  • Laundry and ironing service
  • 24-hour reception
  • Business centre
  • Tour desk
  • Luggage storage
  • Concierge service
  • Babysitting service (local charge)
  • Shops
  • Chapel
  • Hairdresser/beauty salon
All-Inclusive

All-Inclusive

The Barcelo Maya Palace all-inclusive programme includes the following:

  • Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
  • Unlimited national and a selection of imported drinks at an array of bars
  • Welcome cocktail
  • Access to 9 swimming pools
  • Towel and chair service at the beach and pool areas
  • Waiter service at the pool area (10.30am to 6pm)
  • 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
  • Daily and nightly entertainment with activities for all ages
  • Barcy children’s club
  • Access to theatre for live shows and performances
  • Day and night time activities for adults and children
  • Nightclub for teenagers
  • Pool and giant chess
  • Guest transportation service (8am to 2.30am)
  • In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
  • In-room coffee maker with bottled water, coffee and tea
  • Tennis
  • Multi-sports court
  • 18-hole miniature golf course
  • Gym
  • Activities programme
  • Non-motorised water sports
  • Tips and taxes included

Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Premium Level

Premium Level

Premium Level privileges include the following:

  • Personalised check-in and check-out in exclusive Premium Level area
  • Exclusive concierge service for Premium Level guests
  • Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
  • Pool towels in rooms
  • VIP mini bar, with soft drinks, water, domestic beer and snacks
  • Luxury toiletries
  • Turn down service
  • Priority restaurant reservations
  • Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
  • Premium drinks in all bars and restaurants
  • Free local calls
  • Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
  • Express laundry service at normal rate
  • Room service
  • 20 per cent discount at the spa and on beauty salon services
  • 10 per cent discount at the gift shop
  • Aromatherapy menu
  • Late check-out at no additional charge (subject to availability)
  • Bottle of aged 100% agave tequila (for 4-night minimum stays)
  • Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
  • Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay

Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.

Dining

Dining

Mirador Buffet Restaurant

  • International cuisine

La Hacienda Buffet Restaurant

  • Mexican cuisine

Caribe Restaurant

  • Caribbean cuisine

Rodizio Restaurant

  • Brazilian cuisine

Brasserie Restaurant

  • French cuisine

Coral Grill Restaurant

  • Grill restaurant serving light buffets and sandwiches

*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical

Hotel Reviews
Google Logo 4.9 Google reviews (48732)
Bailey
Wonderful trip! Check in was smooth in the premium lounge of the palace, we used this space often to cool off grab a snack and let the kids play on the computers a little. Buffets were great with options for everyone and service was even better the staff here are phenomenal. Pools were clean and a great temperature for a Canadian. Beach was also clean and the water was beautifully warm, we swam with turtles and fish and stingrays. Our room was oceanview and beautiful. Beds could use a little update but it was overall quite comfortable for my 10 day stay. Would absolutely return to this property.
Elizabeth Kravets
It's our first time staying at Barcelo Maya Palace. Overall,the stay was good. Special thanks to Alejandro Carrasco, who served us dinner at al a carte Caribeno restaurant. We had a great experience there! I've rated service with 3 stars due toothed following concerns: 1. The airport transfer is badly organized, spent an hour roaming in the airport looking for the shuttle to drive us to the hotel. 2. Reception was a disappointment. The main front desk appeared to be not a reception, and we've been led to another huge hall with a table and 1 laptop for 2 agents to be checked in. The receptionists hardly understood English, what was strange considering 95% of the guests are speaking Emglish there. 3. There is no map to locate any facilities/entertainment. The receptionist didn't say a word about the available services, so you need to find out it yourself, exploring the hotels amenities day by day. 4. Upon check in a bellboy helped with our luggage storing it by the entrance. When we came for our suitcases he marked our room.number on the tags and told.ua to go to the room and he would be right back with our bags. We came into the room and when 1 hour left with no signs of the bell boy. We called Bellboy service and a man there told me I had to come back to them and take my luggage myself. He was rude and impatient, almost dropped a call. I called to the reception, they apologized and sent a bellboy with our bags to us. So another 40 min we were waiting for the suitcases to be delivered after it. As for the beach, at Maya Palace the beach is 8 out of 10, but other hotels of Barcelo have bad beach conditions: sharp rocks are located in several places on the shore, sometimes completely covered by the water. It may be a good idea to get coral shoes with you. The location, food was beautiful too. Thanks for having us here at Barcelo. Elizabeth Kravets
Venkat Mokkapati
The resort has potential, but the management is absolutely clueless and lacks any sense of customer service or accountability. The front desk is painfully slow — check-in took 15 minutes per family even when there was no one else in line. The staff seemed untrained and indifferent. The snorkeling mask is “free” for an hour but requires a $20 cash deposit — who carries cash to the beach? Paddling and kayaking are technically free too, but they rarely let you go out because of “wind” excuses. Food in the buffet restaurants is another disappointment. There are plenty of options, but everything tastes bland and repetitive. The only bright spot was the hardworking room cleaning staff — they were friendly and professional despite the poor leadership above them. The worst part of our stay was the transportation fiasco. We had prepaid private airport transfers for our group, but the driver left while one of our party members was still finishing breakfast, even after we clearly told him we’d be right out. The rest of the group had to scramble, call a taxi, and spend an extra $200 to get to the airport. When we complained to management, they refused to refund the charge and even blocked the remaining guests from leaving the property using their already prepaid transport after we said we would dispute the charge. It was an unbelievable display of pettiness and mismanagement — especially from a resort where we spent nearly $30,000 as a group. To make matters worse, their “scheduled” private transport picks guests up 4 hours and 20 minutes before flight time, forcing you to spend hours waiting at the gate. This resort could be great — the grounds and rooms are nice — but the leadership is disorganized, unfriendly, and focused on nickel-and-diming guests instead of providing hospitality. Until there’s a complete management overhaul, I would avoid this place.
Viktoria Chernikova (Tory)
Awesome hotel, I with my husband and kids really enjoyed staying here. Food is delicious and has a great variety for any taste. Atmosphere is very cozy, aesthetically pleasing and enjoyable, all staff is amazing very friendly and supportive. Gym is not big, but has all the necessary equipment and air conditioning. The territory of the hotel has good variety of the swimming pools and they are pleasantly wide. I’d love to stay here and hope to return here again. Huge thanks and best wishes to all the staff who created this wonderful experience and pleasant ambience of this beautiful place.
Catherine Mathis
We have visited 5 times and have thoroughly enjoyed each visit. The Palace is a beautiful hotel with very clean suites. We ate mostly at the buffets but enjoyed many different ala carte restaurants too. At the Hacienda buffet Mauricio greeted us most times ( he worked breakfast/ lunch most days) and he remembered what each person drinks! With so many guests I don't know how he did that! He has a great memory. The resort is right on the beach and we were able to snorkel and visit with many turtles, stingray, fish and even saw eels! We made wonderful memories and are already planning to return for another visit!
More...

BEST PRICE FROM Flight & Hotel
£1309pp
Jan 2026
£2139pp
All Inclusive
Feb 2026
£2079pp
All Inclusive
Mar 2026
£1609pp
All Inclusive
Apr 2026
£1469pp
All Inclusive
May 2026
£1399pp
All Inclusive
Jun 2026
£1489pp
All Inclusive
Jul 2026
£1599pp
All Inclusive
Aug 2026
£1429pp
All Inclusive
Sep 2026
£1309pp
All Inclusive
Oct 2026
£1319pp
All Inclusive
Nov 2026
£1429pp
All Inclusive
Dec 2026
£1439pp
All Inclusive

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