Close

Call us
Favourites
My Account
Menu

Call Our Travel Experts

Receive tailored travel advice and book the perfect holiday of your dreams.

For After Sales please contact:

Click for Customer Service

Opening Hours

Please note that bank holiday hours may vary and might not align with these standard timings.

  Back Home Destinations Caribbean Mexico Barcelo Maya Palace   
Search
phone icon
Located In: Mexico

Barcelo Maya Palace

Google Logo 4.9 Google reviews (49263)
Best Price From £1309pp
Mar 2026
£1839 pp
All Inclusive
Apr 2026
£1369 pp
All Inclusive
May 2026
£1449 pp
All Inclusive
Jun 2026
£1429 pp
All Inclusive
Jul 2026
£1639 pp
All Inclusive
Aug 2026
£1569 pp
All Inclusive
Sep 2026
£1309 pp
All Inclusive
Oct 2026
£1429 pp
All Inclusive
Nov 2026
£1509 pp
All Inclusive
Dec 2026
£1609 pp
All Inclusive
Jan 2027
£1749 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Premium Level
Dining
Hotel Reviews
More...
Overview

Overview

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...

A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.

How far is the nearest beach?

The Barcelo Maya Palace is located next to the beach.

Distance from resort centre

A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.

Distance from airport

Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.

Pools
Restaurant
Bar
Gym
Beach
Golf
Parking
Shuttle
Spa
Wifi
Kids Club
For Families
Waterpark
Click to read more
Accommodation
Junior Suite
  • Balcony/terrace
  • King-size bed or 2 double beds
  • TV
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
Junior Suite Pool View Premium Level Room
  • Premium Level benefits
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Junior Suite Oceanfront Premium Level
  • Premium Level benefits
  • Exclusive location
  • Balcony/terrace with pool views
  • King-size bed or 2 double beds
  • TV
  • Free Wi-Fi
  • Radio alarm clock
  • Sofa bed
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Room service (local charge)
  • Iron and ironing board
  • Bathroom with bathtub and shower
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Family Junior Suite
  • Terrace
  • Living area
  • King-size bed
  • Separate bedroom with 2 single beds
  • TV
  • Sofa bed
  • Radio alarm clock
  • Air conditioning
  • Telephone
  • Fan
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Premium Level Oceanfront Suite Room
  • Terrace
  • King-size bed or 2 double beds
  • TV
  • Wi-Fi
  • Living room
  • Radio alarm clock
  • Air conditioning
  • Fan
  • Desk
  • Safe
  • Coffee machine
  • Mini bar, replenished daily with beer, soft drinks and water
  • Iron and ironing board
  • Bathroom with shower
  • Hairdryer
  • Bathrobe
  • Slippers
  • Toiletries
  • Pillow menu
Facilities

Facilities

  • Swimming pools, plus access to the pools at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Children’s water park with slides and waterfall
  • Family water park (local charges)
  • Surf rider (local charge)
  • Dolphinarium
  • Children’s club
  • Fitness centre
  • Spa
  • Football field
  • Multi-sports court
  • Tennis courts
  • Paddle courts
  • 18-hole miniature golf course
  • Volleyball
  • Table tennis
  • Darts
  • Giant chess
  • Pool tables
  • Pool aerobics
  • Water polo
  • Snorkelling
  • Kayaking
  • Water tricycles
  • Windsurfing
  • Hobie cats
  • Scuba diving (local charge)
  • Jet skiing (local charge)
  • Fishing tours (local charge)
  • Nightclubs
  • Disco for teenagers
  • Theatres
  • A variety of restaurants, plus access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Bars and lounges, plus access to the bars at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
  • Medical centre (local charges may apply)
  • Guest transportation service (8am to 2.30am)
  • Free parking
  • Laundry and ironing service
  • 24-hour reception
  • Business centre
  • Tour desk
  • Luggage storage
  • Concierge service
  • Babysitting service (local charge)
  • Shops
  • Chapel
  • Hairdresser/beauty salon
All-Inclusive

All-Inclusive

The Barcelo Maya Palace all-inclusive programme includes the following:

  • Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
  • Unlimited national and a selection of imported drinks at an array of bars
  • Welcome cocktail
  • Access to 9 swimming pools
  • Towel and chair service at the beach and pool areas
  • Waiter service at the pool area (10.30am to 6pm)
  • 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
  • Daily and nightly entertainment with activities for all ages
  • Barcy children’s club
  • Access to theatre for live shows and performances
  • Day and night time activities for adults and children
  • Nightclub for teenagers
  • Pool and giant chess
  • Guest transportation service (8am to 2.30am)
  • In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
  • In-room coffee maker with bottled water, coffee and tea
  • Tennis
  • Multi-sports court
  • 18-hole miniature golf course
  • Gym
  • Activities programme
  • Non-motorised water sports
  • Tips and taxes included

Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Premium Level

Premium Level

Premium Level privileges include the following:

  • Personalised check-in and check-out in exclusive Premium Level area
  • Exclusive concierge service for Premium Level guests
  • Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
  • Pool towels in rooms
  • VIP mini bar, with soft drinks, water, domestic beer and snacks
  • Luxury toiletries
  • Turn down service
  • Priority restaurant reservations
  • Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
  • Premium drinks in all bars and restaurants
  • Free local calls
  • Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
  • Express laundry service at normal rate
  • Room service
  • 20 per cent discount at the spa and on beauty salon services
  • 10 per cent discount at the gift shop
  • Aromatherapy menu
  • Late check-out at no additional charge (subject to availability)
  • Bottle of aged 100% agave tequila (for 4-night minimum stays)
  • Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
  • Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay

Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.

Dining

Dining

Mirador Buffet Restaurant

  • International cuisine

La Hacienda Buffet Restaurant

  • Mexican cuisine

Caribe Restaurant

  • Caribbean cuisine

Rodizio Restaurant

  • Brazilian cuisine

Brasserie Restaurant

  • French cuisine

Coral Grill Restaurant

  • Grill restaurant serving light buffets and sandwiches

*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical

Hotel Reviews
Google Logo 4.9 Google reviews (49263)
Kelsie Dueck
We chose the Barcelo Maya Palace for our wedding. From the very beginning the communication with the wedding coordinators and vendors was fantastic. They were quick to respond to any and all questions, and their packages made planning a wedding a breeze. We chose this location primarily because of its size, quality, and kid friendliness as we had 50 guests, including a good number of children. The amenities were top notch – the kids pool area was a favourite, the main pool was very large and the adults only area was nice and quiet. The beach was beautiful – white sand and shallow clear water teaming with fish and turtles. The beach itself was dotted with palm trees and loungers, so finding good sun and shade was easy. The spa was also fantastic – we had a spa day included in our wedding package so we didn’t pay extra for it, but after reviewing the prices I would say it’s worth the cost. There are hot/cold pools, steam rooms, saunas and a beautiful outdoors area to relax and unwind – it was beautiful and relaxing. There was a good selection of food at the buffet, and the a la carte restaurants were good. They were able to accommodate groups well. Staying at the Palace allows access to the other resorts on the property (Colonial, Tropical, Caribe and Beach), though we didn’t go too far – just to some of the other lunch buffets or some of the other a la carte’s. There was also a mall, mini golf, sports bar, discoteque, and much much more for endless entertainment (I myself didn’t do much of anything else, though our guests did and enjoyed themselves!). The rooms were spacious and well maintained and cleaned daily. It is a very large resort and thus takes a lot of walking. The area with the rooms and the buffet’s were not particularly close (maybe a 5 min walk which was easy for us, but difficult for those in our group with limited mobility). We did have something that came up upon check out that left a little bit of a sour taste for us, however. Upon checkout we blindsided by a suggestion that we got blood on a towel or something and wanted to charge us extra for it. We had no major issues or injuries, and noticed absolutely nothing on the towels or sheets any day (and we would have owned up to it if something actually happened). The only thing I could think of is if we scratched ourself and there was a spot of blood or something that went unnoticed by us. I have never seen or heard of a hotel trying to charge you for something like this, as that is something that I’m sure happens often in hotels. They ended up not charging us for it, but only after we made a major issue of it repeatedly denying that anything of that nature occurred. This is why I left only 4/5 stars for service.
Sébastien Hamel
Great resort, little paradise for families with kids. They have two water parcs that are included with resort and they are a gem. Long pools and a lot of chairs for both beach and poolside. No struggle to find a spot. Food is pretty good, a la carte is real good. Service is spot on. Rooms are kept clean and have all you need. Worthy mention: Antonio from entertainment gave us a memorable and great aerobics class. His enthusiasm and energy was super contagious :)
Bailey
Wonderful trip! Check in was smooth in the premium lounge of the palace, we used this space often to cool off grab a snack and let the kids play on the computers a little. Buffets were great with options for everyone and service was even better the staff here are phenomenal. Pools were clean and a great temperature for a Canadian. Beach was also clean and the water was beautifully warm, we swam with turtles and fish and stingrays. Our room was oceanview and beautiful. Beds could use a little update but it was overall quite comfortable for my 10 day stay. Would absolutely return to this property.
Teo Savin
We have stayed here twice now — once in December 2024 and again in January 2026 — and overall it continues to be a very good resort for families. The staff across the resort is consistently friendly, kind, and welcoming. What truly stands out for us, however, is the Kids Club. The activities are fun, well organized, and age-appropriate, and the team genuinely cares about the children. A special mention goes to Naomy from the Palace Barcy Kids Club — she is incredibly warm and attentive, and our daughter absolutely loves staying at the kids club when Naomy is there. It makes such a difference as a parent to feel confident leaving your child in such caring hands. We also want to highlight Priscila from Transportation, who was extremely helpful and understanding when our flight was delayed. She assisted us with rescheduling transportation smoothly and handled the situation with kindness and professionalism — we really appreciated her support. The rooms are spacious and comfortable. We stayed in a Junior Suite this time and found it ideal for a family. The air conditioning works very well — it keeps a constant, comfortable temperature and runs quietly, which is a big plus. That said, the bathroom could use an update, as it’s starting to feel a bit dated, and the elevators could benefit from more frequent cleaning. The buffet food is decent, but we did notice a difference compared to our previous stay. In 2024, the food felt a bit more refined and “Palace-level,” whereas this time it felt more similar to the offerings at Colonial or Tropical — still good, but not particularly memorable. The pools are beautiful and well maintained, though they can feel a bit cold during January and December, which is something to keep in mind for winter stays. Overall, Barceló Maya Palace remains a solid choice for families, especially because of the exceptional kids club staff and the consistently friendly service. With some small updates to facilities and food offerings, it could truly feel as high-end as its name suggests.
H J L
Just spent a couple of weeks at Barcelo Maya Palace and had a lovely time! We've been before and return because of consistent high quality, good food and great service. Especially found the following staff wonderful: Dining Reservations - Diana; Hacienda buffet- Keyli, Selena, Ramon Perez, Enrique, Juan; Bar near premium restaurants - Maria Perez; Lobby bar -Teresa; Housecleaning staff - we never actually met our housecleaners but they did a fabulous job of cleaning and refreshing our room after we went out in the mornings. Thanks to the resort and all the great staff who helped make our stay so enjoyable.
More...

BEST PRICE FROM Flight & Hotel
£1309pp
Mar 2026
£1839pp
All Inclusive
Apr 2026
£1369pp
All Inclusive
May 2026
£1449pp
All Inclusive
Jun 2026
£1429pp
All Inclusive
Jul 2026
£1639pp
All Inclusive
Aug 2026
£1569pp
All Inclusive
Sep 2026
£1309pp
All Inclusive
Oct 2026
£1429pp
All Inclusive
Nov 2026
£1509pp
All Inclusive
Dec 2026
£1609pp
All Inclusive
Jan 2027
£1749pp
All Inclusive

PLEASE WAIT...

Oops something went wrong...
SIMILAR HOTELS

Here are some similar hotels that might interest you...

x
Request a Quote