Bab Al Shams Desert Resort and Spa

Safia Saghir

I recently booked a pool day at Bab Al Shams and, considering how expensive it was (including the long and costly journey there and back), I do feel obliged to leave a fair review. The hotel itself is beautiful and the desert setting is stunning, especially if you’re looking to escape the city. Most of the staff were genuinely very helpful — particularly when it came to arranging taxis back, as it was difficult to book one through Hala. They really made an effort, which I appreciated. However, I was quite disappointed with the overall experience. One thing I really didn’t expect was how loud it was. Where I was laid out, there were a lot of children around the pool, and while that’s absolutely fine, it just wasn’t the peaceful atmosphere I had anticipated for the price. On top of that, there was a live singer performing at a nearby restaurant, and the music carried across the pool area. It just didn’t feel calm or serene — which is what I thought I was paying for. The food was also disappointing. Although your pool day payment includes credits towards food, the prices are very high — around AED 120 for a main — and unfortunately the quality didn’t match the price. I ordered the souvlaki and it was very bland, lacking flavour and seasoning, which was frustrating given the setting and cost. I also had an uncomfortable interaction with one receptionist when I politely asked about the camp area outside (which looked lovely, with what seemed like a fire show and small souk being set up). He was unnecessarily blunt and patronising in his tone, simply saying “it’s a restaurant” and that I could book, without offering any further information. He seemed eager to end the conversation and walked off quickly, which felt unwelcoming and disappointing as a paying guest. Overall, the location itself is beautiful and most of the staff were helpful, but for the price point, I expected better food quality, a more peaceful atmosphere, and more consistently warm customer service.

Adnan Marzooqi

I would like to express my sincere appreciation to Mr. Hani, the manager of Al Hadheerah at Bab Al Shams Desert Resort, for the warm welcome, generous hospitality, and outstanding attention to detail. I would also like to commend the wonderful team whose professionalism and cooperation made our experience truly memorable. Thank you all for delivering such an exceptional level of service, and we wish you continued success and excellence.and Special thanks to Ms. Hajar for the warm welcome and kind hospitality.

Bo

What a wonderful experience. Everything was perfect. The food the staff the facilities, really everything. Room was beautiful and very comfortable. Definitely hot so enjoy a walk at sunrise. It is very refreshing to see the desert without feeling the extreme heat. I recommend early morning and evening activities. Can’t wait to go back.

Yuan Chin Soh

We had a really wonderful time here! Really enjoyed the dining options (every single restaurant we tried here was good) and the activities. The free camel ride was quite good. Free falconry show was decent. The paid activities are excellent. We did the private falconry as well as the desert drive. Learnt about falconry and the history, as well as the chance to interact with a falcon and a hawk. The highlight for us though was definitely the desert drive. Super fun (and we had to tone it down since the wife was pregnant, so I can only imagine how thrilling it can be if we didn't). The guide, Umar, was very kind and helped to take memorable photos of us too. Our son had a wonderful time on the desert drive. The spa is excellent too, did both the massage and the hammam and it's so relaxing. Finally, the staff at the hotel were all very friendly and helpful. Great stay and definitely the highlight of our Dubai trip!

Vanessa L

We had an absolutely phenomenal stay at Bab Al Shams Desert Resort, and it exceeded our expectations in every possible way. From the moment we arrived, everything was flawless — the immaculate cleanliness, the beautifully maintained grounds, and the outstanding food across all restaurants made every day feel special. But what truly makes this resort extraordinary is the people. The entire staff went above and beyond to ensure we had the most exceptional, warm, and effortless stay. We genuinely felt cared for at every moment — not just as guests, but as people. A very special thank you to Rishap, May, and Salim, who truly made us feel at home. Their kindness, attentiveness, and genuine hospitality turned a wonderful stay into an unforgettable one. They are an absolute credit to the resort. Bab Al Shams is a place we will return to again and again — a rare combination of luxury, authenticity, and heartfelt service. We couldn’t recommend it more.