Walt Disney World Swan Resort

micheal nagy

The hotel was amazing only one issue I would like to share an unexpected concern I experienced during my stay. I was surprised to discover that some newly purchased Starbucks souvenir cups and a Starbucks bottle bag — all still in their original packaging — were missing from my room. I believe they may have been mistakenly considered as disposable items and removed as trash, which is quite surprising given their condition and placement. I have reported the matter to hotel security. While I do not believe there was any ill intent involved, the situation was unusual and disappointing. That said, I want to acknowledge that my overall experience at the hotel was very positive. The room service team consistently maintained a high standard of cleanliness and professionalism throughout my stay. I would like to share an unexpected concern I experienced during my stay. I was surprised to discover that some newly purchased Starbucks souvenir cups and a Starbucks bottle bag — all still in their original packaging — were missing from my room. I believe they may have been mistakenly considered as disposable items and removed as trash, which is quite surprising given their condition and placement. I have reported the matter to hotel security. While I do not believe there was any ill intent involved, the situation was unusual and disappointing. That said, I want to acknowledge that my overall experience at the hotel was very positive. The room service team consistently maintained a high standard of cleanliness and professionalism throughout my stay.

Rob B

The Swan had to be one of my most relaxing vacations. To be able to hop on the boat and be dropped off at the back of Epcot was amazing! We were able to see the fireworks, skyliners & boats on the river from our room. The room was very clean and the cleaning ladies were first rate. It was so nice to return to the room after the parks to a clean room. The mattress was super comfortable! Having two sinks to get ready in the morning was great. The only complaint I have is the pillows were not comfortable. There is a nice coffee shop with some grab & go items. The bus picks you up out front to go to the parks or Disney Springs. The boat will take you to Epcot, Boardwalk & Hollywood Studios. I will definitely be back to the Swan!

Xiomara Garcia

Not sure what the problem is with the parking lot attendant, but someone should retrain her ability to communicate with guests and what acceptable behavior is. She was a young brunette, with glasses. We needed to pay for the ticket but we pulled up to the attendant, not noticing the pay machine right away. Instead of advising us we passed it, she went out of her way to treat us like we were difficult and dumb. "doing it on the machine would of been easier, but clearly you need help" It was a simple mistake after a long day at the pool, and nothing prompted this unnecessary attitude.

Missy Herguth

Very nice hotel with lots of dining nearby. It is a beautiful property with close access to Epcot and Disney Hollywood. The hotel provides transportation to the parks whether it's boat or bus. Very convenient Disney location. You must pay for parking. There is no complimentary breakfast but we bought breakfast sandwiches and coffee to grab and go using their app. That was the best "hotel coffee" I've ever had. I also appreciated the daily maid service.

Erin Chen

We've stayed here a few times and have enjoyed our stay. The rooms are decent. The pools are fantastic. The pool side food service is nice. I love the early entry to Disney and proximity to Epcot and Hollywood Studios. My only complaints are: 1) most of the restaurants in the Swan and Dolphin are too expensive. I miss the cafeteria-style restaurant that was in the basement of the Dolphin, which was good quality and affordable. I went off-site for dinner most nights because of the lack of affordable dinner options. 2) The TV kept turning on randomly which was annoying. Each time we left for the day, when we returned, the TV was on loudly. Overall it is a good resort.