Walt Disney World Swan Resort

Darren Smith

There is a lot to like about the Swan. Staff: The staff is very friendly with a slight Disney vibe (despite not being a formal Disney resort). Location: The location is superb. You are not going to get better without paying twice as much. You have super easy access to the Boardwalk amenities including shops, restaurants and entertainment. You can also easily access the Boardwalk bus that goes directly to Magic Kingdom, direct buses to animal kingdom and Disney Springs, an indirect bus to Magic Kingdom and then easy boat access to Epcot. Epcot is also walkable. The hotel is many many different restaurants, some of which are a quick walk to one of the sisters hotels. Truly a 5 star location. Rooms: Tight, cramped and bland. Clean... if you don't look too hard. They do provide free bottled water daily which was very appreciated. Walls are thin and you will what a lot of noise. Balconies are nice but very small. If rooms are more important than location, I would prob go with the Reserve. Minor quips: The beds in the room were intentionally engineered to inflict maximum pain on adults. There is no way to avoid slamming your shins on the protruding bed frame. I know you're rolling your eyes at me right now, but the first time you cry out in agony you'll be thinking of me. Also, the bed is firm yet comfortable... but the pillows are the worst. The TV reception goes a pixelated out and back in regularly. The only shop for drinks and snacks closes super early. There might be an alternative, but I didn't see one. All and all, a decent stay for the location and price.

Sy Sandhu

Have been coming here for years and it’s still a great property at a great location. All of the staff are what make the property great as they provide the best service. Natalie was great at check in and unfortunately we were given a connecting room and there was a screaming baby next door but they gladly moved us so we could get some sleep. The entire room was extremely clean and the beds + pillows were perfectly soft for a great nights sleep. Our shower had no shower gel and they delivered some within 10 mins at midnight which is not that common and greatly appreciated. They had plenty of activities to do and the $50 resort fee includes a decent amount of things to do / perks such as Swan boat rentals, and Smores at night on the “beach”. For the holiday season they had a meet Santa and cookie decorating for the kids and there was a busy Karaoke bar on the ground floor. Self parking was $38 a day which is pricey but in line with the area. The holiday decorations were plentiful throughout the property as well. Will definitely be back as the proximity to Epcot and Boardwalk cannot be beat

Gabby Dietrich

The rooms at this hotel are decent enough. We got what we paid for and nothing more. The real issue comes into play post-checkout. My grandmother, who is 74 years old, had to checkout with my disabled grandpa by themselves while me and my mom were out. She forgot a couple things, pants, a top- and candies. This wasn’t the most pressing matter, but we chose to go back to the hotel to retrieve said items after calling and being told directly that they had found everything we listed off. When we came to pick up our items, the staff reported never seeing a report being made about the missing items, much less that they had any idea where they were. Mind you, I wouldn’t have paid 50 dollars for an uber to check if the items were there if I wasn’t 100% percent sure they were. The man we spoke to on the phone was not present when we arrived, so there was no official way in the managers eyes to dispute the fact of stolen goods. To put it kindly, they were pulling our legs and I wouldn’t trust these workers as far as I could throw them. The manager refused to compensate us for our items and was extremely rude. Would not recommend this place to my worst enemy.

Bobbie A

Well the first room we got was fantastic, with a direct view of the Boardwalk & Epcot. Then I went out on the patio & ended up getting "snowed" on by a green substance. After sitting down, I look & there's green everywhere outside. I grab a towel to clean it up & sit back down, to find it's actively falling everywhere on me, in my hair, and was on the seat I sat in. They're working on refurbishing the Swan & either metal shavings or green paint are now coating me. I call guest services who tell me they can't reach the front desk, so I just need to walk down there myself. After doing so & showing them a video of the situation, & the manager apologized, but no other comparable rooms are available. So I'm downgraded to an option of 2 rooms; without knowing better, I chose the one still up on the higher 7th floor. Big mistake! Now I've been out on the balcony for less than an hour and have a pounding headache. The boat is constantly honking for arrivals & departures, plus the non-stop music piped into the courtyard, construction, and kids screaming. Had I been given any heads up, I would have just kept the previous room & dealt with the lack of a balcony I could sit on during the day while they're working on the Swan. Instead we spent another half hour packing everything back up, another 45 minutes waiting for the bellhop & new key to arrive, & another near hour unpacking & hanging things back up. But at least the music can't be heard from inside the room... That boat horn though?! Inescapable even inside the room! I'm about fed up and we've only been here 4 hours. I'm here for a business trip, not Disney, so the quality of the room is more important than the location. Given the numerous issues noticed, in the future I will avoid any Conferences who choose this as their location. The staff were very nice & tried to be helpful, so that is the plus! I do wish all the drawbacks of the other rooms would have been explained so I would have kept the previous room at least. But 5 stars for the friendliness of everyone we've interacted with.

Elisa Karp

Yikes the walls are thin. The first night, the “neighbor” played music so loud, (or maybe just somewhat loud, and the walls are super thin?!), but I thought it was a fluke. By night two, music kicked in at midnight and played until 1:30am… (it was meditative, sleeping music… I thought it might play all night!! 😬😬) In the morning, a “neighbor” across the hallway said something to them, which i heard clearly through our door… because yes, the walls are crazy thin. (Then clearly heard him listening to his tv for 20 minutes directly after that convo…) Night three, I heard a dad yell-reasoning with his kid at 10:30pm… Location is great- walking distance to the boardwalk and Epcot, and rooms have had a bit of a refresh (though still could use a bit more- our drapes were broken)… and the walls!! You will hear EVERYTHING. Rooms were nicely cleaned. Far less expensive compared to the Boardwalk hotel. Come with earplugs.