TRS Coral Hotel

Beverly Macon

I do not know how this place calls itself a luxury resort. From the moment we arrived, the service was a complete disaster. We were not even assigned a butler at check in. We waited a day and a half before someone finally showed up. When we did get a butler, he was completely non responsive. We had to call the front desk every single day just to get basic things like towels and room service. Nothing was handled with care or urgency. The hospitality was awful across the board. Staff seemed indifferent and not interested in helping with anything. The food was another major disappointment. The only things that tasted decent were the pizza and nachos by the pool. The lunch buffet near the check in area was just okay, but everything else was bland or poorly made. On top of all that, I paid for a birthday package for my son’s twenty second birthday. It included balloons and a cake that was delivered to our room. After we had two slices, I asked multiple staff members for a box so we could store the rest of the cake. After being bounced around and ignored, I was finally told they did not have a single box available. The rest of the cake went to waste. It was ridiculous and just added to the disappointment. My sister got married there and our group brought this resort over forty thousand dollars in revenue. You would think they would treat us well, but our entire party left frustrated and unhappy. None of us will ever return. I would not recommend this place to a single person. Not even a rat. Completely horrible.

Yuchen Fu

This hotel really gave us mixed feelings, some parts were amazing, like the view and the atmosphere (but we booked ocean view and it was blocked by trees) all the bars service were awesome. Lunches and breakfast were great. However, the dinner experiences were not so good. Starting with one dinner we thought was fantastic and flawless BEFORE checking out. We went to El Gaucho, the server was extremely nice to us, offering to take pics for us and all those. We weren’t planning to order any bottled wines coz there’s free house wine and we don’t tell difference between wines honestly. But he was so kind and recommended one bottle and said it was only 25usd. We were 10000% sure we heard 25usd, both me and my partner, that’s the only reason we were like okay it’s cheap so why not. (I even search the wine on wine searcher and the price was around 20). However, the bill said 75usd. In the end, we were kinda tipsy (the server also offered us 4 tequila shots at the end) and were really enjoying our dinner, so we signed the bill without confirming. When checking out we notice the price is NOT AT ALL what the server mentioned, and we have no evidence to prove that he said 25usd. So we have to pay it. And for the other three nights of dinner. First night at the French, the waitress got our order wrong. I pointed on the menu specific for her, she also comes again with a menu asking what I ordered. During the dinner, I asked her for three times is our foie gras coming, but we never got it. And for main we ordered duck but she gave us pork, it tastes fine so we didn’t say anything. Last night at el gaucho, the server got our order wrong again. He’s in training so we were fine about it, but I guess just wasn’t some best experience. Lastly, we lost an earring in the room. We left it on the bedside table and when we return it was gone. Obviously we have no proof whatsoever if the maid sweep it away or something, but it did had quite a lot sentimental value and we didn’t find it. I do want to compliment the butler service. Our butler was friendly and helpful and replies instantly. Overall, it’s hard to say if I’d recommend it. For the view of course, but do be cautious of any additional charge you might pay.

Žan Grahor

We stayed in this hotel for 9 nights, so let’s start with the positives. The resort itself and the rooms are really nice, just like in the pictures—modern and luxurious—so the first impression of the place was great. From the staff, we can compliment the butler service; Naysin was extremely nice and helpful 👍👍 (please take care of employees like that). Unfortunately, it went downhill after that. Starting with housekeeping: the sheets began to smell bad after 3 nights. We requested a change, they guaranteed they had changed them, but they actually didn’t. Not only that, one day we entered the room and saw the cleaning lady throw the dirty pillows onto our clean clothes. The restaurants are a complete disaster. The food is bad, and the staff seem completely lost. Just to mention the worst dish: the tuna tartare is inedible. Again, we need to highlight 2 exceptions: the lady in Capricio who makes the pancakes—she is amazing, truly excellent—and both sushi chefs. I was skeptical about all-inclusive sushi, but in the end it was sooo good. Thanks again to them 🔥. And lastly, the bars: the bartenders seem more annoyed with you than happy to see you. If you don’t specify your order, they pour you cheap alcohol—if they give you any at all. They also like to fill half of the glass with water

Ems

Cons: If you are looking forward to a nice welcome at this resort look elsewhere. When we arrived we were supposed to get a welcome drink as they had us fill out a questionnaire prior to our arrival. However no welcome drink given and we had to carry our own bags to the room, the gentlemen that showed us where our room was located we later realized he was a spa salesperson and only did it to get a sale from us which we declined This place prioritizes spa sales over customer service. Everywhere we go there was someone trying to approach us on the resort to book the spa. I wish they would use these sales people for other tasks. Our room: Upon entering our room we were greeted with a moldy smell and towels all had stains on them. We asked for replacements and which also had stains.I recommend they use bleach for towels to get stains removed as a 5star resort we expect these little things to be perfect. Food: Out of all the resorts I’ve been to this one dropped the ball when it came to food. Pros: The hot tub in the balcony and the lounges was a nice treat to get back to. The beach was amazing and clear only one day it was murky after a night of rain. The butler service was on point, they helped save the day many times and their responses were quick and timely. The resort in itself is very nice and massive, the boat shuttles was a nice little treat. They also cleaned the rooms twice a day which was quite nice and good to come back to after being out all day. The French restaurant is a must such amazing food and experience. All the restaurants are well designed and decorated inside. Overall this resort is not bad if they can work on customer service and food it will indeed be a 5star

Michael

Awesome experience! We stayed at TRS coral hotel for 6 nights and enjoyed it very much. Great food, awesome service. Our butler Daniela and Tarek were extremely helpful and responsive to our questions and needs. Lots of events during the day by the pool, and shout out to Alan for always being enthusiastic and bringing the positive energy and vibes! Will def stay here again in the future!