Splash Beach Resort

Sharon Mathews

Seriously if you want to go to some adventure or water park, its more reasonable to stay here in the resort than to buy ticket for entry. Kids and adults will love it equally with so exciting rides, zero queues and total hygiene and cleanliness. The property itself is so beautiful with its on private beach and magnificent infinity pool. Rooms were good enough, nothing special. But everyone should atleast stay for one day in this resort. Avoid going between July and September though because the water park is being renovated.

Kanyarat Watcharin

I’m very impressed with hospitality and generosity. All staff are polite and helpful. I forgot my stuff in the room after checking out. They keep my stuff nicely and offer solutions for sending it back to me. I really appreciate it. Also, Restaurant in the hotel is excellent, many selection of breakfast. Chilling at the pool by the beach view is amazing. Location is convenient. There are many restaurants, massages, and convenient stores nearby.

Pops K

Rooms are fantastic. Staff at resort are amazing so good to be understood and staff that are helpful. Let us have early check in st no additional cost also provided extra pillows as a request made prior to arrival. Shuttle buses that go everywhere at resort and they are never far away. Drivers also very very friendly and funny. The splash park is a bit old. The pool with jets and bubbles the tiles are all broken can easily cut your feet. Also no jets or bubbles, not working. Was nice not having to queue up for slides. You are paying theme park prices for things inside here. Towels additional cost not allowed to bring in.

Red Eight

A fantastic family-friendly resort right by the beach! Splash Beach Resort offers spacious rooms, a great water park, and direct beach access. The kids will love the slides and pools, while adults can unwind by the sea or enjoy the relaxing spa. Just minutes from the airport, it’s a perfect blend of convenience, comfort, and fun in Phuket.

Rebecca Mawson

We stayed at this resort in 2019 and had such a fantastic experience that we decided to return in July 2025, even pushing our holiday budget to do so. We chose this resort specifically because of the onsite water park — it’s what sets this place apart and why we were willing to pay a premium compared to other options in Phuket. We booked 3 rooms back in March and even confirmed at the time that water park access was included. Just one month before check-in, we were informed the water park would be closed for maintenance during our stay. This was devastating — the entire trip was planned around taking our children to this water park. We immediately requested a refund, which was denied as the booking was “non-refundable.” In my opinion, this is completely unethical — the resort failed to deliver on a major feature that was central to our booking decision and one they continued to advertise. I refuse to believe this maintenance was planned at such short notice, which is what the hotel claimed. Without the water park, the property is isolated and nothing special. Yes, the room upgrade we were given as compensation was beautiful — and that’s the only real positive. The food and beverage credits didn’t go far, and the food was average at best. We were also offered a complimentary driver to Phuket Town, but this turned into a frustrating experience. The driver dropped us on the side of the road near Central Phuket Shops — nowhere near Phuket Town — and couldn’t communicate with us. We had to pay for our own taxi to reach the correct location and return. To make matters worse, we were told to be ready for pickup at 8:30 PM, but the driver didn’t arrive until 9:00 PM. This delay with two tired young children (aged 5 and 9) was unacceptable. When we checked in, we were asked to provide a cash-only deposit — no credit card accepted. As we had just landed and didn’t have cash on hand, I was forced to leave my passport at the front desk, which felt extremely uncomfortable. This is definitely something guests should be warned about in advance. The on-site spa is incredibly overpriced — over $100 AUD for a massage. If you walk just outside the gate, there are plenty of massage places where we received 5 massages for $130 AUD total — much better value. Even small things were disappointing. The kids club advertises art and craft activities in the lift, and my son was very excited to join the “Rubik’s Cube” session at 4 PM. We dropped him off at that time, but staff told him it had already been done earlier. No explanation, no update — he was understandably upset. To make it all worse, we had to walk past the closed water park every single day of our stay — a daily reminder of what our children had been counting down the months for, and what the resort failed to deliver. It left a real cloud over our trip. I find it deeply disappointing that this hotel refused to refund us so we could give our children the experience we had promised them. Buffet breakfast was okay — lots of variety and regularly restocked — but the food quality was average. Check-out was the final frustration. Our key stopped working 30 minutes before check-out time, and we were locked out of our room, waiting outside for over 10 minutes to be let back in. Then, during check-out, a staff member accused us of ordering a fruit platter to the room. We hadn’t. Every room service item we ordered was through the hotel’s own app — so we had a record. The hotel presented a receipt with a scribbled signature that didn’t match any of ours. We ended up leaving the hotel a full hour after check-out time, unnecessarily delayed and annoyed. Overall, this stay really tainted the wonderful memories we had of this resort. We’ve raved about it to family and friends in Australia for years, and as someone who works in tourism, I’ve even referred clients here — but never again. We won’t return, and we’ll be warning anyone who asks to book elsewhere.