Pullman Phuket Arcadia Naithon Beach

SiteSmart Australia

From the moment we arrived, everything was absolutely perfect. The staff were incredibly attentive, making us feel right at home. The surroundings were breathtaking, the food was exquisite, and the massages were heavenly. We stayed for six nights over New Year’s Eve and didn’t feel the need to leave the hotel except for serene walks on the beautiful beach. The restaurants were sensational, offering a culinary experience that was second to none. We will definitely be back! This place has truly become our little slice of paradise.

Martyn Kay

We'd like to offer feedback on our recent stay. Positives 1. The hotel location is lovely with convenient access to the public beach which is clean and child friendly. 2. The breakfast offers a great choice of food and service was very good for hot drinks and choice of eggs / noodle dishes. 3. The NYE party was great with nice atmosphere. Negatives 1. As many reviewers have commented, the pool condition isn't great. There are so many loses tiles in the pool including sharp pieces. You can see kids collecting the loose tiles from the bottom as a game - not great !! There's many reviews on this particular issue going back over many months. 2. Our room had so many bright lights that were annoying at night. The AC control panel and the light switches all had lights bright enough to light up the room. We ended up using a towel to cover them up ! 3. The hotel has two restaurants. The main buffet restaurant is available for a choice of Thai food. Expensive and the quality isn't great compared to what you get outside the hotel. 4. The Italian restaurant works on a reservation system. Without reserving a table, you won't get a table unless it's very quiet. When we arrived the first night, we were turned away when it appeared most tables were empty. We then made a booking for a few nights later. We spoke to the manager to explain that we have seen many frustrated customers with the same issue being turned away but he politely explained the issue they face if they don't allow table bookings. They should retain some tables for walk ins as it's hard with young kids to plan each meal. 5. An hour after finishing breakfast we were sat near the pool and our little girl had just half eaten a muffin when we were told we shouldn't take food from breakfast to eat outside! 6. The staff seem distant and not as welcoming as we have received in Bali / Maldives. The hotel has good points but we wouldn't choose to stay again unfortunately.

Srivatsa Srinivasan

Had a wonderful experience at the property recently, and the experience was 10/10. The check in process was very smooth, with a refreshing welcome drink. The rooms were very spacious and comfortable, had all amenities. The breakfast had a wide spread and loads of healthy options. If you are looking for a quiet beach holiday experience, this is the place to be.

Emma Hambling

This is our 5th stay here, the first was 9 years ago when my son was a baby. We've not been disappointed once! Fantastic location, incredibly friendly and helpful staff, bright, comfortable and clean room and fantastic breakfast! It's a shame for us that the Float pool is now adults only as we've used it many times before with our son but it's obviously a massive perk to have a quiet pool if you are not traveling with kids. My only complaint would be the gym is too shiny! Everything is polished rather than cleaned so it's very difficult to get a decent grip on the weights and the treadmill was a bit scary for sprinting!

Maria Natalia Garcia

My partner and I stayed here for a week in December 2024 and we could not fault the hotel or the amazing staff. Everything was perfect, from our room, to the amazing buffet breakfast and again the staff who could not do enough to help. I would not hesitate to book this hotel again. Thank you for making our time there so memorable.