The Pavilions Phuket

Eli Keimach

Extremely average. See below for details: THE GOOD: -The spa is excellent. Nuch did an amazing job and it was an exceptional experience. -The resort is massive and extremely hilly but the staff does a great job of patrolling with golf carts to pick you up and bring you where you need to go -The rooms are huge and very clean. We got the most basic room which ended up being larger than any NYC apartment I’ve ever seen THE BAD: -Service is impossibly slow. We ate at all three of the restaurants and at each one we would get our food up to an hour after we ordered. It even took 30 minutes for them to pour my wife her glass of wine in a restaurant of 75% empty tables. -Food and drinks are fairly bland at all restaurants and largely not worth the colossal wait -Limited on premises activities and engagement from staff outside of the restaurants -Hotel is not on the beach and you need to take a 10 minute shuttle bus to get to the closest one -Arranged a transfer from the airport through the hotel and the transfer was late and had to be tracked down outside rather than inside holding a sign like literally every other hotel’s transfer THE UGLY: -We took the shuttle bus to the beach on our last night to see the sunset and eat at one of the bars on the beach (tastier food and better service than the hotel restaurants). The hotel shuttle advertises a final pickup from the beach at 7:30PM. Around 7:35PM we started to wonder if it was coming and we called the front desk. “Sorry no 7:30 shuttle tonight, you can pay for a taxi back to the hotel.” Not ideal. Brought the issue up to the manager and was offered a free drink at the bar for compensation - no thanks. Probably would have given it a pass but other than the spa, they really had not bought a ton of grace throughout the trip due to the other above issues. Would not come back

Afreen Quraishi

We love it here... The service is excellent! The breakfast in the mornings is amazing asked everyone is just so kind! Especially Elle and Manny! We still have a whole week left here and we cannot wait! Sol, went above and beyond to accommodate us and we couldn't be happier with the hospitality here...

Y Nie

Our villa is just as nice, spacious, beautiful as they advertised online, if not better! I especially want to extend our appreciation to their great hospitality. They went above and beyond to meet our needs in many instances during our 2 day stay. We ordered in room service of a curry dish for dinner one night. The menu wasn’t clear if it comes with a side of roti (their curry and roti are one of the best I’ve ever had!), so I put in a note on the order to ask them add an order of roti if it doesn’t come with the meal. I didn’t think it was a big deal that their kitchen didn’t see the note, but they went back to fetch one in the rain and gave to us complimentary. I wish we got the name of our server to extend our appreciation here. When we checked out early in the morning, they picked up our luggage and packed breakfast boxes for us before restaurant opens for breakfast. They once again showed their great service to us! We loved it here, and will certainly want to return in the future!

Nandiya

This is truly a 5 star hotel experience from when you step out of the vehicle all the way to check out. The staff is very kind and hospitable. The amenities are plentiful and extremely clean. Everything is modern with Thai design all around. We stayed in a villa and it was the best stay we had in all of Thailand. Absolutely worth the stay. The only regret I have is not staying here longer.

huda alaidaros

Beds are comfortable, rooms are big and wide, the sofa in the living room is the biggest ive ever seen, but they're more likely suitable for couples, not for friends or family since the main bathroom has clear glass doors that opens to the master bedroom. Breakfast area is great and the food is good. Their service is not bad, but the buggies sometimes takes forever to pick us up, and that makes a big delay. I recommend if during peak time they add more drivers/buggies. It's located away from the beach, and shuttles schedule starts from 1:30 pm. To take you there.