The Pavilions Phuket

Kim

Total disappointment! I arrived early, the recoptionist tells me the room is vacant so I get excited. She then explains I have to wait - turns out not vacant. Basic hotel language, get it right. She then tells me there's a beautiful air-conditioned space I can spend some time in. I get send to Alto restaurant. Firstly, the bar was not air-conditioned and smelled horrible, so I asked to sit outside. It then became very clear the restaurant and bar were closed. It was lunch time, could not order food or drinks and was desperate for some water after travelling. Looked around for staff, no-one to be found. It really made me feel I was left to my own devices, not cared for, didn't even get offered some water by the guy that dropped me. After half an hour I had enough, walked back to lobby and told them the situation and asked "why place a guest in a closed venue", couldn't answer and was given a very grumpy face. I asked to be moved to the pool area so I could finally order water and drinks. After all that room ready after two hours, so glad I moved to the pool! At check-in also, get asked to find an email from booking.com that proves confirmation. WHY? You have all the paperwork and emails in your system. This is the first hotel experience in Phuket (and I've been many times) that made me do this. Having to connect to WiFi, to then find an email to then for them to take a photo of. So unnecessary! Room spacious, but dated. Slipped on some white substance on the bedroom floor. At first couldn't figure out what it was, but then realised the leaking air-conditioning was taking paint or plaster off the wall, dropping it onto the floor. Slipping could potentially be dangerous. Only after sleeping I realised stains on the duvet, gross! My bad, should have done the check before sleeping. The food is very subpar! I won't get into it, but it's just not up to 5* hotel standards. The roof bar has sooo much potential (great staff there, they were the best during the short stay), but a bit of a waste of a venue and fake "Japanese" cuisine just doesn't make sense there. I could think of so many things that would work for both hotel guests and locals. Did appreciate the decent wine offering though. Hotel apps are meant to make your life easier, but why does everything have to be done twice. Order a buggy, to then get told to call again - ineffecienct and don't want to be on the phone when I can use the app. Order room service which then gets confirmed via app - then the phone rings, to confirm AGAIN. Again, the app should be there to not have to call or answer calls. I checked out early, after the first night!

Danilo Maskovic

From the very first moment at The Pavilions Phuket, it felt like we had stepped into a perfectly directed dream — one we didn’t want to wake up from. We stayed twice — first in the Penthouse Pool Villa, surrounded by soft green hills and calm, thoughtful architecture. It felt like a modern retreat, private and serene, made for slow mornings and open-air afternoons. Then the Ocean View Pool Villa took it to another level. Waking up and stepping straight from the bedroom into your own infinity pool, with the Andaman Sea right ahead — it’s pure poetry. The villa’s design is more traditional, with that signature “pavilion” soul: clean lines, noble materials, and a sense of timelessness. But what truly makes this place unforgettable is the team. This isn’t “just another resort chain” — it feels more like a quiet family, intuitively working together with one goal: to make you feel wonderful, without ever being over-present. From the front desk to the spa, every smile felt real, every gesture graceful. Add to that the sunsets from 360° Bar, the intimacy of ALTO restaurant, and their incredible app (seriously, one of the best hotel apps we’ve seen — quick, simple, everything at your fingertips), and you have something rare: a stay that feels like it belongs to you. We’ll carry this one with us for a long time.

Seongryeong Kim

Thanks to Nellie and Rina, My family was very satisfied with their service. Breakfast and reception service were great. However, I think there is room for improvement. Two hours ago, we made a reservation for three people at the spa, but when we arrived, they suddenly told us they could only take one person. It would have been better if we had been informed in advance — it was quite inconvenient. But overall, our stay was very pleasant.

Hisham Albakri

I can't recommend this place enough. It falls nothing short than perfection Staff is super kind and polite - more than you would ever imagine Very peaceful nature Rooms are very clean, haven't experienced a single bug or lizard there Breakfast is good but it could be better - options are limited. Spa was unforgettable I cant wait to visit Thailand again to visit the Pavillions Phuket. Thanks for making our honeymoon memorable

Walah Alsaeed

Absolutely amazing stay! The resort is stunning with breathtaking views everywhere you look. The service was beyond excellent — every staff member was kind, helpful, and welcoming. Huge shoutout to the employee that has a kangaroo tattoo on his arm (I can’t remember his name 😢)— he went above and beyond to make our stay truly special. His kindness, attention to detail, and genuine care stood out from the moment we arrived. You can really tell he loves what he does, and he made us feel completely at home. ALL THE STAFF ARE AMAZING I TRULY MEAN IT😩❤️ Getting around the resort was easy and seamless, and everything was well-organized. The atmosphere, the views, the staff — everything was just perfect. This definitely won’t be my last visit. Can’t wait to come back!