Cape Panwa Hotel

tim stow

5 stars We had an amazing stay at Cape Panwa Hotel! The atmosphere in the local town was peaceful, family-friendly, and perfect for a relaxing getaway. The hotel staff went above and beyond to make our stay comfortable, always ready to help with anything we needed. A special shout-out to Maggie—she was incredibly kind, genuinely invested in our experience, and truly happy to hear we were enjoying our holiday. Her warmth made our stay even more memorable. Highly recommend this beautiful place!

NovarazakFly Abdurazak Abdurahman

The room is quite big for solo travellers like me. I never thought that the ocean view had a super big room. Check-in was smooth. I had to wait around 10 minutes for the room to be ready. Going to the beach needs to take the mini train that the hotel provides. The breakfast venue was superb. Ms LISA was very helpful and full of information about surrounding areas. Their pineapple fried rice was the best I had. Totally recommend staying at this place .

Alysha

We booked our stay through Aldi holidays and the inclusions we got were good, but as the stay continued you realised you weren't getting overly good value, especially the food and drink within your package as everything was to a set menu. However with the lunch or dinner each day we were quite limited to what we were able to eat - either European or Thailand which can be quite limiting if you don't eat certain foods etc, we did try one night at Top of the Reef, and felt very uncomfortable eating there, the staff stared the whole time and were extremely rushed! The inclusive cocktails were also very limited to our package and didn't offer much choice, so often we spent money buying off the inclusions list, which defeats having the cocktails included! The staff at the Cape Panwa found, were extremely rude and at times very unhelpful and this was common among guests with how staff were. The staff members struggled to understand basic English, which left the conversation frustrating and often bluntly ignored. I would have thought some level of basic English would be a must for a resort even in a different country. Due to language barriers, we had multiple issues throughout our stay, for example, we had booked the Thai cooking class for a Thursday, as soon as we arrived, however, come Thursday the staff informed us the cooking class only runs on a Friday. We were disappointed to have missed out and had been looking forward to this all week! Changes to menus etc was often hard, again not being able to understand- personally I feel some staff played dumb and just couldn't be bothered trying. The rooms itself were lovely- needed some repairs (I.e. mould, not thoroughly cleaned) We were disappointed to have a balcony overlooking the ocean and not be able to take advantage of this due to concerns with mozzies in the area! A screened door on the balcony door would have meant we could allow fresh air in and not be worried about mozzies! Speaking of Mozzies the hotel sprays twice a week to keep numbers down, however, if you head down to the beach where the sister hotel is and other amenities it isn't this glamorous place they advertise. Stagnant water, horrible smells and of course influx of mozzies!! We only ventured down there once during our stay because of this. Cape Panwa itself doesn't have a huge amount on offer, but you can get the complimentary shuttle down the hill and walk around, there is a 7 eleven, massage places a cafe (save your coffee fix for Old Phuket town- highly recommend Mondo!), every coffee we've had both at the resort and the cafe have been shit! Recommend One Family Massage, to the right where the shuttle drops you. The hotel offers a return shuttle for 200 BHT to Old Phuket Town, we enjoyed this and found a few things to take home. As mentioned you have to stop at Mondo, THE only place for a great coffee!! There's a nice Japanese ice cream shop, that does sugar-free ice cream, recommend the Matcha ice cream! Over all the stay has been good, but the staff and some food have let this holiday down! We probably wouldn't come back to this particular hotel / area.

Martina De Carlo

I spent two dreamlike days at this hotel. As a fan of ITSAY, it truly felt like a dream come true. The room was amazing, everything was spotlessly clean, the beach was very well maintained, and the staff were extremely kind. Unfortunately, I didn't get the chance to dine at Panwa House, but I did try the beach bar and had a fantastic lunch. I really hope to come back soon.

Viktor S

Expectations for a 4.5/5 stars hotel were much higher than the reality. An older hotel, with a nice beach. Design of the rooms is mostly old, apart from some newer rooms. We had to change the room twice due to a very noisy air conditioning. Receptionists did not try to actively solve the problem, which was a pity experience. On a positive side: both swimming pool and the beach are quite nice. On a negative side: very noisy A/C, poor service, high prices in the restaurants.