Grand Mercure Phuket Patong

Gursevak Singh

My stay at Grand Mercure Phuket Patong was absolutely fantastic. From the moment I arrived, I was impressed by the warm welcome and the stylish ambiance of the hotel. The location is ideal—just a short walk to Patong Beach, Bangla Road, and lots of shopping and dining options, yet the hotel itself feels peaceful and private. The rooms are spacious, clean, and beautifully decorated with a modern Thai touch. I especially loved the pool access room—it was such a treat to step right into the water from my terrace. The pool area is gorgeous, with plenty of space to relax and enjoy the tropical vibes. Breakfast was a highlight of each morning. The buffet was extensive, with a great mix of Western and Asian dishes, fresh fruits, pastries, and live cooking stations. The staff were attentive and always smiling, which made the whole experience even better. What really stood out was the level of service—every staff member I interacted with was genuinely helpful and accommodating. Whether you’re traveling as a couple, with friends, or family, this hotel hits the mark in comfort, location, and hospitality. Highly recommend Grand Mercure Patong for a memorable, comfortable, and luxurious stay in Phuket!

Trish Tedford

I usually stay in a different hotel when I visit patong I am so glad I didn’t! It was my husbands Birthday and when we arrived the bed was decorated there was a complimentary drink and birthday cake which I thought was a lovely touch. We had a superior suite and a superior double room. Both were spacious. The hotel itself is so clean, modern room and a great location. All the staff were super friendly and helpful and the quality of food was really good. All around great experience and we will be staying again.

L M

Excellent experience here! We went to the Bubbles restaurant on the hotel’s first floor for some very serviceable food - the cocktails and mocktails were a highlight. Deer, Nan and Aor were very delightful servers and added to our evening. Very nice pool, no notes. We borrowed lots of beach towels at the front desk, excellent front desk staff! Our room was nice, but humidity and the older design made it feel on the small side. However, this was made up for with the service. We had an issue with our room, and not only was it rectified quickly, we also received a complimentary fruit platter from room service, which was completely unexpected. Overall a very nice time here :)

Jonathan Ng

Overall, the hotel is located along and near Jungceylong mall in Patong which offers unparalleled convenience if you need to get anything at the mall. Check-in was professionally handled by the front office staff, and a breeze. Room is reasonably sized and the pool is welcoming for the kids. Grab was fast when called, to the pick up point at the hotel as they have many cars waiting outside. The hotel is also walking distance, ie less than 10 mins from the beach. And the breakfast served amazing fried rice that we had everything, a must try! Overall, it was a good stay for a family. The only downside is that it is way too crowded with tourists in Patong, which is not the fault of the hotel. Recommended!

Ali

The hotel has a great location, close to the beach and shopping centers. However, it is an older property that could use better maintenance. Some of the room furniture appears worn out, and the cleanliness of the rooms could be improved. For example, the cups and spoons provided for tea service had visible stains. On the positive side, the breakfast was excellent and offered a wide variety of options. However, we were not satisfied with the hotel’s seafood buffet dinner. The hotel has a large swimming pool and a beautiful green outdoor area, making it a nice place to relax. The front desk staff were helpful and provided clear information. The pool-access rooms seem appealing, but the humidity and chlorine smell might be bothersome. Overall, we had a good stay, but considering the five-star rating and the price, there is room for improvement.