Grand Mercure Phuket Patong

Vecchio Mulino Ristorante

We stayed at the Grand Mercure Phuket Patong as a family with two adults and two children, and our experience was excellent in every respect. The staff were consistently kind, attentive, and professional, making us feel welcome from the moment we arrived. The reception team was efficient, well organized, and always ready to assist with a smile. Breakfast is definitely one of the hotel’s strengths: a wide international selection, fresh products, and a buffet that is carefully replenished until the very last minute, showing real attention to guest satisfaction. We also enjoyed the pool bar and the restaurant services, both well managed and of good quality. The overall organization of the staff helps create a relaxing and comfortable atmosphere, making the hotel a great choice for families traveling with children. Overall, a truly positive experience that we will remember with pleasure and confidently recommend to others.

K

There are truly no words to express how satisfied we were with our stay at Grand Mercure Phuket Patong. We stayed two full weeks with our family, and everything exceeded our expectations. The lady who took care of cleaning our room did an outstanding job throughout the entire stay — the room was spotless every single day, and her dedication did not go unnoticed. Breakfast was an absolute dream: incredibly rich, diverse, and well-organized, with options for every taste. It was by far one of the best hotel breakfasts we’ve ever had. The main swimming pool was a solid 10/10, and the kids’ pool with water slides was the cherry on top — pure joy for children and total relaxation for parents. The staff deserves special praise: extremely professional, warm, attentive, and always smiling. Their attitude truly made the difference and turned our vacation into an unforgettable experience. We would return without hesitation and wholeheartedly recommend this hotel to anyone traveling to Patong, especially families. An exceptional stay from start to finish!

C Wongin

We chose Grand Mercure Patong to celebrate our anniversary, and it was the best decision. The anniversary surprise in our room was beautifully arranged and really touched our hearts. What makes this hotel stand out is the staff. Every single person we met was friendly, smiling, and always ready to help. It doesn’t feel like “just service” — you can genuinely feel their care and sincerity. When my flight was postponed, they kindly offered us a late check-out without any difficulty. Thanks professional Khun Da for your help. That small gesture made a big difference for us and showed how much they care about their guests. Special thanks to Khun Moo, Khun Fast, and Khun Da for your exceptional hospitality. You truly made our stay memorable. We left with a very good feeling and can’t wait to come back again. Highly recommended!

Rahul Chawla

We had a wonderful experience during our stay at Grand Mercure hotel in Thailand. The location is absolutely spot-on — close to major attractions, restaurants, and activities, yet tucked away just enough to feel peaceful and relaxing. It made getting around with our toddler really easy. What truly stood out was the hospitality of the staff. They were warm, attentive, and went out of their way to accommodate our requests, whether it was heating up food or helping with small needs at odd hours. The availability of food overnight was a huge plus, and we especially enjoyed the specials by the pool — the burgers were delicious! The breakfast buffet also offered a fantastic variety to start the day right including vegetarian Indian food. The swimming pool is amazing, and we spent quite a bit of time there as a family. We also used the kids room and showers next to spa area. The amenities are well thought out and modern, which made the stay comfortable. While the rooms are slightly on the smaller side and the balcony space is very limited, these were minor trade-offs compared to everything else the hotel offers. Overall, as a couple traveling with a toddler, we thoroughly enjoyed our stay and would happily return. Highly recommended for anyone looking for convenience, comfort, and truly welcoming service.

Millette Nadela

⭐️⭐️⭐️⭐️⭐️ Exceptional Hospitality During a Difficult Moment My stay at Grand Mercure Phuket Patong turned into something far more meaningful than just a holiday — it became a true example of what genuine hospitality looks like. Unfortunately, I became very unwell during my stay and was extremely weak and fragile. What could have been a very stressful experience was handled with such compassion and professionalism by the entire team. The hotel immediately arranged for a doctor to come directly to my villa (Villa 911), which brought me immense relief and comfort. I will always be grateful for how quickly and efficiently they responded. A heartfelt thank you to Sita, Assistant Front Office Manager, who went above and beyond. She personally checked on me and thoughtfully sent porridge and crackers to my villa knowing I could barely eat. That simple act of care meant so much during a vulnerable moment. To Ploy at Bubbles Restaurant, thank you for your beautiful smile and warm welcome every morning at breakfast. Your kindness never went unnoticed and always made our mornings brighter. True luxury isn’t just about beautiful villas and great amenities — it’s about people who genuinely care. The team at Grand Mercure Phuket Patong showed exceptional service, empathy, and heart. Writing this review from the Philippines with deep respect and a truly thankful heart. Experiences like this make me proud to be an Accor member. I am deeply thankful and would absolutely return.