Signia By Hilton Orlando Bonnet Creek

Rohan Powar

Our family just returned from an incredible 8-day stay at your resort, and we wanted to share our overwhelmingly positive experience. We absolutely loved the resort facilities, which catered perfectly to our needs. The staff across the board were exceptionally polite and always ready to assist with a smile. The amenities provided were top-notch and truly enhanced our vacation. We also want to commend your shuttle transportation service, which was fantastic and made getting around so convenient. Moreover, our in-room dining food experience was excellent – the quality and taste were superb. A special mention goes to the breakfast – it was super yummy with a wonderful variety of options to choose from. The servers and staff in the breakfast room were particularly jolly, attentive, and genuinely cared for the customers' needs, making our mornings a delight.

The Garners

Hands down our best hotel stay…at least since the pandemic. I started with two teens. We are big on cleanliness and smell. Upon entry, we knew we had chosen the right place to vacay. The lobby was beautifully lit with just the right amount of warmth and full of life. There was an mix of families, business professionals, and vacationers happily mingling. We were on the 15th floor and had a decent view. Our window overlooked the pool area and we had an okay view of the night time fireworks show from the nearby parks. We enjoyed eating at the outdoor restaurant. The lazy river was a cute touch to the pool area, & there was plenty of seating. We enjoyed the arcade and the shop with Starbucks inside (mainly the ice cream). The staff was pleasant, as were the other guests. Will definitely be back!

Ashley Ladebauche

Beautiful hotel! Rooms were big and extremely clean. The Disney shuttle was always on time and very convenient getting to and from the parks. The hotel has tons of food options and the bar is open late for food. The people at the desk are extremely friendly and helpful as well. Would definitely stay here again!

Liz Lima

Great hotel for all types of travel- including kids! Outside area has a good size pool, lazy river, 2 hot tubs, and even a large twirly water slide. The restaurant by the pool was delicious! Pool side service available. Inside hotel has a fun arcade for the kids. But also has a small market, full sized bar and 3 different restaurants (1 for breakfast & lunch, 2 for dinner). Breakfast buffet was amazing- 100% worth it! 5 and under were free with an adult too for breakfast which is a great added bonus. Inside the room we had a safe and small fridge to use. Just wish there was a microwave. Otherwise again beds were super comfortable, hot showers, great bath products!

Mariana

If I could leave 0 stars, I would. We have stayed at this hotel countless times. We have been staying here since 2021 - 2022. My experience last time was DISGUSTING. Our room was roach infested. INFESTED. A bunch of big and little roaches walking all over our things. I have the pictures on my old phone. Once I retrieve them I will edit my review and post them. Housekeeping came to see it and it was so bad the housekeeping manager had to come up to see it for herself. We chose not to leave a bad review because the housekeeping manager was kind about it and moved our room and they gave us a credit to make up for it. So I opted out of leaving a bad review but I’m speaking up now because we decided to give this hotel another chance after the roaches and it has been AWFUL. Our experience as a family has not been a good one, and Danielle at the front desk only made it worse. She is rude and speaks down to you and proceeds to mock you in your face. We are Diamond members and this hotel and Danielle do NOT value their Diamond members. We had consecutive reservations and when my husband tried to renew our keys the next morning, she very rudely told him we had to wait until check in time. Something we have NEVER had to do. When you have a consecutive reservation, you keep the same room and then just renew your keys whenever in the morning. My husband was confused so I approached the front desk upset because why would they say we can’t. And instead of Danielle empathizing and trying to understand my frustration, she was passive aggressive with me and laughed in my face. We then asked for late checkout, 3 days later, and before i could even finish asking she had already blurted out a no and again smiled maliciously at me. I asked for the managers number and both Danielle and the older man with her at the front desk said they could not provide me with that. Danielle then said “we can give you Tyler’s number” but then the older man said “no let’s give her Stephanie” and they both started laughing. Clearly mocking not just me but their own bosses as well. I am APALLED by this behavior. Now to speak about the hotel itself, most rooms in this hotel are broken, they renovated the lobby but not the rooms. We had a room with a broken door but we didn’t want to be “difficult” so we sucked it up and stayed. I am now regretting that because of the way we’ve been treated this entire stay. Not to mention that this hotel will host seminars and conferences and they will have the lobby filled with about 100-200 people until late. All these people will then fill the hallways, waking everyone up as they stumble loudly to their rooms. Definitely not a hotel for families. The pool has ducks all over them and while it’s very cute to watch the baby ducks swimming, the pool is filled with duck poop. I had to drag my kids out because I didn’t want them swimming with that. I asked a staff member at the pool if they clean it and they said only after hours when the pool is closed. So if you see duck poop floating around, just know they’re not cleaning it right there and then. The price for parking skyrocketed from $24 or something to now $50 a night! When we asked the front desk, they mentioned it’s a third party and they can’t control the prices which is understandable but just something to consider when trying to decide if you’ll be staying here. However, if you were debating whether to stay here, DON’T DO IT. Go stay at the Hilton Lake Buena Vista Palace. They are so wonderful there and it’s close to disney, you can walk to disney springs. They treat their Diamond members with respect and they have an amazing lazy river and bar/restaurant. Not to mention most of their rooms have nice relaxing balconies. We messed up not staying there this time but now we know for next time. We will not be staying at this hotel again and will be sure to let all our friends and family know.