Royalton Negril, An Autograph Collection All-Inclusive Resort

L BakerS

This is a very nice resort. They are in the process of renovating the rooms because they are outdated. The resort is in desperate need of extermination for roaches & bees. We stayed in a Presidential 1 bedroom which is perfect space for a family. The front desk, bell boys, housekeeping and dining room staff were WONDERFUL! Always a smile and a kind greeting. The entertainment team (Vibe team) was fantastic!! Every night was a treat! The DJs, Trouble, Strapp & Akeem were phenomenal!! I went to the "Culinary Experience" for my B'day which was exquisite! Thanks Shaunette & Yanique for making my day special! We were there during "Hurricane Melissa" Although the reception area took a toll, our building had minimal damage. Throughout Jamaicas' devastation, the entire staff, Miguel (GM) & Vibe Team continued to keep us informed, provided delicious food, clean towels & entertainment. They kept us Comfortable & Safe! Thank you & we appreciate you. "One Love"

kim2theE

The Royalton Negril is everything you want an all-inclusive to be. It has the best beaches, service, people, food, and coffee. I treated myself to Diamond Club. Every morning, I'd be the first one waiting for the coffee shop to open and would take one back to my room to enjoy my ocean view, followed by my daily snorkel on the reef. I took full advantage of the free kayaks and stand-up paddle boards. I treated myself to a catamaran snorkeling excursion to Rick's Cafe, where I jumped off the cliffs and watched the sunset. I was in bed most nights by 10pm and eager to start my day by 6am so I can't speak much about the evening entertainment. I came in off season and it was exactly what I needed, quiet. My butler's Tianna and Dean and their manager Delray were very friendly and attentive to my needs. They really go that extra mile for their guests and make you feel at home. Andrew the cabana "boy" was so kind, and wonderful at his job, working long hours in the hot sun making sure the guests stay hydrated and fed. He was so caring when I got stung by a jellyfish and provided first aid. I really appreciated his professionalism. I will certainly be back!

Debra Lamothe

I would rate the resort a 3 star. Overall our stay was not too bad- It depends upon one’s expectations. There is certainly room for much improvement at this resort. I visited with my family-all adults. We had different opinions about our stay, but we all agreed that the views and grounds were amazing 🤩. I did complain to the resort about my room, but I won’t go into detail to save the resort from embarrassment. The food wasn’t that great and having to make reservations to only a couple of onsite-restaurants that were opened was a headache! Some staff were welcoming and others not so much, but we were greeted often by friendly staff. If I could recommend anything-I would suggest better maintaining the cabanas in the pool area and step-up the quality of food in the dining hall. The good news is: Our stay wasn’t a horrible experience. If I had no other choice, I would consider returning.— I have recommended this resort to others, so they can experience themselves.

Janelle Davis

This was my second visit to the Royalton in Negril. I’m happy to say that the amazing staff and entertainment team bought us back to the resort and didn’t fail to disappoint. Special shoutouts to the fitness team (specifically Jovie, Garrison & Alpha), and the vibe team (Starfire, Astro, Tiny, Lucky, Trouble, DJ Smart, MJ & Prince); thank you to all of the old crew for welcoming us back and being the life of the resort! I also want to say thank you to the bar staff who work so hard every single day to check in and make sure that we were having an enjoyable experience! Just to name a few; Neckola, Horace, Romaine, Arvil & Natasha. Despite the positive experiences from staff, I did not have a great experience in other areas of my holiday. During our first week, we experienced an issue with our hotel room door not being able to lock. On closer inspection, it was as if it’d been tampered with and it took 2 different people and almost 3 hours to fix this. This did not set a good tone for the rest of the holiday. Another minor teething problem included heavy promotions on additional paid facilities such as the spa, excursions and premium alcohol (which were all mostly overpriced). Coming to an all inclusive resort, we shouldn’t feel obliged to spend more on facilities we didn’t factor into our budget. Each day we would get asked multiple times by the same people and it got boring pretty quickly. Our intention was to have a relaxing break, not be hassled by promoters trying to make us spend money on things we didn’t want to. I expected to come back to the resort and give the same 5-star rating as before, but standards and quality have dropped and as a result I cannot give a rating higher than 3 (which may even be too generous). As mentioned, the wonderful staff were the main reason for rebooking but unfortunately this cannot overwrite the overall negative experience, and I will not be considering coming back to the resort for a third time unless things improve.

shamil disnika Fernando

We stayed five nights with two other families. The only highlight was the entertainment team. They were excellent during the day at the pool and at night with fun activities for everyone. Unfortunately, the rest of the experience was disappointing. The buffet for breakfast, lunch, and dinner was almost the same every day with no variety. The à la carte restaurants were much better, but only open at night. Bars served mostly cheap local and international brands, and when one brand ran out, it was never restocked, forcing us to change drinks. Customer service was poor. The water supply didn’t work properly for three nights. On our last morning, we had requested breakfast and coffee to take with us before our flight, but nothing was prepared. The manager apologized but didn’t fix it. Other guests also said staff ignore you once they know you’re checking out. Be careful if you are going to book this hotel. Overall, great entertainment but poor food, service, and guest care. Rating: 3.5 stars.