Royalton Negril, An Autograph Collection All-Inclusive Resort

Richard Elliott

Royalton does not know how to do All-Inclusive. They are outside their depths in this arena and have much to learn about how all-inclusive hotels are to be run. My family of 4 stayed at the Royalton Negril Jamaica resort in April 2024 for 4 days. A family member was having a wedding on property and the date coincided with spring break for my kids so we made a vacation out of it. The first of many issues was that reservations had difficulty finding the block of special rate rooms the bride/groom reserved for their wedding guests. After a second hour long phone call, it was eventually sorted but they did not inform the wedding planner of our booking and we were almost not included on the guest list despite booking early. The second and more important issue was that we booked a swim-up suite with an attached private pool. Upon arrival at the front desk, I found out that we have the presidential suite instead that does not have a swim-up pool. Not only did I not get what I requested, I found out that the presidential suite is more expensive than the swim-up that I should have gotten. So essentially, I paid more for what I did not order or want and I know it was not my mistake as my teenager was listening to the call and it was her request for the swim-up suite. After a lengthy conversation with the front desk at check in, I requested to speak with a supervisor/manager. The supervisor was rude and did not have a solution. No refund, No moving to another suite as I now found out that the hotel had overbooked the swim-up suites by negative 4 meaning four other guest would not get a swim-up suite. The manager asked for some time to check into the matter and get back to me so I checked into what was provided. To add insult to injury, the next morning I got a all from the front desk offering a poolside Cabana free of charge for the duration of my stay. All I needed to do was come to guest services to complete the process. Upon arrival at guest services desk, I was informed that the call to me was an error and that I do not have a Cabana since all Cabanas were booked for the duration of my stay. They kept asking me to talk to so-called managers that have no power to do anything or make any change. I complained about how rude and combative a front desk supervisor, whose name I could not recall and the manager quickly supplied the name. It seems other guests have complained about this person’s attitude. The manager reluctantly confirmed my suspicion when I asked. As for the property itself, it was very well designed and fairly new but having stayed at other all-inclusive properties before, Royalton Negril leaves much to be desired. The main pool was dirty and had a scum of grease along the entire waterline edge (I was told by a pool worker it was caused by sun-screen). Overall, I do not recommend this property. I have been to several other All-Inclusive properties in Jamaica and the service was superior to this. I do not think this resort understands customer service in general not to mention stepping up to All-Inclusive. The term conveys something the Royalton Negril has not yet mastered… trainees at best.

Ashlee Kumar

I just recently came home from an amazing group trip of friends and families. We had 23 adults & 10 kids ranging from 2- 13 years old. The Royalton did not disappoint. The staff were very friendly and welcoming. Upon arrival we were handed a fruity drink and our luggage was taken to our rooms. Love that the room card is your bracelets. Our 6 year old felt so cool with opening the door access. Vibe team had us playing games and doing activities in the pool and on the beach. Food was top notch! Star of the show being the food truck by the pool and the Jerk Hut. Both open from 12-3:30 I believe. I eat lunch everyday out by the pool or beach. Nachos, Jamaican patty’s-chicken, soy, beef. Burgers, fries, chicken sandwiches. Jerk Hut had beans and rice, variety of different meats spiced with Jerk. My favourite was the jerk sausage, as I do not like meat on a bone and the chicken has bone in. The buffet was delicious and never the same. The restaurants were good but understaffed. Could have been the time of year. End of Jan. But long waits for then only 2-3 tables seated and 2-3 staff for the whole restaurant. Once seated and served the food was delicious, just took a few hours on a few nights. We traveled with the kids and friends and the hotel was amazing in catering to the family vibe. Kid zone was an awesome play are the kids could go to during the day. You could also rent the nanny service for a special date night or got a break for mom and dad. Our 2.4 yr was to young but my eldest was 6.5 and had a blast. They made bracelets one day. Glitter art the next. They laminated it for the kids to be able to take home as a memory. The beach was amazing on this resort, super clean no sea weed. Beautiful water and views. You don’t see that amazing sunset like Negril 7 mile beach side my husband said.

C. Langlois

One of the best resorts I've gone to. The food is unreal, and the amount of options are great. The easy kids buffet was a hit and the room service was relatively quick. The beach was outstanding and the infinity pool was very cool. The kids area could definitely use a touch up, but our kids enjoyed it even with it only fully working for a couple days. The kids club is also extremely handy- our kids spent time there everyday. They loved the activities. The snorkeling is the biggest plus. Amazing sights right off the hotel beach.

Lynn Orbin

One of the best vacations I've ever had. The location was great! We took several excursions. All the staff from excursions to the hotel were kind and friendly. The bar staff was kinda crabby but once you drink enough you didn't notice it. I went with my husband and 18 year old son. My son was able to drink alcohol and gamble legally so he thought that was cool.

Denton Tomlinson

The customer service is amazing. There are however, though a few workers that might need to do some training. I recall asking about a meal and the staff member said seafood. Now I'm allergic to shellfish. What if I had a plate. Seafood can mean anything. But overall I would recommend this hotel to anyone. It is truly amazing. Keep up the good work.