Royalton Negril, An Autograph Collection All-Inclusive Resort

L BakerS

This is a very nice resort. They are in the process of renovating the rooms because they are outdated. The resort is in desperate need of extermination for roaches & bees. We stayed in a Presidential 1 bedroom which is perfect space for a family. The front desk, bell boys, housekeeping and dining room staff were WONDERFUL! Always a smile and a kind greeting. The entertainment team (Vibe team) was fantastic!! Every night was a treat! The DJs, Trouble, Strapp & Akeem were phenomenal!! I went to the "Culinary Experience" for my B'day which was exquisite! Thanks Shaunette & Yanique for making my day special! We were there during "Hurricane Melissa" Although the reception area took a toll, our building had minimal damage. Throughout Jamaicas' devastation, the entire staff, Miguel (GM) & Vibe Team continued to keep us informed, provided delicious food, clean towels & entertainment. They kept us Comfortable & Safe! Thank you & we appreciate you. "One Love"

deborah mcleod

Day three, and i honestly can't fault anything here. A late September mother daughter vaca, it's perfect! Not crowded, the food is both authentic and drinks are superb. Its everything we could have wished for... white sandy beach or poolside with both service and entertainment. We wakeup, do a private yoga class then to breakfast. Spend the day by the pool/sea whilst sipping on champagne cocktails, then nibbling on the jerk platter (served by the pool). The spa facilities are first class, and whether you prefer water sports or day trips out its all here for you to enjoy. I give the trip a 5⭐️⭐️⭐️⭐️⭐️ for service, cleanliness and the location.

kim2theE

The Royalton Negril is everything you want an all-inclusive to be. It has the best beaches, service, people, food, and coffee. I treated myself to Diamond Club. Every morning, I'd be the first one waiting for the coffee shop to open and would take one back to my room to enjoy my ocean view, followed by my daily snorkel on the reef. I took full advantage of the free kayaks and stand-up paddle boards. I treated myself to a catamaran snorkeling excursion to Rick's Cafe, where I jumped off the cliffs and watched the sunset. I was in bed most nights by 10pm and eager to start my day by 6am so I can't speak much about the evening entertainment. I came in off season and it was exactly what I needed, quiet. My butler's Tianna and Dean and their manager Delray were very friendly and attentive to my needs. They really go that extra mile for their guests and make you feel at home. Andrew the cabana "boy" was so kind, and wonderful at his job, working long hours in the hot sun making sure the guests stay hydrated and fed. He was so caring when I got stung by a jellyfish and provided first aid. I really appreciated his professionalism. I will certainly be back!

Justme !!!

Just was there during hurricane Melissa and they did try to do everything they could to compensate us but after a while they just didn’t care about they’re patrons it was all about getting the money to stay in them rooms with absolutely nothing but what kept us going was the nightly entertainment LUCKY,DEVONTE,SHAQUILLE( or SHAKEEM), and TROUBLE along with the ladies kept us so entertained which kinda soothed us regardless of what was going on them young men deserve recognition also the bartenders were wonderful NATASHA especially she’s such a sweetheart and makes you also want to be there. The Royalton Negril is still a good place and we had wonderful time but some people are right about the repetitive food and some of the dining staff could be rude anything else was on me personally I would go back just not around October

S Bacchas

⭐ 1 STAR REVIEW – DO NOT STAY HERE ⭐ Royalton Negril completely mishandled my reservation, double-charged me, and tried to blame ME for their own fraud. I had one of the WORST hotel experiences of my life at this property. At check-in, their staff charged one of my company cards for the room. Immediately after taking the money, the front desk claimed they had to “void” the transaction because the name on the card didn’t match my ID. Then they demanded cash instead. I paid in full again. Guess what? The original card charge was NEVER voided. The hotel kept BOTH payments. To make the situation even worse: • They never gave me a cash receipt • They submitted paperwork to my bank using MY ID to deny the chargeback • They admitted the double charge internally but still refused to fix it • They then demanded personal ID from my employee, who NEVER stayed there, as a stall tactic • Their “customer service” team dragged this out for weeks with excuses and runarounds This is CLEAR mishandling of funds and completely unprofessional for a resort operating under the Marriott umbrella. I now have to involve agencies because Royalton refuses to correct a mistake THEY caused. I will be formally reporting this incident to: • Jamaica Consumer Affairs Commission (CAC) • Jamaica Tourist Board (JTB) • Jamaica Hotel & Tourist Association (JHTA) • Marriott Corporate / Autograph Collection Oversight • U.S. Federal Trade Commission (FTC) for deceptive business practices • My bank’s fraud division with full documentation Royalton Negril should be ashamed of how they treat paying guests. I travel frequently, and I’ve NEVER dealt with a resort that mishandled money like this and then tried to gaslight the customer. If you value your peace, your money, and your security: STAY FAR AWAY.