Moon Palace Jamaica

Christine Morgan

We enjoyed our stay very much. We did so many excursions right from the hotel. Swam with the dolphins, snorkeling, the kids went scuba diving and we did a sunset cruise for the adults. The food was delicious, the service was great and the drinks tasted great. We loved the crepe station. The rooms were nice and clean and we loved the smell of the lobby. The beach was beautiful and we enjoyed kayaking. It was family friendly. We would definitely recommend!

J Arora

If I could give Moon Palace Jamaica zero stars, I would! This is by far the worst resort I’ve ever stayed at. They advertise themselves as 5 stars, but I would rate them no higher than 2. The entire place feels like a money-grab operation with zero accountability. The food was a major disappointment for the price. There are very few restaurants, and reservations are impossible to get, yet when you arrive, the dining rooms are half empty. Every restaurant we visited had run out of food, only for “suddenly available” dishes to appear once servers received extra cash. I booked and paid for two deluxe junior suites with an ocean view directly through Palace Elite, but upon check-in, we were given cramped family rooms overlooking a rooftop covered in garbage. When I complained to Public Relations, I was told I should have said something before checking in, completely misleading since I only discovered the problem after arrival. They did nothing to change the rooms or apologize. We bought into the membership over six years ago. Biggest mistake ever. They lure you in with promises of luxury, but in reality, the amenities, food, and service are rubbish. To make matters worse, they even blackmailed us, saying they would only change our rooms if we upgraded our membership. Absolutely disgusting behavior. The most disturbing part of our stay was witnessing how staff prey on young girls. Anyone over 12 seemed to be treated as fair game for inappropriate attention. This is unacceptable. I do not recommend this resort, and I strongly advise parents not to leave their children unattended here, it is not safe. We experienced an incident where staff begged us not to report them. Very disturbing. Avoid this resort if you value honesty, quality, and basic human decency. One the other hand we have stayed at Sandals in Montego Bay a while back and we had a great experience!

Madeline Maldonado

The Moon Palace experience is always flawless for us and Jamaica is a favorite location because of its beautiful beaches, fabulous villas, and great tours. As long term members, we are lucky to have royal treatment each time. While understandable from a business perspective, keeping access open to non members can negatively impact the vibe, and is clearly also impacting the rankings. I feel lesser crowds lead to better experiences for members and staff as well. Maybe the mass production on busy weeks lead to stressed out crew members which leads to hit or miss attitudes by some staff though overall the staff is well trained and highly hospitable especially the butlers.

Destiny Landry

⸻ ⚠️ Moon Palace Jamaica – From Honeymoon Paradise to Major Disappointment I feel compelled to share this because I don’t want other families to go through what we did. We first went to Moon Palace Jamaica 9 years ago for our honeymoon, and it was an incredible experience. We loved it so much that we decided to return this year — this time bringing our child so we could share the special place with her. Sadly, this return trip was nothing like the first. The resort has gone downhill: • Rooms are outdated, the plumbing was bad, and our shower never got hot. • Our room stayed hot and uncomfortable despite reporting it. • Worst of all, $1,000 was stolen from our in-room safe — and we got no real resolution. • Service was poor. Many times, no one wanted to wait on us — we had to get up and get our own drinks at the pool, yet staff were constantly walking around pushing us to buy excursions instead of providing actual service. On top of this, we were pressured into attending a 2.5-hour “Vacation Club” presentation. We were promised resort credits, and I even told the host (Opal) that we already had a spa appointment booked. She told us to “make sure we used the credits” — but never mentioned that pre-booked spa services wouldn’t qualify. At checkout, we were blindsided and forced to pay nearly $600 out of pocket for the spa. Customer service has refused to make it right, hiding behind “policy” instead of acknowledging their staff’s misleading statements. And just for perspective: the membership they tried to sell us was quoted at $1.3 million, and even then, members still have to pay 40% of the room cost when visiting. Absolutely shocking. Bottom line: • Resort quality has gone downhill. • Service is not what it used to be. • Security is questionable — money stolen from our safe. • Staff focus more on selling than serving. • Their “presentation credits” are a trap. We will never return to a Palace Resorts property, and I strongly caution others against booking here. What was once a beautiful honeymoon destination turned into a major disappointment.

Ash J

I was expecting WAY more from this hotel. We arrived late due to the hotel being an hour and a half from the airport. Check in took almost an hour. The room was decent when we finally got in it but everything is so dated. The shower door was the worst, had to forcefully push it to close, and the faucet in the bathroom sink was so close to the bowl it was hard to do anything. The views from the balcony is mostly obstructed. You’re looking at the roofs of buildings before you see the pools and oceans. Service all around the resort was barely there, it’s like they hated coming to work, especially by the pool. We would often have to get out of the pool to get our own drinks and food. Drinks and Desserts were TERRIBLE, but it seems that’s across the board for All Inclusive’s nowadays. The cookies and cakes at the hallway market were the worst I’ve ever had. I also wish they changed the ice cream flavors daily or every Other day. Room service took almost 1-2 hrs to get. The best food was the Hibachi, Indian (by the beach) and the buffet, surprisingly. The pools are all separated so get up early, find a seat and hope that you have a good spot. The spa was great minus the lady who walked us through everything seemed like she didn’t want to be there either. The one perk was the kids club and pool area that our family loves. Night entertainment was good as well Please take into consideration all the bad reviews and hopefully improve your resort. People hate wasting money while traveling!