Moon Palace Jamaica

Rashesh Gandhi

The hotel offers incredibly easy access to snorkeling, with a stunning coral reef right off the shore. The property itself is beautifully maintained and truly picturesque. There is an Indian restaurant on-site, though the food felt a bit frozen and didn’t quite work for us. Fortunately, the other dining options, the multiple pools, and the overall services were excellent. A special highlight was the fresh coconut and raw mango served daily—grown right on the property—which our family absolutely loved. Overall, it was a wonderful stay and a memorable vacation.

Mz Gogetta

Moon Palace is a beautiful resort. The rooms were clean and all of the staff were polite. The food was okay. The spa was AMAZING!!! The only con is the constant request to sign up for Palace Elite and other hotel offers. The rank for my overall experience is a 9 out of 10.

Kateryna Lopaieva

We stayed at Moon Palace Jamaica in early December 2025 as a family with two kids, and it was a wonderful experience overall. The arrival was smooth, the transfer from Montego Bay was included and well organized, and once we entered the resort, everything felt calm, safe, and beautifully maintained. Even though Jamaica had recently gone through a hurricane, the hotel itself was in perfect condition. The staff was genuinely friendly and helpful. Our room situation was handled with care - we first changed rooms to better suit our kids, and later were upgraded to a Junior Suite with an absolutely stunning view. The food and restaurants exceeded our expectations, the beach is beautiful and peaceful, and there was so much to do for kids - from the kids club to arcade games and evening entertainment. We also used resort credits for excursions, including swimming with dolphins and visiting waterfalls, which were unforgettable experiences. Early December turned out to be a perfect time to visit: great weather, lower prices, and no holiday crowds. I would absolutely come back and highly recommend this resort, especially for families.

Unique schulters

I would have appreciated better customer service from public relations and front desk staff. For starters they knew I was traveling with a toddler and put us in a room without a tub and were unwilling to change it making it impossible for me the bathe my child the whole trip. They were more concerned about money telling us we can upgrade to the presidential suite for $2k more in order to get a tub. Ridiculous. 2nd we had a roach infestation in our wet bar and fridge which is disgusting! The exterminator had to come and ask me to leave the room with the baby because he had to spray strong chemicals. Publix relations and management were not granting a free extra night stay after we basically lost and entire day in our room due the roach infestation and them not having another room readily available is ridiculous. An extra day should’ve been granted free of charge or they should have given a partial refund for the day we weren’t able to be in a room without roaches. The roaches were in the fridge and wet bar and on the counters. My child’s bottle and sippy cups were in that fridge and his pacifier had been left on the counter top above it. Lord only knows what was crawling all on his things that he had to eat and drink off of. It’s disgusting. We had to checkout without getting the situation resolved but I will be escalating this further. I am a wedding planner and work with a very big blog with over 1m followers and will be taking this to social media. I will make sure I tell all my destination wedding clients to NEVER book here.

waine thomas

⭐️⭐️⭐️⭐️⭐️ We stayed at Moon Palace in Ocho Rios from November 17–19, and it was truly an unforgettable experience. I want to give a special thank you to Shelly, Taneish Warren, Lattanya, and Denesha from the Buccaneer Reef restaurant. their service was exceptional. It was my son’s birthday, and they treated him like absolute royalty. Our room was beautifully decorated, and that was a surprise!! they sang for him twice, and he even received a slice of birthday cake. We were not expecting such a thoughtful and heartwarming celebration. This was our first time visiting Moon Palace Ocho Rios by the way. and the hospitality, warmth, and professionalism of the staff made our stay amazing. Thank you to everyone who made our experience so special you truly made us feel welcomed and celebrated. We will definitely return! Very very soon