Moon Palace Jamaica

liz smith

This moon palace is nothing like Cancun. Service was hit or miss. Sometimes I would have to wait 15 minutes and it wasn’t busy for someone to come over to get us water and once they would come you never saw them again some staff were rude. once the house keeper didn’t leave us any clean towels, when I asked her she said I only gave one you will have to get them from the pool and bring them up. Elevator broke a couple of times in one week. Basically only one place to eat breakfast. Water leaked in my room. We asked the bartender at the swim up bar for 15 shots as a tribute for our mom who passed away, gave him a $10 tip for it and he just snatched it and couldn’t even say thank you. There were 15 adults and we all agreed we wouldn’t be back. Loraine the waitress was awesome outside though. The kids did have fun and there were different things for them to do. But we were disappointed in Jamaica. We have been going to moon palace in Cancun for 15 yrs and that place is amazing.

Faye M

I would never recommend this resort to anyone!! This is not a luxury resort. We booked Superior Deluxe Ocean View and received a room looking at rooftops. Do not get this room. It was so small and not worth the money and is a basic standard room. The ice machine did not work on our floor. We went to 3 floors and the ice machines were not working too. They were constantly running out of Hennessy in the Lobby area and then fill the bottle up with different liquor. They only put out 2 or 3 bottles for the whole day. Food at Pier 8 restaurant was not good at all. Food from the buffet area had flies flying around it and sometimes landing on the food. Did not see any staff wearing gloves at all. Also, the lack of professionalism was terrible; staff ignored our complaints, acted uninterested , and failed to provide any follow-up. Majority of the staff were very rude and did not want to be bother. I would truly recommend investing money in customer service training for each employee at this resort and staff preparing food should wear gloves period! Please do not waste your money! Avoid at all cost!

oleg melnik

Check in process was a nightmare, after traveling for 15 hours by 10 pm we still didn’t have a room, zero remorse from the staff this was after paying $135 for a “upgrade” rooms where a joke. After speaking with manager at 10 pm she said she will make things right and upgrade our room, what upgrade you may ask? Same exact room even worse location. Like a slap in the face, they didn’t care we had tired kids. Nothing. Mind you this place was empty!!! Not alot of people at all Food was good and beach was fantastic, other than that. Old small tiny rooms and pools were really showing their age. Kids playroom was nice. This did not feel 5 stars the way we were treated, they came up to me at checkout and offered a “discounted” future vacation for my troubles. Like you couldn’t just make this current vacation better? Had to wait till I leave? Rant over ridiculous

Olamide Akinnuoye

The service was great basically everywhere! The room service was very slow. However, the gym service was great! Sanjae from the gym was extremely helpful. Always making sure there was chlorophyll water and being cognizant of the moon palace costumers coming in and out. He is respectful, approachable and made the gym very welcoming! Would love to return to this resort!

Mrs Ali

Definitely will be returning! Absolutely loved it. I travelled as a family of 4 with a teenager and a 2 year old. I loved the children's indoor play area and the games room. The only niggle would be more pool tables please. Honestly, the food, the service, entertainment was AMAZING 👏 loved every second.