Moon Palace Jamaica

Mohammed Agbabiaka

This was our first time in Jamaica, and Moon Palace came highly recommended by people I really trust—and they weren’t wrong. From the moment we arrived, everything just felt right. The service was on point, the staff were friendly and always willing to help, and the overall vibe of the place was peaceful and welcoming. You can tell they really care about the guest experience. The hotel itself is beautiful and sits in a great location. It’s right on the water, and the views are amazing. Whether we were relaxing by the pool, walking along the beach, or just enjoying the ambience—it all felt effortless. Honestly, this was a solid choice and a great first impression of Jamaica. I’d definitely come back.

Misi Afrique

The hotel is nice but it can be much better, They have only 3 elevators which meant we had to queue to get on the elevator and sometimes it takes too long to get an elevator. The service was just OK but not good enough for an all inclusive hotel. The food was just OK. Overall I have been to better resort in Jamaica.

nashawna johnson

I recently had the pleasure of staying at Moon Palace, and I must say, it was an unforgettable experience! The resort exceeded my expectations in every way. From the stunning architecture to the pristine beaches and lush gardens, every detail was meticulously taken care of. The staff were warm, friendly, and attentive, ensuring that our every need was met. The food was incredible, with a wide variety of delicious options to suit every taste. The amenities were top-notch, with multiple pools, water parks, and activities to keep everyone entertained. I especially loved the nightly entertainment and live music. The rooms were spacious, clean, and comfortable, with breathtaking views of the ocean or gardens. Overall, Moon Palace is a true paradise!

Matthew Rivera

Our recent stay at Moon Palace was overall average, with a mix of positives and negatives. Positives: The resort itself is beautiful, and they clearly take pride in maintaining it. The grounds are clean and well-kept, with lots of family-friendly events and activities for both kids and adults. As a group of 19, we chose Moon Palace specifically because they claimed to be able to accommodate a large family gathering and make it special. The staff member who made coffee and crepes was wonderful — friendly, kind, and a real highlight of our trip. There are many options and activities across the resort, and the overall layout is easy to navigate. Negatives: For my family of five, this was the most expensive trip we’ve ever taken for the time we were there. At that price point, I expected much more. Had the cost been lower, my rating would have been higher. Our rooms were average at best. Since they had no five-person rooms available, we had to book two separate rooms, which were basic, small, and the bathrooms were a bit cramped. I also wish the bathroom doors were solid rather than partially see-through. Unfortunately, some of the staff were rude and seemed to use “the rules” as a reason not to do what was reasonable or right. This was especially noticeable at some restaurants, where staff would turn away guests for “no reservations” even when the place was visibly empty. One night, we saw a family get turned away, and for the next two hours, at least ten tables sat empty with no other customers arriving. The pizza spots — both the outdoor lunch area and the indoor one — were frustrating. There was hardly anything available, and it felt like they deliberately made guests wait so long that people would give up. Instead of preparing enough food for the constant lines, they’d make one item at a time, creating unnecessary delays. We had spa credits included in our package but were told they could only be used for something else if we sat through a timeshare-style presentation, which seemed unfair given how much we had already spent on this trip. Overall: Our trip was not the worst, but definitely not the best. There were some staff members who were amazing and friendly, but not everyone shared that attitude, which made parts of our stay uncomfortable. I might consider trying another Moon Palace in the future, but only at a better price and hopefully at a location with more consistently friendly service.

Balwant Bisht

We took a trip to Moon Palace Jamaica with five families, and we’re still talking about how amazing it was! From the moment we arrived, the staff made us feel welcome and taken care of. The service was top-notch, and the resort had something for everyone—kids, teens, and adults alike. We especially loved gathering for meals at the wide variety of restaurants—every dish was delicious, and the service was always friendly and fast. Traveling with a big group can sometimes be chaotic, but Moon Palace made it effortless. There was never a dull moment, and the memories we made together will last forever. If you're planning a group trip or family reunion, this resort is a fantastic choice. We truly enjoyed every single moment.