Iberostar Waves Rose Hall Beach

Jane Dipzinski

I don’t know where to begin. We went with 4 other families and had 10 kids between us all. An utter disappointment is an understatement. Staff was extremely rude as if we were bothering them being there. The beach was littered with trash. There are vendors in canoes blocking access to the ocean selling items and cat calling to get people over to them to buy stuff not to mention asking beach goers to get them food. The lady at the burger shack was extremely rude, always with a scowl on her face. We were ignored a few times trying to order food for the kids. The jerk chicken shack was delicious and the staff there were great. The buffet hall reeked of fish past its expiration date and fried oil. It was disgusting and very unappetizing. The food overall was mediocre at best. The pool area was super loud. Constant music or someone speaking into a microphone blaring through one speaker. I enjoy music by the pool, but the volume of it was unbearable. There were also no smoking signs everywhere at the pool area, but not enforced. A group of guys in their 20s were smoking joint after joint and there was no enforcement for them to stop. Not family friendly at all. The entertainment at night was in the open courtyard area and was so loud it seemed like they were right in our room. It was hard to fall asleep at night with all the noise. Not to mention the kids were up all night because of the noise. The rooms are in major need of an update. They are basically falling apart and held together by a bandaide of very noticeable caulk and plaster. Lipstick on a pig. I would not recommend this resort to anyone looking for a family friendly or relaxing vacation. There was no fitness center or spa on the property. I will say the grounds are kept very well and I appreciate seeing them mop down the pool area every morning, as well as never running out of towels at the pool area. Other than that it was not an enjoyable stay.

Elisa C

Wonderful last minute family trip. Rooms were nice, clean and in good condition. Reception and concierge staff were all helpful. Some maintenance going on around the hotel after the hurricane however it doesn't disturb you and its great to see how resilient the Jamaican's are after such a tough time. The restaurants were all great. Food choice is brilliant and waiting staff are all lovely. John-Pierre in the Buffett restaurant was so lovely and always gave a great service. The bars all have a great choice of drinks available. Rohan down on the beach bar is the most amazing bar man and will make you whatever cocktails you like. The entertainment team were all brilliant, they kept the place lively without being in your face. They got all the kids and adults involved in activities and alway did the most amazing dance routines. In particular Freshh, V6, Finez, Concrete, Too Short and Red Bull. The evening shows were all great, DJ Turbo / Fresh on the DJ decs was so lovely and played songs to keep the kids entertained whilst waiting for the shows to start. Only criticism here is that show's don't start until 9:30pm which just feels a little too late for the kids. The kids club was lovely, staff really good with the kids and it's great how on the app you can see what activity the kids are doing and where they are so you can go check in on the kids whenever. The team at the diving water sports centre were all lovely. We did the snorkelling/catamaran tour which I fully recommend doing. The team on the boat were brilliant all very knowledgeable and really helped our small children get involved and in the water safely. The only thing we didn't like / we're a little confused by was the day after we arrived we were asked to go for breakfast over at the next door hotel and told they might talk to us about some things we could do. When we got there it was a buffet exactly the same as our hotel and then a 90minute sales pitch to get us to sign up to a holiday club. We just felt a bit caught off guard. They did give us some vouchers for attending and the staff were all lovely but we just felt a bit bombarded by the whole thing and would have rather just had that time to enjoy our holiday than have hard sales pitch. That being said although the other hotel next door seemed nice from what we could see it wasn't much different from our hotel. We also meet lots of guests who paid to stay at that hotel but ended up coming over to our hotel as they just said that the atmosphere was better and there was more going on with the music / entertainment team etc. so I fully recommend saving a bit of money and booking the waves rather than the more expensive suites hotel next door.

Christine Peschke

KK WAS AWESOME!! So personable and she made a tidied shirt and bag for me. It was neat to watch the process... loved the foam party and watching the staff dancing together! They know how to get the party going!! Shw checked on us ro see what we were up to and kept us informed of what was happening. Loved that she took a picture with us Thanks KK!! V6 took a photo with me which was so kind!!! Helped get the vibes for the party started!!!! Cajel was so very helpful and helped answer questions about the schedule and helped me with a phone setting and oh what a lovely sense of humor. Very sweet and made sure we had what we needed! Thank you!!

Nichole Williams

We had a great relaxing time here! The poolside entertainment crew was awesome! Fresh, Red Bull, KK and Concrete kept the vibe happy and fun! So many others as well… Nardia from the sports bar was hilarious. The staff here really made this place one of the best vacations we’ve ever had! Thank you to all!

Yasha

The experience was great. V6, too short and sparkles (MC) were amazing entertainers and hosts for the night and the duration of our stay. It was a pleasure to enjoy games and activities with them by the pool and beach. Food was amazing, club was popping, DJs were on point with great music. Overall great experience! Would come back for my next trip : )