Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Lorena Capote

Overall, my experience was spectacular. I want to give special thanks to my concierge Adonis Sanchez, who made my stay so much easier. He took care of booking our restaurant reservations, arranging our two rooms close together so my family could be nearby, and he checked in on us every single day. All the staff were super friendly and always willing to help. The housekeeping ladies did an excellent job, cleaning our rooms daily and changing the towels (I stayed in building 11). The bartenders were also amazing—very attentive and always full of energy. As for the facilities, they are quite good but definitely need more maintenance. The pools have some broken areas that can be a bit dangerous; in fact, my child got a small cut on the second day, though thankfully it wasn’t serious. Overall, the hotel looks a little dated, which explains the need for more upkeep.

Damarys Santana

Very Disappointed – I Do Not Recommend I stayed at the Royalton Bávaro in Punta Cana at the end of July last year with my mom and family. We rented two rooms and had a wonderful experience. The service, the food, the entertainment, the cleanliness—everything was excellent. I left extremely happy and impressed. That’s why I decided to come back this year with even more family—this time we booked five rooms—but unfortunately, it has been a complete disappointment. From the moment we checked in, everything has been a problem. One of the rooms with a private pool had dirty water that wasn’t circulating properly, and the water level was low. In my room, there was a dehumidifier placed right next to the jacuzzi, which made the whole experience feel unpleasant. Another room had a bad odor, and we had to file a complaint and request a change. In yet another room, the hot water wasn’t working. On Tuesday, our towels weren’t changed, and when I asked, they said it would be done in the afternoon—but it never happened. Room service was terrible: I requested food that never arrived, and the minibar was never restocked unless I specifically asked. I made a reservation at one of the à la carte restaurants for the entire family. While the staff was kind, the menu was limited, the food wasn’t enough, and we had to order extra dishes. This was nowhere near the quality of last year’s experience. I’ve had to file multiple complaints during my stay, and although the employees have been professional and tried to help, it’s extremely disappointing to be constantly following up on issues while you’re supposed to be on vacation. I feel bad for bringing my family back based on the great experience I had before, only to face this level of service. The quality of this hotel has significantly declined in just one year—from the food, service, and overall maintenance. It’s truly a shame to see a place fall so hard. Sadly, I do not recommend it to anyone.

mikoxv3

Overall, the resort was average, go only if you can get a good deal. But this is definitely not a luxury experience. The food quality really depended on the restaurant, but overall I’d say it was average and not quite at the level you’d expect from a true luxury resort. I would have given it four stars if it weren’t for the sales pitch when we arrived. Being approached right away to buy a Diamond Club membership doesn’t set the right tone for a luxury experience. We also had an issue with our prepaid Nexus transportation, which came with the room. The bus never showed up, and no one seemed to care or help. We ended up taking a taxi to the airport for $45. Even after contacting Nexus several times, we never got a reply. I’d recommend not counting on the prepaid transportation and having a taxi as a backup just in case. And the beach was nice with very limited sargassum.

Sonia Fernandez

Let me start by saying that the resort is beautiful, it has a nice large lobby, plenty of restaurants and bars for everyone to enjoy and never seemed crowded. The downside is the service...it leaves much to be desired. Being Bonvoy members we have always had wonderful experiences at Marriott properties, so we thought of staying at this resort because it is part of the Marriott portfolio. THE CHECK-IN: Our check-in process was easy and not long and our room was ready, however we arrived at 4pm. For those who arrived at the resort earlier in the day (my parents and rest of family) they had to check-in to get the wristband to give them access to buffet and amenities, and then had to make another line after 4pm to activate the wristband and be given access to the room. My parents didn't get access to their room until 7pm because the resort has contracts with flight crews which allows them late check-out. Hence making those guests unable to check-in until the crew decides to leave. Overall we enjoyed our time together as a family, we tried to make the best out of each situation and the resort. It is certainly not a 5-star property!

Paola Cristine

The check in was horrible. It took 2.5 hours for them you give us our room. They were extremely SLOW. We got a presidential suit. It was big and “cleaned” but the maintance of the room was not the appropriate. Some furniture were old, Ripped off, or broken. Also the showers were super rusty and a bit gross. On the other hand, the employees were amazing, with great customer service, and friendly. The night life was also great. And the kids water park was awesome. Buffet was 5/10.