Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Dorothy Douglas

My stay at the Royalton Bávaro was more than I could ever ask for. The hotel property itself is ABSOLUTELY STUNNING! The rooms were so clean and the only complaint I truly have in regards to this is that the outside flooring gets super slippery when wet. The food was great BUT I could definitely tell it was toned down for white people. It was seasoned well, but not seasoned to the level I would expect from a Dominican resort. The staff was generally so incredibly friendly! Newton was by far my favorite. He welcomed my group when we first arrived and he was also the last person we saw once we left. Such a kind soul who deserves all the kindness in the world. That isn't to say that there weren't bad apples among the group though. One woman who works in the Gelato shop was so incredibly rude that I avoided the shop every time I saw her in there. She treated me and my guest like they were stupid and on top of that, she would bad mouth us and others in Spanish wrongfully assuming that we couldn't understand. There was one moment where I asked for a strawberry sorbet in Spanish but then she rolled her eyes and responded "it's just strawberry ice cream". How am I supposed to know that? I read it from the label and that's what the label said. She (and a few others in the Gelato shop) were a huge sore spot of my trip The music they played on the property was a massive disappointment. I get it, a lot of they clientele are white people. But if I wanted to listen to white music I would've stayed home instead of traveling to DR. I expected to hear salsa, bachata, merengue, etc. but instead I heard Miley Cyrus and Dua Lipa. Another major critic is the check in check out process. This needs a COMPLETE overhaul because it was just all around inefficient and slow. There would be a line of people but only two representatives working the desk. On top of that, the service was generally very slow once you got to speak to someone. Be prepared to wait in line We also got a couples massage that was to die for! I've never felt so relaxed in my life All and all, I loved my stay. I will definitely do it again but I will be mindful about what and who to avoid

Shanna-kay Wright

Starting with the pros, The entertainment overall was very good. All the bands were nice and Ricardo from entertainment was also good. Our butler Michael was excellent, and deserves a raise. He made all our reservations and even decorated the room for our birthday without us even asking. The property was beautiful and the staff was very friendly we had a very good time despite the negative reviews we saw online. Now for the cons, the housekeeping staff did not do a very good job of cleaning, the rooms were not dirty but could have been cleaner. Additionally the food could use some improvement. The Japanese restaurant was the best food we had, our chef Carlito and server Daniel were very nice. Additionally David from the Ocean Side restaurant was also very nice. All in all it was a good experience for the price, and I would recommend booking the diamond club for a great experience.

Giovanni Migliozzi

We’ve had a great stay here for 10 days with a party of 14 friends and family for our wedding vow renewal. The entertainment was fantastic both during the day and in the evening. The team, including Chanel and Ricardo were very friendly as were all of the resort’s Vibe team. The foam party was great fun Our favourite restaurant was Hunters, but the early dinner was better for portion sizes. The only restaurant weren’t happy with was Oceanside, as the food wasn’t very good unless you were paying extra for a private meal on the beach. Our favourite place was the sports bar, Score.

Tara Davis

Extremely Disappointed – Would Not Recommend Royalton Bavaro Resort Our group had a very disappointing experience at the Royalton Bavaro Resort, and I would not recommend this property to anyone considering a group trip or event here. To begin, about 50% of the staff were unfriendly or unhelpful, which immediately set the wrong tone for our stay. The resort did not honor the written contract we were given. We were promised one free room after every 10 rooms paid in full and a room upgrade after every 15th room. We also had a dedicated booking link for our group, but many people experienced booking errors. I immediately reported these issues by email and phone, but communication was difficult due to the language barrier. Despite several emails and calls, the resort insisted that only a few of our group members used the link, even though I personally helped at least 10 couples book through it. Our group reserved around 20 rooms, and it was clear that we were all traveling together, yet management refused to honor the free room or upgrade as outlined in our contract. We spent hours at the front desk trying to resolve this with no success. The manager said he would investigate but never followed up. The problems didn’t stop there. Many of our group members did not receive the room type they paid for—several booked King Swim-Out rooms and were instead given Double Bed rooms or non–swim-out rooms. The resort also smelled strongly of mildew, and even now, our backpacks still smell like it. When checking in, we discovered that the resort tried to charge our deposit again even though it had already been paid. The deposit policy was clearly stated in the contract, yet the staff couldn’t figure out how their own system worked. I can’t help but wonder how many guests have been overcharged in this way. On the positive side, our maid did a great job, and our butler was okay, though he seemed stretched thin and we rarely saw him. Unfortunately, our group also experienced health issues during the trip. Almost everyone suffered from diarrhea, and one person even had to be rushed to the hospital for food poisoning. To make matters worse, the water was out for about 10 hours in most of our rooms one day, in 80–90°F weather. Overall, this was a frustrating, disorganized, and disappointing experience from start to finish. For a resort that promotes itself as luxury and group-friendly, their lack of professionalism, poor communication, and unwillingness to honor agreements is unacceptable. Save yourself the headache and choose another resort.

Izaac Turnbull

Entertainment each night is amazing, especially the fire show. All staff friendly and happy to help - they go above and beyond to help at any cost eg Ricardo, he is amazing. The food is delicious and there is enough for everyone - plenty of options and top quality. Foam party was amazing! Couldn’t recommend this resort enough and we will be happily coming back