Platinum Yucatan Princess Hotel

Christine Qillasiq Lussier

This was my first all-inclusive and I am glad that I selected this place. Room service for cleaning and food included. My friends and I took the adults-only resort, although there is a sister resort that is family-friendly a few steps away, which I would assume is a perfect in-between for larger groups with different lifestyles. We stayed for four days. Amazing rooms. The star I left out is because I anticipated spending a lot of time at the beach (it is steps away from the resort) but there was too much algae to enjoy the water and the beach, so we spent all of our time at the pool, which is fine too. Just adjust your expectations in this regard. Some people swam on the family-friendly side, but we did not. The beach is fine to see the sunrise however. Nice entertainment and variety of foods. Not a lot of opportunities to eat local dishes unless you take a tour outside of the resort. I highly recommend the tour that brings you to a Mayan village, the Chichén Itza (one of the 7 World Wonders), swimming in a cenote, and a colonial-style colourful city. It was the highlight of my experience. The team members were very kind and friendly. We used the spa and had massages, it was a lovely experience all in all. I highly recommend!

Neil (Boory)

arch 2025 We recently spent 10 nights here and we had an absolutely fantastic time The people and service are brilliant The food at the buffet ..on the beach and all the restaurants was amazing. I can't name all the lovely employees as there are to many but hats off to you all. The seaweed on the beach didn't put us off as you just walk down the beach a little and it's clean...and the bar and restaurant there is just as good....and those people worked so hard to clean up the seaweed. We went on excursions and they were awesome. I could carry on ......we would love to go back . To all the people that write bad reviews...well...I don't think you will ever be happy if you didn't enjoy your stay at the Platinum. Thank you all for a rememberable holiday xxx

Alexandre V-Dubois

Spent a week there in December, everything was great. One week before Christmas, it was calm and almost empty, never had a problem going in any of the restaurants, the view on the beach is great, lots of rocks but we didn't mind since we didn't go in the water much. Our swim up room was directly in the main pool, the animation was great. The staff was always cool! We had a great time

Era Zeka

DO NOT BOOK – HORRIBLE EXPERIENCE I booked my honeymoon at Platinum Yucatan Princess Resort in Cancun through Cheap Caribbean, and it was an absolute nightmare. We used the honeymoon package promo code, expecting the promised inclusions, but all we received was a bottle of champagne and four small dessert bites—nothing else was set up in the room. The resort itself was dirty and poorly maintained. Many outdoor beds by the pool were closed for repairs and painting, leaving limited space to relax. The hallways were messy, our room had a horrible odor, and the bathroom had water damage with moldy buildup. We even had an ant problem that the front desk never resolved. On top of that, the bed only came with two pillows, and one of my pillowcases had old blood stains—disgusting. The food and drinks were a disaster. At the taco station, staff handled raw meat without gloves, and only tap water was served at restaurants. The resort also did not provide straws, and the drinks were barely blended, full of huge ice chunks, making them nearly undrinkable. Unfortunately, I learned the hard way just how unsafe the food was. After eating shrimp at the steakhouse on our first night, I became violently ill, vomiting uncontrollably for hours until I was hospitalized. The doctors diagnosed me with gastroenteritis and confirmed that the shrimp had likely caused the infection. My white blood cell count was dangerously high, and I was forced to pay $5,000 out of pocket for medical care. When we brought this to the manager, he showed zero concern or accountability. Instead of apologizing, he blamed me and insisted that I must have gotten sick elsewhere—despite the fact that I had only eaten at the resort. He even witnessed me being taken away in an ambulance and still dismissed my experience. And don’t be fooled by the photos online—they must be either extremely old or heavily photoshopped because this place looks nothing like the pictures. We got completely catfished by the marketing. What was supposed to be a dream honeymoon turned into a nightmare. This resort is unsanitary, mismanaged, and does not care about guest safety. I strongly advise against booking here—Cheap Caribbean should reconsider promoting this place. Save yourself the stress, money, and potential health risks—book elsewhere!

Michelle

We stayed here for a week! It was a wonderful experience! All staffs were kind and friendly. Kudos to all your hardwork! The beach area was lovely, perfect place to chill and relax. Overall it was a good experience if you prefer a quiet place to stay.