Pestana Carlton Madeira Hotel

Chris Taylor

We stayed for two weeks. Can't fault the location. Perfect access to the City, Old Town, Port and easy pick up for yours etc. (assuming you don't mind walking). There are taxi's and bus stops right outside the hotel. The staff were friendly and accommodating. However, the Hotel itself seems quite dated. For example the carpet in our room was quite worn and we had the odd stain on our bedsheets. We also didn't get the tea/coffee topped up and it wasn't clear how we went about this. We had the 'City view' which means we were overlooking the street. I liked the view, however it was noisy at night (traffic, people etc). We were B&B and the breakfast was good. I thought the range and variety was sufficient to cater for most people and I had no issue with the quality. Like any hotel, you do need to time your visit to the buffet to avoid the busy times. One other consideration was the WiFi in our room - the signal was poor. Could be a problem if you are planning to work remotely.

Mark Duijvenvoorde

The Hotel is beautifully located. Around the hotel you will find plenty of stores, restaurants bars. In addition, the center of Funchal is only a 15-minute walk away. The views from the hotel, breakfast room and pools are great. The breakfast is very extensive and the quality of the food good. The pools are lovely and assistance there strict but fair. The "reservation" of beds is not tolerated Not everything is positive. The housekeeping was abominably bad. They dutifully vacuumed the room, but that was all. The layer of dust in the closets immediately soiled our clean clothes. Several times we found a cleaning cloth in our room and once housekeeping took one of the bottles we brought with us. The front desk was not helpful. The staff could be more customer friendly. Especially at breakfast, a number of gruff brutes work who prefer to do nothing. Coffee? Get it there! One morning an employee of the hotel barked at a guest while demonstratively loudly smashing his plates on the table. In summary, the staff did not contribute to a vacation feeling. The hotel was once probably modern; however, those times are far in the past. The furnishings are dated, but more importantly the facilities work poorly. In our case, the faucets of both the bathtub and the sink leaked. All in all, it was a fine stay, no thanks to the staff or facilities. We will not return.

steve rix

Quite nice hotel. Advertised as five star, maybe it was when it was built 50 years ago, but would struggle to get four stars now. Food was good, but not enough selections. Gym is very poor. Good location, 10 minutes walk to town. Nice staff.

Parinaz A

es The hotel offers an impressive array of amenities, including multiple restaurants (both indoor and on the terrace), a bar, a welcoming lobby, a sports bar, a sauna, and several swimming pools. 5. Comfortable and Well-Equipped Rooms The room facilities are thoughtfully designed to meet every guest’s needs, ensuring a comfortable and convenient stay. This hotel truly exceeds expectations, combining excellent service with a wide range of amenities to create a memorable experience. Highly recommended!

Rob Laws

Great experience. Friendly staff and comfortable room with a beautiful view. My only complaint is breakfast. Coffee is served at the table, only it never made it my table one time without me chasing down wait staff and asking for it. I should not have to chase a waiter down to get coffee. Also, do not assume the taxi driver is honest just because it is ordered by the hotel. The taxi driver charged us more than double what we paid to get to the hotel from the airport when he took to the airport from the hotel. Of course it was out fault because when we noticed he wasn't using a meter we didn't ask for the price upfront. Thief! Use Bolt it make sure he drives is using a meter