Pestana Casino Park

Yuliia Bahatska

After having a stressful year at work we decided to treat ourselves to a holiday in a 5 star hotel. Staying home would have been a way better choice. The only good things in this hotel are the friendliness of the staff and the views. For a solid price of 500 euros per night we had a shabby room that wasn’t clean, uncomfortable beds and a horrible experience overall. The room didn’t have any hand towels or bathrobes. On booking.com the hotel has “soundproof”’rooms. In reality we could hear everything and I mean EVERYTHING from the rooms around us and from the outside. Moreover, right under our window there was some sort of ventilation that made noise 24/7 making it impossible to open the window and very much audible with the window closed as well. Flushing the toilet was like playing a lottery, but luckily the cleaning never took away the beer glass from my husband that he took to the room on one of the first nights so it was very helpful when the toilet didn’t flush. Mold in the bathroom was an additional bonus that added extra flavor to this unforgettable experience. The quality of the food at breakfast is a separate topic and the coffee was absolutely undrinkable. I don’t know how this hotel has 5 stars but for us it was an absolutely ruined holiday and a complete waste of money.

Lucas Domingues

This is definitely not a 5 star hotel. Maybe 3-4 stars. The dinner buffet is very overpriced and low quality. Rooms are quite old. However the pools and location are quite nice. Unfortunately the staff is really what soured our experience. They were unfriendly and standoffish. Loved Madeira and want to go back, but definitely to a different hotel.

Nicola Warner

Just arrived back from a lovely stay here. The hotel is clean. The staff are friendly. The beds are very comfortable. There's a good choice at breakfast. It's well placed as it's just a short walk into town but the hill back up is a killer but there's plenty of buses and taxis that are particularly expensive. If you don't fancy a walk into town there's a good selection of bars and restaurants round the hotel too. We had no problem with getting sunbeds or a table for breakfast but it is term time so that may have helped. One day we woke up to heavy rain but we had a relaxing morning in the spa/ indoor pool until then rain cleared. The indoor pool was really cold last year but this year they have taken feedback on board and it was warmer this year. One thing to note is the hotel card only now so you can't pay cash for anything in the hotel. We already planning our next stay here. Only negative is that one night the barman hadn't brought our drinks after 20 minutes and when we looked over he was chatting to 2 men who were sat at the bar so we think he forgot them but we weren't bothered and just went on up to bed without them and it certainly didn't bother us enough to make a fuss while we were there or to knock any marks off.

Lehané Masebo

Not a 5 star hotel. I was deeply disappointed with this hotel. I bookes through BA a break this week and I was so excited to come to a 5 star hotel for some well earned time off from work. I came to the hotel and the receptionist was so grumpy and prickly with me. They had messed up my booking and were blaming me. Once that was resolved, I thought it was an one off but it happened often with different people. The staff are miserable with not one smile on their face. Even when asking simple questions, they look like they don't want to be there. The room was okay but there was mold in the bathroom, no basic kettle and cups for tea or coffee, aircon was bad, just old and needs refurbishment. Nothing complementary offered. Even bare minimum not available. The spa is overpriced and the gym is pathetic with no water in the water cooler and barely any equipment. 3 lifts for 500 + rooms is frankly ridiculous. I've had more on offer and way better service at three star and four star hotels. It was disappointing. The pools were badly kept and the restaurant was so bad. Breakfast was fine but nothing special. Its one redeeming quality was the location, so close to everything so easy to explore the city. I would look for a hotel on the same road, next time I will go to the Savoy. I suggest you do the same. Do Not Come Here if you want a relaxing holiday, go else where. I will never come back!

Patrick Hill

My 3rd stay here. And no longer my preferred hotel in Madeira. 1. Check in efficient. Staff business like. 2. Buffet breakfast adequate. Bacon greasy and awful 3. Viewed buffet dinner and looked cheap and uninviting 4. Room: Dated. No USB. No charger near bed. There was a plug not far from the floor. 5. Glass shower screen makes having a bath or shower an olympian feet of gymnastics 6. NO tea and coffee making facilities 7. NO iron or board 8. Tennis court almost unplayable and at (=10 way over priced. 9. Booking system for tennis etc inefficient. 10. Happy Hour!. But only at 1 bar 11. Food near pools excellent but very slow service 12. Hotel is clean and spacious. 13. Never book a room on the side of the 'casino'.....unless you're a natural insomniac. Sorry Pestana. Whilst an iconic building is memorable, not if the actual product does not deliver. All rooms need a total makeover and food offering in the restaurant should be improved. I feel this hotel lacks attention to detail.