Pestana Casino Park

Sophie

The hotel is perfectly located, features beautiful pools, and has a very welcoming reception area – these are definitely the highlights. Unfortunately, the rooms are noticeably outdated. We found stains on the walls, mold in the shower cabin, and the bathroom door didn’t close properly. Service was also disappointing: after our room was cleaned, all large bath towels were missing. Although we informed reception, we never received replacements. Check-out was similarly underwhelming – the staff simply took the key card and said goodbye. There was no “How was your stay?” or “Have a safe trip,” which we would have expected. Be aware: – There is an additional charge of €2 per person per night (tourist tax), not included in the booking price. – Parking costs €15 per 24 hours. Overall, the hotel didn't meet our expectations, especially considering the price. While the location and pool area are very nice, the condition of the rooms and the service left much to be desired. Given the price we paid, we wouldn’t recommend staying here.

alex dama

Friendly and helpful staff. Rooms are aged, from the cleaning perspective. Not well maintained. The pools are nice, especially the rooftop pool. At check-in, you get in the minibar of your room, water and juice from the hotel as a courtesy, which is nice. The breakfast is various and in abundance. We stayed in Funchal at 4 hotels. This ranks 2nd on our list.

Jo M

The outside of the hotel is deceiving as it's a huge, old fashioned looking concrete block. The inside, however, was light, bright and spotlessly clean. We had a large suite on the 5th floor with a huge bed, large bathroom with a bath and separate shower. We also had a lounge, dining area and 2 balconies with great views of the sea. The pool and gardens were again spotlessly clean and well maintained. The breakfast buffet was very well stocked, regularly refilled, and had a good range of options. There were great views, although it felt a bit like an airport lounge or conference centre. It is also in a good, central location. We were very pleased with our stay, and felt it very good value for the money we paid.

Varuj

It was our first time on Madeira and we got lucky with hotel and its location. Great and frirendly staff willing to help. Food was fine, with sufficient selection of dishes. First day we had some struggles with room, but thankfully to staff and particularly to Eduardo (guest relation), we got it solved real quick. He provided us different options of solution and found the most appropriate for us. Room was prepared excellent for check in and we got additional compliments from staff & guest relation, which we appreciated a lot. Cleaning service was great as well. Overall, excellent experience.

nicole a sammy

Stayed here last weekend! Really enjoyed our stay, the staff were absolutely lovely. We also really enjoyed all the amenities the hotel had to offer, truly had a very relaxing holiday. The breakfast buffet is also incredible, had so many options!