Pestana Casino Park

Esther Hansen

I recently stayed at the Pestana Casino Park Hotel and had a very positive experience. The overall service truly deserves five stars — the staff were professional, attentive, and welcoming throughout my stay. The rooms are comfortable and clean, although they feel more like a solid four-star standard. Breakfast was excellent, with great variety and quality. I also loved the pool bar: the food was delicious and perfect for a relaxed stay. The cocktails, especially the mojitos prepared by Teresa, were outstanding. Her kindness and professionalism made the experience even more special. Overall, a wonderful stay that I would happily recommend.

Deborah Roberts

A perfect location with superb ambience. This hotel exceeded any expectations that I may have had. The location was perfect,as it is within walking distance to the town centre. Along the way, there are beautiful parks and rhe streets are very clean. The grounds of the hotel are beautiful, with lovely flowers and trees. To me, this was a tropical haven. Added to that, staff were very friendly and helpful. It was my birthday during my stay there and they added some lovely touches which will make this an ever memorable birthday, and stay at this hotel. It is my intention to return there with friends and family.

jen davies

Just home after a fabulous stay at the Pestana Casino Hotel with my daughter. Very welcoming staff. Room was great lovely and clean. Only fault was not enough milk for tea and coffee. Plenty of choice with breakfast and evening meal. Good tasty food. Overall the staff were very obliging and helpful. Location is perfect for brilliant views and cruise liners. Short walk to the marina and prominade. Will definately return.

Verune

This hotel is huge and makes a very dominant impression at first glance. We enjoyed our stay overall, and the staff is extremely kind and helpful despite the number of people they have to deal with on a daily basis. We truly appreciate this and give the staff 5 stars. However, behind the scenes the hotel has several shortcomings. We are not picky guests and have traveled a lot, but what surprised us was that although the hotel meets the criteria for a 5-star rating, its systems feel outdated. The worst issue was the bathtub. It takes about two minutes to adjust the tap, and even then the temperature reacts with a delay, so several times we ended up being scalded or almost freezing. Another issue is the toilet — an old flushing system that uses a large amount of water but does not flush with enough force. That said, we believe that the rooms are undergoing renovations and that the hotel is trying to improve its overall quality. The food was varied, but it did not really impress us, as we felt the flavors were lacking. Our expectations were probably higher. The last issue is parking. We found it unreasonable that after renting a car, we had to pay €15 per day for parking. This felt excessive, and as students it was quite painful since we had not expected this extra cost :D. Surely there are better ways to manage parking so that only hotel guests can use it — for example, with room key cards or registration at the reception. This could definitely be handled better. Seeing cars parked overnight right in front of the entrance only made paying for parking feel even more frustrating. Otherwise, the hotel offers a wide range of services, and there are many activities and things to do, which we really appreciated.

David Haigh

Booked one night primarily due to it’s proximity to the cruise port. Happy to award 5 stars for the price paid. Can’t understand negative reviews - probably 5* hotel expectations. Furnishings are fine but not new ie no usb charger sockets. We liked it - great pools including lovely indoor pool (bit chilly late afternoon outdoors in January). Excellent breakfast (including proper orange juice and strong coffee) with lots of fruit and variety. Well organised for a large dining room. Surrounded by excellent restaurants and pubs. Only minor negative- my wife struggled with lack of plug sockets near the mirror.