Pestana Grand

Colm Turner

Very nice hotel in a wonderful location perched up on cliffs with a commanding view of the sea. Ambiance of the hotel is great, food is of good quality, pools/sauna/jacuzzi are lovely and only criticism was WiFi was a little patchy. Overall, had a great stay and would definitely come back here on a return trip.

Grzegorz Markunas

The view is outstanding. Reception very nice, great guy. Room ok. Hotel is almost perfect but.... We have dinner included, but they charge for water!! Also there is no water in the room. Free dinner, but paid water!!! That is crazy.... They charge vip clients for water .... No other 5 star hotel in the world do like this. Cashier woman in restaurant - very rude.

Shakila Matmir

It was one of the best vacations I have ever had and the most wonderful Christmas I have experienced while traveling. The hotel facilities were modern, new, and very clean. The special Christmas offers, such as the two dinner buffets, were very well organized. The reception staff were kind, helpful, and friendly, especially Roberto Ramos, with his welcoming smile and great sense of humor. The young cleaning lady on the ground floor was also very kind. Although she could not communicate in English, she used body language very skillfully to help and serve us. Her speed was unbelievable; our room was always neat and perfectly clean after breakfast. The breakfast buffet was amazing, offering everything you could wish for; cold or warm, sweet or savory. In addition, there were several à la carte restaurants that we could book instead of the dinner buffet. We tried the Madeiran and Moroccan restaurants and were more than satisfied. The grilled beef and other Portuguese dishes were very tasty and delicious, and the tajine was exactly as expected: well cooked and flavorful. Side dishes, starters, and desserts also fully met our expectations. The only point that could be improved was the coffee quality. The only good coffee was the one ordered at the bar, which was overpriced at €5 for an Americano. The wellness facilities were quite small, and the area felt tight even when not many guests were visiting; however, they were clean and acceptable. The outdoor pool area was very neat and clean, and the green areas were also very nice and well equipped. All in all, it was a perfect experience at Hotel Pestana. We will definitely return and highly recommend it to everyone.

Sam

I stayed here for one night due to my flight being cancelled. The room was nice and the sea views were fantastic. However, the food options were very limited and not what I would expect from a 4-star hotel. The location is around a 10–15 minute bus or taxi journey to the town centre, which wasn’t ideal for me. Overall, I wouldn’t choose to stay here again as a paying guest.

Kat Cole

Our 2nd stay here. We got our room early which was a nice surprise. Always get a nice glass of Madeira on arrival too. Most of the staff are friendly and helpful. Rooms are given a once over every day (except Sunday I think). Everything you could possibly need in the rooms. The room decor is a little dated but clean and functional with amazing views. This year, unfortunately, our bed was extremely uncomfortable. After the first night we received a call from reception asking how everything was and we mentioned the bed and by that night they had fitted a mattress topper. It was improved, not the best, but not dreadful, and we were grateful, however I do think some new mattresses are needed. The pool and pool area is lovely BUT, and this was the only other issue, the sun loungers are old and saggy, so are very uncomfortable. All in all. A lovely place/location and I'm sure we will be back again.