Pegasos Beach Hotel & Resort

George Harker

Beautiful hotel with great food. We stayed in July 2025 and originally was meant to be in the neighbouring hotel however we moved here and was so impressed we decided to stay there for the whole trip. The food options around the pool has been amazing and has made each day very special for us. The options of pools was great and we never felt the need to reserve sunbeds as there is plenty of space, which allowed each day to be relaxing. Dimitris was very helpful at the front desk and made us feel very welcome from the start.

Marie Jacob

The hotel is not a 5stars for sure. The food is not really good but for an all inclusive it is ok. The rest is great. We had a great time in family. We enjoyed the pools and the beach. Everyone was nice, happy to be here.

Dr. Mircea Boris Vleju

It is marketed as a 5 star hotel but it really is not. I have been to 2 star hotels that had nicer rooms. I mean my AC had 3 settings 0,I,II,III. The hallways looked like someone puked and they didn't clean. The reception staff were a complete mess. The restaurant had no AC. The only redeeming qualities were the view and the service staff. But it's ridiculously overpriced for what actually is

Richard Mezner

Disastrous room, zero effort from reception – only the delegate and animators saved our vacation. We stayed at Pegasos Beach as a family with a small child. We had booked and paid for a superior room, but upon arrival, we were placed in rooms 213 and 214 – which were in absolutely unacceptable condition. The dirty carpet outside the door was just the beginning. Inside, we found old, rusty furniture, dirt everywhere – from the bathroom to the curtains, walls, and beds. Instead of relaxing, we had to start fighting for the room we had paid for. We contacted reception repeatedly and visited them daily, but we were constantly met with excuses: “Come back in two days,” then “Come back tomorrow,” then “We have no capacity.” No clear answers, just avoidance. Despite having booked and paid for the superior room, we were treated like we were asking for something extra. One young receptionist in particular made the experience worse by giving us constant judgmental looks, as if we were bothering her. On the other hand, we want to sincerely thank the other young woman and man working at reception – they were helpful and acted professionally. Eventually – after countless visits to the reception, calls with our delegate, and constant pressure – we finally got the correct room. But only after what felt like the hundredth attempt. The delegate had to constantly “bombard” the hotel to get things moving. Sometimes the staff claimed they knew about the issue, then they said it was solved, but nothing was actually resolved. When we finally got the keys to our new room, the receptionist kept asking for the old keys – even though we had already handed them over to the manager. This entire situation ruined our vacation. We only received the proper superior room on the fifth day, and by then, most of the trip was already gone. Were it not for our amazing delegate (who had nerves of steel!) and the excellent animation team, this vacation would have been a complete disaster. In conclusion: The hotel itself has potential, but the behavior of the reception staff, the filth in the rooms, and the way guests are ignored is a huge downside. If you’re booking a superior room – double-check everything and keep written proof. We had everything documented and still had to fight for what we paid for. Big disappointment for us. See for yourself.

Mandy Corr

We booked this hotel to be close to our daughters wedding venue. When we arrived on 21 June 2025 at 1.30am we were told there were no rooms for us due to refurbishing two floors of the hotel. The manager was unavailable when we arrived at 1.30am. Our booking was made over 12 months ago and at no point were we informed of any hotel change until we arrived. This change was clearly pre-planned as there was already a taxi waiting to take us to the relocated hotel 20 minutes away, yes that is also a 20 minute drive away from the wedding venue! We were forced to leave as had very little options at the time of arrival and the man on reception had very poor English and showed very little empathy towards us only to usher us outside to the taxi waiting. The next day we spoke to the General Manager who informed us that he had found us three Mountain View rooms, not the sea view rooms we paid extra for, but at that point we needed to get back there to be closer to the wedding venue so packed up ready to go! The following morning we received a note through the door from reception advising us that staff at Pegasos had contacted them that there we were staying there for the duration of the holiday. The hotel we were relocated to was lovely but it was a hillside location and proved difficult for my mum to get around as she has difficulties walking. When we rang to check with the staff at Pegasos, of course the General Manager wasn’t available again, but reservations advised no rooms had been reserved and there were no rooms available! Why lie to us?! Hadn't we been through enough already?! We never did receive an apology from the staff at Pegasos! Luckily we have all the calls recorded as proof of what was discussed and offered and are now in the process of seeking advice now we are home as the staff at this hotel caused significant distress for our daughters upcoming wedding! Nobody should have to experience what we have experienced especially given how much we paid for this holiday! Steer clear of Pegasos Beach Resort if you want a stress free holiday!!