Pegasos Beach Hotel & Resort

Dr. Mircea Boris Vleju

It is marketed as a 5 star hotel but it really is not. I have been to 2 star hotels that had nicer rooms. I mean my AC had 3 settings 0,I,II,III. The hallways looked like someone puked and they didn't clean. The reception staff were a complete mess. The restaurant had no AC. The only redeeming qualities were the view and the service staff. But it's ridiculously overpriced for what actually is

Richard Mezner

Disastrous room, zero effort from reception – only the delegate and animators saved our vacation. We stayed at Pegasos Beach as a family with a small child. We had booked and paid for a superior room, but upon arrival, we were placed in rooms 213 and 214 – which were in absolutely unacceptable condition. The dirty carpet outside the door was just the beginning. Inside, we found old, rusty furniture, dirt everywhere – from the bathroom to the curtains, walls, and beds. Instead of relaxing, we had to start fighting for the room we had paid for. We contacted reception repeatedly and visited them daily, but we were constantly met with excuses: “Come back in two days,” then “Come back tomorrow,” then “We have no capacity.” No clear answers, just avoidance. Despite having booked and paid for the superior room, we were treated like we were asking for something extra. One young receptionist in particular made the experience worse by giving us constant judgmental looks, as if we were bothering her. On the other hand, we want to sincerely thank the other young woman and man working at reception – they were helpful and acted professionally. Eventually – after countless visits to the reception, calls with our delegate, and constant pressure – we finally got the correct room. But only after what felt like the hundredth attempt. The delegate had to constantly “bombard” the hotel to get things moving. Sometimes the staff claimed they knew about the issue, then they said it was solved, but nothing was actually resolved. When we finally got the keys to our new room, the receptionist kept asking for the old keys – even though we had already handed them over to the manager. This entire situation ruined our vacation. We only received the proper superior room on the fifth day, and by then, most of the trip was already gone. Were it not for our amazing delegate (who had nerves of steel!) and the excellent animation team, this vacation would have been a complete disaster. In conclusion: The hotel itself has potential, but the behavior of the reception staff, the filth in the rooms, and the way guests are ignored is a huge downside. If you’re booking a superior room – double-check everything and keep written proof. We had everything documented and still had to fight for what we paid for. Big disappointment for us. See for yourself.

Callum Edens

Avoid this hotel. We stayed here at the beginning of June 25 and raised the concerns with easyjet on the first day. The hotel is not a 5 star resort more like a 3 star. It is also a building site with many unsafe elements and should not have been open for tourists to book. Food was awful only the same Basic dishes without taste. No playground or kids club available. The hotel had no entertainment and heavily bias towards Italian speaking only. Reception team did not want to resolve concerns with the room and the hotel. Staff blamed management for opening to early as an excuse for many issues raised by ourself or others. The child's pool had open live wiring and an active building site within 5 metres.

Naomi

Pegasos ‘Deluxe’ Beach Hotel Falaraki - Disorganised, dusty poor customer service and communication holiday dates May 23rd Booked via Booking.com Relocated to another hotel - A day before our trip, we were informed by email that our hotel wasn’t ready. And that we’d be moved to 5* La Marquise hotel for the night. Not ideal, it was a 5-day trip meaning our relaxation time was impacted transferring hotels. Scammed by 5* hotel La Marquise - were given no information on pick up next day. Or how long we could stay in La Marquise. Next day we checked out and were told we needed to pay a ‘Tourism tax’ not unheard of but we were confused as all inclusive holiday makers surely this had been covered. Paid the £26 per room, per night fee. This turned out to be a scam. La Marquise refused to return fees stating Pegasos should have paid it on our behalf, and Pegasos refused to acknowledge correspondence or reimburse us. Booking.com have said they would follow up on this, still waiting for refund. The holiday was over a month ago. Transfer to Pegasos ‘Deluxe’ Beach Hotel - We were left in the baking sun for an hour with luggage before we were picked up by Pegasos. Arrived at the hotel approx 12pm. To discover our rooms wouldn’t be ready by 3pm. Bags had to be left in the foyer and could have been easily stolen in the high traffic reception area. Staff suggested we PAY to go to the waterpark up the road like other families had - very cheeky. They offered us a dust covered basement room to change into swimwear so we could at least get out of heavier clothing and sit by pool. They offered a bottle of winer per room. No real treat as it’s an all-inclusive holiday…. Hotel and surroundings - Covered in dust. Clearly the hotel had opened too early or ran behind schedule. Burnt out lawn, kids pool closed for first 3 days of holiday. Ingredients missing for drinks from bar. One day someone said we couldn’t have certain cocktails and that we had to pay (but we’re all inclusive). attitude from the concierge. Entertainment and Staff – wait staff were lovely, except for a handful of more mature staff that stood around chatting to each other rather than attending to tables during service. We learnt to avoid their section. A few of the lovely wait staff were so attentive, brought my Aunt tea when her stomach was iffy and checked in with her. Entertainment was good in the evenings. Dancers, singers, kids club a band. And pool side staff organising activities were also helpful and lovely. Pegasos ‘Deluxe’ Beach Hotel In summary. Ripped off with additional tax. Poor communication no response to countless emails, Instagram messages to Pegasos. Hotel has potential. Dust covered disorganised chaos at the beginning of season. No acknowledgement of impact to our holiday or effort/gesture to say sorry for their part in any of the above. Thank goodness the weather was lovely, and time with my family was enjoyed. Would not come back to this hotel again.

Mark Whitehouse

Last weekend may 2025 our stay started . Yes this hotel has had a major refit over the last winter, spring. Not fully ready as of this weekend Eating area, bars , pools , kids play area , grounds, most rooms have had work done or still been finished off. Bedroom floors 4&5 still been done. From what we have learnt they are well behind schedule. From the pools looking up at the building you can still see rooms under refit. All staff are chipping in to try sort things out. Our first breakfast a bit poor offering , no juices ( only out of a gun system next to the Pepsi and fanta! ) no toaster but plenty of breads and sweet pastrys been offered, cooked breakfast and cold offerings. Kids play area has been ripped out to be repositioned somewhere. Kids club still under refit - not good when we picked this place because of our 5year old.