Cyprotel Faliraki

Bassam

I had a very disappointing and frustrating experience at Cyprotel Faliraki. From the moment we arrived, the room was clearly not properly cleaned. There were ants crawling around, and to make things worse, we found a dead cockroach on the floor near the bed. I immediately reported the issue, and while the guest relations staff assured me that housekeeping would take care of it, the follow-up was extremely poor. When housekeeping finally came, the job was rushed and careless. The floor was still dirty, with visible hair and dust, and no attention was given to detail. On top of that, basic essentials like clean towels were not restocked, and most surprisingly, the bed sheets were never changed — not even once during our stay. I had to repeatedly ask for basic services that should be done automatically in any hotel. This kind of negligence is completely unacceptable, especially for a hotel that presents itself as a comfortable resort experience. The lack of proper hygiene, pest control, and basic customer service shows a clear failure in management and staff training. Guests shouldn’t have to beg for clean towels, fresh sheets, or a bug-free room. For the price we paid, I expected a clean and relaxing stay — instead, it felt like I was constantly chasing the staff just to meet basic living standards. I would not recommend this hotel to anyone and hope the management takes this feedback seriously and makes real changes.

Dawn Watkins

We booked this is 2024 after staying at a different hotel and popping by to have a look.. We took our 11 year old for 2 weeks and can honestly say it is 1 of the best places we have stayed! From food to staff everything was amazing! I could write all day about things we loved but it genuinely was absolutely everything! The entertainment staff are beyond amazing every single 1 of them! We had so much fun and they are all so polite and sweet and always had a smile..the bar staff at the pool bar were fantastic! Maria thank u for my special cocktail u made i can't wait for it again in 2026! The slides every thing was amazing! The snack bar wow! There was definitely something to eat every single day. We love dit that much we booked to go back in may 2026 while we were still at the hotel. Genuinely 1 of the best places especially if u have kids! See you next year 💓

B

Great family friendly hotel for excellent value! The overall resort is excellent and extremely clean - staff were always on the go cleaning, tidying etc. The rooms could definitely do with updating, but I got the feeling that they are gradually renovating the whole hotel. There is a good selection of food, not gourmet of course, but it's definitely a good selection! The restaurant is modern and once again, always clean. Pool bar was good in general, but the cocktails tasted a bit cheap. Snacks were good though - tasty ice creams and freshly made doughnuts. Lots of entertainment for the kids, especially the mini disco. Location is excellent, only a 10-15 min walk from the beach. Is this the best hotel I've ever stayed in? No, of course not. But for how much I paid, I was pleasantly surprised and would consider it EXCELLENT value for money.

EMILIA IGUE

I absolutely 💯 enjoyed my stay here! My kids loved it! It is a great hotel and destination 👌🏻 for kids! If you don't want to use taxi to the centre, you have a bus stop just 2 minutes walk! It is amazing 👏🏼 🤩

Rick de Bruijn

We checked in at 21.30, website states that the restaurant is open untill 22h, brochure says 21.30. so we were to late and were given a chicken cheese sandwich dated from wwII We were welcomed in our room by a cockroach, killed it, didn't complain because after a long day i was glad I had a bed. The room itself is good and clean.you get what you pay for. Breakfast, nice breakfast area but to small for all the guests in a small period of time, you have to fight for a table. They dont't give you one. Coffee and drinks out of a cardboard cup, not really what I expected. The choise of food at breakfast was ok. The staff was friendly but stressed, i would be also if i had to work there. Dinner and noon , food is really good, great choice, its not as crowded as during breakfast, but they do have little glass glasses, when i asked for a wine glass i received a cardboard cup because they were out of glasses. not really that vacation feeling. They only have one water tap for the whole restaurant so there is always a line. Snacks at the pool are ideal for children and adults, also ice cream and sweets. The swimming pools are very nice, the slides are very much fun. The third day we had 2 more cockroaches, so I complained at the reception, first they tried to wave me off by sending a housekeeper, but those things keep disappearing in the holes in the wall, so after i complained some more I got another room. Girl at the reception was very friendly, but they were not really surprised so they know about the problem but chose profit over quality. Swimming pool towels you can get only from 12 till 14.30, I never had this before, i find it kind of strange. Animation team is really great, also the shows in the evening are nice. They do try to hard-sell you t shirts because they are on commission. I would not go back again, for children its a great hotel, but its not worth 4 stars in my opinion if I compare to a mitsis or iberostar hotel.