Avalon Boutique Hotel

Richard Samson

Absolute gem in the old city. Steps away from the palace, but a turn off a major route and a complete oasis of peace. The rooms are off the interior courtyard, all are unique and great.

Kimberly Alexander

We stayed at this hotel in the “Villa” in April 2024. The villa we stayed in was un-livable. Here are some of our complaints. The shower in the bathroom that is attached to the bedroom did not drain. The shower was not clean! The water went up to my knees. The water was disgusting and never drained so I was never able to wash off all the muck that occurred from not draining. Because of that my husband showered in the second bathroom. Water came dripping down from the ceiling into the living room into my luggage that was open and got everything in there wet. Clearly this was not a new leak because damage was seen on the ceiling from previous leakage. That bathroom also had an infestation of ants. The ants were all over my son’s toothbrushes skin care, clothes and towels. It was really disgusting! So basically, we had two unusable showers, and one unusable bathroom. One of the 3 bedrooms smelled of mildew and mold. After trying to find the smell I found wet rags in the closet. They were covered in mold. My son had to sleep in that room. The entire villa felt dirty and was not cleaned properly. The lighting in the villa was horrible. We couldn’t see anything in the bathrooms or in any of the rooms. The lighting was so inadequate! I don’t know how you think that that is enough lighting for you to rent this villa. We also weeks before our stay for a transfer from the airport to the villa. That booking was confirmed via email They assured me they booked a van. I also confirmed with them a few days before we arrived. When we arrived at the airport, there was no one there for us. I had requested a large van specifically telling them we had four large suitcases and four carry-on suitcases. After waiting an hour for a driver we called the hotel and they had forgotten to arrange the transportation. After that call they sent someone in a small sedan car that would only fit less than half of our luggage. He had to find another car that could help get two of us and half of our luggage to the hotel. So we ended up with 2 cars. And we still had to pay for that, even though that mistake was on them. We stayed up until 2:00 am searching for a new hotel. When the gentleman that works there asked why we are checking out early we told him our issues and he seemed to know about all of them. They had no remorse or apology. They wouldn’t give us a refund. This was the worst place I’ve ever stayed and 100% the worst customer service I’ve experienced in my 55 years of life. Do not stay there!!! It won’t let me post 0 stars, but that’s what it deserves.

Robert Jackson

If you need swimming pools and 200 people around then this isn't for you. The rooms are very elegant, very friendly service, excellent food, and I the heart of the old town its beautiful.

Zalie Butler

Lovely tranquil location. A stones throw from the centre of the old town. We stayed in the residence suite which is just away from the main hotel. We had a private courtyard and use of a fully equipped house, however I don’t think this is typical of the rooms within the hotel its self. All the staff, especially the cleaner, were lovely. Thoroughly recommend to anyone.

Murray Hine

Wonderful location and outstanding staff / service / food / advice over our 4 days, however… Our room required a lot of maintenance: Most shutters won’t close properly, admitting too much early morning light The room door lock is so stiff it is at times very difficult to open, and very noisy (neighbours disturbed) Some of the lights don’t work There is no bedside light on the left hand side The shower doors don’t meet when closed, shower leaks onto floor The wooden floor or deck on the balcony is rotten - someone could fall through The wifi instructions on the ground floor table are very hard to find - took us 3 days and then only by accident The “desk” chair is bulky, does’t fit under the desk, awkward The knob on the bidet plug fitting is off, needs to be refitted The wardrobe is unusable as the two sliding doors are stuck together neither the old nor the “new” safe work