Palms Casino Resort

Henri VS

Came here for the lobster buffet, ended up staying and gambling because of the great vibes - better than any other casino on the strip. It's a younger crowd here, and everyone seemed to be enjoying themselves. I had some great fun at the craps and blackjack tables. Blackjack is 3/2 and 10 dollar minimum. Great music being played, there was a bit of a party/discotheque going on and just all around a great environment. I'll definitely be staying here on my next trip to Vegas.

Nicolas Simone

Very Disappointing Experience – Not What I Expected Unfortunately, my stay at Palms Casino Resort was far below expectations. When I arrived, the room was dirty — both the bathroom and the carpeted floor were clearly not cleaned properly. The overall condition of the hotel feels very old and poorly maintained. The location is also inconvenient; you need to take an Uber or taxi every time you want to go anywhere, since it’s not close to the main Las Vegas Strip area. The casino area doesn’t offer quality dining options — there’s only a small food court serving mostly fast food and junk food. The service at the front desk was mediocre at best, and the housekeeping and other hotel services were quite poor as well. One of the most surprising and disappointing things was that the hotel charges $25 just to use the minibar refrigerator for personal items. For example, if you buy your own water or drinks and want to keep them cold, there’s a sign saying you’ll be charged $25 for doing so. I travel frequently and have stayed at many hotels around the world, and this is one of the very few places that does this — it’s honestly unacceptable. Overall, the experience was very disappointing. The hotel urgently needs improvements in cleanliness, service quality, and transparency with guests. I definitely wouldn’t stay here again.

Emerson Picazo

Awesome Resort Casino! Came here for a weekend trip, overall had a great time. We stayed in the one bedroom penthouse. It was awesome! It was easy to connect the phone to the rooms speakers to play music. It was spacious and felt very catered to making one feel like they are in one's own home and not at a hotel! The service from the all staff was exceptional. Thanks for making our trip even more amazing. The check in experience was also easy and fast.

R Bazzi

I keep getting promotional spammy offers for Palms (even though I unsubscribed), but I will never set foot inside there again. I was the victim of a theft in the pool area at the Palms in the summer of 2023, where my Chanel handbag was stolen. I had to file a police report with the LVPD on my own because the casino refused to call the police. Their stated “protocol” apparently prevents them from intervening in criminal activity on their own property-a completely absurd policy, especially considering many guests are traveling internationally with important documents. The situation made it very clear that the property is unsafe, and their security protocols offer no real protection for guests. I spent over an hour on the phone with management, and they showed zero concern for the crime that occurred on their premises. Thankfully, the LVPD caught the thief at another casino, thanks to their diligent surveillance and investigative skills (something Palms’ own management clearly cannot provide). Additionally, the area around the Palms feels extremely crime-ridden. The pool is apparently open to the public, attracting people from surrounding neighborhoods, which results in rowdy behavior and a generally unsafe environment. The hotel itself feels subpar compared to other properties in the LV area, with incompetent management, a chaotic crowd, and no charge for parking (which seems fitting given the overall experience). Overall, I would not recommend coming here, especially if you value security, professionalism, and a safe environment for your belongings.

D S

Updated UPDATE: October 2025 One more time their promises are short lived, problems again and no help from our Host(s) Palms no longer respecting the customer yet again. They said our issue would not happen again and they are like my Children with selective memories. I am sorry but this may be our last group trip to Palms and will frequent MGM on the strip and their no smoking customer oriented atmosphere seems more inviting. This time Elaine said they simply do not want our business anymore, nothing she can do, a management thing. Sorry Palms, you were great during the “ Vote for us as #1 “ campaign but now that that’s finished…. Ignore this ::: UPDATE: extremely surprised and pleased. Elaine, our host at Palms, really went to bat for us with management. She is by far the real reason we keep playing at the Palms. Most of you know how hard it is to have a great host, and this one is the one you want in your corner. She does what she can do within reason, but she’s usually awake and answers my phone calls more than any other host I’ve had on the strip. Thank you Elaine for all you do for us. She is a real asset to the Palms family. I am very pleased that Palms Casino paid attention to their reviews, and they took all of our issues to heart so QUICKLY! Not many casinos actually LISTEN to their customer base and make drastic changes when required, including apologies around. I’m extremely surprised at this response, but it just shows that this is why Palms Casino is rated number one in Las Vegas. Thanks for being a true customer friendly casino and I’ll be sure to let everyone know why they should play at Palms Casino. Old Review… September 2025 Playing at the Palms tables WAS a great experience now NOT so much. They recently went to individual tips and the dealers are great but the back staff are just horrible on second and third shift. First shift people know how to take care of customers, second shift is marginal and third shift is beyond unreasonable. Simple request like scorecard, friendly banter and things seem to be a bothersome for them, simple requests or attention when the dealers need them so much so that they’re not able to do their job or help you or their teammates out. I’m not sure what changed in the last 30 days but a bunch of new dealers people that are not trained and lots of mistakes frustrating to say the least. Their promotions are great. Their restaurants are good. Just be prepared if you’re playing table games to be disappointed. Slot machines are slot machines and some loose and some win but when you’re doing a people business, I think you should listen to your customers at this point. We go for entertainment if we win or lose, we don’t care, but I certainly don’t want to feel like I’m going to work and dealing with a Boss that just doesn’t care and gives you the cold shoulder like it’s bothersome for them to even be at work.