Oasis Tulum Lite

Burak Aydın

Let me tell you my experience I had 2 nights recently but seeing multiple issues in all inclusive hotel which is so bad!!! I almost paid 600$ for 2 nights with an extra beachfront view and had a jacuzzi inside the room but never used it(the only thing comes boiling water not hot water and it takes 2 hours to fill it out) What I expect nice and clean room but what I had as an experienced was the worst!!!! Normally when you have an issue with the room they supposed to offer fix the room or change the room but even we tell them our issues they didn’t do anything. Whenever we checked in they supposed the give us tour to show around the hotel with the golf cart (because they said they do it) which didn’t happened even the room we found ourselves no one didn’t showed us. In the Room AC was leaking!! The only good parts, they have all day activities and multiple restaurants that you can eat any type of food. They do not properly inspect the room before guests occupy it. The door magnet for the key is held together in pieces; if you move it, it immediately falls off. The shower: I have no idea why the shower doesn’t have a door, as when you use it, all the water goes directly to the floor near the toilet, making the bathroom constantly wet and dirty. The sink: the knobs on the sinks are so old that they always look dirty, with a disgusting green buildup around them. Towels: it’s important to note that the body towel should not be used for the face, so face towels should be provided in the room. The floor: the floor is always wet due to the AC dripping constantly, and it’s not just a little bit—it’s a lot. I had to use a towel to clean it up the entire time we were staying there. The floor was also super dirty when we entered the room, full of sand and lots of dead bugs, which means the dirt had been there for some time. AC: as I mentioned before, the AC drips continuously, causing the floor to always be wet. The jacuzzi: it only has hot water, and it’s extremely hot. There was no cold or room temperature water, just hot. The jacuzzi was also very dirty and disgusting when we entered the room. The bed outside the room: the white sheets highlight all the imperfections they might have, and the yellow stains on the sheets make them look dirty, making it impossible to feel comfortable on the bed. The website said we would get a tour of the hotel in a golf cart, but that never happened. Overall, the room was not clean.

Midatlantic Transport

We’re staying here right now. So in a couple of words if you’re on a budget especially with kids and not grossed out by “moldy caulk” hotels - this is a good one. My kids are having a blast, there’s a ton of pools and sprinklers and waterfalls. Location is amazing, you can go snorkeling right at the beach knee deep, beautiful gardens, wildlife. Not too much noise and loud music. There’s areas for adults only, a great daycare area. Friendly accommodating staff. Spacious rooms. BUT I can’t give it 5 stars because the hotel itself is in desperate need of a renovation and food selection is pretty poor. For the price though it’s fine, we’ve seen worse

kenneth san pedro

I would have given 5 stars if not for the check-in. But overall, it is a value for money all-inclusive experience. I am apprehensive at first in making the booking with the negative reviews but I am really glad I pushed with it. Me, my wife and daughter enjoyed the resort's facilities and amenities. Booking directly entitled us for transfers which is a bonus. You will have a number of options for food and the buffet is definitely a winner. The room is fine and being cleaned everyday and what I liked most is that they put us near the kiddie pools which is a big plus for my toddler daughter. The staff are welcoming too and the restaurant staff are awesome. Andrea, the Entertainment Manager is absolutely amazing! She made our stay memorable and made sure to have a top-notch experience. On my wife's birthday, she reserved a table for us in one of the restaurants and got us a cake too! The only downside is that they made us wait for almost 3 hours for the check-in as the room is not readily available. Even that I have requested for an early check-in but to no avail. Coming from a long trip and the land trip from Cancun, they would have been more reasonable. Also, while you wait to get checked in, there will be staff that will hover and invite you to attend a 90-minute presentation. And oh, still waiting for the promised Lassie reward when you booked direct, follow-up emails were not responded to. Despite this though, my wife and I are looking forward to come back. Thanks to Andrea and the overall experience, we will for sure schedule a return.

Biyah Kiah

I wish I could give this review 0 stars. I arrived at 2:30 PM, only to be told I had to wait exactly until 3 PM to check in. I ended up waiting for almost 2 hours, finally checking into my room at 5 PM. The issues were relentless from check-in to check-out. I don't know what was worse: changing rooms three times because none of them were cleaned properly, not having a working phone to contact the front desk or room service—forcing us to walk there for every request—not having hot water and dealing with low water pressure, or the toilet not working correctly. The hotel staff were not accommodating and offered lackluster responses to my complaints about the rooms. Additionally, while this resort claims to be "all-inclusive," they desperately need to update their website to provide accurate details about restaurant and bar opening and closing times. Many restaurants and bars opened at 11 AM and closed at 7 PM, but this varied day to day. In other words, menu and bar options felt very inconsistent. I have traveled to Mexico many times before, but my stay at this resort has been the worst vacation experience ever! I WILL NEVER stay at another grand oasis resort.

Natalie Karcher

I’ve got to be honest, this was one of the most disappointing places I have ever stayed. The service at the front desk was incredibly slow, and they attempted to charge us for a service we didnt even use. There are minimal signs in the hotel corridors so it’s easy to get lost, the shower was broken, and though there is advertised TV connections, none of the applications connect. Only 2 of the 5 restuarants were in service, and we got reeled into a timeshare scheme presentation that was advertised as “all inclusive benefits.” It also smells like hot garbage in the halls. The only redeeming factors are the beach, pools, and super friendly bartenders. Please do not stay here, I wish we could get a refund.