Oasis Tulum Lite

Aurora Tops

Amazing location, couldn’t wish for better white sandy beach which was very clean and beautiful. Loads of colourful fishes close to the shore , even you can spot stingrays on some occasions. Food was fresh and delicious, grilled whole fish and sea food was my favourite. Good pools but the pool floors needs repainting . Great staff , everyone was trying really hard . The room floor need bleaching because it’s not clean properly it will get brand new life after proper attention. AC was great , beautiful evening shows and great little game room and for kids . I didn’t like the room seems filthy but I would come back just to enjoy this beach again . Very fair price . Thank you

Morgan Collins

My husband and I loved this resort! It is very family friendly, the staff is so sweet and helpful, and the beach was beautiful! It was not overly populated, so it was very relaxing. They helped us plan all of our excursions which was so helpful. The food was amazing! Highly recommended staying at this resort!

Myrna Villanueva

The ocean was beautiful! They have an infinity pool overseeing the beach. Food is great! Drinks are good. There was almost no queuing for us, except for dinner. There's no night options (everything was closed after 11 PM except for the cafeteria). Great for families and great value for the price. I will come back.

Karla Garcia

We stayed from Wednesday to Saturday. The resort is elegant and smells divine as soon as you walk in. When we arrived the beach was full of seaweed and looked murky, we were immediately disappointed just coming from Cancun with crystal clear water. They worked so hard to clean up all the seaweed our entire stay. The water became crystal clear with that beautiful bluish tone with the best snorkeling my husband has ever seen, hands down! I was impressed with the property workers daily hard work. The employees are very humble and kind throughout the entire resort and our stay. From the maintenance crew, bartenders, waiters, bell hop. I cannot say the same about the ladies at the front desk/check in. It's imperative they properly train these ladies to know everything about the hotel. They did not make our stay feel welcoming and they did not make it easy. From simple questions about renting life preserves they said no, instead of saying we don't know but I'll find out just flat out no, we don't have any. They should know they let you use them at the beach (right on their property), you just have to sign them out, as it promotes on their website. It's hard to believe they didn't know that? They didn't let us know if we ask for towels at the front desk we needed to return them at the front desk (they mentioned for control reasons) we were returning and exchanging them at the pool area. Since we didn't know they made sure to let me know in her snarky tone going forward. I responded no one told us that at check in, I'm sorry we assumed as long as were returning them somewhere it was fine. Once I said that, she says to me we don't have towels check in 30 minutes without checking the back. They made it so difficult to change dollars to pesos to tip the well deserved staff members. We are allowed to change $100 per day per person. The resort is far from downtown and going there and back were expensive taxi rides. I understand they cannot accept bills that are ripped or written on but it felt just to spite especially me she wouldn't accept any of my bills. How can 5 $100 have been rejected? We even asked if I were to take out money from the ATM right in front of her at the front desk would you accept those to exchange but she said she cannot take them if they were ripped or written on. Why not have an ATM to dispense pesos, I didn't need more US dollars that they wouldn't take. I did mention to her that we've had a great stay but made sure she knew the ladies at the front were not part of the lovely stay. She said ok, nothing else. I'm sure she didn't lose sleep that night with my feedback. No sweat off her back. I hope management makes changes. We thought long and hard choosing this specific resort as we were traveling with children. There is a portion of the resort under construction so the waterslide that show in their pictures was closed, my kids was disappointed but they loved the hourly events arranged by the male activities member. He was great! We loved the different restaurant options and nightly entertainment. There were a family of raccoons that made an appearance every night. To my surprise alot of guests were not afraid. Front desk staff needs improvement so if I do go back I would avoid the front desk as much as possible. Tulum is developing fast and would like to continue to explore. The toilet had issues every other day in our room. Again the front desk acts like its an inconvenience. If they only knew the inconvenience for me to get ready without using my toilet and needing to hold it until I got to the lobby to use theirs. The room was big. The pool grounds need to be repainted. They have a piano in the lobby and the fact that they played instrumental piano made it feel so zen. Vicente from the loyalty program was very kind and respectful.

Jason Donovan

Stayed 19 Feb 2024 – 26 Feb 2024. We booked this hotel because we have stayed at this brand in Cancun (Grand Oasis) multiple times. The Grand Oasis Tulum Riviera resort is very small. Major issues: The room had the smell of sewage and many other people we spoke to had the same issue. There is no nightly entertainment. The bars all close at 11pm. The resort was moderately busy but there was never enough loungers at the pool and even less at the beach. We were never able to sit at the beach because we didn't get up at 7am to reserve our seat. Oh, but if you wanted to pay, they had a canopy bed for you, which cost about $80 per day! There was construction all day at the pool. There was only one towel station on the far side of the resort at the smaller pool. If you go there by yourself to pick up towels for the family, they tell you "one towel per person". So I need to bring the whole family to get towels? Food was average at best. The Grand Oasis Cancun has excellent food (even Michelin star restaurants), so we were super disappointed with the food at this resort. "Steak" was some kind of mystery meat. Staff were OK, but not excellent. I would NOT stay at this hotel again.