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Located In: Mexico

Moon Palace Cancun

Google Logo 4.4 Google reviews (16311)
Best Price From £1499pp
Oct 2025
£1499 pp
All Inclusive
Nov 2025
£1659 pp
All Inclusive
Dec 2025
£1739 pp
All Inclusive
Jan 2026
£1979 pp
All Inclusive
Feb 2026
£1879 pp
All Inclusive
Mar 2026
£1919 pp
All Inclusive
Apr 2026
£1689 pp
All Inclusive
May 2026
£1779 pp
All Inclusive
Jun 2026
£1939 pp
All Inclusive
Jul 2026
£2089 pp
All Inclusive
Aug 2026
£1729 pp
All Inclusive
Sep 2026
£1639 pp
All Inclusive
Nov 2026
£1929 pp
All Inclusive
Overview
Accommodation
Facilities
All-Inclusive
Dining
Hotel Reviews
More...
Overview

Overview

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate l...

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury holiday experience. Soak in the sun by the pool, taste authentic cuisines from across the globe or ride the surf on the FlowRider Double Wave Simulator. The list of world-class facilities and things to do is endless.

How far is the nearest beach?

Moon Palace Cancun is located directly on a pearly-white sandy beachfront.

Distance from airport

Cancun International Airport is approximately 12km away from Moon Palace Cancun Golf and Spa Resort.

Pools
Restaurant
Bar
Gym
Beach
Wifi
Spa
Click to read more
Accommodation
Superior Deluxe Garden View
  • Furnished balcony overlooking the tranquil garden
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Junior Suite Golf Course
  • Furnished balcony with views of the 27-hole golf course
  • Golf cart for personal use to get around the resort
  • King-sized bed
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Separate seating area
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Ceiling fan
  • Free Wi-Fi
Superior Deluxe Ocean View
  • Furnished balcony with views of the Caribbean Sea
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathrobes, slippers and luxury toiletries
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee and tea making facilities
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Deluxe Ocean Front
  • Furnished balcony overlooking the ocean
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Swim-Up Suite
  • Direct pool access from terrace
  • Furnished balcony overlooking the garden and pool
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Telephone
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Facilities

Facilities

  • 2 lagoon-style swimming pools
  • Children’s pool
  • Awe Spa with hydrotherapy experience and treatment rooms
  • State-of-the-art gymnasium
  • 27-hole Jack Nicklaus signature golf course with lessons available
  • FlowRider Double Wave Simulator
  • Activities including bicycling, snorkelling and poolside games
  • Kids’ club
  • State-of-the-art kids’ area: The Playroom (ages 4 to 11)
  • Wired Lounge for teens
  • Tour desk
  • Evening entertainment including live shows
  • 16 restaurants
  • 2 cafes with onsite bakery
  • Swim-up bar
  • Traditional pub
  • Lounge bar
  • Nightclub
  • 24-hour room service
  • Concierge service
  • Laundry service
  • 24-hour reception
  • Free Wi-Fi
All-Inclusive

All-Inclusive

The all-inclusive package at Moon Palace Cancun ensures a relaxing holiday to Mexico, with the following included:

  • Breakfast, lunch and dinner at the resort’s world-class restaurants
  • Unlimited snacks, sweet treats, gourmet coffees and teas available from the lounges and snack bars
  • Unlimited top shelf premium wines, beers, spirits and cocktails
  • 24-hour room service
  • Non-motorised water sports including paddle boarding, kayaking and snorkelling
  • Unlimited phone calls within Mexico and the US
  • Wi-Fi

Please note that details are subject to change. You will be provided with full details of the all-inclusive package on arrival at the hotel.

Dining

Dining

La Gondola

  • Buffet breakfast, and a la carte menu for dinner
  • Cuisine: International and Italian specialities
  • Vegetarian options available
  • Open for breakfast and dinner

Momo

  • Stylish restaurant with Teppanyaki live cooking stations
  • Cuisine: Asian
  • Open for Dinner

Los Caporales

  • Traditional restaurant with a touch of elegance
  • Cuisine: Mexican
  • Open for dinner

Agra

  • Authentic Indian restaurant
  • Cuisine: South Indian
  • Vegetarian options available
  • Open for dinner

Arrecifes

  • Authentic Brazilian steakhouse
  • Cuisine: International
  • Vegetarian options available
  • Open for breakfast and dinner

Café Bistro

  • Cosy European-style café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open 24 hours a day

Sweet & Coffee

  • Relaxed café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open from 06:00 to 01:00

La Trattoria

  • Relaxed dining by the golf course
  • Cuisine: Italian
  • Open for dinner
  • Dress code: Casual elegance

Pepe’s Pizza

  • Delicious artisan pizzas
  • Cuisine: Italian

Pier 8

  • Poolside restaurant
  • Cuisine: Seafood
  • Open for lunch and dinner

Riviera Maya

  • Intimate and elegant restaurant
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

Bugambilias

  • Zesty and authentic Mexican buffet
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

El Manglar

  • Buffet-style dining
  • Cuisine: Italian
  • Open for breakfast, lunch and dinner

The Pub

  • Mouthwatering bar menu
  • Cuisine: British
  • Open for dinner

Palapa Asadero

  • International lunch buffet and sizzling steak specialities for dinner
  • Cuisine: International
  • Open for lunch and dinner

Palapa Delfines

  • Poolside snack bar and grill
  • Cuisine: International

Palapa Pelicanos

  • Cuisine: Mediterranean
  • Serves snacks and a la carte dinner
  • Open for lunch and dinner

Burgueria

  • Poolside restaurant
  • Cuisine: Gourmet burgers
  • Open for lunch and dinner

Smoked

  • Cuisine: Texan-style barbecue
  • Open for lunch and dinner
  • Serves smoked ribs, hot sandwiches and more
Hotel Reviews
Google Logo 4.4 Google reviews (16311)
Kayla Hall
I recently spent a week at this resort with my family, and I can confidently say that it is one of the best resorts I’ve experienced in over 10 years of traveling. We participated in a workout class led by a personal trainer named Carlos, and it was both amazing and fun. His energy and expertise truly stood out. During our stay, there was a brief issue with the water being cut off for a day, but the staff handled it seamlessly by moving us to a temporary room without any hesitation. Their responsiveness was impressive. The food was a solid 10/10, and the top shelf liquor added to the overall experience. The facilities were impeccably clean throughout our stay. The only downside was the occasional unpleasant seaweed smell at certain times of the day, which is beyond the resort's control. Overall, I had no desire to leave the resort because everything we needed was right there. I highly recommend this resort for a fantastic family getaway!
Mia
During a recent week dedicated to celebrating my mother's 86th anniversary, I encountered several issues during our stay at the hotel. Upon arrival, I found that the originally booked ocean-view room did not have a functioning elevator. Since my mother uses a wheelchair, we had to request a change to another room that provided access to an elevator. Unfortunately, the elevators at the property were not operational as expected, which was particularly disappointing given the premium rate paid for a six-night stay. The front desk staff attributed this complication to the booking platform, suggesting that an upgrade for an additional $400 per night was necessary—an assertion I found unreasonable and excessively costly. Consequently, we experienced multiple room changes over two days before finally settling in a ground-floor room with a partial ocean view, which did not meet the original expectations of the reservation. I would, therefore, choose not to return to this hotel in the future. Additionally, I was disappointed to learn that the beach is not suitable for use from April to October. The restaurant staff demonstrated exceptional friendliness, especially when contrasted with the front desk supervisors, whose attitude I found lacking in professionalism. Specifically, an individual named Marco appeared unhelpful and offered no viable solutions during our interactions. It appears that local employees are generally courteous, whereas the English-speaking front desk staff could benefit from improved customer service skills. On a positive note, I commend the golf cart operators, bathroom and room cleaning staff, waiters, and show hosts for their professionalism. Alexis, from the public relations team, was also commendable for demonstrating empathy and effectively addressing our concerns. The rooms are notably small and lack comfort due to their layout, and the hotel would benefit from renovations to modernize its facilities, as it is quite dated. Nonetheless, the green areas are well-maintained and visually appealing.
Antonio W. Nunez
DO NOT STAY HERE We knew things were off the moment we arrived. The bellman was uninterested unless a tip was in sight, and check-in dragged on far longer than it should have. After the lengthy check-in process, we were told our room wasn’t even ready. We had to wait another 45 minutes before finally receiving our keys. When we finally got to the room, it was another disappointment. The sheets were stained, several lightbulbs were out, and the entire space did not feel clean. Definitely not what you expect from a resort claiming to be luxury. We told the front desk we were hungry and wanted to grab a bite. Instead, we were told we had to meet with the “concierge” first to get “oriented.” That “orientation” was nothing but a hard sell for a “presentation breakfast.” We made it crystal clear we were celebrating our anniversary and not interested. He cut me off mid-sentence and insisted on finishing his pitch anyway. When we again asked where to eat, he pointed us to the buffet. We arrived to the buffet with three minutes left before closing. The food was cold, there was almost nothing left, and the staff made us feel like a burden—no warmth, no hospitality. The next morning at 8:30 AM, the “concierge” called our room to again push the presentation—on our vacation, on our anniversary, and after we had already declined. Completely tone-deaf. When we later went to speak with the guest services representative about it, we were told this was standard practice—they call every guest at 8:30 AM to pitch presentations. Absolutely unacceptable. To make matters worse, her only “solution” was to move us to another “clean” room, which would have been the exact same rundown type of room we were already in. She offered no real solution, barely an apology, and left us feeling dismissed. This stay felt like a timeshare sales trap wrapped in an all-inclusive label: slow service, unfriendly interactions, tired and poorly maintained rooms, and relentless pressure to attend a sales pitch instead of actually enjoying the resort. We travel often and know what good service looks like—this wasn’t it. Bottom line: If you want a relaxing, guest-focused experience, look elsewhere. The aggressive sales tactics, poor service, and rundown rooms ruined what should have been a special
Francé Rivera
We stayed at Moon Palace in the Sunrise building for our honeymoon for 5 days, and overall, we left disappointed. While there were a few things we enjoyed, the negatives unfortunately outweighed the positives. The good: the entertainment by the pool was lively and enjoyable, the drinks were solid, and the lobby area was beautiful with a pleasant aroma throughout. Those small touches made the first impression feel promising. However, once we settled in, the issues quickly became clear. The food was consistently a letdown – untraditional, served cold, and simply not what we expected from a resort of this caliber. Room service was another frustration; every time we ordered, the wait was excessively long, whether it was food or just basic requests. We were also given “resort credits” that sounded like a perk, but in reality, they were nearly impossible to use since they only applied to very specific things. The pools, which should have been a highlight, were dirty and poorly maintained. Cups, straws, and trash would sink to the bottom because people would throw them in after finishing drinks, and it didn’t seem like staff stayed on top of cleaning it. That really hurt the experience of relaxing by the pool. What made it worse is that this was our honeymoon, something we made sure to mention at check-in. We were hoping for at least a small acknowledgment or gesture, but there was nothing—not even a note in the room. For a resort that markets itself as luxury, that lack of attention to detail felt especially disappointing. Overall, while Moon Palace Sunrise had a few enjoyable aspects, the service, food quality, and overall cleanliness left us feeling like this was far from a special honeymoon experience. It was okay for a first-time visit, but we would not come back and certainly wouldn’t recommend it to others.
DESROSIERS Andre
My wife and I booked a family vacation 0f 5 rooms total this August 2025. We booked 5 months before arrivals. We left our house at 4:00 AM to the airport, we travel with 3 kids, age 2, 4 and 6. We got to the hotel at 4:00 Pm, the process to check in was so long, when we got to the end they told us, they don’t have any room ready for us, we needs to wait… now the kids was so hungry, due the long process of checking, it was already 5pm, the girls are crying, daddy I am hungry.. look for food in the resort, no food until 6pm, not even a slice of pizza… horrible experience. All the restaurants are closed. We got 2 flys, my mother and others family was on an early fly.. they got to the hotel around 1:30 pm.. no room ready for them either, I felt so bad for my mom and my aunt, the are over 70 and have knees issues.. they were so tired and hungry.. due the long process of checking, they also missed the lunch. The first group finally have a room at 7:45pm and is at 8:45 pm, every time you go to the front desk, you need to re explain everything to the new person who called you, nothing in the system registered our situation We use to have at least 2 vacations a year, we never had this kind of experience at any resort. The worst, next day, a part of the ceiling felt down on my room, reported it to the public relations staff, they offered us a gift card $25 to use the spa.. that was so disrespectful.. we have 3 little kids we couldn’t even use the spa. Short history.. we forced ourselves to stay there because of the kids, we left the hotel, no one not even excuse themselves. This is the worst resort I have never been, if you don’t want to waist your money, never book at this hotel.
More...

BEST PRICE FROM Flight & Hotel
£1499pp
Oct 2025
£1499pp
All Inclusive
Nov 2025
£1659pp
All Inclusive
Dec 2025
£1739pp
All Inclusive
Jan 2026
£1979pp
All Inclusive
Feb 2026
£1879pp
All Inclusive
Mar 2026
£1919pp
All Inclusive
Apr 2026
£1689pp
All Inclusive
May 2026
£1779pp
All Inclusive
Jun 2026
£1939pp
All Inclusive
Jul 2026
£2089pp
All Inclusive
Aug 2026
£1729pp
All Inclusive
Sep 2026
£1639pp
All Inclusive
Nov 2026
£1929pp
All Inclusive

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