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  Back Home Destinations Caribbean Mexico Moon Palace Cancun   
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Located In: Mexico

Moon Palace Cancun

Google Logo 4.4 Google reviews (16605)
Best Price From £1569pp
Feb 2026
£1899 pp
All Inclusive
Mar 2026
£1789 pp
All Inclusive
Apr 2026
£1709 pp
All Inclusive
May 2026
£1769 pp
All Inclusive
Jun 2026
£1789 pp
All Inclusive
Jul 2026
£1899 pp
All Inclusive
Aug 2026
£1739 pp
All Inclusive
Sep 2026
£1569 pp
All Inclusive
Oct 2026
£1729 pp
All Inclusive
Nov 2026
£1729 pp
All Inclusive
Dec 2026
£1729 pp
All Inclusive
Jan 2027
£2009 pp
All Inclusive
Feb 2027
£2129 pp
All Inclusive
Mar 2027
£2309 pp
All Inclusive
Apr 2027
£2189 pp
All Inclusive
Kids Stay Free *
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate l...

Live like royalty at the exquisite Moon Palace Cancun on Mexico’s sparkling Caribbean coastline. Featuring an impressive selection of elegant guestrooms, each with a private whirlpool tub for two; this all-inclusive resort offers the ultimate luxury holiday experience. Soak in the sun by the pool, taste authentic cuisines from across the globe or ride the surf on the FlowRider Double Wave Simulator. The list of world-class facilities and things to do is endless.

How far is the nearest beach?

Moon Palace Cancun is located directly on a pearly-white sandy beachfront.

Distance from airport

Cancun International Airport is approximately 12km away from Moon Palace Cancun Golf and Spa Resort.

Pools
Restaurant
Bar
Gym
Beach
Wifi
Spa
Click to read more
Accommodation
Superior Deluxe Garden View
  • Furnished balcony overlooking the tranquil garden
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Junior Suite Golf Course w/ golf cart inc
  • Golf cart for personal use to get around the resort
  • Furnished balcony with views of the 27-hole golf course
  • King-sized bed
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Separate seating area
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Ceiling fan
  • Free Wi-Fi
Superior Deluxe Ocean View
  • Furnished balcony with views of the Caribbean Sea
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathrobes, slippers and luxury toiletries
  • Minibar
  • Complimentary bottle of wine on arrival
  • Coffee and tea making facilities
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Superior Deluxe Ocean Front
  • Furnished balcony overlooking the ocean
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Swim-Up Suite
  • Direct pool access from terrace
  • Furnished balcony overlooking the garden and pool
  • King-sized bed or 2 double beds
  • In-room whirlpool tub
  • Bathroom with shower
  • Bathrobes, slippers and luxury toiletries
  • Seating area
  • Daily refreshed minibar
  • Complimentary bottle of wine on arrival
  • Coffee maker
  • Smart TV with streaming via Google Chromecast
  • Air conditioning
  • Liquor cabinet
  • Telephone
  • Hairdryer and straighteners
  • Iron and ironing board
  • In-room safe
  • Free Wi-Fi
Facilities

Facilities

  • 2 lagoon-style swimming pools
  • Children’s pool
  • Awe Spa with hydrotherapy experience and treatment rooms
  • State-of-the-art gymnasium
  • 27-hole Jack Nicklaus signature golf course with lessons available
  • FlowRider Double Wave Simulator
  • Activities including bicycling, snorkelling and poolside games
  • Kids’ club
  • State-of-the-art kids’ area: The Playroom (ages 4 to 11)
  • Wired Lounge for teens
  • Tour desk
  • Evening entertainment including live shows
  • 17 restaurants
  • 2 cafes with onsite bakery
  • Swim-up bar
  • Traditional pub
  • Lounge bar
  • Nightclub
  • 24-hour room service
  • Concierge service
  • Laundry service
  • 24-hour reception
  • Free Wi-Fi

*Guests of Moon Palace Cancun also enjoy access to all shared facilities at Moon Palace Nizuc, including additional pools, further fine dining venues and bars and outdoor evening entertainment.

All-Inclusive

All-Inclusive

The all-inclusive package at Moon Palace Cancun ensures a relaxing holiday to Mexico, with the following included:

  • Breakfast, lunch and dinner at the resort’s world-class restaurants
  • Unlimited snacks, sweet treats, gourmet coffees and teas available from the lounges and snack bars
  • Unlimited top shelf premium wines, beers, spirits and cocktails
  • 24-hour room service
  • Non-motorised water sports including paddle boarding, kayaking and snorkelling
  • Unlimited phone calls within Mexico and the US
  • Wi-Fi

Please note that details are subject to change. You will be provided with full details of the all-inclusive package on arrival at the hotel.

Dining

Dining

La Gondola

  • Buffet breakfast, and a la carte menu for dinner
  • Cuisine: International and Italian specialities
  • Vegetarian options available
  • Open for breakfast and dinner

Momo

  • Stylish restaurant with Teppanyaki live cooking stations
  • Cuisine: Asian
  • Open for Dinner

Los Caporales

  • Traditional restaurant with a touch of elegance
  • Cuisine: Mexican
  • Open for dinner

Agra

  • Authentic Indian restaurant
  • Cuisine: South Indian
  • Vegetarian options available
  • Open for dinner

Arrecifes

  • Authentic Brazilian steakhouse
  • Cuisine: International
  • Vegetarian options available
  • Open for breakfast and dinner

Café Bistro

  • Cosy European-style café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open 24 hours a day

Sweet & Coffee

  • Relaxed café
  • Cuisine: Pastries, ice cream, crepes and speciality coffee
  • Open from 06:00 to 01:00

La Trattoria

  • Relaxed dining by the golf course
  • Cuisine: Italian
  • Open for dinner
  • Dress code: Casual elegance

Pepe’s Pizza

  • Delicious artisan pizzas
  • Cuisine: Italian

Pier 8

  • Poolside restaurant
  • Cuisine: Seafood
  • Open for lunch and dinner

Riviera Maya

  • Intimate and elegant restaurant
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

Bugambilias

  • Zesty and authentic Mexican buffet
  • Cuisine: Mexican
  • Open for breakfast, lunch and dinner

El Manglar

  • Buffet-style dining
  • Cuisine: Italian
  • Open for breakfast, lunch and dinner

The Pub

  • Mouthwatering bar menu
  • Cuisine: British
  • Open for dinner

Palapa Asadero

  • International lunch buffet and sizzling steak specialities for dinner
  • Cuisine: International
  • Open for lunch and dinner

Palapa Delfines

  • Poolside snack bar and grill
  • Cuisine: International

Palapa Pelicanos

  • Cuisine: Mediterranean
  • Serves snacks and a la carte dinner
  • Open for lunch and dinner

Burgueria

  • Poolside restaurant
  • Cuisine: Gourmet burgers
  • Open for lunch and dinner

Smoked

  • Cuisine: Texan-style barbecue
  • Open for lunch and dinner
  • Serves smoked ribs, hot sandwiches and more
Offer Details

Kids Stay Free *

Kids Stay Free *
*Kids Stay Free when travelling between 10/11/2025 - 25/12/2027.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply

More offers may be available, please search your preferred dates for the latest offers
Hotel Reviews
Google Logo 4.4 Google reviews (16605)
Ellie Ward
Overall we had a great trip. There were lots of activities for our kids and the playroom was a great option. The rooms were a bit small and there was no place to sit (like a couch) but we were not really in the room much. Amazing customer service everywhere we went. The food varied: some great and some was just okay. Getting reservations for dinner was impractical for our family of 5 (young kids sonwe can't wait to 9pm) but room service was great. The lunch and dinner buffets were mediocre. MOMO buffet for breakfast was very good.
Carly Wright
This resort had so much to offer for kids and grownups. It was HUGE, so we loved travelling to other areas and checking out new pools. Because it’s so big, the golf carts and lobby buses were fantastic to use. We stayed at the Grand and found everything we needed within a 4-5 min walk. Beach was beautiful. Service was great! Shout out to the Grand Kids Club- Sonia, Viri, Kristell, Dana, Ms Banana?! Our son Thomas had the BEST time there, and for the first time ever on vacation he was begging us to go every day. Which meant we got to spend time at the unique adult pool (also fabulous, quiet, relaxing and warm pool)! Thank you so much we will be back again ☺️
Ashley Krystelle Gallagher-Chapa
Our stay was deeply frustrating from the moment we arrived. We checked in at 3:30 PM, yet the check-in process took hours, and we were not able to see the resort until dinner which was at 8:00 PM. To make matters worse, the resort ran out of pull-out beds for minors, forcing my husband and me to sleep sideways on a bed that was too small, with our feet hanging off. From the start, getting a straight answer to even one question required speaking with multiple staff members. We were repeatedly passed from person to person, often receiving conflicting information, which resulted in significant wasted time. We were also told we needed to pay $200 per person a day for a water park day pass or we could attend a timeshare presentation. We were assured this presentation would take 90 minutes; it lasted four hours. When we declined the timeshare, we were repeatedly sent to different representatives and were not allowed to leave until we signed paperwork—paperwork that took an excessive amount of time to be brought to us by multiple people. Then as we’re leaving they’re still following us trying to sell us 60% off. After finally leaving, we were sent to three different locations just to obtain the day pass. By that point, half the day was already gone. We later discovered that the staff member who checked us in never made the dinner reservations he claimed he had, resulting in even more time wasted sitting in the lobby. Transportation throughout the resort is overly complicated and inefficient. The buses were fine but the golf cart situation is not ideal. Navigating between the lobby, our room, and other areas of the property required excessive walking and long waits for golf carts, which often took an unreasonable amount of time to arrive. As a result, my feet were sore every day from the constant walking and one of our dinner reservations were almost canceled. We were also required to switch rooms with my sister over the bed situation. When the rooms were reassigned, no one had access to them after they said they reactivated our wrist bands, causing even more back-and-forth travel to the lobby to resolve the issue. Despite the delays and constant movement, we consistently returned to rooms that had not been cleaned. Additional issues included: • Limited towel availability • Slow and inconsistent service • No ability to select our room at booking or check in • Resort credit that was misleading and unusable for many advertised options To be fair, the New Year’s Eve show was excellent and very well planned, and while the buffet was below par, the specialty restaurants offered genuinely amazing food. But good luck finding a spot at the pools! We have stayed at over a dozen resorts in Cancun, and this was by far the worst experience we’ve had overall. A vacation should be relaxing—not spent waiting, walking, and resolving preventable problems. Unfortunately, this resort failed to meet even basic expectations.
Sarah Singer
My husband and I are currently finishing our stay at Moon Palace the grand and the only word I have for this trip is “disappointing.” As others have mentioned in their reviews, the endless sales pitches to go spend your time at “the presentation” where they try to essentially sell you a time share is ridiculous. We mentioned that we weren’t interested no less than 5 times and continued to be asked to attend. We took a short trip and just wanted to relax. We didn’t intend to take any excursions that we would need “cash” for that they kept trying to offer. Service at the day club and Casa Mia were great, but poor nearly everywhere else. We waited well over an hour at multiple restaurants before receiving any food. I also wouldn’t say the food was that great. Additionally, the rooms smell musty and our linens definitely smelled musty as well. I had them changed and it didn’t fix the problem, which is gross. Our TV and phone in our room also didn’t work, but I’ll give them credit in that they did try to fix it. I wish I hadn’t said anything though because all this did was result in incessant knocking at our door. Further more, trying to book a return transfer to the airport tomorrow was a nightmare. I went to public relations and they once again tried to get me to go to a presentation so it would be free. I just wanted to book and pay for it. After they weren’t helpful, I called multiple times from my cell phone (again room phone hasn’t worked the entire stay) and kept getting disconnected. I finally got booked via email which was highly frustrating because they booked me a return transfer from the wrong hotel initially… The beach is also poorly maintained. There was tons of trash and we found multiple nails and sharp objects poking through the sand. The rest of the property is also fairly dirty and littered with trash. This was absolutely not worth it. I would highly consider booking elsewhere if you are reading this review.
G T
I recently stayed at Moon Palace Cancun for four nights—three nights at the Sunrise section and one night at The Grand. Overall, my experience was good, and it is a lovely place to be with family, but there was one significant issue that prevented me from giving a perfect score. The Sunrise Experience Our time at Sunrise was quite lively and enjoyable. The rooms were very clean, and the pool area had a great energy. The standout feature here was definitely the staff; they were incredibly courteous and did everything within their capacity to accommodate our requirements. Special shout-outs to the team members who made our stay better: • Miriam at the restaurant desk. • Isaac at Momo Restaurant—he did a great job helping us during our dining experience. • Mario at The Circus restaurant. My only critique regarding the room at Sunrise is the in-room Jacuzzi. It takes up a massive amount of space. While some families might enjoy it, it would have been nice to have the option to choose a room without it to utilize that extra square footage. Additionally, vegetarians should be aware that the Sunrise buffet has very limited, almost negligible, vegetarian options. The Grand Experience Moving to The Grand was certainly an upgrade. The atmosphere is elegant, and the rooms are very spacious. The dining situation was much better here, specifically the buffet, which offered plenty of vegetarian choices. If you don’t mind spending the extra money, I strongly recommend checking into The Grand over Sunrise. The “Resort Credit” Issue The reason I am deducting one star comes down to the “Resort Credits,” which felt like a misleading promotion. When I booked during Cyber Monday, I was told I would receive $750 in credits. Upon check-in, I was told that because of my split stay (3 nights at Sunrise), it would be $500. Finally, I only received $150. To make matters worse, using them is complicated. We were told we could use $100 toward the spa, but when we arrived, we learned we couldn’t apply the full amount to a single service due to hidden limitations. This entire process was a trust-buster. I would have been happier if the credits were never offered at all; promising a benefit and then confusing the customer with restrictions feels like a shame. Conclusion If you ignore the resort credit situation, Moon Palace is a solid choice. It offers nice rooms, great staff, and good food (especially at The Grand). Just manage your expectations regarding the promotions, and you will have a wonderful trip
More...

BEST PRICE FROM Flight & Hotel
£1569pp
Feb 2026
£1899pp
All Inclusive
Mar 2026
£1789pp
All Inclusive
Apr 2026
£1709pp
All Inclusive
May 2026
£1769pp
All Inclusive
Jun 2026
£1789pp
All Inclusive
Jul 2026
£1899pp
All Inclusive
Aug 2026
£1739pp
All Inclusive
Sep 2026
£1569pp
All Inclusive
Oct 2026
£1729pp
All Inclusive
Nov 2026
£1729pp
All Inclusive
Dec 2026
£1729pp
All Inclusive
Jan 2027
£2009pp
All Inclusive
Feb 2027
£2129pp
All Inclusive
Mar 2027
£2309pp
All Inclusive
Apr 2027
£2189pp
All Inclusive

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