Tower Plaza Hotel Dubai

Morvarid Taebi

Service: - Staff were polite but slow and uncoordinated. - Needed to ask multiple people for an extra pillow. - Luggage delivery was delayed for over an hour until I followed up in person. Elevators: - Long waits (15–20 minutes) during peak times like breakfast. - One of four elevators frequently out of service. Room: - Clean but dated furnishings; nothing luxurious. - TV remote barely worked unless batteries were held in place. - Several power outlets didn’t work. - Very poor lighting; mirrors had no proper illumination. - No power outlets near mirrors — inconvenient for shaving, hair drying, or makeup. - Toothbrush and toothpaste only provided upon request. - Bath water took nearly an hour to get warm. Amenities & Details: - Missing expected five-star touches (personalized service, turndown, quality toiletries). Breakfast: - Limited options, mostly Indian and Arabic cuisine. - Hard to find continental items — more like a 3- or 4-star offering. Pool: - Small and plain, with no attractive view or atmosphere. Location: - Excellent — directly in front of a metro station. - Offers a daily free shuttle to the outlet mall. Overall Impression: - Decent stay, but far from five-star quality. - Realistically feels like a comfortable three-star hotel.

Anna Ryguła

The area is clean, safe, and conveniently close to the city center, with stunning views from the upper floors. Unfortunately, the hotel feels quite dated, and both the facilities and furniture are in need of refurbishment. More concerning was the black mold covering nearly every surface of my shower. That said, aside from this issue, the room itself was spotless, and Rahamot did an excellent job maintaining it. I understand the mold problem isn't something the daily cleaning crew can address—it requires industrial-level cleaning or a complete remodel, so this falls squarely on management, not on Rahamot and his colleagues. All the staff were incredibly helpful and hardworking. From the cleaning crew to the breakfast cooks and servers, everyone went above and beyond, working diligently and always with a smile.

Raju Raj

🌟🌟🌟🌟🌟 I had an excellent experience at the Tower Plaza Hotel. The facilities were top-notch, very clean, and comfortable, making my stay truly enjoyable. What stood out the most was the hospitality and service. A special thanks to Faizan, who was incredibly professional, attentive, and went above and beyond to make sure everything was perfect. His warm and helpful attitude really made me feel welcome. Highly recommend this hotel for anyone looking for a luxurious and memorable stay. Definitely deserving of a full 5-star rating!

mina shahmari

The hotel is an old building located right next to the metro station, in a good and accessible area on Sheikh Zayed Road. However, the building itself is very old. In terms of cleanliness and hygiene, I definitely wouldn’t recommend it. As you can see in the photos, there are stains, hair, and dust everywhere. There is also a window built into the wall between the bathroom and the room; you can see through it from both sides, so there is no privacy at all. Moreover, the room I stayed in looked nothing like the ones shown in the Google reviews. Even though I booked a premium room, what I got was completely different and disappointing. To be fair, the bathroom and toilet seemed renovated — they were spacious and "quite" clean. However, the sink drain was clogged, and the water didn’t flow properly, causing it to collect in the basin. You have to wait an extremely long time for the elevator — it’s really slow and often crowded, which makes going up or down quite frustrating.

Mr poul Poul

I had a great experience during my stay at Hotel Tower Plaza, and I want to especially appreciate Mr. Faizan from the housekeeping team. He was always polite, professional, and very efficient in his work. My room was kept spotless every single day, and he made sure everything was clean, fresh, and perfectly arranged. His attention to detail and dedication to guest satisfaction really stood out. Faizan’s warm attitude and excellent service made my stay more comfortable and pleasant. I truly thank him for his hard work and commitment. Keep up the great work, Faizan!