Tower Plaza Hotel Dubai

DR AHMAD KUHAIL

I had a wonderful experience at The Tower Plaza Hotel. The hotel itself is elegant, clean, and perfectly located with stunning views of Sheikh Zayed Road and easy access to the metro. The rooms were spacious and comfortable, and the facilities were top-notch — especially the rooftop pool and the breakfast buffet. What truly made my stay memorable was the exceptional service from Ahmed. He was professional, friendly, and always ready to assist with a smile. Whether it was helping with check-in, offering local tips, or simply ensuring I was comfortable, Ahmed went above and beyond. His attention to detail and warm hospitality really stood out. Thank you, Tower Plaza, and especially Ahmed, for making my stay so enjoyable. I will definitely return and highly recommend this hotel to anyone visiting Dubai!

Renisha Bijin

We had a wonderful time during our stay at the hotel. We had booked 3 Sky Premium rooms along with dinner and breakfast. Two of the rooms were ready at the time of check-in and although we had to wait a little for the third, the staff kindly provided us with a comfortable room to relax in until it was ready, which we truly appreciated. The stay overall was very pleasant. The rooms were clean, spacious, and well-maintained — and the view was absolutely exceptional, one of the highlights of our stay. The food was decent, and the service throughout was courteous and efficient. We truly enjoyed our time.

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I was really looking forward to my stay at Tower Plaza Dubai. The room was lovely, the view was great, and everything seemed perfect at first. Unfortunately, my last day left me feeling upset, unsafe, and completely let down by the staff. During breakfast, I waited for a table and finally found one that seated four. I left my things on it — my bag and phone — and went to get food. While I was eating, a man came over and asked if he and his friends could sit at my table. I told him no, politely but clearly, and explained that I was alone and didn’t feel comfortable as a Muslim women to have men sit with me. He walked away and told his friends, “She said no.” I then got up to grab a drink, and when I came back, I was shocked to find that the three men had sat down at my table anyway, right next to my things. I felt completely disrespected and uncomfortable. I hadn’t finished eating, but I just picked up my stuff and walked out — I was so upset I couldn’t even eat. I told security what happened, but instead of addressing the men who ignored me and took over my space, they offered to move me. I was clearly distressed and told them I wanted to report it or even call the police. At first, they said I could, but then when I followed up, they didn’t take any action. I ended up talking with the head of guest relations, who dismissed it and said it wasn’t necessary to call the police. I felt like I wasn’t taken seriously at all. I was crying for an hour, and meanwhile, the men were left to enjoy their meal like nothing happened. I didn’t even get to finish the breakfast I had paid for. It honestly felt like they didn’t care about my safety or how the situation made me feel. In fact they told me to get over it and if I didn’t want to eat - that’s my problem. If you’re a solo female traveller, especially if you don’t speak Arabic, please be careful. I can’t recommend this hotel based on how poorly this was handled. What could have been a great experience ended in tears, and I wouldn’t stay here again.

William Kwong

I had the pleasure of staying at this high CP valuable hotel located in downtown, which boasts a fantastic location. With a metro station nearby and the Museum of the Future within walking distance, convenience is truly unparalleled. My room on the 44th floor had been recently renewed, offering a modern and refreshing ambiance. The staff here deserve special recognition for their kindness and attentive service, always ready to provide necessary assistance whenever required. Their genuine hospitality added greatly to the overall experience. While my stay was delightful, there are a couple of minor points worth noting. The AC tends to be overly cold and lacks controllability, necessitating manual switching off to reach a comfortable temperature. Additionally, bathroom water drainage can be easily blocked by hair, requiring removal of the decorative cover to clear the tray and avoid flooding. Despite these minor inconveniences, I would highly recommend this hotel for anyone seeking a comfortable and convenient stay in downtown. Its value and exceptional staff make it a standout choice.

Ma. Stephany Jean Yu Bokmee

I was really looking forward to my stay at Tower Plaza Dubai. The room was lovely, the view was amazing, and everything seemed perfect at first. Unfortunately, I didn’t expect the breakfast restaurant to be so overcrowded. We had to line up just to get a table it honestly felt like we were lining up for a food handout rather than a hotel buffet. During dinner, we asked what food was available and were told it would be international cuisine, but when we got there, most of the food served was Indian cuisine. It felt more like a street-side cafeteria than a hotel dining experience. I tried to give it a chance, thinking maybe it was just the first night but even on the second day, it was exactly the same. The pool was also very small and extremely crowded. It was not relaxing at all. I asked one of the staff if it was always that crowded during breakfast, and they told me it happens all the time. If that’s the case, then the management should take action to improve the situation so that customers don’t end up frustrated. We came to relax, but this is the first time I’ve actually felt stressed early in the morning during a hotel stay. As a paying guest, I believe the hotel really needs to improve its service in several areas. Overall, while the room and the view were truly beautiful, the rest of the experience needs serious improvement and attention.