Tower Plaza Hotel Dubai

Nishanth Reddy Chinthangal

I would like to place on record my sincere appreciation for the exceptional service provided by Savio during the breakfast service at Tower Plaza Hotel. Savio demonstrated the highest standards of professionalism, courtesy, and attentiveness throughout the service. His approach was warm yet respectful, his understanding of guest needs was precise, and his efficiency ensured a smooth and pleasant dining experience. He was consistently proactive, well informed, and conducted himself with remarkable composure and dedication, reflecting great credit upon himself and the hotel. Such exemplary service significantly enhances the overall guest experience and sets a benchmark for hospitality excellence. I commend Savio for his outstanding contribution and hope his efforts are duly recognized by the management.

matvei

Rating: 1/5 1. during lunch at the hotel restaurant, i found a piece of glass in my food. it touched my tooth, and only by luck i did not swallow it. staff apologized, but the dish was removed only after i insisted a second time. this is a serious safety issue and should never happen in any hotel, especially at this level. very disappointing and unacceptable experience. 2. (general review) This review is not about the staff. All staff members were polite and professional. The problem is the condition of the hotel itself. During my stay there was a strong unpleasant smell (stale / sewage-like). It was noticeable not only in the room, but already in the corridor, which suggests a general building issue, not one specific room. There was visible black mold in the bathroom, especially in the shower area and silicone joints. The carpet in the room and corridor felt very dirty and clearly not deep-cleaned for a long time. Housekeeping quality was below basic standards. When I arrived, there was a visible stain on the toilet rim, which should never happen in any hotel. I first stayed in a renovated room, and later was offered another room, but the same smell and cleanliness issues remained. This shows that renovation is mostly cosmetic and does not fix the core problems. Considering the price (700–900 AED per night), this level of hygiene and air quality is unacceptable. I would not recommend this hotel for longer stays until these issues are properly addressed.

Viktorija Platake

Great stay! Lovely hotel with amazing views. Museum of the future right accross the road and Dubai Mall and Burj Kalifa only 2 km away or only 2 metro stops. We had half board, food was lovely and staff very friendly. Great shoutout to Rickesh and Eiei, a very friendly restaurant staff, who provided top service ensuring every request was immediately fulfilled. Great professionals with high level of standard. Overall amazing stay. Would definitely come back.

himani jadeja

We had a wonderful stay at Plaza Hotel Dubai. The overall service was excellent and the staff were very welcoming. We were pleasantly surprised with a room upgrade to a higher floor, and the view of the Burj Khalifa was absolutely amazing — it truly made our stay special. I would especially like to mention Nirmal from the breakfast area. He was such a sweet, friendly, and warm person. He went out of his way to offer us a customized breakfast as per our requirements and provided outstanding service with a smile. Along with him, Umar also took great care of us and made sure we were comfortable throughout. Their hospitality really stood out and made our experience memorable. Overall, a great stay with excellent service. Would definitely recommend this hotel and would love to stay here again.

Yates Suyoon Park

Great hotel with a comfortable atmosphere and very friendly staff. The room was clean and well maintained, and everything felt smooth and well organized. We had a pleasant stay and would definitely come back and recommend it. The views were amazing and the location was prime. Special thanks to Mr. Lokesh and Neha for their excellent service!