Mercure Resort Sanur

Andreas Pernter

Just had a romantic dinner for two right at the beach. We can highly recommend this package offered by the hotel. You get several tasty starters followed by the main course and a dessert. A bottle of wine is included. Dita, a very nice and friendly Balinese girl and staff of the hotel served us during the evening. She was always around, served the meals and engaged us in pleasant talks.

Minseo Kim

Although it is old, it feels like it has been well maintained. It was nice that there were two swimming pools and two bars. I booked two rooms and it was nice that they gave me a connecting room. However, it took too long to prepare the room, so I had to wait over an hour to get a room, and then it took a little more time for the connecting room to be ready. It says on the site that check-in is possible at 2 o'clock, but the room is received at 4 o'clock... (check-in at the counter around 2:30) I deducted the score because it was difficult to enjoy the hotel on the day of check-in, but I gave it a high score for the hotel's location, well-maintained rooms, and pretty landscaping.

Ayu Yulianitha

I recently had an exceptional stay at Mercure Sanur, where the front desk team specially thanks to Mr. Samuel and all staff provided truly outstanding service. From the moment I arrived, I was greeted with warm smiles and efficient check-in, setting the tone for a wonderful experience. The front desk team went above and beyond to accommodate my requests and ensure my stay was comfortable. The entire staff was friendly, attentive, and always ready to assist with a genuine eagerness to help. The service was nothing short of 5-star quality, making my time at Mercure Sanur incredibly enjoyable. I highly recommend this hotel for its exemplary hospitality and exceptional team.

Cara Meddings

The gardens throughout the resort are so beautiful and there's a real tranquil feel. Everyone is always so friendly. The pools are nice and plenty of chairs and lounges. Cocktails and other drinks are delicious, although slightly pricey (but expected in a resort). We had to ask a couple of times to get an extra sheet, towel and bin for our 2 year old but other than that, service is good.

Sonya Cay

I really don’t like giving negative reviews, but found that my experience from my recent stay at the Mercure in Sanur, did not reflect other people’s experiences. Checking in was great and we were thankful to get into our room early. We had booked our accommodation through Scoopon (Luxury Escapes). We had booked 2 rooms due to the size of our family, unfortunately these were not able to be interconnected, which would have been nice to have been notified of this prior to booking. We made do! What I was disappointed with was the attitude and friendliness of some of the hospitality staff. We were meant to have 2x dinners included in our package. We decided to use one of the included dinners on our first night. We arrived at the restaurant at 6pm, there was no one around except the hostess. She seemed annoyed at us for coming there for dinner! We were shown a very small limited menu that we were able to choose from, which was just okay… I asked to look at a drinks menu, this seemed like another inconvenience! I then asked to order drinks and she said, no, I take your meal order first. To be honest she was quite rude and I was really taken aback. We also had cocktails included, instead of a normal/popular cocktail list, they were very basic, unimaginative cocktails! I was quite disappointed. Staff in general seemed quite unhappy and I really wonder about the management and the way they are treated. Our housekeeping staff were great, very happy with their service and friendliness. Rooms are very tired and worn and I do understand it is not a 5 star hotel. Unfortunately the water pressure was very poor to our upstairs room and on some instances we had no hot water. I loved the location on the beach and the overall appearance of the grounds is lovely. Kids also had a great time in the big pool. I think there are better options in Sanur and we will stay somewhere else next time.