The Alantara Sanur

nino putranto

We did call the hotel and asked for the pool service, just want to make sure if it’s available for public and they said: yes, it’s available as long as we order food from their restaurant. We drove, 6 of us, along the way from Kerobokan to Sanur. As soon as we arrived, we mesmerized by the place because it’s beautiful and tranquil. However, when we asked the front office regarding the pool the just rejected us. They said the pool package is no longer available. But when we asked once more, they said it’s ok to dip in their pool as long as we order the food. So we led to the pool by the staff. When we get there, they told us to wait because they got to make sure once again. We waited for like 20 min and they said: we’re not available to use the pool but able to order the food from the restaurant. We’re highly understand that you have your own regulation for the pool, but please make things clear first before you tell this to the customer. Also driving from Kerobokan to Sanur is definitely no joke. Hope to revisit with the better service.

Jan Willem van der Wal

The Alantara has a beautiful pool and a limmitted number of beds along the pool (always a rush in the morning to reserve one). The staff is super friendly and always willing to help. So why were we not too happy with our stay? We booked a suite but it is a joke to call this room a suite. It is very small and clearly not 40 square meter as is stated. Furthermore the location is unfavorable (far from the beach and a grab needs to cross the very busy highway which causes long waiting times). Last but not least. The restaurant is expensive and the prices on the menu do not include 20% tax and service.

Mike De Vylder

We stayed at the Alantara Sanur Hotel for 4 days during our Bali tour, and overall, it is a top luxury hotel with excellent amenities. The hotel features a delightful swimming pool, a well-equipped gym, and a beautiful spa. The rooms are spacious and impeccably clean, perhaps the cleanest we encountered in Bali. The hotel aims high with its service, but there are occasional lapses. For example, it can sometimes take a long time to get a drink. If you receive an incorrect order, they are willing to send a replacement, but unexpectedly, you may be charged for it. This issue cost them one star in our rating. Additionally, the breakfast is the same every day, though it is very extensive and offers plenty of choices. It might be the most comprehensive selection we had in Bali. Despite this, the lack of variety led to a slight disappointment. The second star was lost due to the hotel’s capacity issue. They can accommodate more guests than there are poolside spaces. We explored Bali every day, so this wasn’t a major issue for us. However, when we returned to relax by the pool, it was always fully occupied since many guests stayed at the hotel pool all day. This shortage of seating is unfortunate. Despite these drawbacks, the overall experience at Alantara Sanur was enjoyable, thanks to its luxurious facilities and cleanliness. With a few improvements, it could easily become a top-tier destination.

David Oervell

This is a hidden gem, such a nice garden and the poolarea is amazing. We had an amazing stay and I can only hope the we can one day come back to this wonderful place and lovely staff. I can't recommend this enough .... just go here!

Liza

The hotel is very nice because of the big pool, plants and decorations. Our room was quite small but it had everything we needed and was clean. The food at the hotel is quite expensive but it is very good. The portion sizes are also quite small. The breakfast buffet had asian and european option so I think everyone finds something they like. I recommend not trying the jam, I found it really disgusting. The hotel is located outside of center of sanur so it was quiet. There is also a free shuttle bus every hour to the centre which is very convenient.