Novotel Bali Benoa

dhruv jaggi

My stay at Novotel Bali Benoa started on a slightly rocky note, but what truly defines great hospitality is how a team responds—and this is where Novotel Bali Benoa absolutely shines. Once I had the opportunity to meet Juliana (General Manager) and Devi (Operations Director), the experience completely transformed. Their warmth, professionalism, genuine care, and willingness to listen made a world of difference. From that point onwards, everything felt seamless, welcoming, and truly reflective of Balinese hospitality. A very special thank you as well to Ahmad (Resident Manager) and the entire Novotel team for going above and beyond to celebrate my daughter’s birthday during breakfast. The thoughtful gesture, attention to detail, and genuine smiles made it a moment my family will always cherish. Seeing my daughter so happy was the highlight of our stay. Thank you to the entire Novotel Bali Benoa team for turning things around and making our stay memorable. Leadership truly sets the tone, and Juliana, Devi, and Ahmad exemplify what exceptional hospitality looks like. We leave with fond memories and would happily return. Highly recommended for families looking for a resort that truly cares about its guests. P.S. The reason for the 4-star rating is that there is still room for improvement in the Kids Club activities, which could be made more engaging and varied for children.

Molly Baldock

Our stay at Novotel was amazing! Beautiful massage!! Masta and Narni are lovely. They gave me and my cousin the most relaxing massage and made sure we felt comfortable every step since is was our first massage. We both feel so relaxed and happy with our experience! Thank you. We were very satisfied with our rooms and how clean they were kept with Rio coming in every morning to make our beds and give us fresh bottles of water and empty our bins. The only disappointment was our balcony door lock was broken so we couldn’t go out but it was probably too hot during the day anyway. The staff at Novotel are very friendly and kind and we loved being acknowledged with an hello or a smile everyday by the staff. The pools were kept very clean and they offer many places for food and drink throughout the day at affordable prices. Grateful for our beautiful stay at Novotel. We will be back!

Abida Hassanali

The rooms are amazing. The beach was super clean and beautiful with alot of water activities. We did the jetski and parasailing. Be ready for rain anytime as weather is unpredictable. customer service is amazing. All staff’s are wonderful.

Joannes Rhino

We recently spent 2 nights with family and had an amazing time! The resort is located right on the beach, perfect for the kids to spend time. The rooms were spacious and clean, with a balcony overlooking the pool. The kids loved the kids' club. They spent hours there! I'd highly recommend Novotel Bali Benoa for a relaxing and fun family holiday!

Tania Wilson

We visited the Novotel Benoa for the Christmas Eve Dinner and had a wonderful night. The staff are so kind and attentive and the food was delicious. We really enjoyed the Balinese show and the singer was also great. The cost of the evening was very reasonable. Thank you to all of the staff for helping us to make some lovely Christmas Eve memories ❤️🎄