Novotel Bali Benoa

Molly Baldock

Our stay at Novotel was amazing! Beautiful massage!! Masta and Narni are lovely. They gave me and my cousin the most relaxing massage and made sure we felt comfortable every step since is was our first massage. We both feel so relaxed and happy with our experience! Thank you. We were very satisfied with our rooms and how clean they were kept with Rio coming in every morning to make our beds and give us fresh bottles of water and empty our bins. The only disappointment was our balcony door lock was broken so we couldn’t go out but it was probably too hot during the day anyway. The staff at Novotel are very friendly and kind and we loved being acknowledged with an hello or a smile everyday by the staff. The pools were kept very clean and they offer many places for food and drink throughout the day at affordable prices. Grateful for our beautiful stay at Novotel. We will be back!

Vivien Wong

It was my first time in Bali, and the team at Novotel Bali Benoa made it truly unforgettable. From the moment I arrived, every staff member greeted me with the warmest smiles and genuine kindness, always going out of their way to help and make me feel welcome. It made my stay incredibly comfortable and enjoyable. I ended up visiting the spa twice during my trip, and a special thank you to Suci, Tini, Masta, and Riana for taking such wonderful care of me. After a stressful few months at work, I really needed the rest and relaxation, and the spa experience was exactly what I needed. Thank you all for making my stay so calming, thoughtful, and special.

Margo Margo

After 2 weeks I can finally share my feedback and all my feelings about this trip😍 1) location - 30mins from airport, there is nice market right near by. Very comfortable transportation wise, 20 mins to Kuta, 30/40mins to Ubud. Please pay additional money for new bridge if you want make it faster. Other wise will spend more than 1 hour in traffic 2) atmosphere - hotel is just stunning 🤩 it’s exactly the same how it was on the pictures. U really feel Bali mood 🥰. Almost every night there were evening programs available. Even if you located on 2nd line - 2 mins you will spend to the restaurant/pool/beach 3) Novotel team- HUGE THANK YOU TO PARVATY at the front desk. She was so kind and very helpful and very professional ❤️ spa team are so kind. HK very fast and professional! 4) food- we had b&b and it was perfect. Breakfast in the hotel was amazing. Good variety of items, all what u need for breakfast is there. We visited Cocos restaurant for dinner once - food was delicious, service is very attentive. Visited Cocos bar for drinks during the day, prices friendly, team is funny, cocktails delicious 😋 5) Overall- it was one of the best trips I ever had with my family, I really enjoyed the hospitality and atmosphere of the place. Definitely recommend going there ❤️

Ankit Raghuwanshi

This was my third and final stay in Bali, after staying at two true 5-star properties: • The Westin Resort & Spa Ubud, Bali • Sofitel Bali Nusa Dua Beach Resort Both of these genuinely delivered 5-star hospitality, service, and comfort. Novotel Bali Benoa, unfortunately, did not come close to that standard. ⸻ 👍 Good Points • Close to the airport (about 30 minutes) Convenient for travel. • Beachfront resort Nice beachside area with a relaxing vibe. • Spa massage was good The treatments were enjoyable. If they offered beachside massages, it would enhance the experience even more. ⸻ 👎 Bad Points 1. Staff shortage & slow service Service was far below 5-star level. I had to call 2–3 times for simple requests. Staff seemed limited, slow, or poorly managed. ⸻ 2. Breakfast not up to 5-star standards Breakfast was disappointing: • Limited staff • Slow refills • Average food quality Doesn’t match what a 5-star property should offer. ⸻ 3. Poor dining experience I ordered Indian dishes and: • Taste was nothing like authentic Indian food • The dishes appeared frozen • Flavours were below average • But prices were full 5-star level Very poor value for money. ⸻ 4. Very inconvenient resort layout The property is split into two separate parts with a busy public road in between: Beachside section: villas, cabanas, reception, spa, restaurants, main pool Other section: remaining room category If you stay on the non-beachside section, you must cross a busy road every single time to reach: • The beach • The pool • The restaurant • The spa • Reception A security guard helps stop traffic, but it’s still inconvenient, unsafe, and not at all 5-star standard. Overall After experiencing two truly excellent 5-star resorts earlier in my trip, this property felt closer to a poorly managed 4-star (or even 3-star at times). A beachfront location alone cannot make up for weak service, average food, poor breakfast experience, and an impractical layout. Not recommended if you are expecting a genuine 5-star experience.

Donna Burrell

Had a great experience. During our stay we had daily massages, today was the best. My massage therapist was Toni and it was the best I've had here in Bali. Sulis was also amazing, she did my nails and then gave a massage too my husband.