Le Meridien Kuala Lumpur

Widi Arya Muhammad Khairul Nizam (Willy)

This hotel was a great stay. Exceeded all of my expectations and to think that both Hilton and Le Meridien share the same pool with a slide is crazy! The breakfast hall was the biggest I have ever seen with a wide variety of good food. I only I have 1 tiny set back though. The bathtub in my room, it's drain plug was not working. The thing that you needed to turn to open the drain plug was not working, meaning I needed to pull it out manually, which was difficult. Please fix all maintenance needed in each room. Other than that, this hotel was amazing.

Michael Iuzzolino

Rooms are modern, comfortable, and with great views. The lounge for Bonvoy members has superb service with friendly and accommodating staff, and super tasty dinner foods. The breakfast buffet is massive with many delicious choices, consisting of food from around the world. Will stay again!

Muhammad Asyraf

My recent stay at Le Meridien Kuala Lumpur under the Marriott Bonvoy membership has left me with a bitter experience that makes me hesitant to book with Marriott again. 1. Room and Breakfast Booking Confusion: When I booked my room through the Marriott app, it didnt stated clearly if the room doesnt include breakfast. Upon checking in, I was informed by Nichole Cheng at the front desk that my booking did not include breakfast, and I would need to pay an additional RM88 per person. This was surprising to me, as it was my FIRST TIME experiencing this confusion with Marriott. Despite explaining that I did not see an option for selecting breakfast during the booking process, Nichole herself could not find such an option on the app until she called a senior staff member for assistance. The senior staff explained that I should not have selected the "lowest rate guaranteed" option on the app, which is set as the default and cannot be unticked. Instead, I was told I should check all other options before booking. This was completely contrary to my past experiences with Marriott, where I never had to navigate such a convoluted process just to include breakfast. I felt deceived by the system and ended up being offered a discount to pay RM60 instead of the full RM88 per person, which was still not satisfactory. 2. Inconsistent Parking Rates: Another issue arose with the valet parking service. When I booked, the rate was advertised as RM30 per day. However, upon checking out, I was charged RM35 per entry, not per day as initially indicated. This discrepancy was frustrating, especially since the valet attendant insisted the rate had always been RM35 per entry, contradicting the information provided at the time of booking. 3. Late Food Delivery: Adding to the frustration, my wife ordered a meal at the hotel restaurant and waited over an hour for a single dish. After waiting for 45 minutes, she inquired about the delay, and the waiter seemed surprised that her order had not been processed. They offered an alternative menu without explaining the issue, forcing her to wait even longer. 4. Poor Handling of a Simple Request: On the night of August 23rd, I left an ice pack with the receptionist, requesting it be kept in the freezer. When I collected it on the morning of August 25th, the ice pack was only chilled, not frozen. This was crucial because my wife needed it to store milk while attending a full-day conference. While we appreciated Radzi’s effort to provide small ice packs from the kitchen for our needs. These multiple issues during my stay have significantly tarnished my perception of Le Meridien Kuala Lumpur and Marriott Bonvoy as a whole. I’ve always valued consistency and transparency in my hotel experiences, and this stay was far from that. Unfortunately, this experience makes me reconsider my loyalty to Marriott Bonvoy and whether I will choose to stay at their properties in the future.

Mohit Mehtaji

Solid 4.5/5. Staff is amazing and location is perfect if coming in from the airport or wanted to catch any metro trains as the hotel is connected to KL Sentral Station. Rooms are a bit small and feel cramped and the AC works but is a bit weak so it was a bit warm in the room at all times. There is an also a buffet breakfast available at the restaurant but the staff was kind to pre book us such that we get a cheaper rate compared to walk in.

Edwinson Ong

Room is a bit small but still usable. Would like to book a larger room next time. Wonderful staff service at level 5, thumbs up to John that did fluffy pancake and crispy waffle to us today. Will come again next time